FSDreamTeam forum

Products Support => GSX Support MSFS => Topic started by: virtuali on August 25, 2022, 12:30:15 pm

Title: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on August 25, 2022, 12:30:15 pm
If objects are missing or show pink textures and when you call GSX you have errors, it's because your entire gsx-world-of-jetways package hasn't been installed, most likely due to a server problem during the release day. This was indicated in the installer log but now, we updated the installer to make it more clear something bad happened during download. To this this, follows this procedure:

- Uninstall GSX, and confirm to uninstall it, not just unlink it.

- Remove this folder %APPDATA%\VIRTUALI\PackagesCache  ( if you have it )

- Reinstall GSX, it will redownload everything from scratch.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Michael Moe on August 26, 2022, 06:41:42 pm
i dont have that folder ?

Thanks
Michael Moe
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on August 26, 2022, 06:44:09 pm
Then you don't need to remove it, it's there only if you decided to keep the installation files when asked. Since you haven't, it would redownload everything, which was the goal of the removal: force to redownload again, without using a stored package.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Michael Moe on August 26, 2022, 07:00:14 pm
i am lost Umberto :-)

i havent deleted anything  - provice my please with a link to GSX MSFS then ?

Universal installer app starts all over

Michael Moe
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Arrabal1968 on August 26, 2022, 08:34:05 pm
I have followed your advice uninstalled, I have eliminated the folders and again installed,
Beautiful Model of the World - Lebb Bilbao Airport
gate 2
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on August 26, 2022, 08:41:14 pm
I have followed your advice uninstalled, I have eliminated the folders and again installed,

Check if have both packages installed with links to both in the Community folder.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Arrabal1968 on August 27, 2022, 06:30:26 am
Yes, they are installed
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on August 27, 2022, 10:41:53 am
Yes, they are installed

Sorry, I didn't took enough attention to your screenshot: those passengers are NOT coming from GSX, they are coming from the scenery, we don't have seated passengers (yet), so the problem with missing texture is in the scenery.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Arrabal1968 on August 27, 2022, 05:39:06 pm
Thank you very much and I feel your loss of time
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Jimbo1781 on August 27, 2022, 07:33:02 pm
Hello, thank you for the support you give us with these errors, I would like support, as the error continues, I attach images or video if possible, thank you.
Version de MFSM 2020
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on August 27, 2022, 08:03:27 pm
Hello, thank you for the support you give us with these errors, I would like support, as the error continues, I attach images or video if possible, thank you. Version de MFSM 2020

Your post doesn't have anything to do with this thread, which is about "missing textures".  You have the "can't find valid AFCAD error", which has already a thread for it, here:

http://www.fsdreamteam.com/forum/index.php/topic,26779.0.html

Posting a video doesn't help here, please follow the instructions on the thread "How to report an error":

http://www.fsdreamteam.com/forum/index.php/board,73.0.html

And post your log in THAT thread, which is relevant to the problem you are having.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: WebMaximus on August 29, 2022, 09:38:14 pm
Was just about to post but figured surely this must be an already known and reported issue. Looks like I found the right thread and will do what you suggest, a complete uninstall of GSX Pro and then reinstall it from scratch. Plus removing those folders mentioned if I find them.

What I saw on this first flight using GSX Pro was how passengers when deboarding via the jetway suddenly was walking up in the air after part of the jetway vanished.

I also noticed when the bags were unloaded from the aircraft and put on the baggage cart, moment after the guy placed a bag on the cart, the bag simply disappeared. Meaning I would only see one bag on the cart at any given time. And only for about 1 second before it was gone.

I think I saw a similar thing on departure. Where I noticed how the baggage carts didn't have a full load of bags. Yet, the guys on the ground was able to pick bags from the carts and load them into the aircraft.

I'll do the suggested uninstall/reinstall and see if that will fix the issue.

Finally I just want to say Umberto, I've been within this flight sim community for many, many years by now and have been using GSX (and many other products from you) since way back and I just think it's so cool that we got the chance to experience what we discussed many years back...(or guess it was mainly me wishing for it  ;D ) to have visible passengers that would actually board/deboard the aircraft. Back then, I think you said it's simply not possible due to limitations of the flight sims. Now we have MSFS2020 and right before posting this, I just sat there in the cockpit in VR at the destination gate in Athens and watched passengers deboard the aircraft via the jetway (before it vanished...) and it was SOOO amazing.

I'm so happy for all of us having the chance to experience what is possible today thanks to MSFS 2020. And for you Umberto and what it allows you to do, things you could never have done before in previous flight simulators!
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: WebMaximus on August 29, 2022, 10:01:09 pm
I just unlinked and then uninstalled GSX Pro via FSDT Installer.

