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Products Support => GSX Support MSFS => Topic started by: gdavej on August 25, 2022, 01:25:32 pm

Title: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 25, 2022, 01:25:32 pm
I'm using FlyTampa CYYZ with GSX Pro in MSFS. I've disabled the GSX jetways in the Configuration, and the default jetway seems to work okay. However, I'm having problems with some service vehicles. Requesting Catering shows messages that the Catering trucks are on the way, the doors on the Fenix A320 open, and a message eventually displays that Catering has completed, only problem... the catering trucks were invisible. Same with the UHD containers, although the UHD loader does show. Any idea why these service vehicles aren't showing?

I haven't had this problem with other airports like EDDH and EDDM by SimWings, everything worked flawlessly at those airports.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: virtuali on August 25, 2022, 06:55:51 pm
It's possible you have an incomplete install, check the Sticky thread named "Objects missing / Pink textures and errors starting GSX" at the top of this section.

http://www.fsdreamteam.com/forum/index.php/topic,26933.0.html
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 27, 2022, 10:46:23 am
I tried uninstalling and reinstalling, but no good. Initially after the reinstall, I did see the catering trucks, and the UHD containers, but the jetways refused to move... I tried the GSX option to move the jetway, the Fenix on board EFB, the FS2Crew Pushback, and finally Ground Services through ATC although the option to request a jetway connection was absent from Ground Services. After exiting MSFS, I went into FSDT installer, and confirmed that CYYZ had been added to the disabled jetway list. I re-enabled it and then disabled it, and now when I went into MSFS, the jetway worked okay, but no catering trucks, UHD containers, or even the pushback vehicle were visible. I've tried disabling CYYZ in the airport services list, this didn't resolve anything.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: virtuali on August 27, 2022, 10:49:32 am
I went into FSDT installer, and confirmed that CYYZ had been added to the disabled jetway list. I re-enabled it and then disabled it, and now when I went into MSFS, the jetway worked okay, but no catering trucks, UHD containers, or even the pushback vehicle were visible. I've tried disabling CYYZ in the airport services list, this didn't resolve anything.

Please clarify if those missing vehicles you are missing are the ones that comes automatically at all gates, as Living World vehicles to service AIs or wander around the airport, or are missing when you call GSX.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 27, 2022, 03:58:16 pm
Please clarify if those missing vehicles you are missing are the ones that comes automatically at all gates, as Living World vehicles to service AIs or wander around the airport, or are missing when you call GSX.

They are the vehicles that should come when invoked by GSX. I call the catering trucks, I get a message saying they are on the way, the right hand doors open and the GSX menu eventually tells me that the catering trucks are in position, except they're invisible. When I call for boarding, the UHD loaders approach the aircraft, and the cargo doors open, but the UHD containers never appear, even though the loader lifts go up and down empty. The refueling truck does show up, and when I call for it through GSX, I get a message that all services will be handled by Air Canada, also at that time various vehicles around the aircraft disappear (I guess these are the FlyTampa vehicles), and the cargo loaders appear, also at this time, the pushback vehicle disappears.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: stefan on August 27, 2022, 04:48:03 pm
Could this be related to specific airport sceneries? For example, at Flytampa's Corfu scenery, I've experienced the pushback truck disappearing/reappearing depending on the viewpoint in external view. Moving the camera around, the truck randomly visible/invisible. The towbar stayed visible all the time.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 28, 2022, 05:22:19 am
Could this be related to specific airport sceneries? For example, at Flytampa's Corfu scenery, I've experienced the pushback truck disappearing/reappearing depending on the viewpoint in external view. Moving the camera around, the truck randomly visible/invisible. The towbar stayed visible all the time.

It's certainly not a problem for all airports. I've done some flights from both EDDH and EDDM to EGLL running GSX as well, and in those, GSX performed perfectly. I have seen the missing service vehicles at Toronto, in particular, when the jetway was corrupted, but they do seem to be consistently invisible now, although their presence can be inferred through other actions... the pushback vehicle is invisible as is the person connecting the pushback truck, but I still get all the correct messages, and the aircraft does move back from the gate precisely as requested.

One difference I noticed... at other airports, when I select the fuel truck, I'm given a choice of service company, but at CYYZ, I have no choice... just a message confirming Air Canada. Maybe Air Canada has gone into the stealth business?
Title: Re: Invisible Service Vehicles at CYYZ
Post by: Seth2413 on August 28, 2022, 05:53:00 am
It's possible you have an incomplete install, check the Sticky thread named "Objects missing / Pink textures and errors starting GSX" at the top of this section.

http://www.fsdreamteam.com/forum/index.php/topic,26933.0.html

You keep saying this and saying this.  So today I tried again and oh yes I got it working well, all vehicles, new jetways, no issues when exitting to the main menu.  Followed all steps and seemed to work well except it would only load 9 people initially but then went to 210 so doesnt read simbrief info yet I have read the manual and it is setup exactly how is stated. 

