FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: bwbriscoe on December 26, 2022, 12:40:55 pm
-
I've arrived at a couple of flights recently (into DD KJFK and Aerosoft MYNN) and the jetways are floating above ground like this https://imgur.com/Vk6oPGb
Can anyone help?
Thanks,
Ben
-
If you search ' floating ' Ben you'll see a number of posts relating to the issue where jetways are either floating or sunk. This became worse with the GSX Pro release and has yet to be resolved after 4 months.
-
Be sure you have the current update installed, because the method the jetway altitude is handled when they are created now, has been reverted in FSX/P3D to the way it always was before, the fix as been released in the Dec. 7th update.
If it still happens with the current update, please provide with precise reproduction steps, including the precise, exact, description of all sceneries used, especially the kind of jetway they use.
-
Be sure you have the current update installed, because the method the jetway altitude is handled when they are created now, has been reverted in FSX/P3D to the way it always was before, the fix as been released in the Dec. 7th update.
If it still happens with the current update, please provide with precise reproduction steps, including the precise, exact, description of all sceneries used, especially the kind of jetway they use.
7th update confirmed and email sent on 9th December with AFCAD, GSX.ini and Coautl.log for Justim Hamburg where the issue persists yet worked perfectly prior to Pro.
-
7th update confirmed and email sent on 9th December with AFCAD, GSX.ini and Coautl.log for Justim Hamburg where the issue persists yet worked perfectly prior to Pro.
As I've said, I'm not able to replicate this anymore after the update, which sets the jetway altitude on ground exactly as it always did for years before the update. Please clarify if these jetways are:
- Standard jetways with CTRL+J
- SODE jetways created with a SODE XML file provided by the scenery
- GSX replaced jetways, after their SODE .XML file ( assuming there was one ) has been removed
-
As I've said, I'm not able to replicate this anymore after the update, which sets the jetway altitude on ground exactly as it always did for years before the update. Please clarify if these jetways are:
- Standard jetways with CTRL+J
- SODE jetways created with a SODE XML file provided by the scenery
- GSX replaced jetways, after their SODE .XML file ( assuming there was one ) has been removed
In respect of the Hamburg scenery the latter option whereby GSX jetways have replaced the SODE version with the associated XML disabled.
The update released on 7th December did not restore the previously working function prior to Pro.
-
Just landed in YPDN by MFSG and GSX jetways were floating above the ground. Restarting couatl placed the jetways in the correct position. This has not been fixed with the latest update. This is a related bug to GSX jetways not showing up at all until couatl is restarted. Of course, this only happens with GSX jetways and not standard or SODE jetways, those are always fine.
-
Just landed in YPDN by MFSG and GSX jetways were floating above the ground. Restarting couatl placed the jetways in the correct position. This has not been fixed with the latest update. This is a related bug to GSX jetways not showing up at all until couatl is restarted. Of course, this only happens with GSX jetways and not standard or SODE jetways, those are always fine.
Same here. not only YPDN always after long flights as well. even after 28th update
-
Wow, I just feel, as a customer, I’ve been told I’m in the wrong.
Surely with ongoing issues and a large number of people reporting the same problem it is clearly a problem with GSX. Why can’t the company acknowledge that?
-
Wow, I just feel, as a customer, I’ve been told I’m in the wrong.
Surely with ongoing issues and a large number of people reporting the same problem it is clearly a problem with GSX. Why can’t the company acknowledge that?
Be a bit difficult to fix a problem that they can't reproduce, so if you have any more information, which Umberto has asked for, such as steps to reproduce the problem, the scenery used, and the type of jetways in said scenery, that would certainly help.
-
Whenever I've seen it, it's been pretty inconsistent and impossible to duplicate (same thing with missing jetways). I seem to get either 1 in 5 or so flights. I would imagine that makes it very difficult to track down and resolve.
Cheers
Luke
-
I really don't know how's some people continue to argue I'm trying to tell they are "wrong". I DO BELIEVE THEY HAVE IT, it's just I cannot reproduce it anymore after the fix, while I could ( with LOTS of effort ), before.
