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Products Support => GSX Support FSX/P3D => Topic started by: Petermuc3 on October 15, 2022, 06:57:04 pm

Title: Couatl unrecoverable error
Post by: Petermuc3 on October 15, 2022, 06:57:04 pm
I tried at 2 airports LOWW GAYA Sim) and LSZH (MegaAirport) and as soon as the aircraft loads I get above error. So I am unable to use GSX, especially a pity as I fly the FSLabs bus and cannot use the GSX integration anymore. The only functioning airport ist FSDT LSGG.
There are the messages.
couatl v4.8 (build 5022)
panic log started on Sat Oct 15 19:41:01 2022

problem raised by engine or unspecified addon
{'Airport': 'LSZH', 'User Pos': (47.45423157433138, 8.558746146420544, 435.889 m, 4.29292 m, 186.02901860017033, 0.006167500279843807, -0.0, -0.0, 4.572, 1.0)}
Added GSX customized bgl jetway for Gate A 43
SharedMemInterface connected
Changed AVATAR id (3)
GSX SimStop

couatl v4.8 (build 5022)
panic log started on Sat Oct 15 19:34:39 2022

problem raised by engine or unspecified addon
{'Airport': 'LOWW', 'User Pos': (48.11867207065025, 16.56880684188513, 187.331 m, 4.45116 m, 205.99919067625552, 0.004471341613680124, -0.0, -0.00018519846335283895, 4.572, 1.0)}
GSX SimStop

This problem arose after the latest FSDT updates. Cannot find the couatl.log.
Help is much appreciated.
Peter
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 17, 2022, 02:27:59 pm
Can someone help me please. At the moment I cannot use the product at all.
Peter
Title: Re: Couatl unrecoverable error
Post by: virtuali on October 17, 2022, 02:40:14 pm
This problem arose after the latest FSDT updates. Cannot find the couatl.log.

The log doesn't appear unless you explicitly enable logging in the GSX Settings. Since you said some airports are working, you can do it on an airport that works, the RESTART Couatl from the menu, go to an airport that doesn't, and after the error, go to the profile folder and ZIP ( DO NOT POST the content! ) the Couatl.LOG file and Attach it to a post.
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 17, 2022, 02:57:28 pm
Thanks, what do you mean by profile folder? The error logs are already in my 1st post. Obviously I am not a specialist with all these files.
Peter
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 17, 2022, 03:32:49 pm
OK, I hope this is the right file. It seems that I am unable to attach the log file. As already said I have no clou about this kind of software. I tried again.
Peter
Title: Re: Couatl unrecoverable error
Post by: bloke on October 17, 2022, 08:15:41 pm
Installed the Update. Getting a scripting error. Log is attached. A swift solution would be greatly appreciated and thanks in advance,
Title: Re: Couatl unrecoverable error
Post by: dragunov2020 on October 17, 2022, 08:44:52 pm
hello , after the last update there is an error popup and couatl not starting while P3D starting , i did uninstall GSX and install again but no chance


couatl v4.8 (build 5022)
panic log started on Mon Oct 17 21:42:24 2022

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\GSX\__init__.py", line 1056, in flightLoaded
AttributeError: type object 'FacilitiesCache' has no attribute 'refreshSubscribe'
{}
Airplane major/minor version: 737 800
GSX SimStop
SharedMemInterface connected
aircraftDb.py provides aircraft data with priority 2  baseName =  PMDG 737-800NGXU BW
Using aircraft data from aircraftDb.py
Specific .cfg file for SU-GCM not found in C:\Program Files\Lockheed Martin\Prepar3D v5\SimObjects\Airplanes\PMDG 737-800NGXu BW, using standard GSX.CFG file
Specific .cfg file for SU-GCM not found in C:\Users\dragu\AppData\Roaming\Virtuali/Airplanes\PMDG 737-800NGXu BW, using standard GSX.CFG file
User collision geometries reloaded
Loading airport HECA from C:\Program Files\Lockheed Martin\Prepar3D v5\Scenery\0702\scenery\APX56210.bgl
Creating model cache...
Changed AVATAR id (3)
Title: Re: Couatl unrecoverable error
Post by: martincorderog on October 17, 2022, 08:47:30 pm
I have the Same problem

couatl v4.8 (build 5022)
panic log started on Mon Oct 17 13:42:09 2022

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\GSX\__init__.py", line 1056, in flightLoaded
AttributeError: type object 'FacilitiesCache' has no attribute 'refreshSubscribe'
{}
Airplane major/minor version: 787 900
Loading airport WSSS from C:\Users\GAMER PC\Documents\Prepar3D v5 Add-ons\WSSS Singapore P3Dv5\scenery\WSSS_AFCAD_P3D5_med.bgl
aircraftDb.py provides aircraft data with priority 2  baseName =  QUALITYWINGS 787-9
Using aircraft data from aircraftDb.py
Specific .cfg file for ZX-AZF not found in C:\Program Files\Lockheed Martin\Prepar3D v5\SimObjects\Airplanes\QualityWings 787-9, using standard GSX.CFG file
Specific .cfg file for ZX-AZF not found in C:\Users\GAMER PC\AppData\Roaming\Virtuali/Airplanes\QualityWings 787-9, using standard GSX.CFG file
Found gsx.cfg file at C:\Program Files\Lockheed Martin\Prepar3D v5\SimObjects\Airplanes\QualityWings 787-9\gsx.cfg
GSX SimStop
SharedMemInterface connected
User collision geometries reloaded
Changed AVATAR id (3)
Title: Re: Couatl unrecoverable error
Post by: flaviossa on October 17, 2022, 09:02:57 pm
Same here (updated today 17/10/2022), before was working perfectly

