FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: Blaws54 on February 15, 2022, 06:36:07 am
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Hello Umberto.
I have recently done my first flight in the QualityWings 787-8 in a long while. As my chosen operator of the 787 often uses stairs to the L2 door in some ports, I have configured my GSX accordingly. I have encountered this issue seen below where the stairs do not extend however the passengers appear to walk up the stairs as usual. I am unsure if this persists with other models of the 787
Any insights would be greatly appreciated.
Cheers,
Boz
https://imgur.com/a/ebJMiVK
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Hello guys. The new update is amazing. The only problem is that in any gate that i deselect the passenger bus, the rear stairs go into place but not raise, and then the rear passengers walk it up and then continue through the air to enter the rear door. If i choose to select passenger bus again, the problem ceases to exist
Any thoughts?
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Be sure you have the latest update, because the stairs not raising was a problem of the initial release, which is fixed now.
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Hello Umberto, I have just installed the latest update, the issue still persists. As shown below.
As I see the title of my post has been modified, I must outline that this issue is only persistent on the QualityWings 787-8 (maybe other variants). My stairs work perfectly fine on other aircraft
https://imgur.com/a/S8jr5Xn
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As I see the title of my post has been modified, I must outline that this issue is only persistent on the QualityWings 787-8 (maybe other variants). My stairs work perfectly fine on other aircraft
I just merged your post in a similar post discussing the issue of stairs not raising, it wasn't entirely clear from your first post it only happened with QW787, but not other planes.
You said you configured the airplane to use L2, which means you disabled L1 ? If you do that, you must also set L2 as the "Preferred Exit", by clicking on the small star icon in the airplane config dialog. I just tried it editing the default config for the QW787-8 doing these steps:
- I set L1 to be "No Door at this position"
- I left L2 as it were, just making it the "Preferred Exit"
Both stairs ( L2 and L4 ) raise normally.
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Hello Umberto, I have had another play around. Using your suggestion still had no result while using L2 stairs only.
With all doors activated, the stairs raise as normal
With L4 disabled and L2 selected as the 'preferred exit'. The L1 stairs extend normally and the L2 stairs do not extend
With L1 disabled and L2 selected as the 'preferred exit'. L2 and L4 stairs do not extend
It seems something goes wrong with the customisation process.
Is there anything further you could suggest?
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Are you using normal Boarding/Deboarding, or you use Operate Stairs ?
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I have used all 3 options on all occasions
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We believe to have found the problem, run the FSDT Update now to get it.
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It happened to me for the first time two days ago with the L-1011 from CaptainSim. I didn't get too surprised, because I had just completed an 8h flight from KLAX to LPLA and was boarding to the second and final leg to LPPT without closing P3D or restarting Windows, so I thought it could be some occasional computer sickness. After that I didn't fly anymore. On deboarding at LPPT all was normal.
Anyway, I just updated FSDT today.
I'm having other issues with the CS L-1011 and GSX, but nothing related to this topic so I won't say it here.
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Thank you Umberto, I will install the update in a few hours and get back to you :)
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Hello Umberto, I have just run the liveupdater and tried the 787 once again. The issue still persists
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Hi Umberto,
Issue still persists on the latest version.
https://imgur.com/a/Sdw8eqd
Stirlo.
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Issue still persists on the latest version.
I can't reproduce it.
Have you noticed if the updated downloaded the passengerstair.pye file ? Please indicate the precise, exact, sequence of operation you are doing to trigger the problem.
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Hey Umberto, the 'passengerstair.pye' file has been updated on the 15th Feb UTC. My sequence to get this problem is as is:
From a clean QW787-8 profile (your version may even help fix this issue).
1 - L4 door turned to 'No door at this position'
2 - L1 door turned to 'No door at this position'
3- L2 is made the preferred exit
I then trial all 3 options of Deboarding, boarding and operate stairs. The issue is still present after this customisation.
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Ok, now I understand and no, your problem doesn't have anything to do with the update, and couldn't possibly fixed by this fix.
For several reason which might be complex to explain, but in short are related to the fact we use only 2 L: variables to drive the stairs animations, but we can have up to 3 passenger stairs, you CANNOT have the "middle" stair working alone, because it needs to have at least another stair. GSX always worked like this since it was released.
When I first explained you how to change L1 to L2 and make it the preferred Exit, confirming it works, I didn't noticed you also wanted to disable L4, and that wouldn't work, because it would result in the Middle stair working alone, and that won't work.
So, if you want to use ONLY ONE STAIR, you should configure the plane as follows:
- L1 physically placed at the L2 location, set as Preferred, with "Door with Open/close checks as FSX Door #2"
- L2, L3 and L4 set to "No Door at this position".
This will work. Or, more precisely, I already checked and it DOES work. Basically, the rule is, if you have just ONE stair working on a plane, it CANNOT be the Middle Stair.
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Hello Umberto, this fix has worked. Thank you for elaborating the program in further detail! Very helpful.
Cheers,
Boz