Later in day do another flight, no new jetways, no fuel truck (invisible), luggage belts present but no trucks (invisible because ther luggage appears magically) and when I went to exit to main menu it hung.  So obviously just corrupts itself. 

My only option once again (ive lost count how many times ive uninstalled and re-installed) is to remove and re-install - AGAIN unless you have another alternative. 
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 28, 2022, 06:54:45 am
Later in day do another flight, no new jetways, no fuel truck (invisible), luggage belts present but no trucks (invisible because ther luggage appears magically) and when I went to exit to main menu it hung.  So obviously just corrupts itself. 

I'm also getting hangs when I try to exit MSFS, have to kill the MSFS task manually.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: Seth2413 on August 28, 2022, 07:43:45 am
Yes that is what is happening for me.  Have to kill it manually and re-start whole load up process. 
Title: Re: Invisible Service Vehicles at CYYZ
Post by: virtuali on August 28, 2022, 09:34:55 am
As already explained in so many threads about CTDs, you shouldn't forget we are in a "CTD week" so, anything you do in the sim is unpredictable, especially when crash/hangs are concerned, they can happen at any time, randomly, and they can *also* be preceded by graphic issues and/or invisible objects.

Be sure you applied the fix suggested by Microsoft:

https://forums.flightsimulator.com/t/fix-for-ntdll-dll-crashes-on-windows/538552

Personally, I never had a CTD, but I'm using SU10 Beta, in DirectX 12, and this configuration seems to be unaffected.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 28, 2022, 03:38:29 pm
As already explained in so many threads about CTDs, you shouldn't forget we are in a "CTD week" so, anything you do in the sim is unpredictable, especially when crash/hangs are concerned, they can happen at any time, randomly, and they can *also* be preceded by graphic issues and/or invisible objects.

Be sure you applied the fix suggested by Microsoft:

https://forums.flightsimulator.com/t/fix-for-ntdll-dll-crashes-on-windows/538552

Personally, I never had a CTD, but I'm using SU10 Beta, in DirectX 12, and this configuration seems to be unaffected.

So, any thoughts on my issue of the invisible vehicles at Toronto? It's still an issue for me
Title: Re: Invisible Service Vehicles at CYYZ
Post by: virtuali on August 28, 2022, 03:49:47 pm
So, any thoughts on my issue of the invisible vehicles at Toronto? It's still an issue for me

Please clarify, do you mean you have vehicles visible normally, except that airport ? Which airport is, default or 3rd party ? If it's 3rd party, is a Marketplace airport ?
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 29, 2022, 05:18:29 am

Please clarify, do you mean you have vehicles visible normally, except that airport ? Which airport is, default or 3rd party ? If it's 3rd party, is a Marketplace airport ?

It's FlyTampa CYYZ purchased through Orbx.

With the jetways disabled in the GSX config, the vehicles which aren't visible include catering trucks, pushback truck, and the UHD containers and truck. The refueling truck does show, the UHD loaders show and the jetway appears to function correctly. The stealth vehicles that don't appear all still function correctly, the doors open for the catering trucks, the lifts on the UHD loaders go up and down but with invisible containers, and the pushback functions correctly with all GSX prompts, but no visible pushback truck.

With the jetways enabled inn GSX config, the one time I tried this, the jetway didn't function at all, but the invisible trucks are all now visible.

With the airport services enabled and disabled, doesn't seem to make any difference here.

I've tried GSX with other airports... EDDH, EDDM, CYXY, CYFB, CYGK and EGLL, and it worked flawlessly at all those airports.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: Seth2413 on August 29, 2022, 09:20:37 am
As already explained in so many threads about CTDs, you shouldn't forget we are in a "CTD week" so, anything you do in the sim is unpredictable, especially when crash/hangs are concerned, they can happen at any time, randomly, and they can *also* be preceded by graphic issues and/or invisible objects.

Be sure you applied the fix suggested by Microsoft:

https://forums.flightsimulator.com/t/fix-for-ntdll-dll-crashes-on-windows/538552

Personally, I never had a CTD, but I'm using SU10 Beta, in DirectX 12, and this configuration seems to be unaffected.

