FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: Eh.aviation on April 10, 2023, 09:09:27 am
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Hi, I haven't used P3D in a while and I'm trying to use GSX with lvl 2 with freight aircraft and everytime and every airport I'm getting this error.
couatl v4.8 (build 5086)
panic log started on Mon Apr 10 16:36:33 2023
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\__init__.py", line 1938, in do
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\__init__.py", line 1098, in requestVehicles
File ".\GSX\__init__.py", line 1690, in prepareGate
File ".\GSX\assistanceServices\__init__.py", line 4430, in setGate
File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 165, in setGate
File ".\GSX\assistanceServices\baggageLoader.py", line 76, in getSimObjectModel
File ".\common\modelCustomization.py", line 1147, in getModelForCouatlType
AttributeError: 'NoneType' object has no attribute 'lower'
{'Airport': 'LEBL', 'Requested assistance services at': 'Gate 164', 'User Pos': (41.29708673030007, 2.062023174055193, 7.81249 m, 4.00747 m, 245.7259150145358, 0.012167002074420452, 0.013089969754219055, -0.00015435711052844787, 4.033723262786865, 1.0)}
createCamera() PassengerStairsFront Behind
createCamera() PassengerStairsFront Front
createCamera() PassengerStairsFront Right
createCamera() PassengerStairsFront Left
GSX SimStop
I have tried for hours to fix, uninstalling GSX, using the live updater and nothing has worked.
Please help
Thank you
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me too >:( >:( >:(
couatl v4.8 (build 5086)
panic log started on Sun Apr 9 21:40:27 2023
problem raised by addon __init__.py
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\__init__.py", line 1481, in do
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\__init__.py", line 1098, in requestVehicles
File ".\GSX\__init__.py", line 1690, in prepareGate
File ".\GSX\assistanceServices\__init__.py", line 4430, in setGate
File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 165, in setGate
File ".\GSX\assistanceServices\pushBack.py", line 93, in getSimObjectModel
File ".\common\modelCustomization.py", line 1147, in getModelForCouatlType
AttributeError: 'NoneType' object has no attribute 'lower'
{'Airport': 'RJCH', 'Requested assistance services at': 'Gate 6', 'Requested parking services to': 'Gate 6', 'User Pos': (41.77462973587122, 140.81692443187183, 36.641 m, 2.50398 m, 17.808544163795936, 0.020788762718439102, 0.011344640515744686, -0.0003095374953731625, 2.5511759651184085, 1.0)}
createCamera() BaggageLoaderRear Behind
createCamera() BaggageLoaderRear Driver 1st Person
createCamera() BaggageLoaderRear Loading Area
GSX SimStop
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i Have exactly the same with PMDG 777 on P3d
any Solution?
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I have the same problem.
GSX gives an error when placing a cargo plane in a cargo terminal.
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Yes... same goes to me.. only happen in 777F. 747F and other aircrafts are fine
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Same problem with me. Tried the update several times without any success.
Regards,
Domingos
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I have unistalled NavaidsUpdate and it worked. Then I have reinstalled the Version R2 of the NavaidsUpdate and it is working... I hope it stays that way.
Regards,
Regards
Domingos
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The same issue here with the same panic log.
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As you can see from the release notes, the problem has been fixed in today's update.
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I keep getting a panic log when requesting boarding with FSLabs A320. I have updated GSX today and still the same error:
couatl v4.8 (build 5086)
panic log started on Thu Apr 13 14:13:07 2023
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\__init__.py", line 1940, in do
File ".\GSX\assistanceServices\baggageLoader.py", line 126, in attachToTrain
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\baggageTrain.py", line 485, in materialize
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\baggageTrain.py", line 119, in materialize
File ".\GSX\assistanceServices\baggageTrain.py", line 177, in setWagonPayload
File ".\GSX\assistanceServices\baggageTrain.py", line 725, in setWagonPayload
File ".\common\aircraftData.py", line 413, in createULDObject
File ".\common\modelCustomization.py", line 497, in checkedData
File ".\common\modelCustomization.py", line 466, in validationError
RuntimeError: Error validating key 'length' of model FSDT_ULD_AKH_KL_white (C:\Program Files (x86)\Addon Manager/Simobjects/PBR_P3D5\FSDT_Pallet): value could not be converted by validator <type 'float'>
{'Airport': 'EGLL', 'Requested assistance services at': 'Gate 503', 'Requested parking services to': 'Gate 503', 'User Pos': (51.474062235643, -0.48830292438577966, 29.752 m, 4.45196 m, 179.46625622824496, 0.004632870201021433, -0.0, -0.0, 4.572, 1.0)}
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Same for me, crash when requesting boarding with a 777F since the last update from today.
