FSDreamTeam forum

General Category => FSDT Promotions => Topic started by: CajunRon on November 07, 2021, 03:32:30 pm

Title: MSFS Upgrades
Post by: CajunRon on November 07, 2021, 03:32:30 pm
I have purchased 15 different products for P3D. How can I find if there are any MSFS upgrade promotions for any of these products and how to purchase.  Thank you
Title: Re: MSFS Upgrades
Post by: virtuali on November 08, 2021, 11:03:57 am
Whenever we had upgrade prices for users of the P3D version, which only happened with CYVR, KSDF and KORD, with LFSB being a free update, we sent an email to all purchasers with instructions to activate the discount.
Title: Re: MSFS Upgrades
Post by: CaptKornDog on November 27, 2021, 06:53:03 am
Is there a way to combine this upgrade with Black Friday sale?
Title: Re: MSFS Upgrades
Post by: virtuali on November 27, 2021, 09:44:54 am
No, two discounts can't be combined. The difference is the Black Friday offer ends in a few days, but the upgrade offer doesn't.
Title: Re: MSFS Upgrades
Post by: RAY VLASEK on August 19, 2022, 11:52:59 pm
Any upgrade discount P3D GSX to MSFS GSX?
Title: Re: MSFS Upgrades
Post by: longb99 on August 22, 2022, 09:31:33 pm
Whenever we had upgrade prices for users of the P3D version, which only happened with CYVR, KSDF and KORD, with LFSB being a free update, we sent an email to all purchasers with instructions to activate the discount.

I haven't received any email and I own almost all addons for P3D.
Title: Re: MSFS Upgrades
Post by: virtuali on August 22, 2022, 09:54:13 pm
I haven't received any email and I own almost all addons for P3D.

You can be sure the email has been sent, when the relevant product was release. Of course, it has been sent to email address you used for the original purchase. If that changed in the meantime, you need to contact support providing the old and the new email, so we can merge all your orders under one address, and send the offers again.

Or, if you are sure you haven't changed your email, it's possible our emails might have been filtered as Spam, happens to many users.

If you are sure they are not in the Spam folder, contact support and we'll send the offers again.
Title: Re: MSFS Upgrades
Post by: Nevarc on August 29, 2022, 01:29:31 am
No email for me?
Title: Re: MSFS Upgrades
Post by: virtuali on September 13, 2022, 11:46:00 pm
No email for me?

We haven't received any emails from the address you used on the forum. If you have products that qualify for an upgrade, the emails has been sent to the email you originally used to purchase those products, when they came out.

If you changed email in the meantime, you must contact support indicating both your old and your new email for upgrade offers to be sent to.
Title: Re: MSFS Upgrades
Post by: 01pewterz28 on March 22, 2023, 11:38:15 am
No email for me?

We haven't received any emails from the address you used on the forum. If you have products that qualify for an upgrade, the emails has been sent to the email you originally used to purchase those products, when they came out.

If you changed email in the meantime, you must contact support indicating both your old and your new email for upgrade offers to be sent to.

Good morning I sent a new emails about this as well I have not gotten a response about eh KORD MSFS discount code.
Title: Re: MSFS Upgrades
Post by: virtuali on March 22, 2023, 11:41:03 am
Good morning I sent a new emails about this as well I have not gotten a response about eh KORD MSFS discount code.

As already posted earlier in this thread, Upgrade prices are not cumulative with sales and, since we are having a sale now on all products, you would end up paying basically the same you would have had with the upgrade price, at least until the sale ends.
Title: Re: MSFS Upgrades
Post by: Giobbe on April 10, 2023, 01:56:47 pm
Good morning Umberto,
I am sure I did not receive any email for upgrade to MSFS gsx pro (I was a p3d gsx user).
Is it possible to have the email sent again ?
Thank you

Fabio
Title: Re: MSFS Upgrades
Post by: virtuali on April 11, 2023, 10:26:56 pm
I am sure I did not receive any email for upgrade to MSFS gsx pro (I was a p3d gsx user).

