FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: roodey on August 24, 2024, 08:23:38 pm

Title: lost activation key
Post by: roodey on August 24, 2024, 08:23:38 pm

After several years of inactivity, i am reinstalling my p3d v5 build. I noticed my ssd where i kept all my license keys crashed. I bought GSX on an old email account i no longer have acces to. I found the website for requesting the license key, but it emails it to my old account. I emailed support, but i get no answer.. What can i do to get my beloved GSX to work? I also have Zurich and Geneva, also without license keys...

Title: Re: lost activation key
Post by: Captain Kevin on August 24, 2024, 08:29:29 pm

Just to confirm, when you e-mailed them, you gave them your old e-mail address and the new e-mail address you wanted to use?

Title: Re: lost activation key
Post by: roodey on August 24, 2024, 08:37:08 pm

Yes i did :)

Title: Re: lost activation key
Post by: Captain Kevin on August 25, 2024, 08:41:14 pm

And how long ago did you e-mail them.

Title: Re: lost activation key
Post by: roodey on August 26, 2024, 09:40:22 am

Now it is 7 days ago

Title: Re: lost activation key
Post by: Captain Kevin on August 26, 2024, 08:18:17 pm

I got nothing, then. I know Umberto's having to divide his time between e-mail support, forum support, and support in the unofficial support Discord.

Title: Re: lost activation key
Post by: roodey on August 26, 2024, 11:49:51 pm

Yeah no problem, if i'm certain the mail is well received it's ok, there will be an answer.

Title: Re: lost activation key
Post by: virtuali on September 28, 2024, 03:08:02 pm

According to the outgoing emails, you sent a request to change your old email address on August 22nd, and we sent you a confirmation of the email change on August 28th, that is 4 working days after, I'm sorry for not having replied quickly, but August is a bad month for support in general.