couatl v4.8 (build 5086)
panic log started on Thu Apr 13 16:46:58 2023
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\__init__.py", line 1940, in do
File ".\GSX\assistanceServices\baggageLoader.py", line 126, in attachToTrain
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\baggageTrain.py", line 485, in materialize
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\baggageTrain.py", line 119, in materialize
File ".\GSX\assistanceServices\baggageTrain.py", line 177, in setWagonPayload
File ".\GSX\assistanceServices\baggageTrain.py", line 725, in setWagonPayload
File ".\common\aircraftData.py", line 413, in createULDObject
File ".\common\modelCustomization.py", line 497, in checkedData
File ".\common\modelCustomization.py", line 466, in validationError
RuntimeError: Error validating key 'length' of model FSDT_ULD_ALF_PIA (G:\Prepar3D\FSDreamTeam\Addon Manager/Simobjects/PBR_P3D5\FSDT_Pallet): value could not be converted by validator <type 'float'>
{'Airport': 'EKCH', 'Requested assistance services at': 'Gate G 130', 'User Pos': (55.6179652769647, 12.671677180525252, 9.30586 m, 4.12586 m, 78.99852109625667, 0.010238893330097198, 0.013089969754219055, 0.0, 4.033723262786865, 1.0)}
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Same here, I can also report that I've had GSX crashing with the latest update.
I was able to request refueling which commenced successfully, however the second I request Boarding GSX crashed.
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Which simulators are you guys using and which airports and scenery.
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Prepar3D v5.2 HF2 and Mega Airport Heathrow
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Prepar3D v5.2 HF2 & FlyTampa CYUL/Montreal
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i have the same problem. and gsx now has no warning sound when your forgot to open/close the doors.
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i have the same problem. and gsx now has no warning sound when your forgot to open/close the doors.
Logs, simulator, airplane, and airport would help.
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Hey Guys,
I have the qw787 and when I try to request a service by gsx at othh(doha) my sim freezes for a few seconds and my sim crashes. (I own gsx l1 and l2).
running the fsdt live update and re-installing gsx didnt work
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What did you heal last time?
couatl v4.8 (build 5086)
panic log started on Sun Apr 9 21:40:27 2023
problem raised by addon __init__.py
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\__init__.py", line 1481, in do
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\__init__.py", line 1098, in requestVehicles
File ".\GSX\__init__.py", line 1690, in prepareGate
File ".\GSX\assistanceServices\__init__.py", line 4430, in setGate
File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 165, in setGate
File ".\GSX\assistanceServices\pushBack.py", line 93, in getSimObjectModel
File ".\common\modelCustomization.py", line 1147, in getModelForCouatlType
AttributeError: 'NoneType' object has no attribute 'lower'
{'Airport': 'RJCH', 'Requested assistance services at': 'Gate 6', 'Requested parking services to': 'Gate 6', 'User Pos': (41.77462973587122, 140.81692443187183, 36.641 m, 2.50398 m, 17.808544163795936, 0.020788762718439102, 0.011344640515744686, -0.0003095374953731625, 2.5511759651184085, 1.0)}
createCamera() BaggageLoaderRear Behind
createCamera() BaggageLoaderRear Driver 1st Person
createCamera() BaggageLoaderRear Loading Area
GSX SimStop
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Hi together,
puuh, I'm a bit happy, that I'm not alone. I'm installing a new PC and with all add-ons I'm working on it since Tuesday. First all worked with GSX, I did a lot of SODE jetway work for TNCM and LEPA yesterday while nothing crashed, but now it is as described here. I was a bit scared because I'm still using FSX until MSFS grows up and PMDG deploys B747 there.
@FSDT: please downgrade to the last working version until this is solved. I've to get finished with my installations and because of a backup/snapshot after all Flight Simulator products, I'm blocked to continue with the rest without making work twice.
Regards,
Stefan
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Having the same issue on qw787 at OTHH Doha
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looks like that issue got solved by itself. but now im getting a courtal error when requesting boarding
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Same probleme here with P3Dv5 HF3.
A fresh install didn't fix the problem. No change with the updater either.
When I activate boarding the couatl engine crashes.