Now when I'm looking for the folder you mention, I find this

https://i.imgur.com/qTedbho.jpg (https://i.imgur.com/qTedbho.jpg)

Just want to confirm the name of the folder that should be removed. As seen in my screenshot above, I have a folder called UpdateCache. Where the folder you refer to is called PackagesCache.

Does this mean I don't have to do anything when it comes to removing folders? Or is this folder the one you were referring to, only the name is different?
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on August 29, 2022, 10:03:35 pm
I'll quote again the key sentence:

Quote
- Remove this folder %APPDATA%\VIRTUALI\PackagesCache  ( if you have it )
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: WebMaximus on August 29, 2022, 10:17:18 pm
No need to be rude, I just wanted to make sure since both names indicated being cache folders.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on August 29, 2022, 10:24:00 pm
No need to be rude, I just wanted to make sure since both names indicated being cache folders.

I fail to understand how "I'll quote again the key sentence" can be consider to be "rude". Or is the is the usage of the Bold font, as a visual aid to make sure you don't miss the important part of that sentence  ?
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: WebMaximus on August 29, 2022, 10:29:12 pm
Never mind, it's just the way you say things sometimes. I've seen this a lot in here and remember this from the past as well. I just forgot about it since I haven't been using GSX for a long time now.

No problem, I'll reinstall everything related to FSDT and see if things work better after this. Regardless, I'm super pleased we finally have GSX for MSFS. I've truly been looking forward to that to happen!
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: moxiejeff on October 08, 2022, 04:52:40 pm
This is what Umberto does; talks terribly to customers.

For what its worth, objects are missing at KORD -- no baggage trucks are visible, even though baggage is being loaded.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on October 09, 2022, 12:29:46 pm
For what its worth, objects are missing at KORD -- no baggage trucks are visible, even though baggage is being loaded.

As already discussed in other threads, it seems there's some kind of limit on the number of objects that can be seen in a scene. This is not documented anywhere in the SDK, it just came to light recently, because both GSX but also several AI traffic programs have been released in a very short time, which all increase the number of objects in a scene, which affects more big airports.

From GSX side, one thing to lower the number of objects visible at any given time, is to lower the passenger density. And, if using an AI traffic product, lower the airplane density as well.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Jim bo on April 19, 2023, 08:53:53 pm
Missing stairs. I have uninstalled and reinstalled several times. Lowed passenger and A1 traffic densities.  I have tried Fenix A320, PMDG B737 700 etc.
Airports with no jetways. Most of the GSX works but the stair-drivers arrive without any stairs, sitting crouched in the air, so passengers walk up invisible steps.
I have tried changing settings and creating my own profiles and it worked while customising the profile but the next flight it was back to not working.
Additionally, the fire engine is nearly always either total pink or drivers cab is pink. (Not loaded?)
I have lowered: A1 Aircraft density to 8. And most ground items density to 10. Traffic Variety from Ultra to High. Shadow maps 2048 to 1536. Terrain Shadows 2048 to 1024
Even departing from Emmen (LSME) which is a default airport and except for the Fenix A320 I was flying and 1 small GA aircraft, No other planes or equipment (ground Clutter) It is a very sparse airport and still No stairs just the drivers!
Sometimes just by recycling the restart Couatl button the stairs might appear but rarely.
I have now tried for weeks to sort this issue without success. Please can you help?
My System: i9 11900k CPU 8 Cores/16 Threads 3.5-5.3GHz. RTX 3080 10GB Graphics card. Windows 11  Triple monitors.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Jim bo on April 20, 2023, 04:15:40 pm
Solution found. Removed many GSX items and also GSX from Temp folder etc. and then reinstalled using the Mediafire downloading tool and it then reinstalled quicker and solved the problem. The installer had changed with the icon saying "Link" now to "pdf Manual."
I can breath again.
JimBo
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Airbus1234 on August 15, 2023, 08:28:59 pm
where is the folder you said i haveto delete
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Budman58 on October 22, 2023, 09:03:21 pm
I recently re-installed the sceneries that I had purchased,  I read the forum about the issues I am experiencing with the Couatl engine.  I have attached the requested file.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on October 23, 2023, 02:12:00 pm
I recently re-installed the sceneries that I had purchased,  I read the forum about the issues I am experiencing with the Couatl engine.  I have attached the requested file.

Your log ( which for some reason you renamed Couatll_MSFS.INI, which is wrong ), shows you have an outdated version, run the FSDT Update and be sure the antivirus is correctly set to have the whole Addon Manager folder added to the Antivirus EXCLUSIONS.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Budman58 on October 24, 2023, 01:22:22 am
Where can I find the update?  I downloaded the version on the website.

