FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: IMAPILOT_AGAIN_1 on February 11, 2022, 11:08:35 pm
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Tried disabling pax barriers as with previous post but still getting the crash
Error Log Content below attached
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ok, that's a specific P3D4 issue we probably haven't tested enough. Try running the FSDT Live Update again now, it should work
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Unfortunately, new live updater crashed to desktop
Antivirus software is off,
Windows is up to date
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After reinstall, coautl wont start and live updater wont start
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The usual:
- Be sure you configure the antivirus to add the whole Addon Manager folder to the antivirus Exclusions
- Run the FSDT Live Update again
Note that, at the end of the update process, the updater WILL quit to Desktop, because there's nothing left to do, this is normal and it's not a crash.
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Turned antivirus OFF as well as configuring folder to be fully excluded - still no improvement
There are so many iterations of faults - I literally dont know where to begin
This update really has completely messed up my GSX installation
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Turned antivirus OFF as well as configuring folder to be fully excluded - still no improvement
Nowhere I said to turn if off, it's useless, because an antivirus is never really turned off, because its low-level service is still active. And we already heard horror stories from user who confirmed that, even if the added the folder to the Exclusion, the antivirus ignored the exclusion, and continue to use its flawed heuristic to block the program.
Which antivirus you use ?
There are so many iterations of faults - I literally dont know where to begin
Then begin, by all means. You just can expect we'd would be able to help you understand what's wrong with your system, without a proper description of the problem.
Other things you should try are:
- Be sure you Windows is fully updated
- Try again after checking Windows update and a Windows reboot.
Are you using our new installer which has been posted before, or you just got the new updater ?
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Same here- when I tick "disable passenger busses" couatl scripting machine crashes when I click "request boarding" afterwards. For the time being I use backup virtuali-files for the airport (I've tested it with LOWI, but couatl crashed also at other airports). Pls provide workaround or fix it.
Thanks
Matthias
Win7/FSX SP2/ Aerosoft scenery addons- all worked ok since I've updated GSX today
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Win7/FSX SP2/ Aerosoft scenery addons- all worked ok since I've updated GSX today
That answers it.
We stopped supporting Windows 7 2 years ago, when Microsoft announced the complete end of support for Windows 7, in January 2020.
Since then, we always said that, due to this, we won't be able to guarantee compatibility with Windows 7 anymore because, every Windows update would in turn update system libraries and tools we need to support the CURRENT OS so, even if it worked for you until now, at a certain point we would release an update that won't run in Windows 7 anymore.
We also changed the system requirements for all our software listed on our website since then so, I'm afraid there's no way now to release a version that would work with Windows 7 anymore, we can't even test it, since no developer in his right mind would still use an OS which has gone completely unsupported for 2 years.
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Hi,
I reinstall GSX Today, however, Im unable to register as I have a black message telling me that couatl64_P3D.exe is not running.
After that, I manually run the couatl64_P3D.exe, enter the serial, click OK and nothing happens, still in trial mode.
I already excluded that exe and addon manager folder into exclusion section of Windows Defender
Cannot run fsdt live update as well, in the events observer there is :
Application : Couatl_Updater2.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.IO.FileNotFoundException
à Couatl_Updater2.Product.CheckLicense(Couatl_Updater2.FrmMain)
à Couatl_Updater2.Program.Main(System.String[])
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Log attached. Crashed after setting up walking path. Tried deboarding and crashed. Restarted sim, tried again and still crashed.
couatl v4.0 (build 4612)
panic log started on Sun Feb 13 13:50:14 2022
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set
{'Airport': 'TBPB', 'Requested assistance services at': 'Parking 11', 'User Pos': (13.07888479613832, -59.48755740904926, 55.9916 m, 4.48157 m, 346.00000091026413, 0.0030766925774514675, -0.0, -0.0, 4.572, 1.0)}
Traceback (most recent call last):
File "<string>", line 22, in OnIdle
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set
{'Airport': 'TBPB', 'Requested assistance services at': 'Parking 11', 'User Pos': (13.07888479613832, -59.48755740904926, 55.9916 m, 4.48157 m, 346.00000091026413, 0.0030766925774514675, -0.0, -0.0, 4.572, 1.0)}
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You make it a little easy on yourself, don't you? I'm pretty sure that lots of your customers use Win7 still. Its ok for the purpose. So I'm still convinced that your chief programmer will find the bug. Or you'll find a workaround, something like providing a step-back-solution. And I swear not to update from now on...