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\__init__.py", line 1941, in do
File ".\GSX\assistanceServices\baggageLoader.py", line 126, in attachToTrain
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\baggageTrain.py", line 485, in materialize
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\baggageTrain.py", line 119, in materialize
File ".\GSX\assistanceServices\baggageTrain.py", line 177, in setWagonPayload
File ".\GSX\assistanceServices\baggageTrain.py", line 725, in setWagonPayload
File ".\common\aircraftData.py", line 413, in createULDObject
File ".\common\modelCustomization.py", line 497, in checkedData
File ".\common\modelCustomization.py", line 466, in validationError
RuntimeError: Error validating key 'length' of model FSDT_ULD_AKH_GGS (D:\Program Files (x86)\Addon Manager/Simobjects/PBR_P3D5\FSDT_Pallet): value could not be converted by validator <type 'float'>
{'Airport': 'EDDL', 'Requested assistance services at': 'Gate A 13', 'User Pos': (51.281086111108344, 6.765413888892772, 48.3236 m, 3.51857 m, 96.5318948043334, 0.01998654566705227, 0.005580201745033264, -0.00014704834779622841, 3.5381520584106445, 1.0)}
16.38 m 32.6195 m
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I have same problem B777-300er P3Dv5.3 when requesting boarding Vhhh
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All other services seems to work except for this. might be caused by a buggy update hopefully they fix it soon :)
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Persistent crash on requesting boarding following update of 12th
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same problem for P3D 5.3HF2
couatl v4.8 (build 5086)
panic log started on Fri Apr 14 21:41:52 2023
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\GSX\assistanceServices\cargoLoader.py", line 155, in unloadBridgeFunc
File ".\common\aircraftData.py", line 413, in createULDObject
File ".\common\modelCustomization.py", line 497, in checkedData
File ".\common\modelCustomization.py", line 466, in validationError
RuntimeError: Error validating key 'length' of model FSDT_ULD_AKH_KHN (D:\P3D Files\Addon Manager/Simobjects/PBR_P3D5\FSDT_Pallet): value could not be converted by validator <type 'float'>
{'Airport': 'EDDF', 'Requested assistance services at': 'Gate A 13', 'User Pos': (50.04849835738885, 8.569531008225196, 115.431 m, 4.48057 m, 294.0231026687662, 0.003421416971832514, -0.0, 0.0, 4.572, 1.0)}
GSX SimStop
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Is someone already working on this complete outage for all users which had bad luck to get this update? I tried to reinstall a former version but because of this dubious update enforcement during installation, it is impossible to repair this.
I'm wasting hours of time for troubleshooting. As IT engineer that's my business and not Beta-Testing for free. I've a lot of work and with the old version I didn't have any problem. That's the reason why I'm running a WSUS server to control MS updates for myself. That's the same strategy, update enforcement not considering the customers' requirements.
Now I found, that the airport customization isn't affected. Operating parking or jetways and catering is working too. Only all parts with loader trucks and baggage trains fail. They are starting towards the positions and then stopping. at half the way. From this point nothing helps with GSX, coautl restart doesn't work. All attempts to downgrade don't work.
FSDT: Please inform the community what's currently happening and how long it probably takes.
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looks like that issue got solved by itself. but now im getting a courtal error when requesting boarding
Not solved. That's the main issue. Freezing up to entire PC is only one possible consequence. See other thread "couatl error". It's an outage with many affected people.
Regards,
Stefan
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Hi there,
Confirming that I am still getting the error all the time when requesting boarding now. Even with different airports and aircraft. In this case FlyTampa Toronto, Aerosoft A320.
Below is the error log:
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\__init__.py", line 1940, in do
File ".\GSX\assistanceServices\baggageLoader.py", line 126, in attachToTrain
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\baggageTrain.py", line 485, in materialize
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\GSX\assistanceServices\baggageTrain.py", line 119, in materialize
File ".\GSX\assistanceServices\baggageTrain.py", line 177, in setWagonPayload
File ".\GSX\assistanceServices\baggageTrain.py", line 725, in setWagonPayload
File ".\common\aircraftData.py", line 413, in createULDObject
File ".\common\modelCustomization.py", line 497, in checkedData
File ".\common\modelCustomization.py", line 466, in validationError
RuntimeError: Error validating key 'length' of model FSDT_ULD_AKH_HDA (C:\Program Files (x86)\Addon Manager/Simobjects/PBR_P3D5\FSDT_Pallet): value could not be converted by validator <type 'float'>
{'Airport': 'CYYZ', 'Requested assistance services at': 'Gate 181', 'User Pos': (43.677551417666095, -79.61014739584895, 177.963 m, 4.53391 m, 226.805634535642, 0.00831397995352745, -0.0, -0.0001397286764868096, 4.422648069763184, 1.0)}
GSX SimStop
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I'm getting the same issue after updating. Is there a way to rollback to the previous version prior to the update?
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Seems to be solved now. I've to check, but I could deboard a PMDG B747-400 V3. Found new files with today's timestamp of approximately 3:30 PM in folder with affected deboarding/boarding services.