What's sure, the latest update has restored the way any object in P3D is created when altitude is involved, exactly the way as it was before the release of GSX Pro.
And again, this doesn't obviously mean I don't "believe" users reports, I just fail to understand how they wouldn't see any difference after the fix, because the changes in the fix has been extensive.
Could be you changed the airport elevation in the GSX profile to fix the "before the fix" problem ?
-
Could be you changed the airport elevation in the GSX profile to fix the "before the fix" problem ?
Possibly as that was recommended.
Do you suggest removing the elevation entry or using the GSX alt adjust again?
-
Wow, I just feel, as a customer, I’ve been told I’m in the wrong.
Surely with ongoing issues and a large number of people reporting the same problem it is clearly a problem with GSX. Why can’t the company acknowledge that?
Be a bit difficult to fix a problem that they can't reproduce, so if you have any more information, which Umberto has asked for, such as steps to reproduce the problem, the scenery used, and the type of jetways in said scenery, that would certainly help.
For me it's very easy to reproduce the problem. I'll use YPDN as an example - we load up P3D and select any airport nearby, YJAB for instance, then press Y to put the user vehicle in slew mode and slew to YPDN. When you arrive, you'll see the GSX jetways are floating above the ground. If you then select "customize airport positions" from the drop down menu then click the airplane icon next to the "airport elevation" box then click "apply" or restart couatl the jetways will be displayed properly, until next time when you arrive at the airport and they are up in the air again. I recently purchased Sioux Falls KFSD by FSXCenery then created GSX jetways at the terminal. Now if I start a flight at any airport other than KFSD the jetways are floating upon arrival. This is the case with KJFK (FSDT) and KBUF (FlyTampa) and many others I'm sure. This is as clear as I can be in describing the problem.
-
I have run into this as well after a long flight at EGLL and VIDP. The jetways are floating above the terminal, but when I rebuild the cache, all is good. Very strange. This is with P3dV4.
Scott
-
Do you suggest removing the elevation entry or using the GSX alt adjust again?
Removing the elevation entry from the .ini file makes no difference to the EDDH GSX jetways which remain floating upon arrival.
-
Do you suggest removing the elevation entry or using the GSX alt adjust again?
Removing the elevation entry from the .ini file makes no difference to the EDDH GSX jetways which remain floating upon arrival.
what SIM is it?
Patricio Valdes
-
what SIM is it?
Patricio Valdes
P3Dv5
-
what SIM is it?
Patricio Valdes
P3Dv5
If using ORBX you need to prioritize via Insertion Point.
Patricio Valdes
-
what SIM is it?
Patricio Valdes
P3Dv5
If using ORBX you need to prioritize via Insertion Point.
Patricio Valdes
Thanks but the insertion point is correct, the issue is with GSX since the Pro release.
-
what SIM is it?
Patricio Valdes
P3Dv5
If using ORBX you need to prioritize via Insertion Point.
Patricio Valdes
Thanks but the insertion point is correct, the issue is with GSX since the Pro release.
Try reboot PC machine, deactivate AV momentarily, run UTLive update and test EDDH airport.
Patricio Valdes
-
Whilst not technically required as all relevant folders are excluded from AV the antivirus was temporarily disabled and live-update run. NO files were updated at all.
-
Happy New Year 2023.
At the moment I don't have such GSX jetways issues so far with my system FSX, P3Dv4, P3Dv5 and MSFS sims.
So, it has to be elevations issues from sceneries and/or priorities library listing from the sim.
As a last resort I would uninstall the sim and reinstall from scratch following with GSX first.
Patricio Valdes
-
As I have said it is a GSX issue exacerbated by the Pro release. Only simwings adev5 afcads had issues prior to this as posted in 2020.
-
I just did a flight from FSDT ORD to FSDT HNL and had this issue upon arrival, the jetways were sunken. I opened the scenery configuration and checked elevation, said 4, then i pressed the plane icon to the right to update the value to reality, still showed 4, clicked apply and my jetways were fixed.
Something ain't right.
-
They broke it and now they don't know how to fix it...
-
They broke it and now they don't know how to fix it...