couatl v4.8 (build 5022)
panic log started on Mon Oct 17 16:01:41 2022

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\GSX\__init__.py", line 1056, in flightLoaded
AttributeError: type object 'FacilitiesCache' has no attribute 'refreshSubscribe'
{}
aircraftDb.py provides aircraft data with priority 2  baseName =  PMDG 737-700NGXU
Using aircraft data from aircraftDb.py
Specific .cfg file for PR-GOG not found in D:\Prepar3D v4\SimObjects\Airplanes\PMDG 737-700NGXu, using standard GSX.CFG file
Specific .cfg file for PR-GOG not found in C:\Users\xxxx\AppData\Roaming\Virtuali/Airplanes\PMDG 737-700NGXu, using standard GSX.CFG file
User collision geometries reloaded
Loading airport SBCT from D:\Prepar3D v4\Addon Scenery\SBCT X16\scenery\SBCT_ADEX_RZ_ftTWR.bgl
Creating model cache...
GSX SimStop
SharedMemInterface connected
Changed AVATAR id (0)


and let´s go again.....  :(
Title: Re: Couatl unrecoverable error
Post by: Vief78 on October 17, 2022, 09:49:07 pm
Hello folks.
GSX no longer works.
Today I made an update. After that GSX stopped working.
No settings can be made in FSX.
The key combination CTRL and F12 has no function.
It doesn't work anymore.

What's wrong there?

Please help many thanks
Title: Re: Couatl unrecoverable error
Post by: SimForLife on October 17, 2022, 11:10:59 pm
I'm getting the same error message, attached is the log file.
Title: Re: Couatl unrecoverable error
Post by: SpaceyWarrior on October 18, 2022, 01:21:35 am
I made the unfortunate mistake of wanting to install KORD v2 in P3D, which opened the live updater after the installation and in turn, updated GSX, after that was done, GSX no longer worked and displayed a message saying an unknown addon was causing couatl to restart. I've reinstalled twice deleting addon manager in the process and i have no antivirus running nor is windows defender enabled. The generated log is:

couatl v4.8 (build 5022)
panic log started on Mon Oct 17 16:24:27 2022

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\GSX\__init__.py", line 1056, in flightLoaded
AttributeError: type object 'FacilitiesCache' has no attribute 'refreshSubscribe'
{}
User collision geometries reloaded
GSX SimStop
SharedMemInterface connected
Changed AVATAR id (3)
Title: Re: Couatl unrecoverable error
Post by: StingrayPilot on October 18, 2022, 04:27:56 am
I am getting the same error message after updating today.
Title: Re: Couatl unrecoverable error
Post by: doksas on October 18, 2022, 05:26:12 am
Same here, problem after update last night...
Title: Re: Couatl unrecoverable error
Post by: ktc40630 on October 18, 2022, 07:36:35 am
I can concur as well, uninstalled reinstalled all FSDT products including GSX and GSX Level 2 Expansion but to no avail... :-\
Title: Re: Couatl unrecoverable error
Post by: virtuali on October 18, 2022, 07:47:10 am
It's fixed now, sorry for the trouble caused.
Title: Re: Couatl unrecoverable error
Post by: bloke on October 18, 2022, 09:16:36 am
Thank you Umberto. Will try it at home later :)
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 18, 2022, 02:06:31 pm
Unfortunatelly it is not fixed for me. Same error except at LSGG.

Peter
Title: Re: Couatl unrecoverable error
Post by: virtuali on October 18, 2022, 02:36:57 pm
Unfortunatelly it is not fixed for me. Same error except at LSGG.

This error is fixed.

Your error is completely different and it's related to some new VGDS models that we added to MSFS that are not available in P3D. The program is supposed to take into account for that, but apparently some models are not interpreted correctly.
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 18, 2022, 03:20:27 pm
So how do I fix my problem then? Help is much appreciated. I would like to use the product again.