Who said anything about CTD.  Im not getting any CTDs at all, havent all week.  What we are saying is this.  I started at KSEA to CYVR stand C20.  Had no new glass jetways so no banners, after boarding started I could hear passengers baording but couldnt see any.  I could see the luggage conveyor trucks but the luggage carts were invisible.  I could see the luggage man lifting invisible bags that appeared once on the belt.  The flight I had before that everything worked after finally using the offline installer, second flight now like this.  Then when I tried to exit from sim back to main menu it would not load and just hung and I had to exit manually out of MSFS through task manager.  Now once ive deleted it - again!!! it doesnt hang when I exit to manin menu, it only does it when GSX decides not to play. 
Title: Re: Invisible Service Vehicles at CYYZ
Post by: virtuali on August 29, 2022, 09:30:42 am
Who said anything about CTD.  Im not getting any CTDs at all, havent all week. 

Please re-read my explanation, some users don't get an immediate CTD, but have graphic issues like missing texture or missing objects
Title: Re: Invisible Service Vehicles at CYYZ
Post by: virtuali on August 29, 2022, 09:34:31 am
With the jetways enabled inn GSX config, the one time I tried this, the jetway didn't function at all, but the invisible trucks are all now visible.

This seems to be an elevation problem of some kind. You surely can't use a 3rd party scenery with GSX jetways, they won't work for sure, since their parking assignment and position won't match the GSX replacement .BGL which is intended to be used only with the default airport. Jetways won't work and you'll have double parking visible on the map.

However, the GSX replacement .BGL, when active, also set the ground altitude, that might have fixed  something.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 29, 2022, 03:19:13 pm
This seems to be an elevation problem of some kind. You surely can't use a 3rd party scenery with GSX jetways, they won't work for sure, since their parking assignment and position won't match the GSX replacement .BGL which is intended to be used only with the default airport. Jetways won't work and you'll have double parking visible on the map.

However, the GSX replacement .BGL, when active, also set the ground altitude, that might have fixed  something.

I only mentioned in my last message about trying with jetways enabled to show I'd tried everything, and that this was the only time that the service vehicles were visible. I know and understand that the GSX jetways need to be disabled for 3rd party airports. When I correctly disable the GSX jetways, then I have issues with invisible service vehicles.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 30, 2022, 05:37:37 am
So does anybody have any solutions to this problem. To summarise...

I have FlyTampa CYYZ purchased from Orbx, thus no encrypted files. I have CYYZ disabled in the GSX jetway list. Various service vehicles are invisible... catering trucks, pushback vehicle, UHD containers and trucks, although their actual presence, albeit invisible, can be inferred from GSX messages, doors opening, lifts ascending, and the a/c being pushed back.

So really GSX cannot be used at FlyTampa CYYZ, and I'm better off using FS2Crew Pushback express. Obviously I've purchased GSX Pro, and since CYYZ is my home airport, I really need it working correctly at Toronto Pearson. I also believe that the problems being caused at CYYZ by GSX, are impacting the display of my arrival airport... KORD, with buildings being invisible there.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: Seth2413 on August 30, 2022, 10:09:46 am
So does anybody have any solutions to this problem. To summarise...

I have FlyTampa CYYZ purchased from Orbx, thus no encrypted files. I have CYYZ disabled in the GSX jetway list. Various service vehicles are invisible... catering trucks, pushback vehicle, UHD containers and trucks, although their actual presence, albeit invisible, can be inferred from GSX messages, doors opening, lifts ascending, and the a/c being pushed back.

So really GSX cannot be used at FlyTampa CYYZ, and I'm better off using FS2Crew Pushback express. Obviously I've purchased GSX Pro, and since CYYZ is my home airport, I really need it working correctly at Toronto Pearson. I also believe that the problems being caused at CYYZ by GSX, are impacting the display of my arrival airport... KORD, with buildings being invisible there.

Hey wow thats interesting.  I did a flight from KSEA to CYVR which ive reported above and when I arrived at CYVR none of the buoldings were present.  CYVR is not a purchased version at all but a freeware version from flightsim.to and there was nothing, thought it may have been my system but once I uninstalled GSX and looked at CYVR again it was there.  This program is just evil. 
Title: Re: Invisible Service Vehicles at CYYZ
Post by: Seth2413 on August 30, 2022, 10:12:23 am
Who said anything about CTD.  Im not getting any CTDs at all, havent all week. 

