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Products Support => GSX Support FSX/P3D => Topic started by: m501262 on March 18, 2021, 05:28:08 am

Title: The Jetways cannot be docked with the aircraft
Post by: m501262 on March 18, 2021, 05:28:08 am

hi Hello, everyone. I recently encountered a problem when I went to P3D v4.5. I was very troubled. Please help me to rescue my Jetways. When docking, my Jetways will quickly shift to other directions and cannot be docked with the aircraft. And the air-conditioning module on the Jetways is connected to the Jetways.  The APU module will separate. I don’t know how to solve it. Please help. Thank you.

Title: Re: The Jetways cannot be docked with the aircraft
Post by: virtuali on March 21, 2021, 10:46:05 pm

I'm sorry but, sometimes a user reports this but, at this time, we haven't been able to reproduce it. Just be sure you the whole Addon Manager folder to the antivirus Exclusions, since there *might* be a connection between the antivirus and this problems.

Title: Re: The Jetways cannot be docked with the aircraft
Post by: m501262 on March 22, 2021, 06:01:41 pm

The Addon Manager folder has been placed in the antivirus software "antivirus Exclusions", but the problem still exists

Title: Re: The Jetways cannot be docked with the aircraft
Post by: virtuali on March 22, 2021, 08:04:30 pm

As I've said, we have no idea why some users has this problem.

Title: Re: The Jetways cannot be docked with the aircraft
Post by: m501262 on March 23, 2021, 04:59:55 pm

So what information should I provide to you so that your company can help me solve the problem?

Title: Re: The Jetways cannot be docked with the aircraft
Post by: m501262 on March 24, 2021, 02:14:29 pm

Jetways, the airport that originally owned SODE, does not have this problem. Initially, it was not a SODE Jetways setting, but you will find that Jetways has encountered a big problem.