That's because GSX Pro is not a product that qualifies for an upgrade price.
Title: Re: MSFS Upgrades
Post by: wiss on June 27, 2023, 03:14:47 pm
Hello Umberto

As you say, I am sure that I got the emails with the upgrade offers. However, there is a high chance they got lost in my spam folder. Is there a chance to get those offers again?

Thanks
Title: Re: MSFS Upgrades
Post by: virtuali on July 04, 2023, 09:07:47 pm
Please contact support and clarify:

- which product for P3D you own

- which product for MSFS you want to buy
Title: Re: MSFS Upgrades
Post by: wiss on August 07, 2023, 06:10:35 pm
Please contact support and clarify:

- which product for P3D you own

- which product for MSFS you want to buy

Hello Umberto, I already sent an email more than once to support but I didn't get any answer yet. Is there any other way to get those upgrades?

Thanks
Title: Re: MSFS Upgrades
Post by: walterg74 on August 05, 2024, 12:17:04 am

Curious about this too. I am pretty sure Umberto is assuming we all got emails thinking we purchased straight from the site.

In my case at least some had been purchased at a store.  Do we not qualify for upgrade discounts?
Title: Re: MSFS Upgrades
Post by: virtuali on August 05, 2024, 08:59:48 pm
In my case at least some had been purchased at a store.  Do we not qualify for upgrade discounts?

If you bought on Simmarket, if you have a product that qualify for the upgrade, it will show up automatically when buy the new one.
Title: Re: MSFS Upgrades
Post by: rhadamantys on October 26, 2024, 09:21:38 pm
Hello, when I try to open my received discount links I got a message like that : "This product don't exist ! At least one of the requested product not exist."

I have the same issue for my whole discount links.

Please help me

Regards
Title: Re: MSFS Upgrades
Post by: virtuali on October 28, 2024, 02:36:30 pm
Hello, when I try to open my received discount links I got a message like that : "This product don't exist ! At least one of the requested product not exist."

You must contact support, because we are switched to a different ecommerce platform (from Digital River to Fastspring) so all previous discount offers are no longer active.
Title: Re: MSFS Upgrades
Post by: rhadamantys on October 28, 2024, 04:53:42 pm
Hi Umberto,

Thank you for reply. I already sent an email to support but unfortunately no reply received actually.

Best Regards
Title: Re: MSFS Upgrades
Post by: virtuali on October 29, 2024, 09:58:58 am
Thank you for reply. I already sent an email to support but unfortunately no reply received actually.

Email will be replied in due time. No need to point out here if they haven't, especially considering you sent it during a weekend.
Title: Re: MSFS Upgrades
Post by: rhadamantys on October 29, 2024, 06:09:10 pm
Ok I will wait then.
Title: Re: MSFS Upgrades
Post by: rhadamantys on November 01, 2024, 03:30:44 pm
Hello Umberto, after one week that I sent an email to support still no reply. May be I made a mistake about the support email address? Can you confirm me if you received my mail ?

Thank you
Title: Re: MSFS Upgrades
Post by: virtuali on November 03, 2024, 10:25:15 am
Your issue will be dealt with as soon as possible.
Title: Re: MSFS Upgrades
Post by: rhadamantys on November 07, 2024, 05:18:45 pm
Hello Umberto, any news regarding my issues?
Title: Re: MSFS Upgrades
Post by: rhadamantys on November 19, 2024, 01:59:59 am
Hello, please could you let me know when the support will send me the links to buy your products?

Best regards
Title: Re: MSFS Upgrades
Post by: Balogh Ádám on March 13, 2025, 05:06:56 pm
Hello,

I bought KSDF for P3D after it was released for MSFS as well. There was a link in the e-mail for the upgrade but it is not working anymore. I wrote an e-mail to the support, I hope that they will reply soon.
Title: Re: MSFS Upgrades
Post by: Balogh Ádám on July 29, 2025, 11:30:36 am
Hello,

4.5 months passed. When can I expect answer from the support?