FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: jacques36 on December 08, 2020, 11:22:28 am

Title: Réinstallation GSX
Post by: jacques36 on December 08, 2020, 11:22:28 am
Hello, I want to reinstall GSX on my new computer. I bought it in 2013 on Simmarket. I re-download it to my account on this site and when I launch it I have the following message:
An error occured while trying to replace the existing file. Delete file failed ; code 5 Accès refusé
Can you help me, thank you in advance
Title: Re: Réinstallation GSX
Post by: virtuali on December 10, 2020, 11:00:32 am
You probably started the installed without waiting for the simulator to close. Reinstalling after a Windows restart will surely fix it.
Title: Re: Réinstallation GSX
Post by: jacques36 on December 10, 2020, 02:36:25 pm
Hello, thank you first of all for your help. I managed to install GSX which appears well in the menbus bar (Alt). But when I press ctrl + f12 I only have the three demonstration airports. How to have the rest?
Thank you in advance
Title: Re: Réinstallation GSX
Post by: jacques36 on December 13, 2020, 09:08:25 am
Bonjour,
J'ai réussi à installer GSX. Dans Add on manager ma clé n'est pas reconnue (je l'ai acheté chez simmarket)
Pouvez vous m'aider
Merci d'avance
Title: Re: Réinstallation GSX
Post by: Captain Kevin on December 13, 2020, 01:52:04 pm
Have you activated GSX. You haven't said which version of GSX you're using, so if you have GSX Level 2, you require GSX Level 1 to use it, and both must be activated.
Title: Re: Réinstallation GSX
Post by: jacques36 on December 13, 2020, 05:32:14 pm
J'ai réinstallé FSDREAMTEAM - GSX GROUND SERVICES FOR FSX/P3D   gsx_fsx_setup.exe   623.73Kb
est ce GSX level1 ?
Pouvez vous m'aider, d'avance merci
Title: Re: Réinstallation GSX
Post by: Captain Kevin on December 13, 2020, 07:58:03 pm
Desole, je ne parle pas francais. If you could post in English, I could understand you a bit better.
Title: Re: Réinstallation GSX
Post by: jacques36 on December 14, 2020, 09:06:29 am
I reinstalled FSDREAMTEAM - GSX GROUND SERVICES FOR FSX / P3D gsx_fsx_setup.exe 623.73Kb
is this GSX level1?
Can you help me, thank you in advance
Title: Re: Réinstallation GSX
Post by: virtuali on December 14, 2020, 09:23:55 am
As explained quite clearly on the GSX web page:

http://update.fsdreamteam.com/public_html/products_gsx.html

The one and only installer there is for GSX contains the L2 expansion. The L2 features will activate ( or not ) if you activate GSX Level 2 with its own activation key.
Title: Re: Réinstallation GSX
Post by: jacques36 on December 14, 2020, 10:03:09 am
Hello,
First of all, thank you for your help.
If I understand correctly I need a second key for level 2 which is not the one when I bought GSX in 2013.
Should you buy this level or how to get it.
When I bought GSX I only needed the one key that came with the purchase and GSX worked fine.
thanks a lot for your help
Title: Re: Réinstallation GSX
Post by: virtuali on December 14, 2020, 10:07:44 am
If I understand correctly I need a second key for level 2 which is not the one when I bought GSX in 2013

Of course. L2 is called "Expansion" for a reason, it came out in 2018, and it's a separate OPTIONAL purchase.

Quote
When I bought GSX I only needed the one key that came with the purchase and GSX worked fine.

You GSX key STILL works fine, but it will activate only the base GSX feature you bought back then.

Quote
Should you buy this level

It of course depends on you. Are you interested in replacement jetways world wide, animated passengers and a fuel hydrant service ? If yes, you need GSX L2.

Quote
or how to get it.

Our web store, there's a GSX L2 product on sale, which will get you a GSX L2 activation key if bought.
Title: Re: Réinstallation GSX
Post by: jacques36 on December 14, 2020, 05:08:29 pm
Ok, but how come the basic GSX function doesn't work? No matter how hard I do ctrl + f12 or ctrl + shift + f12, I have nothing on the screen with the basic commands.
Title: Re: Réinstallation GSX
Post by: Captain Kevin on December 14, 2020, 06:14:15 pm
Ok, but how come the basic GSX function doesn't work? No matter how hard I do ctrl + f12 or ctrl + shift + f12, I have nothing on the screen with the basic commands.
Is GSX activated. Having it installed is not the same as having it activated, and you never did answer this question when I asked the first time.
Title: Re: Réinstallation GSX
Post by: virtuali on December 15, 2020, 12:28:07 pm
Ok, but how come the basic GSX function doesn't work? No matter how hard I do ctrl + f12 or ctrl + shift + f12, I have nothing on the screen with the basic commands.

You haven't said if you managed to complete the installation without the error you had on your first report, which should have been solved as I've said, by running the installer again after a Windows restart.
Title: Re: Réinstallation GSX
Post by: jacques36 on December 15, 2020, 04:33:42 pm
Hello,
Yes GSX is activated and I restarted Windows several times.
Before I changed my computer GSX was working normally.
Now I only have the three demonstration airports.
I do not know what to do.....
Thank you for your help

https://nsa40.casimages.com/img/2020/12/15/201215043513917951.png (https://nsa40.casimages.com/img/2020/12/15/201215043513917951.png)
Title: Re: Réinstallation GSX
Post by: virtuali on December 16, 2020, 07:31:13 am
Yes GSX is activated and I restarted Windows several times.

Your screenshot shows GSX is working perfectly fine, but it's NOT activated.

Please don't confuse GSX with GSX L2. They are separate activations, each one with their separate keys, and activating one won't automatically activate the other, if you have both, you must separately activate both, each one with its own activation key.
Title: Re: Réinstallation GSX
Post by: jacques36 on December 16, 2020, 09:11:20 am
Hello,
How do I activate GSX? I put a screenshot but if I do ctrl + shift = f12 or ctrl f12 I still only have the three demo airports?
Regarding GSX L2 I think I should buy it?
thank you again for your help
(http://[URL=https://www.casimages.com/i/201216091646586901.png.html][IMG]https://nsa40.casimages.com/img/2020/12/16/201216091646586901.png)[/URL][/img]
Title: Re: Réinstallation GSX
Post by: jacques36 on December 16, 2020, 09:58:17 am
 :)I finally managed to activate GSX, I actually had a key issue that is resolved. GSX works well
To have GSX L2 I think I have to buy it, can you confirm that?
Thanks again for your help
cordially
Title: Re: Réinstallation GSX
Post by: Captain Kevin on December 16, 2020, 01:40:22 pm
Yes, you need to buy GSX Level 2 separately if you don't already have it since it uses a separate activation key.