And it's simple to reproduce too, I don't understand whats up. Literally every flight into a gsx jetway airport will trigger it for me..
-
Hi, same here- when I arrive at LSZH jetways hang around 100m up in the air. So I restart Couatl (in fact it is now part of my routine after touch down) and all GSX elements are in place. Would be great to have it fixed anyway...
Best wishes
Matthias
FSX/GSX Pro/LSZH and more
-
I had a problem with the jetways at kjfk where the jetways were on top of the building. When I clicked to bring up the settings box I saw up in the right hand corner, the elevation of the airport. I clicked on that and either the jetways came down or the buildings went up but the jetways went back into their normal position, so maybe its not the jetway but the airport elevation!
-
It's more likely Airport Elevation issue. You have two solutions:
1 - Fix the airport elevation by going to the airport customization and fixing the airport elevation
2 - If it didn't that work, restart GSX without regenerating cache files
-
It's more likely Airport Elevation issue. You have two solutions:
1 - Fix the airport elevation by going to the airport customization and fixing the airport elevation
2 - If it didn't that work, restart GSX without regenerating cache files
Hardly solutions, WORKAROUNDS maybe.
The solution is for FSDT to restore GSX2 to the working state prior to 18th August 2022 release of GSX Pro which has caused these issues, We are now 5 months on.
-
I think its FSDTs job to bring both elevations in line- like before. What about this, Umberto? There are dozends of complaints here and elsewhere. Can't be ignored just like this.
-
Since the update a few months back, FSDT KIAH had an elevation problem with the static United airplanes at their hangers - they appeared floating high above the ramp. With the last update FSDT did some kind of elevation fix in an effort to fix the jetways issue, but instead it fixed the floating airplanes at KIAH. So there was a fix for elevation problems just not the kind that fixed the jetways. Hopefully the next update won't break back the KIAH issue.
-
As I've explained so many times:
- Before the last jetway altitude fix, I could ( with some effort ) replicate the floating/sunken jetways problems
- After the last jetway altitude fix, I cannot replicate it anymore, even trying several procedures posted here, like slewing from two very specific airports somebody posted a short while ago.
As far as I know, we DID massive changes to each and every part of the code that deals with objects altitude to be exactly like it was sometime in June, but I don't know how to even start investigating further, until I can replicate it.
-
As I've explained so many times:
- Before the last jetway altitude fix, I could ( with some effort ) replicate the floating/sunken jetways problems
- After the last jetway altitude fix, I cannot replicate it anymore, even trying several procedures posted here, like slewing from two very specific airports somebody posted a short while ago.
As far as I know, we DID massive changes to each and every part of the code that deals with objects altitude to be exactly like it was sometime in June, but I don't know how to even start investigating further, until I can replicate it.
Hey man, unless you've tried this already;
start up P3Dv4/v5 and go fly with the PMDG 747 or 777. Do PHNL to KORD (FSDT -> FSDT) or do any long haul to an airport that uses gsx jetways.
This should trigger the bug upon arrival.
Addons used would be;
Envtex, Envshade, Envsound, Activesky, ASCA, FSUIPC, FsAerodata, P42 Immersion, Chaseplane, Vpilot, Simlink.
FSDT GSX L2, PHNL, KORD, DD Chicago city and airports (minus KORD)
PMDG 747/ 777
Actually I'd like to know if people having this bug use either FsAerodata or AerosorsFr. It's the only thing I can think of that could possibly confuse GSX, but I really have no idea.
-
Another point we should take into consideration;
Are we sure we all correctly received your fix? Maybe something went wrong with that.
I only say this because I have other issues with GSX despite updating a few times.
-
There is a problem with the gate rotation !
-
For me it's very easy to reproduce the problem. I'll use YPDN as an example - we load up P3D and select any airport nearby, YJAB for instance, then press Y to put the user vehicle in slew mode and slew to YPDN. When you arrive, you'll see the GSX jetways are floating above the ground.
