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Products Support => GSX Support FSX/P3D => Topic started by: raam123 on April 16, 2023, 05:49:45 pm

Title: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: raam123 on April 16, 2023, 05:49:45 pm
Umberto,

It seems that since last update, approx. 30 seconds after boarding is being requested the app crash and the following error appears:

couatl v4.8 (build 5086)
panic log started on Sun Apr 16 18:44:41 2023

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\baggageTrain.py", line 570, in do
  File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 403, in do
  File ".\common\simObjectMoverIK.py", line 555, in run
  File ".\common\simObjectMoverIK.py", line 34, in __len__
  File ".\common\simObjectMoverIK.py", line 34, in __len__
TypeError: object of type 'Point' has no len()
{'Airport': 'LLBG', 'Requested assistance services at': 'Gate B 7', 'User Pos': (32.006156598365564, 34.870927275966906, 43.6767 m, 2.52868 m, 142.87480741034327, 0.011344640515744686, 0.011344640515744686, 0.00021574892599270318, 2.5511759651184085, 1.0)}
GSX SimStop

The problem started after the last update today, my previous version was 2.4.8 and up until then (including 2.4.8) everything worked smoothly.

Thank you,
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: Captain Kevin on April 16, 2023, 07:30:21 pm
I wonder if somehow the update didn't make it to whichever server it pulled up when you updated, because the log shows build 5086, and in this post, it shows build 5086 in those logs. Mind you, I'm just guessing. Maybe try running the update again and see what happens.

https://www.fsdreamteam.com/forum/index.php/topic,29709.0.html
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: virtuali on April 17, 2023, 09:10:07 am
The version is correct and it's the last one for P3D, and in fact it might be a problem, since we need to update it due to some changes required to stop a crash in MSFS. It should be fixed later today.
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: pdp on April 18, 2023, 09:56:55 am
So I've updated to 2.5.3 and I've come across the following issues:

[li]I tried to request fuel at MKS' LEPA gate 22 and had a couple of Couatl errors in a row.
[/li][/list]

Errors attached.
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: Eagle_For on April 18, 2023, 10:20:48 am
Good morning
New problems with the latest update.  :(
I attach the log files.
Raymond
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: josealbertofra on April 18, 2023, 04:06:07 pm
I have the same problem in both fslabs and pmdg in p3dv5 in boarding and deboarding
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: Eagle_For on April 18, 2023, 06:17:01 pm
Good morning
Today's error file.
Raymond
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: raam123 on April 19, 2023, 05:15:58 am
See my post, exactly same issue.
https://www.fsdreamteam.com/forum/index.php?topic=29758.0 (https://www.fsdreamteam.com/forum/index.php?topic=29758.0)
Umberto said he know about issue and he will fix.
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: raam123 on April 19, 2023, 05:20:40 am
The version is correct and it's the last one for P3D, and in fact it might be a problem, since we need to update it due to some changes required to stop a crash in MSFS. It should be fixed later today.

Umberto please take note I've noticed that couatl error is due 'loader vehicles'.
It seems that since new update vehicles follow airport roads (as in afcad) where there is no airport roads in the afacd to the specific parking.
Couatl will crash.

Hope I gave something here.
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: JBurn826 on April 19, 2023, 05:36:38 pm
At least I can restart couatl now. However this error I am befuddled by. P3Dv5.3 hf2

Loading catering is below. It happens at ImagineSim KATL operating Aerosoft A320

couatl v4.8 (build 5086)
panic log started on Wed Apr 19 09:34:39 2023

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\catering.py", line 206, in do
  File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 401, in do
  File ".\common\simObjectMoverIK.py", line 569, in run
  File ".\common\simObjectMoverIK.py", line 34, in __len__
  File ".\common\simObjectMoverIK.py", line 34, in __len__
TypeError: object of type 'Point' has no len()
{'Airport': 'KATL', 'Requested assistance services at': 'Gate E 11', 'User Pos': (33.63997661548839, -84.42470285483533, 317.228 m, 4.504 m, 316.48342881761357, 0.005929343402385712, -0.0, -9.864282391786886e-05, 4.422648069763184, 1.0)}
GSX SimStop


When I go to load pax is below.