Peter
Title: Re: Couatl unrecoverable error
Post by: bloke on October 18, 2022, 04:57:16 pm
Thank you Umberto. Will try it at home later :)

Installed the update. Problem fixed. Thanks Umberto.
Title: Re: Couatl unrecoverable error
Post by: dragunov2020 on October 18, 2022, 05:09:51 pm
It's fixed now, sorry for the trouble caused.
solved after update , thank you
Title: Re: Couatl unrecoverable error
Post by: park86 on October 18, 2022, 08:12:00 pm
Problem not fixed for me.  I get this message when doing the Live Update : An addon is preventing the update Delete C\users\jim\AppData\Local\Temp\VC_redist.x64.exe    So delete it and get this when loading P3d

couatl v4.8 (build 5022)
panic log started on Tue Oct 18 12:06:18 2022

problem raised by addon <unknown>
Traceback (most recent call last):
  File "<string>", line 60, in loadAddons
  File "<string>", line 49, in importAndCreateInstance
  File ".\common\__init__.py", line 395, in <module>
  File ".\common\sceneryAddOn.py", line 4, in <module>
  File ".\common\sceneryAddOnMulti.py", line 6, in <module>
  File ".\common\collisions.py", line 3, in <module>
Couatl.DecryptionError: magic number mismatch
{}
Title: Re: Couatl unrecoverable error
Post by: virtuali on October 19, 2022, 09:37:17 am
Problem not fixed for me.  I get this message when doing the Live Update : An addon is preventing the update Delete C\users\jim\AppData\Local\Temp\VC_redist.x64.exe    So delete it and get this when loading P3d

You have another problem, and it seems an incomplete update. Try the Offline installer instead, posted in the Sticky thread of the MSFS section.
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 19, 2022, 11:07:22 am
Umberto, how do I proceed? I started this topic and it seems there is a solution for everybody else but me.
Peter
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 20, 2022, 04:07:18 pm
Umberto, any solution insight for me?
Peter
Title: Re: Couatl unrecoverable error
Post by: virtuali on October 21, 2022, 01:30:57 pm
Haven't you noticed I already replied to you with a solution ?
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 21, 2022, 05:36:59 pm
Made an update and it is working now. Thanks Umberto.
Peter
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 23, 2022, 06:43:51 pm
So I have the problem again. After the last update it worked once but now same problem in LOWS. This gets really annoying. After years of nice GSX I have
this couatl error every second session. I would really appreciate if this could be fixed once and forever.

Peter
Title: Re: Couatl unrecoverable error
Post by: virtuali on October 24, 2022, 11:29:08 am
So I have the problem again. After the last update it worked once but now same problem in LOWS. This gets really annoying. After years of nice GSX I have this couatl error every second session. I would really appreciate if this could be fixed once and forever.

Have you customized the airport yourself ? If yes, please post your .INI profile.
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 24, 2022, 03:17:07 pm
No, I don't. It is Digital Design LOWS.

Peter
Title: Re: Couatl unrecoverable error
Post by: virtuali on October 24, 2022, 03:28:42 pm
No, I don't. It is Digital Design LOWS.

Your log clearly shows:

- The scenery has a GSX profile made by the developer:

Quote
Loading user customizations from E:\Salzburg\SimMarket\Digital Design Salzburg V2 P3Dv5\data\scenery\lows-f86rkt.ini (file is designer-provided and won't be modified in-place)

- Which you also modified yourself:

Quote
Loading user customizations from C:\Users\Peter\AppData\Roaming\Virtuali/GSX\lows-1avro0.ini

It would be best having both files for a check
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 24, 2022, 06:06:02 pm
Thanks Umberto, here are the 2 files.
Title: Re: Couatl unrecoverable error
Post by: virtuali on October 25, 2022, 11:58:39 am
Thanks Umberto, here are the 2 files.

You created this problem by having added a VGDS on Gate W 1 that is only available in MSFS, the SafeDockT42Ground2 version. Yes, we should restrict the list to prevent you from selecting models that don't exists in P3D, but you can fix your .INI by editing the affected line:

parkingsystem = SafeDockT42Ground2

and change it to something that exists in P3D, like this one:

parkingsystem = SafeDockTS24Ground
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on October 25, 2022, 06:54:43 pm
Thank you Umberto, that worked. Is there any place where I can look wether a specific parking system is suitable for P3D?
Peter
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on November 23, 2022, 07:02:50 pm
I have this problem again. Mega LSZH and LOWW. I just made an FSDT update. Help is very much appreciated. Log attached
Peter
Title: Re: Couatl unrecoverable error
Post by: virtuali on November 24, 2022, 04:29:53 pm
I have this problem again. Mega LSZH and LOWW. I just made an FSDT update. Help is very much appreciated. Log attached

Maybe is not clear what the update will do: it will prevent to select a VGDS not available in P3D, so you can't edit it by mistake, but it won't automatically clean up any profiles you made with the wrong VGDS, you must fix those yourself.

If you open the affected .INI, look for the gate with the missing VGDS, and change this line:

parkingsystem = xx ( this will be number from 1 to 20 or so )

and set it as parkingsystem = 1, so it will revert to the default Marshaller there. Repeat this procedure, restarting Couatl every time, until you don't have any more errors, so now your file will be clean, and you can use the editor to put back VGDS, and now the editor won't let you choose a missing one anymore.
Title: Re: Couatl unrecoverable error
Post by: Petermuc3 on November 24, 2022, 07:15:40 pm
Thanks Umberto, all parkingsystems now on 0 or 1 and everything seems ok.
Peter