Thanks
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on October 27, 2023, 01:15:40 pm
Where can I find the update?  I downloaded the version on the website

Under normal conditions, there's nothing you need to do to find the update, since the installer will always install the very latest version. This is under normal conditions.

When something interferes, like an antivirus, everything can happen, which is why I said to be sure to add the Addon Manager folder to the Antivirus EXCLUSION because, a defective antivirus mistakenly detecting a false positive on the updater, WILL interfere, causing not getting the current version or, even worse, creating a mix-up between new and old files, which will almost guarantee problems.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on November 25, 2023, 04:04:46 pm
sorry, but why you write %Appdata% i have only Appdata folder without "%"
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Captain Kevin on November 26, 2023, 11:24:16 am
sorry, but why you write %Appdata% i have only Appdata folder without "%"
Yes, go to that folder.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on November 27, 2023, 12:09:06 pm
but why you write %Appdata%

Because it's the CORRECT way to express the roaming folder without doing something as cumbersome as:

C:\users\YOURNAME\Appdata\Roaming

And then having to explain that:

- YOURNAME is really your Windows login username

- if you installed Windows on some other driver the drive letter might not be C:

- on some Windows version the roaming folder might not even be under C:\Users.

Instead, just typing %APPDATA% will always find that folder, regardless how your login is, which drive your Windows or your user profile is set to, and with every version of Windows, that's why I always use this form.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on November 30, 2023, 08:22:10 pm
Dear Umberto, I tried to follow the uninstallation procedure indicated here at least 5 times with relative deletion of the packages folder, but nothing. The problem of the pink textures of the two baggage handlers remains. I would like to point out that I do not have any antivirus installed.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on November 30, 2023, 11:55:55 pm
I would like to point out that I do not have any antivirus installed.

Of course you have an antivirus installed: Windows Defender, which is what you have if you don't add a 3rd party antivirus, so it must be configured just like any other.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 01, 2023, 01:37:42 pm
Many thx. I will disable at moment of GSX installation of Windows Defender. Hope
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on December 02, 2023, 08:23:09 am
Many thx. I will disable at moment of GSX installation of Windows Defender. Hope

Nowhere I ever said to "disable" the antivirus but, instead, configure it to add the whole Addon Manager folder to the Antivirus EXCLUSIONS. The reason for this is that you can't really "disable" an antivirus, since your low-level service is still running and, we witnessed multiple times that antivirus can still interfere even if it "looks" disabled.

That's why we never, ever, suggested to "disable" the antivirus but, instead, configure it to add the whole Addon Manager folder to the Antivirus EXCLUSIONS. And you can keep it always enabled.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 02, 2023, 09:45:54 am
First of all sorry for my english.
I'm newbie (not for flight simulation but only for win 11 and Msfs) . Can you tel me which is and where is located the addon manager folder, and sorry, how to allow Gsx in Windows Defender (is my olny antivirus)  do it.
Thank you
Grazie mille.

Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on December 02, 2023, 10:09:54 am
Can you tel me which is and where is located the addon manager folder

It's located where you decided to install it. If you haven't changed the suggested default location, is in:

C:\Program Files (x86)\Addon Manager

Quote
how to allow Gsx in Windows Defender (is my olny antivirus)  do it.

Since it looks like you are Italian, this is the first hit I got by typing "come aggiungere esclusioni" in Google:

https://support.microsoft.com/it-it/topic/quali-sono-le-esclusioni-nella-sicurezza-di-windows-8b248399-5e63-4a4b-897f-52ea2dddb962

In your case, you want to exclude a folder ("cartella")
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 02, 2023, 06:09:21 pm
Nothing to do.
I followed step by step the instructions but the rear baggage man remain pink. Or better, one of the two man is changed in regular texture but one reamained pink I unisttaled all the gsx by program m'ive cancelled the paockegs folder, in the end i disable the windows defender in the new installation and applicate to addon manager folder the particular permission. But after the new installation of gsxc, the notorious baggaga man remain pink.
Any idea?  I use a new pc dedicated to Msfs with win 11, without any other part.Help me please.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 04, 2023, 11:25:47 am
Is not possible to have al the textures of the the rear baggage man ?
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 04, 2023, 01:21:19 pm
(http://)
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on December 04, 2023, 03:34:53 pm
check if the two GSX packages in the Community folder are still Symbolic links and not real folders: they are supposed to have a small arrow on their icon.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 04, 2023, 05:09:21 pm
Yes i've this situation sir
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on December 05, 2023, 02:36:19 pm
Yes I've this situation sir

They look correct, so it's just not possible that, after running an FSDT Live Update, you would still have pink textures. The only possible explanation is that an antivirus or firewall is still blocking some files being downloaded.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 05, 2023, 02:38:54 pm
thank you. I dont have any antivirus (only windows defender) can you tell me how can disable all the function. I've reinstall the software 10 times minimum
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on December 05, 2023, 02:41:52 pm
thank you. I dont have any antivirus (only windows defender)

So yes, you DO have an antivirus.

