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Products Support => GSX Support FSX/P3D => Topic started by: Peter Lund on February 16, 2022, 07:53:42 am

Title: Parking isolated after update
Post by: Peter Lund on February 16, 2022, 07:53:42 am
Hi,

Just ran the GSX update twice this morning and when starting P3Dv5 and once loading FlyTampa EKCH I get a message that "this parking is isolated. Ground services is not available" when starting GSX.

I not edited any AFCAD, only updated GSX to the latest version. It ran fine Monday morning prior to the first update.

I have tried running restart Couatl and rebuild airport cache without luck.
Title: Re: Parking isolated after update
Post by: virtuali on February 16, 2022, 11:00:49 am
Does you message means you are only getting that message at FlyTampa EKCH, or that's the only airport you tried, or you are getting it everywhere ?
Title: Re: Parking isolated after update
Post by: Peter Lund on February 16, 2022, 01:42:54 pm
As for now I have only experienced it at EKCH.
Just arrived at Tenerife and here GSX works fine. Will check a few other airports later tonight.
Title: Re: Parking isolated after update
Post by: Peter Lund on February 16, 2022, 08:46:01 pm
Now it becomes interesting.
On my arrival back at EKCH I was able to open the menu and select the parking stand and when I arrived the ground equipment was ready.
After engine shutdown and called for de-boarding I received the message "This parking is isolated. Ground services is not available" again.

I have quickly tested a few other airports and they work fine.
Title: Re: Parking isolated after update
Post by: Peter Lund on March 01, 2022, 10:29:00 am
Any news ?
Title: Re: Parking isolated after update
Post by: virtuali on March 01, 2022, 03:10:05 pm
So, again, it seems to affect only that airport ?
Title: Re: Parking isolated after update
Post by: Peter Lund on March 01, 2022, 03:55:49 pm
That is correct.
It only affect Copenhagen and it worked without issues prior to the update.
Title: Re: Parking isolated after update
Post by: virtuali on March 01, 2022, 04:55:45 pm
Is GSX using the correct AFCAD for the airport ? Check the name in the airport customization page.
Title: Re: Parking isolated after update
Post by: Peter Lund on March 02, 2022, 10:37:37 am
GSX is using the correct AFCAD which was also used prior to the update.
Title: Re: Parking isolated after update
Post by: virtuali on March 04, 2022, 10:43:30 am
How many parking spots are reported as isolated ?
Title: Re: Parking isolated after update
Post by: Peter Lund on March 04, 2022, 07:57:16 pm
It´s all of them.
I have also noticed that some of the stands I am getting the menu up, but the stand I am at isn´t listed. Previous they have been there.
Title: Re: Parking isolated after update
Post by: virtuali on March 04, 2022, 10:34:22 pm
It´s all of them. I have also noticed that some of the stands I am getting the menu up, but the stand I am at isn´t listed. Previous they have been there.

Do you have a GSX .INI profile loaded for that airport ? Perhaps the AFCAD changed without changing its name, so the .INI profile is not usable anymore, that's a common cause for mismatched parking spots.
Title: Re: Parking isolated after update
Post by: Peter Lund on March 05, 2022, 03:00:41 pm
I´ve got a GSX profile and the AFCAD that followed.
They have worked flawless for a few years and I have also tried to reinstall them with the same result.
Title: Re: Parking isolated after update
Post by: virtuali on March 05, 2022, 03:01:28 pm
Try to move away the .INI from the %APPDATA% folder, restart GSX and see if it see the parking correctly without a profile.
Title: Re: Parking isolated after update
Post by: Peter Lund on March 05, 2022, 04:06:26 pm
With the moved GSX profile the problem remains.
Title: Re: Parking isolated after update
Post by: virtuali on March 05, 2022, 05:10:10 pm
With the moved GSX profile the problem remains.

Then there must be something specific about this file. Please send it to me by email, using the support address.
Title: Re: Parking isolated after update
Post by: Peter Lund on March 05, 2022, 08:00:37 pm
I have sent an email with the profile and AFCAD.
Title: Re: Parking isolated after update
Post by: virtuali on March 06, 2022, 09:46:32 pm
Yes, I received it and already tried the file and yes, I have the isolated parking message too. While I have no idea right now why it happens ( the file seems pretty normal ), being able to reproduce it means will be surely fixed as soon we'll found the cause.
Title: Re: Parking isolated after update
Post by: Peter Lund on March 09, 2022, 08:46:16 am
That is good news, looks forward to the fix  :)
Title: Re: Parking isolated after update
Post by: Shepred on March 17, 2022, 07:35:02 pm
Yes, I received it and already tried the file and yes, I have the isolated parking message too. While I have no idea right now why it happens ( the file seems pretty normal ), being able to reproduce it means will be surely fixed as soon we'll found the cause.

Hi Umberto

I'm the author of the GSX configuration file as well as the altered AFCAD you've been sent.

Ever since updating to the latest GSX version I'm having this issue as well. I've tried looking through the AFCAD file as well as the GSX file, but I see no apparent reason as to why it would seize functioning all of a sudden.

Any input or advice you'd be able to give would be greatly appreciated, as currently I am unable to resolve this issue myself.