FSDreamTeam forum

Products Support => GSX Support MSFS => Topic started by: a24atFs on December 17, 2023, 11:43:39 am

Title: MSFS GSX Pro no sound at all anymore.
Post by: a24atFs on December 17, 2023, 11:43:39 am
I recently updated to the latest version released on December 13th. The sound was working fine before that update, but after the update it disappeared.
A while ago, I was able to fix the issue where the sound stopped playing without using live updates, but this time that doesn't work either.
What's the problem?
I have attached the LOG file, so please check it.

(Does anyone have the same symptoms?)
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: flare_alfred on December 18, 2023, 05:14:15 am
I have exactly the same symptoms.
After the update on December 13th, the sound stopped working.
Also, I don't know if the problem is related to this, but even after pushback is complete, the side lock pin of the front gear is not removed, making taxi impossible.
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: virtuali on December 20, 2023, 03:05:09 pm
We know there's a problem with Japanese Windows, we are trying to fix it.
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: flare_alfred on December 20, 2023, 06:11:59 pm
I understand.
thank you for your effort.
GSX is a great product, so I hope they fix it as soon as possible.
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: flare_alfred on April 02, 2024, 03:53:07 am
There is still no sound, but is there a fix in progress?
thank you.
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: a24atFs on April 02, 2024, 09:26:13 am
On my computer, after changing the language of programs that do not support Unicode to "English" in the Windows settings, I was able to get sound after running liveupdate. Please refer to the following information.
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: flare_alfred on April 21, 2024, 02:43:19 am
Thank you for the information.
Windows locale changes affect my work, so I would like to see official support as soon as possible.
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: virtuali on April 22, 2024, 11:57:24 pm
Windows locale changes affect my work, so I would like to see official support as soon as possible.

You don't have to change your Windows locale entirely, only the one for non-Unicode applications, those that you need to be in Japanese are surely Unicode, so they won't be affected by this change.
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: Mandretti on April 27, 2024, 08:01:15 am
Same issue with no sound.  Using standard Windows English language.  Nothing has changed = audio config is good.  On most recent version. 
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: virtuali on May 07, 2024, 12:55:09 pm
Same issue with no sound.  Using standard Windows English language.  Nothing has changed = audio config is good.  On most recent version.

If you are not using a Japanese Windows, then no, you don't have the same issue, so you need to provide the diagnostic log, like the OP did.
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: flare_alfred on June 21, 2024, 07:01:25 am
>>You don't have to change your Windows locale entirely, only the one for non-Unicode applications, those that you need to be in Japanese are surely Unicode, so they won't be affected by this change.

Which non-unicode application's locale should I change to avoid "no audio" in GSX settings?
Please tell me the name of the application.

Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: flare_alfred on June 23, 2024, 07:06:00 am
The fact that sound stopped working after updating on December 13th is clear from the testimony of many people.
If it's caused by non-unicode on the Japanese OS, I think there should be no sound from the beginning, but is it possible to restore it to the original state?
I've been playing GSX without sound for a long time now, does the development team recognize the seriousness of the problem?
I think this bug should be the highest priority for fixing.
Fixing the soundless GSX should be given priority over other minor bugs.
If it's being fixed, please let us know how long we should wait.
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: flare_alfred on July 10, 2024, 04:30:18 am
I was able to solve this problem with the help of other users.
I wasn't running anything other than the GSX files, so it's unlikely that the problem is due to the Japanese OS.
Thanks.
Title: Re: MSFS GSX Pro no sound at all anymore.
Post by: Captain Kevin on July 10, 2024, 07:32:17 am
And what did you do to fix it.