Quote
can you tell me how can disable all the function. I've reinstall the software 10 times minimum

I already told you that, in my previous reply:

https://www.fsdreamteam.com/forum/index.php/topic,26933.msg197838.html#msg197838
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 06, 2023, 02:32:24 pm
At present this is exactly what I followed, unfortunately, I may be unlucky, but it didn't give any results. I will post pictures of the Windows defender setup here. I don't use anything else as the PC is only designed for simulating MSFS and nothing else.
Or if you could tell me how to get the missing textures, or how to eliminate the pushback baggage service from the program
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 11, 2023, 03:15:48 pm
i tried to do again. The baggage man rest pink  :-\
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on December 11, 2023, 03:27:05 pm
i tried to do again. The baggage man rest pink  :-\

Have you possibly copied one or both GSX packages manually to the Community folder ? Check them now: are they real folders or Shortcuts ?
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 11, 2023, 05:25:37 pm
No i dont done this, buta after every dinstallation i never touch the gsx folders in Community folder.

ps(I have fiber internet and is not possible a connection problem)
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Dan44 on December 14, 2023, 09:28:44 am
Hello, identical problem,uninstalled reinstalled no result
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on December 16, 2023, 01:58:11 am
I can only repeat and confirm the problem doesn't happen here, if it happens to you:

- configure the antivirus and add the whole Addon Manager folder to the antivirus Exclusions

- run the FSDT Live Update again
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 16, 2023, 02:14:00 pm
i repeat , i don't have an antivirus, i have only windows defender by default. If i want to allow the app i go in windows defender section where the apps and features are selectables but isn't' impossible to select addon manager folder because the lis are only for executable file. And now, how without antivirus and in this conditions can i resolve the problem?
(http://)
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Dan44 on December 17, 2023, 04:50:09 pm
Jute the two people for the suitcases which do not appear for me my antivirus does not block, I have to reinstall it?
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 18, 2023, 10:18:31 pm
same situation. identical
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Dan44 on December 19, 2023, 10:14:21 am
uninstalled reinstalled nothing...
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on December 19, 2023, 04:04:56 pm
Mr Colpacchioni it's possible to people at the same time with same problem?!?
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on December 20, 2023, 02:38:00 pm
Mr Colpacchioni it's possible to people at the same time with same problem?!?

If with "to people", you meant "two people" then yes, not only it's possible that 2 people will have the same problem but, it's extremely good, considering how many GSX users there, that JUST "two people" have been affected by what is likely a delay in they own local Cloudflare node that, like each and every similar issue, will surely fixed itself eventually.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: laurent on January 13, 2024, 10:33:05 am
Hi,

I had the same pink texture problem with the loader driver, the baggage man and the pushback guy !
I noticed also that the handling company was always the same at all airport (jet aviation).

So I found out that I checked by mistake "Virtual airline override" (and leaving the airline code blank) in the GSX settings.

Please try to ckeck this, I'm pretty confident that unchecking the option will fix your pink issue !
Just restart GSX after that, no need to restart FS2020

Laurent
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Drover1001 on January 13, 2024, 04:40:15 pm
Hi I am having same problem with the pink baggage conveyor truck drivers. You mention a setting in GSX settings that could be the culprit . Unfortunately I do not see that check box when I open up settings,
I had another thread on this same subject but everybody was getting fed up with no solution becoming apparent
Thanks Anyway
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Guenseli on January 14, 2024, 09:30:30 am


Please try to ckeck this, I'm pretty confident that unchecking the option will fix your pink issue !
Just restart GSX after that, no need to restart FS2020

Laurent


Thank you, thank you, thanky you!!!
"Plagued" by these issue since month ... tried everthing mentioned here several times without success.
unchecked it, restarted GSX, no more pink textures!!
thx!
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: laurent on January 14, 2024, 11:13:35 am


Please try to ckeck this, I'm pretty confident that unchecking the option will fix your pink issue !
Just restart GSX after that, no need to restart FS2020

Laurent


Thank you, thank you, thanky you!!!
"Plagued" by these issue since month ... tried everthing mentioned here several times without success.
unchecked it, restarted GSX, no more pink textures!!
thx!