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You make it a little easy on yourself, don't you? I'm pretty sure that lots of your customers use Win7 still. Its ok for the purpose. So I'm still convinced that your chief programmer will find the bug. Or you'll find a workaround, something like providing a step-back-solution. And I swear not to update from now on...
You are mixing up to completely different things. This crash problem when stairs start to move is completely unrelated to Windows 7. And yes, I'm quite sure we'll found have proper fix soon enough, it's just that everything is slower during weekends.
But again, it's completely unrelated to the fact we stopped supporting Windows 7 2 years ago, when it went completely out of support from Microsoft, and this won't change, regardless how many Windows 7 users are left, it's not really something we can control.
As explained so many times when Windows 7 support is discussed, once it went out of even extended support from Microsoft ( which happened on Jan. 2020 ), it means that ANY update that Microsoft releases, which will affect the libraries and compilers we use to keep the software working on currently SUPPORTED OS, which we obviously MUST do, might break backward compatibility with Windows 7 at any time.
It's nothing we have any control over or we do intentionally.
It's nothing we can test, nobody ever used Windows 7 here in years.
It's nothing we have any means to fix.
So, if it worked for you in Windows 7 until today, then good for you, but it can stop working at any time, and we can't simply do anything about it.
And again, it's TOTALLY unrelated to this crashing problem, which doesn't have anything to do with the OS used, you might still be able to use Windows 7 after the fix, but that's not guaranteed. What's more likely to stop working, it's the new updater, which is a .NET application, so it's more dependant on OS updates than the rest of the software so, it might be possible that, even after we'll fix the crash with stairs, you might not be able to download the update, because the new updater might not work on Windows 7 anymore. But again, it's nothing we have any control over, it's nothing we do intentionally, it's nothing we can test, and if it happens, we can't fix it.
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I see my post got moved into here. I'm on W10 with latest updates. Just don't want my error message getting lost with this other user and W7.
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I see my post got moved into here. I'm on W10 with latest updates. Just don't want my error message getting lost with this other user and W7.
Sure, I merged all posts related to the same issue so, if you check other replies, you'll see we are aware of it, even if I'm not able to replicate it with the current version, but I know the fix made is not fixing the real underlying issue ( which I CAN replicate if I rollback the fix ), and to look at this, I need to discuss it with the main GSX programmer first, which will have to wait until we'll go back to normal business hours.
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Good afternoon,
Having just seen the notice for an update to GSX Level 2, I was eager to try it out. I am running GSX Level 2 on P3Dv4.5. I was having, what I thought, were multiple issues updating the version I have on my system. Using Live Update, the updater would appear to stall after step 8 and then shut down without having to push exit. I excluded my addon folder from windows security and then ran Live Update again. This time when it stopped, I had to press exit before Live Update would close. It did show that PHTO, PHOG, and PHKO were updated. It didn't show that either GSX, KORD, or the Hawaiian Islands Volume 1 were updated.
When I check add/remove programs, it shows that on my system GSX 2.9.4 is version I have. What is the current version of GSX Level 2?
When I load up a scenario in P3D, GSX crashes shortly after pushing CTRL+F12. When I select de-boarding, I can chose the carrier, then the GSX vehicles flash, and then completely disappear. When I push CTRL+F12 nothing happens. When I pick Add On from the P3D menu bar, GSX isn't listed as an option. If I shut the sim down and restart, the GSX options return, but will crash again if I use it.
I looked in Event Viewer to see if anything was showing there. This is what I found:
Couatl64_P3D.exe
4.0.0.4612
61a4fcaf
ucrtbase.dll
10.0.19041.789
2bd748bf
c0000409
000000000007286e
1710
01d8212b42609c7d
C:\Program Files (x86)\Addon Manager\couatl64\Couatl64_P3D.exe
C:\WINDOWS\System32\ucrtbase.dll
d27735a4-a03f-4a3f-88e6-827e62d4e521
Thank you for your help.
