FSDreamTeam forum

General Category => FSDT Promotions => Topic started by: GhostDragon on June 18, 2024, 07:35:36 pm

Title: Waiting for support
Post by: GhostDragon on June 18, 2024, 07:35:36 pm

Hi!
I contacted support@virtualisoftware.com but I haven't received reply to my email yet.
Is there a average wait time for support?

Thanks in advance

Title: Re: Waiting for support
Post by: Captain Kevin on June 18, 2024, 11:56:04 pm

First, you posted in the wrong section on the forum, so I almost didn't see it. Second, be sure to check your spam to see if a response didn't end up there.

Title: Re: Waiting for support
Post by: virtuali on June 19, 2024, 12:25:39 pm

You contacted support yesterday, a 4:41 AM so yes, it's usually customary to wait AT LEAST 24 *business* hours ( that is, taking into account Timezones as well ), before complaining you haven't been replied to.