But there's still nothing official by FSDT which I found. Have to check a bit more, because I did it from inside the plane now and it failed always from outside view.
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I'm getting the same issue after updating. Is there a way to rollback to the previous version prior to the update?
I tried it and failed several times. I don't want to deactivate/activate the licenses anymore, because I'm not sure if it will be locked then. Just try a new update, I think it works now. But have to check it in different situations and planes.
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No, unfortunately not. It was only one success for deboarding. Boarding failed again.
FSDT: Please inform the community how to downgrade to last known good with a fresh installation. Backup doesn't help, because I can't reactivate the old version out of a backup on my new PC. Old addon manager seems unable to contact the registration server.
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It looks like the issue is more linked to the aircraft than airport. I have tested my aircraft (qw) 787 both doha, and durban south africa the issue still exists. Gsx menu does load up when I request deboarding it works for like 30 seconds and then gsx crashes. but the moment i request boarding it crashes immediately
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It looks like the issue is more linked to the aircraft than airport. I have tested my aircraft (qw) 787 both doha, and durban south africa the issue still exists. Gsx menu does load up when I request deboarding it works for like 30 seconds and then gsx crashes. but the moment i request boarding it crashes immediately
It depends on boarding/deboarding. I tried it with Level1 B767-300 and PMDG B747-400 V3. Unfortunately I'm currently installing a new PC where I need new activation files. It didn't work to restore the old folders from my former high end system and activate GSX and other FSDT because the old Addon Manager doesn't get a server connection for activation. That really sucks because I can't continue the next steps without running FSX and backup of it.
Later I'll check it with a PMDG B737-800.
And I'm disappointed because I knew the FSDT support as very fast and especially this seems to be a common issue on a lot of systems installed this update. I would appreciate to get an information that a fix is in progress and the opportunity to downgrade to last known good.
I'm running a WSUS to avoid Microsoft update enforcement to damage my installations. That's a bad policy to proceed like this. Everyone should decide himself, if he wants to use a former version to avoid exactly such situations. That's testing at the customer.
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I realize this would be too late, but in the future, the best thing to do would be to back up your Add-on Manager folder before updating. That way, if something goes wrong, you can just put it back. Obviously that won't help you now, but just for your information.
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I have a Backup, it doesn't solve the Problem!
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I have a Backup, it doesn't solve the Problem!
I have backups from my substituted PC. The problem is, that it just happened as I was transforming everything from PC old to PC new this week. I've two methods of backups:
Synology Active Backup for Business:
+ very fast backup and restore.
+ deduplicating reduces a lot of space for 3 computers for example.
- bad overview because FR won't be realized to have a text field with manual descriptions.
- restore in smaller partitions not possible although the space would be enough. Lot of trouble to get this to work.
- disaster recovery of backup is very tricky and difficult because of the storage formats.
WHS-V1 (yes exactly that):
+ moved into a Virtual Box appliance which runs on every hardware without that stupid entire reinstallation after disk change.
+ very user friendly with text field to describe what's in a backup.
+ very reliable. Recover in smaller partition as long as the space is enough for the restore.
+ perfect backup of backup. Just copy the folders to another disk and restore in case of damage.
- recover disk with outdatged driver only. But I created a bootstick with Win10 and the connector. Will work with all new drivers.
- Trouble with > Win 10-2004 initial installation. Update to new releases isn't a problem until now. But I freezed at Win 10-22H2.
NO, I have backups for it. But this is a new hardware, where I need a new activation and this enforces the newest installation version. At least I didn't find a way to install the old versions although I've the old installation files.
I did a last backup just before shutting down the old PC and I restored the most settings after installing all the add-ons on the new PC out of this backup. Except FSDT. I saved a lot of time with this way, because all SODE settings, gate settings, airport special settings were back with a small amount of robocopy commands.
The most time I spent, was this trouble because I first thought it is because of the new hardware and fresh OS installation with Win 10 2004, which will be updated as last step of transformation.
Hopefully it will be fixed soon. I've lot of other software to install and I don't want to get a mess in the backups/snapshots between those installations, because I've an GSX error in all versions and must repair all at the end.
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I found an offline installer in a similar situation of former updates. I'm currently taking a backup to save my work, because I adjusted a lot of gates at LEPA and TNCM. If it is finished I'll try to downgrade to 3rd April version if I understood the FSDT post about this topic.
Just search for OFFLINE INSTALLER.
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I have same trouble. Cargo and passenger aircraft always.
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The problem has been fixed in today's update:
https://www.fsdreamteam.com/couatl_liveupdate_notes.html
GSX (FSX/P3D) Fix: Error when loading ULD containers.
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Thank you for your fast response to the problem.