Cheers,
colin
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When I load up a scenario in P3D, GSX crashes shortly after pushing CTRL+F12. When I select de-boarding, I can chose the carrier, then the GSX vehicles flash, and then completely disappear. When I push CTRL+F12 nothing happens. When I pick Add On from the P3D menu bar, GSX isn't listed as an option. If I shut the sim down and restart, the GSX options return, but will crash again if I use it.
I merged your post into the appropriate thread, you should always check the forum to see if there are any thread about your issue before opening a new one. We posted a temporary fix that should solve the crash when boarding stairs move, which should get you going until we'll find a proper fix so, just the FSDT Live Update again to get it.
Using Live Update, the updater would appear to stall after step 8 and then shut down without having to push exit.
This also has its own thread already opened and, if you checked the last post:
http://www.fsdreamteam.com/forum/index.php/topic,25885.msg170407.html#msg170407
It explains both why it's completely normal ( and not any different than the previous version, just with less steps ) that not all steps will be performed unless you have ALL FSDT products installed, and also explains the wait to click the Exit button has now being reinstated, since it seemed to have confused too many people, assuming it was a bug, when it was just an automatic quit at the end of the process.
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Hello Umberto,
Thanks for the quick reply and sorry for unnecessarily adding a new thread!
As you said, the new update has been installed. I do get the option to disable the passenger bus when I customize the parking spot. So I'm good there. However, GSX is still crashing when I select de-boarding. The sim is still up and running, but I can no longer use GSX. I've restarted the sim a couple times. Running Live Update in between each. Each time I restart I get the same result. Earlier in this thread you mention that this may be an issue specific to P3D.
Windows is up to date and I have my Add On folder excluded from Anti Virus.
Thanks,
colin
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However, GSX is still crashing when I select de-boarding.
Have you updated after I replied with "we posted a temporary fix that should solve the crash when boarding stairs move", suggesting to run the Live Update again. Try it.
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Seit dem neuesten Update kommt nach dem Starten von GSX verschwindet GSX vom flughafen mit folgender Fehlermeldung:
couatl v4.0 (build 4612)
panic log started on Mon Feb 14 04:36:23 2022
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set
{'Airport': 'KFSD', 'Requested assistance services at': 'Parking 11', 'User Pos': (43.588204657127086, -96.73408939505964, 439.967 m, 4.10284 m, 119.43196050492443, 0.01249324157834053, 0.011170106939971447, -0.0002917548941347561, 4.17271187210083, 1.0)}
Traceback (most recent call last):
File "<string>", line 22, in OnIdle
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set
Hatte GSX deinstalliert und neu von FSDT geladen ubd installiert.
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Seit dem neuesten Update kommt nach dem Starten von GSX verschwindet GSX vom flughafen mit folgender Fehlermeldung:
First, this forum is English only, so as a courtesy to all other users, we request all posts to be in English.
I merged your post into the appropriate thread, you should always check the forum to see if there are any thread about your issue before opening a new one. We posted a temporary fix that should solve the crash when boarding stairs move, which should get you going until we'll find a proper fix so, just the FSDT Live Update again to get it.
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I've just updated... and still have couatl crash.
I've noticed it is happening where I'm parked at airport with no jetways, as soon as I request boarding 1 min as pax suppose to appear it crashes... GSX manu disappears...
Hoping for solution.
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I've noticed it is happening where I'm parked at airport with no jetways, as soon as I request boarding 1 min as pax suppose to appear it crashes... GSX manu disappears...
Tried it just now, and I can't reproduce it. Please check the following file:
\Addon Manager\couatl\GSX\assistanceServices\passengerStairs.pye
Use this free tool to check its MD5 checksum:
https://www.winmd5.com/
And report it back, I need to be sure you have the latest file.
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Checksum is:
84fd787066ea5e61f486dd2a3595a84e
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Checksum is: 84fd787066ea5e61f486dd2a3595a84e
That's the correct file, which doesn't crash here, following the procedure you described, that is calling Boarding on a gate with no jetways and waiting for passengers to show up.
Have you done something else before selecting boarding ? Which airplane you use ? How many stairs it has ?
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The airport is Luton EGGW parking position 42L (also tested EGSS) all uk2000 airports.
Requested normal boarding it added front and rear staris.
Plane is PMDG Ngxu.