Please re-read my explanation, some users don't get an immediate CTD, but have graphic issues like missing texture or missing objects

Ok so what you are not trying to tell me is that my missing textures and objects are not the fault of GSX but the fault of recent CTD problems with Asobo.  Spare me!  So happy ive made a $50 AUD donation to your bank account for nothing. 
Title: Re: Invisible Service Vehicles at CYYZ
Post by: virtuali on August 30, 2022, 10:19:15 am
Hey wow thats interesting.  I did a flight from KSEA to CYVR which ive reported above and when I arrived at CYVR none of the buoldings were present.  CYVR is not a purchased version at all but a freeware version from flightsim.to and there was nothing, thought it may have been my system but once I uninstalled GSX and looked at CYVR again it was there.  This program is just evil.

Have you disabled CYVR  in the GSX Config panel ? You are always supposed to disable jetway replacement if your airport is not default, that's not a bug, it's how's supposed to be.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: virtuali on August 30, 2022, 10:20:31 am
Ok so what you are not trying to tell me is that my missing textures and objects are not the fault of GSX but the fault of recent CTD problems with Asobo. 

That was just one possible cause, the other you not having disabled the airport in the GSX Config panel, which you are supposed to do if you airport is not default, that's why there's an Exclude 3rd party button there.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 30, 2022, 11:20:42 am
That was just one possible cause, the other you not having disabled the airport in the GSX Config panel, which you are supposed to do if you airport is not default, that's why there's an Exclude 3rd party button there.

Neither of those explain my issues, both CYYZ and KORD (start and end of my flight) are excluded from the GSX Jetway list. Both issues of invisible service vehicles at CYYZ, and missing entire airport (buildings runways the lot) at KORD are consistently present (please see topic in KORD MSFS support forum for more details of my KORD issues) when GSX is enabled.

When GSX is disabled, of course I then use FS2Crew to simulate the a/c servicing, but neither issue is then present. Landing at KOORD in this case displays the airport correctly.

Also, if I start a flight at KORD with GSX enabled, then the airport is present and GSX works great; it's just a problem on arrival with GSX enabled. I cannot believe that either of these issues can be explained by an Asobo error unless that error is impacting GSX in some strange way, and certainly since both airports are excluded form the jetway list, that also cannot explain these problems.

Title: Re: Invisible Service Vehicles at CYYZ
Post by: virtuali on August 30, 2022, 11:37:12 am
Neither of those explain my issues, both CYYZ and KORD (start and end of my flight) are excluded from the GSX Jetway list. Both issues of invisible service vehicles at CYYZ, and missing entire airport (buildings runways the lot) at KORD are consistently present (please see topic in KORD MSFS support forum for more details of my KORD issues) when GSX is enabled.

I can't explain it either. GSX cannot possibly affect KORD. The only thing I could think of, we DID had a corrupted version of the KORD main airport .BGL for a few hours online, but it was fixed as soon it was reported:

http://www.fsdreamteam.com/forum/index.php/topic,26766.msg175146.html#msg175146

That's the only thing that would surely cause KORD buildings not to be seen. Even if for any reason you removed KORD from the Disabled list, you would see GSX Jetways instead of FSDT KORD own jetways, but that's the worse it could happen.

And just to be sure, if you have the MSFS Premium version, have you disabled Asobo KORD in the Content Manager ?
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 30, 2022, 01:37:34 pm
I can't explain it either. GSX cannot possibly affect KORD. The only thing I could think of, we DID had a corrupted version of the KORD main airport .BGL for a few hours online, but it was fixed as soon it was reported:

That cannot be the cause, since I can see the airport buildings when I start a flight at KORD with GSX enabled, and when I finish a flight at KORD with GSX disabled. If the files were corrupted, then I would have the same problem of missing airport in all cases, which evidently I don't. I guess I need more information... I'll try a flight from CYYZ to FSDT Charlotte.

And just to be sure, if you have the MSFS Premium version, have you disabled Asobo KORD in the Content Manager ?

No, I'm just a poor retiree, with bugger all money, so it's the bog standard MSFS for me.
Title: Re: Invisible Service Vehicles at CYYZ
Post by: gdavej on August 31, 2022, 10:51:03 am
I'll try a flight from CYYZ to FSDT Charlotte.

I tried the flight from CYYZ to KCLT (your FSDT version), an everything worked perfectly. I did start the flight at a ramp instead of a gate at Toronto, and all vehicles appeared, did all their stuff correctly, and went away. So my problem with the stealthy service vehicles only happens when I use a gate with jetyway at CYYZ. As I said earlier, CYYZ is definitely in the GSX jetway exclusion list. So, any clue why I have a problem when I use a gate and jetway at CYYZ, but no problem when I use a ramp?