FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: Flightmaster2015 on August 25, 2020, 08:31:37 pm

Title: P3D V.4.5 Couatl-msvcp140 problem
Post by: Flightmaster2015 on August 25, 2020, 08:31:37 pm

Hi all
I have a problem with Couatl when starting P3D (so it can't start both GSX and all other FSDT products installed)
I have already tried to reinstall all the VC++ libraries with no luck..what can I do?
(https://postimg.cc/gallery/mD011fs)

Title: Re: P3D V.4.5 Couatl-msvcp140 problem
Post by: Flightmaster2015 on August 25, 2020, 08:32:20 pm

Here's some images :
(https://i.postimg.cc/9RdRFMFH/2020-aug-25-001.jpg) (https://postimg.cc/9RdRFMFH)

(https://i.postimg.cc/n9nssJCj/2020-aug-25-002.jpg) (https://postimg.cc/n9nssJCj)

Title: Re: P3D V.4.5 Couatl-msvcp140 problem
Post by: Flightmaster2015 on August 26, 2020, 12:32:57 pm

I've also tried to reinstall GSX but with no luck..same problem

Title: Re: P3D V.4.5 Couatl-msvcp140 problem
Post by: virtuali on August 26, 2020, 01:36:44 pm

You don't say which OS you use, and your screenshot is too small to be readable, you should have posted just the error message, not the whole screen.

In any case, the msvcp140 dll is part of the VC++ 2015 redistributable runtimes, which of course our installer installs automatically so, normally, this should never happen and, in fact, nobody ever reported this error before.

So, it seems in your system the runtimes *appear* to be installed ( so the installation is skipped, even if our installer starts it ), but it's not really working. You might try downloading the installer from Microsoft:

https://www.microsoft.com/en-gb/download/details.aspx?id=48145

Install that and restart Windows. If that still doesn't work, try to UNINSTALL the VC++ 2015 runtimes from the Control Panel first, and then reinstall them AND restart Windows again.

Title: Re: P3D V.4.5 Couatl-msvcp140 problem
Post by: Flightmaster2015 on August 27, 2020, 02:53:23 am

Thanks :) It seems strange but the problem was resolved by Live Update (yesterday I tried with LU as first step but the problem was still there)

Title: Re: P3D V.4.5 Couatl-msvcp140 problem
Post by: virtuali on August 31, 2020, 10:49:12 am

Quote from: Flightmaster2015 on August 27, 2020, 02:53:23 am

It seems strange but the problem was resolved by Live Update (yesterday I tried with LU as first step but the problem was still there)

Yes, the Live Update reinstalls the required VC++ runtimes automatically but, sometimes a Windows reboot is required before they really work, because in some cases the installation of the runtimes continue on the next restart.