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Since the latest update, after starting GSX, GSX disappears from the airport with the following error message:
couatl v4.0 (build 4612)
panic log started on Mon Feb 14 04:36:23 2022
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set
{'Airport': 'KFSD', 'Requested assistance services at': 'Parking 11', 'User Pos': (43.588204657127086, -96.73408939505964, 439.967 m, 4.10284 m, 119.43196050492443, 0.01249324157834053, 0.011170106939971447, -0.0002917548941347561, 4.17271187210083, 1.0)}
Traceback (most recent call last):
File "<string>", line 22, in OnIdle
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set
Had uninstalled GSX and reloaded and installed from FSDT
Win 11
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Since the latest update, after starting GSX, GSX disappears from the airport with the following error message:
If you read the previous replies, we already posted a temporary fix that should solve the crash when boarding stairs move reported in your error log, which should get you going until we'll find a proper fix so, just the FSDT Live Update again to get it.
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The airport is Luton EGGW parking position 42L (also tested EGSS) all uk2000 airports. Requested normal boarding it added front and rear staris.Plane is PMDG Ngxu.
I'm sorry but I don't have the scenery, I tried with the default EGGW on a location that uses stairs, with the PMDG NGxu, no issues I could see, see the video:
https://youtu.be/3GtjzBBHBpw (https://youtu.be/3GtjzBBHBpw)
Have you customized that parking ? If yes, how ?
Do you have error logging enabled ? If no, enable it, restart GSX, try again and, if it crashes, send your error log located at:
%APPDATA%\Virtuali\Couatl.LOG
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Once home will try to send the log file...
Thxl
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Hi Umberto, here is the info from my panic log, let me know if this is what you are looking for. I enabled the other log as well but didn't know what info you needed out of there. There was a ton of data in it.
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\walker.py", line 419, in _createPassengers
File ".\common\walker.py", line 523, in passengerDestroyed
File ".\GSX\assistanceServices\__init__.py", line 76, in passengerDestroyed_Boarding
File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 74, in unload
File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 69, in load
File ".\python27\decimal.py", line 1224, in __sub__
File ".\python27\decimal.py", line 1144, in __add__
File ".\python27\decimal.py", line 3872, in _raise_error
decimal.InvalidOperation: -INF + INF
{'Airport': 'YBBN', 'Requested assistance services at': 'Gate 5', 'User Pos': (-27.38289182614773, 153.12087222737932, 6.33922 m, 2.37722 m, 12.938387713568005, 0.025449601473652664, 0.028797931969165802, -1.5782582116310076e-10, 2.5908, 1.0)}
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Hi, just tested the alternative installer (Universal installer) and it works. Crew and passengers enter the plane walking from the building to the stairs. This is a preliminary result so my gratitude is also preliminary. Will do more tests. If you don't hear more from my side- everything is ok. Thank you so far...
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Same issue the universal installer did the trick.
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Good morning Umberto,
This is my error log file at EGGW (or any other airport not using jetways)
couatl v4.0 (build 4642)
panic log started on Tue Feb 15 09:36:39 2022
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\walker.py", line 419, in _createPassengers
File ".\common\walker.py", line 524, in passengerDestroyed
File ".\GSX\assistanceServices\__init__.py", line 76, in passengerDestroyed_Boarding
File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 74, in unload
File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 69, in load
File ".\python27\decimal.py", line 1224, in __sub__
File ".\python27\decimal.py", line 1144, in __add__
File ".\python27\decimal.py", line 3872, in _raise_error
decimal.InvalidOperation: -INF + INF
{'Airport': 'EGGW', 'Requested assistance services at': 'Gate L 42', 'User Pos': (51.88184611653827, -0.3731078113230893, 162.794 m, 2.44829 m, 161.3374651054274, 0.014882666990160942, 0.011344640515744686, -3.422916737995698e-05, 2.5511759651184085, 1.0)}
I tried all of the above , Universal installer, and updating again this morning... still crashes.
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Your error is completely new and doesn't have anything to do with anything seen previously.
How many passengers you had ?
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I really have no explenation but everything seems to work perfectly now :P
I did put a new INI for EGGW found in facebook including WALKIN..... but also tested EGSS with my own INI and all worked....
For me look like problem solved.
Thank you :)