FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: simmerluke on June 29, 2024, 02:32:08 pm
-
Hi
I am re-installing a number of P3D airports and GSX however I am getting an 'Error while Activating' message. The license key xxxxxxx is invalid. Please enter a valid License key...
Admittedly the product (GSX) was purchased a number of years ago but the key I have from the original email is the only one I've got!
Hope you can help.
Luke
-
On the Self-help site in the FAQ, you can get the new key associated to your old older.
-
Thanks, will take a look and get back to you if any further problem.
-
I'm afraid I'm still a little bit lost on what I need to do here.
Do I 'deactivate' my license then 'activate' it again?
-
Luke, just click on e-mail license keys, type in your e-mail, and it'll send you an e-mail with the keys for all the FSDreamteam products you own. The reason your old keys don't work is if you bought it a number of years ago as you say, it would have been purchased under Esellerate, which hasn't been in business since 2018. FSDreamteam obviously had to go with another e-commerce provider to handle purchases, and the older orders were issued new keys. So once you get the e-mail with the new keys, you should be good to go.
-
Thanks Kevin, that has worked.
I have changed my email address since the original purchase and, for the moment, I still have access to the old one but this may not continue indefinitely.
Would you know how I might go about updating this?
Luke
-
Luke, on the website, there should be a button to contact them. That'll give you the e-mail you need to contact them and let them know what your old e-mail address is and your new e-mail address is, so they can make the change for you.
-
Thanks again, will do.