couatl v4.8 (build 5086)
panic log started on Wed Apr 19 09:32:12 2023

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\baggageTrain.py", line 570, in do
  File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 403, in do
  File ".\common\simObjectMoverIK.py", line 555, in run
  File ".\common\simObjectMoverIK.py", line 34, in __len__
  File ".\common\simObjectMoverIK.py", line 34, in __len__
TypeError: object of type 'Point' has no len()
{'Airport': 'KATL', 'Requested assistance services at': 'Gate E 11', 'User Pos': (33.63997661548839, -84.42470285483533, 317.228 m, 4.504 m, 316.48342881761357, 0.005929343402385712, -0.0, -9.864282391786886e-05, 4.422648069763184, 1.0)}
GSX SimStop


I have tried customizing aircraft load points via 3d editor and still get same error. Help please.
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: maxflutehd on April 20, 2023, 10:20:55 pm
I have the same error when vehicles load.

couatl v4.8 (build 5086)
panic log started on Thu Apr 20 22:18:22 2023

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\catering.py", line 206, in do
  File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 401, in do
  File ".\common\simObjectMoverIK.py", line 569, in run
  File ".\common\simObjectMoverIK.py", line 34, in __len__
  File ".\common\simObjectMoverIK.py", line 34, in __len__
TypeError: object of type 'Point' has no len()
{'Airport': 'EDFH', 'Requested assistance services at': 'Gate A 4', 'User Pos': (49.94704050037626, 7.26931510148448, 504.986 m, 2.37194 m, 32.48180170493241, 0.02862517841700348, 0.028797931969165802, -1.9112419269739365e-10, 2.5908, 1.0)}
Estimated number of passengers =  42
GSX SimStop
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: virtuali on April 21, 2023, 12:20:34 pm
Problem fixed in today's update.
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: josealbertofra on April 21, 2023, 02:05:15 pm
Yeah! Thanks fixed!
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: pdp on April 21, 2023, 10:10:27 pm
When I tried to load PAX via stairs, I had a crew bus turn up with nobody aboard at all with "passengers boarding now" showing and nothing ever happening[/li][/list]

Just tried the latest update, still getting this issue.
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: virtuali on April 27, 2023, 02:00:58 pm
I can only repeat and confirm it has been fixed in April 21st update.
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: pdp on April 28, 2023, 02:21:11 pm
I can only repeat and confirm it has been fixed in April 21st update.

It is definitely still happening, see attached.
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: paullaveault on April 29, 2023, 01:55:13 am
NOT SOLVED
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: virtuali on May 01, 2023, 02:45:03 pm
It is definitely still happening, see attached.

Your log clearly shows the error in question:

"TypeError: object of type 'Point' has no len()"

Doesn't happen anymore. That's the only thing this thread is about and the only thing the update fixed and in fact, your log shows it IS fixed, since that error is not there anymore.

So, it seems your problem might be different, so please describe it, because the log doesn't show the error anymore and it's not clear from the screenshot what the problem might be.

The only thing I can see from your log is that, shortly after Boarding started and the airplane set the number of passengers, the simulator has been closed cleanly, with no errors and GSX correctly detected the event and closed itself.
Title: Re: After 16/04/23 update - Couatl error when boarding **SOLVED**
Post by: pdp on May 02, 2023, 05:14:46 pm
It is definitely still happening, see attached.

Your log clearly shows the error in question:

"TypeError: object of type 'Point' has no len()"

Doesn't happen anymore. That's the only thing this thread is about and the only thing the update fixed and in fact, your log shows it IS fixed, since that error is not there anymore.

So, it seems your problem might be different, so please describe it, because the log doesn't show the error anymore and it's not clear from the screenshot what the problem might be.

The only thing I can see from your log is that, shortly after Boarding started and the airplane set the number of passengers, the simulator has been closed cleanly, with no errors and GSX correctly detected the event and closed itself.

Simple steps:

1. Create OFP on SimBrief
2. Load up FSLabs
3. Start usual process of initialising the flight from the FSL FMGC
3. Request fuel via the FMGC - this works as expected and will load the correct amount of fuel
4. Request boarding via either the FSL tablet or FMGC - I get the "do you want to board crew?" sound alert with no option to answer it. The 20-seater crew bus then comes with nobody in it, opens its door and after that absolutely nothing happens forever.

It'd be useful if you could add timestamps to the log file as I was sitting there for several minutes, scanning around to see if they were walking from the other side of the airport or something.