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Products Support => GSX Support FSX/P3D => Topic started by: jsmcwilliam on March 15, 2022, 06:17:10 pm

Title: Ctr/Shft F12 fails to open the GSX window
Post by: jsmcwilliam on March 15, 2022, 06:17:10 pm
I run P3D V5.3 under Windows 10 and have updated GSX using FSDT Live Update. I now find that I cannot open the Add-ons -> GSX Menu when my aircraft is at the gate.
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: virtuali on March 15, 2022, 06:25:34 pm
Please clarify:

- you DO have the GSX menu, but nothing happens if you open it

OR

- you don't have the GSX menu.
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: jsmcwilliam on March 15, 2022, 07:18:52 pm
The menus does not open so I have now way of accessing the GSX functions. I turned my virus pgm & firewall of when running the Live Update and suspect that the update does not run to completion.
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: virtuali on March 15, 2022, 11:24:30 pm
Have you tried the solution suggested in the sticky thread in this forum ?

http://www.fsdreamteam.com/forum/index.php/topic,25999.0.html

Quote
Some users reported success using the new FSDT Universal installer that has been posted on the NEWS section of the Home page.

http://www.virtualisoftware.com/update/FSDT_Universal_Installer.exe
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: jsmcwilliam on March 16, 2022, 10:32:17 am
I downloaded tyhe Universal Installer and ran it according to instructions with virus protection off. My problem remains. Should I have uninstalled and reinstalled GSX first??
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: virtuali on March 16, 2022, 10:50:48 am
I downloaded tyhe Universal Installer and ran it according to instructions with virus protection off. My problem remains. Should I have uninstalled and reinstalled GSX first??

It shouldn't make any difference, but you can try.
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: jsmcwilliam on March 16, 2022, 04:09:28 pm
I have reinstalled GSX + Expansion pack and run the FSDT Universal installer to update the files. It seemed to perform normally. I then restarted the computer and ran P3DV5.3 and loaded my PMDG at B10 EKCH. The Addon menu shwed GSX was installed, however, CTR/Shift did not bring up the GSX menu.
Can I send you the Couarl.log and Couatl.err?
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: virtuali on March 16, 2022, 09:49:41 pm
The Addon menu shwed GSX was installed, however, CTR/Shift did not bring up the GSX menu.

The Addon manager will always says it's installed, if it finds it, but that doesn't tell you if it's working.

- Do you have BOTH the GSX menu and the Couatl menu under the "Addons" menu ?

- If yes, do you see the "airport cache loaded successfully ?"
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: jsmcwilliam on March 21, 2022, 01:40:57 pm
YES to both questions.
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: virtuali on March 21, 2022, 03:49:04 pm
YES to both questions.

Then GSX is working and, the only possible reason why you don't see the menu are:

- You changed the GSX hotkey, which you can verify it from the "Key Mappings" menu.

- Another add-on has already taken the key you choose for GSX ( or even the default one ), so you must either change it from the GSX Key Mappings menu or from that other add-on.
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: jsmcwilliam on March 21, 2022, 04:18:46 pm
I have checked the key mappings and there are no changes there and I have not consciously activated Shft/Ctr F12 in another application though I'm not sure how to check this. I have even tried reinstalling P3dV5.3 but this did not change anything.
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: virtuali on March 21, 2022, 06:22:43 pm
I have not consciously activated Shft/Ctr F12 in another application

You are not controlling this, it's the application own code that asks for a key and, whoever gets it first, will block it from reaching other apps ( but this is also depending if the other application asks for it in exclusive mode or not )

Quote
I have even tried reinstalling P3dV5.3 but this did not change anything.

Of course. If the other app that took the key is still active ( which will be, if it has an add-on.xml in the Documents folder, which doesn't go away just because you reinstalled the sim )

Are you able to open other GSX menus, from the GSX own menu, instead of using the keys ?
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: jsmcwilliam on March 22, 2022, 12:27:12 pm
From the Addon menu in the sim I can open:
SODE 1.7.1
Addon Manager
Couatl settings
     Show YouControl Menu Ctr+F12 (this does not respond)
Couatl Live Update
     Check Live Update (this does not return any info)
GSX
     Show GSX Menu bypassing YouControl Shift+Ctr+F12 (this does not respond)
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: virtuali on March 22, 2022, 07:14:08 pm
Try the "Restart and rebuild the airport cache" option
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: jsmcwilliam on March 23, 2022, 12:55:22 pm
This I have already done.
Title: Re: Ctr/Shft F12 fails to open the GSX window
Post by: virtuali on March 23, 2022, 03:08:08 pm
- open the Notepad and type the following on a new blank file:

logFile=couatl.log

(please note logFile is written beginning with a lower case L and a capital F )

- Save the file as couatl.ini in the %APPDATA%\Virtuali folder

- Run the sim, then exit after you try to open the menu

- Check your %APPDATA%\Virtuali folder and if there's a Couatl.LOG file there, post its content

- DO NOT copy the file in a message, but use the "Attach" function of the forum to ZIP the log file and Attach it to a post.