Glad to help  :D
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Dan44 on January 16, 2024, 09:05:39 am
problem solved by unchecking in the GSX options virtual airlines override menu, Thank you Laurent!!
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on January 17, 2024, 11:25:58 am
Thanks for your reports. In fact, we should hide and ignore that option in MSFS, since you can't really create your own operator livery in MSFS, which is what that option was about.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: fafoair on January 20, 2024, 09:40:15 pm
THANK YOU LAUREN THANK YOUUUU!
IS THIS THE PROBLEM! IS YOUR THE RESOLUTION!
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Jonath0n on January 31, 2024, 07:37:34 am
Hello!
Almost all the ground equipment and crew are pink for me, and it's quite distracting for when I'm setting up my aircraft.
I was wondering if there's a way I can just download a texture pack, as both the online and offline FSDT installers have been giving me a few issues, and would prefer if possible not to try to deal with them over some textures.

Tried searching for a good forum to ask this in and this was the best place I could find.
I use MFS2020


   -Thanks
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on January 31, 2024, 04:20:05 pm
The only possible cause for pink textures are:

- You haven't completed a full install with a full update

OR

- You haven't updated with Live Updater and used only the Offline installer, which won't update textures and model. Before you run the Offline installer (assuming you need it, usually you don't), you must first run a normal update

OR

- You have enabled the "Virtual Airlines override" feature, which is only relevant to P3D
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: RobVance on June 11, 2024, 03:11:40 pm
hi, i re-installed GSX after completely emptying the directories and full reinstall, and the moment passengers sit down, the immediately become pink textures. Any suggestion what else i can do?  I re-installed now two times and no change
Deleted the directory as suggested but no change.
Rob
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: davidcherrie on June 14, 2024, 10:33:58 am
hi, i re-installed GSX after completely emptying the directories and full reinstall, and the moment passengers sit down, the immediately become pink textures. Any suggestion what else i can do?  I re-installed now two times and no change
Deleted the directory as suggested but no change.
Rob

I have the exact same issue. Didn't have it on 3.0.2 but since updating to 3.0.5, I now have it.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on June 16, 2024, 04:55:50 pm
I have the exact same issue. Didn't have it on 3.0.2 but since updating to 3.0.5, I now have it.

It should be exactly the opposite: the 3.0.5 installer is able to recognize more unofficial liveries without renaming.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: davidcherrie on June 22, 2024, 10:03:39 am
It should be exactly the opposite: the 3.0.5 installer is able to recognize more unofficial liveries without renaming.

What's the exact string that it is looking for that is causing it?
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: cerveza on June 22, 2024, 09:04:05 pm
I have the exact same issue. Didn't have it on 3.0.2 but since updating to 3.0.5, I now have it.

It should be exactly the opposite: the 3.0.5 installer is able to recognize more unofficial liveries without renaming.

Good afternoon, I have the problem that has been mentioned about the passengers in pink. I have uninstalled as mentioned.
Uninstall GSX, and confirm to uninstall it, not just unlink it.
- Remove this folder %APPDATA%\VIRTUALI\PackagesCache ( if you have it )
- Reinstall GSX, it will redownload everything from scratch
I donwload from FSDT the last FSDT Installer
I have restarted the PC after uninstalling it and also after installing it
It appears active in the FSDT Installer but the icon to open the program does not appear within the simulator
In the location %APPDATA%\VIRTUALI\PackagesCache the PackagesCache folder has appeared again but there is nothing inside
When running the FSDT Live Update, it opens but disappears after a few seconds, it does not run it
Can you help me?
Thank you
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: davidcherrie on July 07, 2024, 02:37:28 pm
I have the exact same issue. Didn't have it on 3.0.2 but since updating to 3.0.5, I now have it.

It should be exactly the opposite: the 3.0.5 installer is able to recognize more unofficial liveries without renaming.

What is the string it is looking for? Still have the issue.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on July 09, 2024, 11:42:27 pm
What is the string it is looking for? Still have the issue.

According to the release notes:

Quote
GSX Pro Change: FSDT Installer now recognize Fenix Liveries in packages starting with "FNX_320", which should allow support of more unofficial liveries with no renaming required.