I tried following your example, and couldn't reproduce it:
Of course, I only tried with default airports and no other addons installed so, if your case was using 3rd party airports and other add-ons, it would be best to clarify which airports you installed and which kind of jetways they are using ( standard, SODE provided by the scenery or GSX/SODE )
-
Ok- I've made the following experiment: Using slew mode (Y) I moved the plane from EDDN on to EDDM (Aerosoft Mega Airport, GSX JW). You see in screenshot EDDM (attached) no JW at all. Restart Couatl- the JWs are in place (screenshot EDDM1).
I move on to EDDS (Aerosoft Mega Airport, GSX JW). The same when I arrive- no JWs. When I request for a gate all services are visible (see EDDS in the right foreground) but no JW. Restart Couatl- services disappear, but JWs appear.
I move on to LSZH ((Aerosoft Mega Airport, GSX JW). When I arrive the JWs are floating in the air. Restart Couatl- everything ist fine.
Without being a developer I believe Couatl should recognise when the plane is approaching an airport (say 10 nm outside) and place the elements where they belong. I've also attached the respective LSZH *.ini file for your convenience.
Hope this will help FSDT along...
Best wishes
Matthias
-
I should have mentioned that I was using MFSG YPDN to test this. When I disable this add-on the jetways appear in their correct position. I was also using the GSX ini file that came with the add-on.
-
I should have mentioned that I was using MFSG YPDN to test this. When I disable this add-on the jetways appear in their correct position. I was also using the GSX ini file that came with the add-on.
Yes, you should have. Please clarify: is this add-on only coming with GSX jetways and a GSX profile, but it otherwise has no jetways on its own ?
-
I should have mentioned that I was using MFSG YPDN to test this. When I disable this add-on the jetways appear in their correct position. I was also using the GSX ini file that came with the add-on.
Yes, you should have. Please clarify: is this add-on only coming with GSX jetways and a GSX profile, but it otherwise has no jetways on its own ?
This add-on is coming with a GSX profile that I drop into the virtuali folder. It has no jetways otherwise (except the static jetways that come in a bgl file that is not used). If I disable the add-on and the GSX profile the jetways that appear are the default replacement jetways for the default YPDN airport. These appear fine. In my experience all of the floating jetways have a GSX profile with an ini file in the virtuali folder.
-
I have the same issue at MFSG OJAI - Did not change the airport altitude or anything and I have the latest GSX update installed as of 2023 - got prompted last week to update.
Not sure what the issue is, I have tried to delete the ini file and reinstall it with the correct path but no change.
What is the possible solution to this?
Thanks
-
Humberto as you can see on this 3 videos Rebuiding cache, disspearce COAUTL
On video 1 with P3D @ MROC GSX works OK
https://youtu.be/M6GefL3s1Tk MROC (https://youtu.be/M6GefL3s1Tk MROC)
On video 2 P3D @ MPTO (just change the airport, no SLEW) GSX menu appears but no JETWAYS do a rebuid and COAUTL is gone!
https://youtu.be/dI0mkjmG_Pk (https://youtu.be/dI0mkjmG_Pk)
-
n video 2 P3D @ MPTO (just change the airport, no SLEW) GSX menu appears but no JETWAYS do a rebuid and COAUTL is gone!
This problem doesn't have anything to do with this thread, which is about floating jetways.
-
Still having the same issue but this time the jetways are sunken into the ground. Any help you can provide please to solve this matter, thanks!
-
Still having the same issue but this time the jetways are sunken into the ground. Any help you can provide please to solve this matter, thanks!
Doesn't seem you have the latest update. because it fixed exactly that.
-
Floating jetways appears fixed. I updated Addon Manager then flew to Milan Malpensa. This has been a problematic airport.
Jetways visible and correctly positioned. P3Dv5.3 HF2.
If this is fixed for all my third party airports I’ll be very happy.
-
I've updated it last night and will try now and revert back
-
Hi, just installed latest GSX update- all JWs are in place in my 3rd party APs when approaching from away. Three cheers for the FSDT coders!
-
From FSX sim now it appears the jetways on air with SLCB airport, what happened? Yesterday it was perfect.
Patricio Valdes
Resolved: Added elevation = 2559.710205 in GSX INI file.