Which means, the name of the package the livery is located, must be named in one of these two ways:

fnx-aircraft-320-xxxxxxxx
FNX_320-xxxxxxx

If your livery doesn't conform to this standard, you must rename its main folder to comply with either method. If it's already compliant and you still have pink passengers, you MUST do what the manual says when adding a new livery ( which of course is valid after renaming one that didn't had the correct name ), at Page 10:

Quote

Adding new Liveries

When you add a new Livery for a supported airplane, you MUST start the FSDT Installer again and enter the GSX Config page, to let GSX modify the airplane files for the Livery variation that has been just added. The list will pause for a few seconds, showing “Seated Passengers Loading”, while it’s scanning for your installed airplanes and newly added liveries.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: davidcherrie on July 24, 2024, 12:59:14 pm
After enabling the seated passengers on the PMDG 737s I have, majority of the planes are missing the external model and cockpit dependent on the livery.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: sthienard on July 27, 2024, 11:00:35 am
Hello,

My "%APPDATA%\VIRTUALI\PackagesCache" is empty

Following the Fenix v2.2.0.232 update, my passengers seated in the aircraft are all pink.

Please tell us how to correct this problem
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: davidcherrie on July 27, 2024, 03:51:36 pm
Hello,

My "%APPDATA%\VIRTUALI\PackagesCache" is empty

Following the Fenix v2.2.0.232 update, my passengers seated in the aircraft are all pink.

Please tell us how to correct this problem

Turn off Seated Passengers in the FSDT Installer and then turn it back on again. You need to do this after updating aircraft / adding new liveries.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: dron960 on July 27, 2024, 08:03:55 pm
It's nonsense, it doesn't help.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: eu204 on July 28, 2024, 07:02:10 pm
Hi. I also have all the passengers in the 737 pink. In addition, after I checked the box in the installer, all the visual effects of the plane disappeared (contrail, hot air from the APU and engines). In Fenix 320- passenger texture is OK but all the effects disappear too.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: sthienard on July 30, 2024, 08:23:42 am
Hello,

My "%APPDATA%\VIRTUALI\PackagesCache" is empty

Following the Fenix v2.2.0.232 update, my passengers seated in the aircraft are all pink.

Please tell us how to correct this problem

Turn off Seated Passengers in the FSDT Installer and then turn it back on again. You need to do this after updating aircraft / adding new liveries.

I've already done this as indicated by Fenix Installer but it doesn't solve the problem.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Art69 on May 31, 2025, 05:09:40 am


- Remove this folder %APPDATA%\VIRTUALI\PackagesCache  ( if you have it )



The correct path is :C:\Users\yourname\AppData\Roaming\virtuali
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: frank_m on May 31, 2025, 11:57:50 am
The correct path is :C:\Users\yourname\AppData\Roaming\virtuali
No, the leading colon is wrong. If you are looking for the absolute path, it is
C:\Users\yourname\AppData\Roaming\VIRTUALI\PackagesCache

But
%APPDATA%\VIRTUALI\PackagesCache
is the same, and contains already the right username, so no modifications necessary from the customer. I recommend the latter.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: MrSpeaker on June 30, 2025, 01:14:48 am
If objects are missing or show pink textures and when you call GSX you have errors, it's because your entire gsx-world-of-jetways package hasn't been installed, most likely due to a server problem during the release day. This was indicated in the installer log but now, we updated the installer to make it more clear something bad happened during download. To this this, follows this procedure:

- Uninstall GSX, and confirm to uninstall it, not just unlink it.

- Remove this folder %APPDATA%\VIRTUALI\PackagesCache  ( if you have it )

- Reinstall GSX, it will redownload everything from scratch.

Did this exactly and I still have missing vehicles and Pink people. This all happened when I reverted back to v5.6.6 Any other suggestions.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on July 04, 2025, 04:52:41 pm
I can only confirm there are no pink people anywhere in the current installation, provide you have all files updated. If it's not fixed with a normal update CHECK, try to use the Offline installer instead.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Gooslum on July 11, 2025, 12:12:45 am
Same here. Unfortunately issue not fixed after following the fix proposed in this thread and some complete uninstallations. MSFS 2024 SU2.
Regards
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: trisho0 on July 12, 2025, 03:24:19 am
In my system regardless of msfs2020 or msfs2024, pax disappear right after seated with iFly 737-MAX8 and randomly pax seated pink. From iFly Discord, support said it is something that GSX needs to be fixed and not from iFly.
So, clearly there will be no solutions for a long time.

Patricio Valdes
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: rondon9897 on July 13, 2025, 03:00:02 pm
Since having reinstalled following the landing stutter issues, I've now got this problem. I had nothing in the cache file. Something is obviously wrong.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: trisho0 on July 13, 2025, 03:57:06 pm
I wonder why GSX is not updating pax seated regardless of what aircraft Payware or Default is loaded with msfs2020 or msfs2024. It has been this for a very long time.
Please, it is time to stop badly side effects after GSX is installed or updated. What can be done or give a try from my side dear Umberto?

Patricio Valdes
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on July 15, 2025, 11:20:27 am
I wonder why GSX is not updating pax seated regardless of what aircraft Payware or Default is loaded with msfs2020 or msfs2024. It has been this for a very long time

GSX Manual has a chapter at Page 98, explaining all possible reasons and all known solution that are proven to work for disappearing passengers and/or pink textures.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Tom Engel on July 15, 2025, 11:43:48 am
Hi,

I have performed a complete reinstallation several times, with Windows Defender disabled, but I’m still seeing pink textures on the B-Class Follow Me car. The program itself runs fine, but I’m not sure what else to do to fix this issue.

Best regards,

Tom
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on July 15, 2025, 11:45:50 am
Try to use the Offline installer.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Yoda_1976 on July 16, 2025, 01:01:30 pm
Hey,

after new install after the stutter fix, i have at first pink airport and wing walker. I uninstalled everything, deleted the virtuali folder.

I used the Addon Manager Offline installer and redownloaded the FSDT Universal installer.

Reinstalled everything.

After that, the wing walker are fine, but my follow me car has strange pink textures on the roof.

I tried FSDT Live Update without succsess. Any sugestions?

Regards Marius
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Yoda_1976 on July 16, 2025, 01:47:56 pm
Reinstalled. Now my follow me car has no lights on the roof.

But my airport and wing walker are pink again. A complete new install.  :(
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Yoda_1976 on July 16, 2025, 02:02:32 pm
Now i have run the FSDT Live Updater again, the walkers have textures again, but now the pink textures on the follow me are back. I give up. Need help.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Yoda_1976 on July 18, 2025, 10:15:59 am
I guess i have found a fix. I copied the files for lights and follow me, from the backup cached files for future install and insert it into the right place in the simobjects folder.

It seems to work.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Tom Engel on July 21, 2025, 11:53:07 pm
As I have the exact same issue with the follow me car I would be very happy if you could show me which files I have to copy where exactly?

Best regards,

Tom
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: SkyCommand on July 24, 2025, 04:01:58 pm
i too have pink and missing textures, after unlinking, uninstalling, deleting the cache, using the offline version - nothing has solved the issue so far. quite frustrating for issues to linger for so long, confirmed by so many people, before being truly addressed. great product when it works, awful when it doesnt.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on July 25, 2025, 12:25:54 pm
Missing texture for the european following me car has been fixed in version 3.6.0
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Zega43 on July 25, 2025, 06:46:15 pm
Hi,
For some time, some objects are visible, a lot of others are not visible, and some ones appears as pink shadows.
I have cleaned up (deleted) all addons, and even fs2024, reinstalled only fs2024 and GSX Pro from scratch (having deleted all the related folders (I hope)). I also updated the graphic driver.
I try these several times without any results. Worse, now there are no more visible objects.
I have to say that in all cases sounds are correctly heard, and airplane doors are opened and close normally during catering or boarding.
I don't know what else to do ! Can someone help me ?

Configuration :
fs 2024 with A320 neo from Microsoft, IniBuilds or A350 from IniBuilds
Windows 11
AMD Ryzen 9 5950X
NVIDIA RTX 5070 Ti

Thanks to all
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: kodaryu on July 26, 2025, 10:48:13 am
me too ;D ;D ;D ;D
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: kodaryu on July 26, 2025, 10:49:03 am
 8) 8) 8) 8)
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: berkkp on July 26, 2025, 04:44:13 pm
Ever since 3.6.0 I also have missing vehicles. Fuel truck and catering vehicles are invisible.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: toby23 on July 26, 2025, 11:03:47 pm
I had this issue too but was able to fix it. I made a post about it here: https://www.fsdreamteam.com/forum/index.php/topic,33584.0.html (https://www.fsdreamteam.com/forum/index.php/topic,33584.0.html)
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Zega43 on July 27, 2025, 07:00:58 pm
Hi, Thanks a lot for your help.
I have tried all what you say, but unfortunately without any success.
I have checked the antivirus and firewall configurations to authorize FSDStream installer and live update to access networks.
I join two captures that may be can be usefull to investigate (not sure) :
Capture-01a is just after starting fs2024
Capture-02a is just after requesting refueling to GSX (the fuel truck is said in position, the fuel door is open and the refueling is effective
Please Help me
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Kimchi on July 29, 2025, 03:34:06 pm
GSX worked fine...now its a mess. Lets uninstall and reinstall AGAIN
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Kimchi on July 29, 2025, 06:37:20 pm
Re installing is not an sollution. After a full re install 3.6.3 jetways are missing, workers are pink, No pushback car, no people...same mess as 3.6.1
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Kiel1957 on July 30, 2025, 08:35:56 am
For me the same, the service starts but nothing is visible. It's strange. I tried everything including complete reinstall, Firewall exclusions, new install of sceneries etc. I use the newest updated version.

I see passengers sittiing in the Fennix, but don't see them walking in, I see refueling on the display but no refueling vehicle. stairs are being told to be attached but I don't see them, etc.

I tried several reinstallations from the scratch, followed all hints I could found.

It happens on the Fenix and the PMDG's.

I am on FS 2024 but not Beta SU3

I give up.

Kind regards
Michael
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on July 30, 2025, 03:52:42 pm
Run an update CHECK again, nodes usually replicates themselves automatically.

If that doesn't work, download and install the latest Offline installer.

If that doesn't work, run another update CHECK after you ran the latest Offline installer.

If that still doesn't work, use a VPN, and run another update CHECK.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Kiel1957 on July 30, 2025, 06:28:22 pm
Hello,

the latest offline installer plus run of live updater solved my problem so far.

Thank you for your help.

Michael
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: toby23 on July 31, 2025, 04:35:46 pm
This is a fresh reinstall using the Offline Installer and then running the Live Update once.
I am close to giving up with GSX, which is a shame as it's great when it works.
Fuel Truck missing and people textures missing.
The install took about 40 minutes, so I don't see how this is still happening.

(https://i.ibb.co/mrrSgCgt/WHY.jpg)
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: toby23 on August 01, 2025, 12:04:11 am
Running the Live Update twice more seems to have fixed the problem.
Again...
1. Installl GSX via Offline Installer
2. Run Live Update
3. Run "Check" from FSDT Installer App
4. Run Live Update
GSX is working ok
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: willnosm on August 12, 2025, 07:24:33 pm
no idea what to say, okay i try live update. BUT I APPRECIATE IF YOU CAN DO A INTEGRITY CHECKSUM CHECK OF ALL THE TEXTURE ETC!!!!
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on August 20, 2025, 11:28:36 am
no idea what to say, okay i try live update. BUT I APPRECIATE IF YOU CAN DO A INTEGRITY CHECKSUM CHECK OF ALL THE TEXTURE ETC!!!!

That's precisely what the Update ( or the CHECK ) button do, they verify the integrity of each file using their MD5 hashes.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Anakoma13 on August 25, 2025, 04:53:58 pm
Hi Umberto, do you know how to fix this? I can't see the catering truck, and the pushback wheel car is missing. (Latest update for MSFS2024)
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: Smilzo82 on October 18, 2025, 09:59:56 am
Hello everyone, I have a problem loading vehicles in GSX Pro on Flight Simulator 2024. In fact, if I call the supply truck, you can hear it coming but you can't see it, the same thing for the catering and the same thing for the boarding of the passengers.I uninstalled and reinstalled from the Installer program But then when you go to Configure, no type of airport appears. how can i do it?
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: JEANPY33 on October 19, 2025, 02:35:20 pm
Hello,
For a few days now, I've been unable to adjust the QuickEdit Pushback on FS2024 (everything is fine on FS2020).
When I select QuickEdit Pushback, the aerial view freezes at the aircraft's current position, and I can no longer use the joystick to move the view to the position suggested by GSX.
Please let me know what adjustment I need to make...
Best regards,
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: gabriel95 on October 26, 2025, 01:32:29 am
Hello everybody. Someone knows how can I solve it? I try and reinstall everything, but my trucks and stairs doesn't shows me when I start my boading in Fenix A320.
Title: Re: Objects missing / Pink textures and errors starting GSX
Post by: virtuali on October 28, 2025, 05:20:06 pm
Try all of these:

- Click the CHECK button in the FSDT installer, which will verify the integrity of all installed files.

- If that doesn’t work, try to download and install the Offline Installer, found on the MSFS section of the “Products and Downloads” page of the FSDT site. There are two links for it, it doesn’t matter which one, they are just mirrors hosting the same installer.

- If that still doesn’t work, try another update CHECK after you installed the Offline installer.

- If that still doesn’t work, there might be a problem with your local cloudflare node, so try updating using a VPN

- If that still doesn’t work, your problem is not GSX, it’s caused by having reached the maximum number of Simobjects in a scene, because your settings (especially AI and Ground vehicles density) were too high. Several users confirmed that by lowering the density for AI and Ground vehicles fixed the problem of missing textures and objects.