FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: ddressel on April 14, 2020, 08:23:43 pm

Title: Registration
Post by: ddressel on April 14, 2020, 08:23:43 pm

hi,
I bought GSX Level 2 at simMarket
Did an installation on a new machine, but Addonmanager doesn´t accept the simMarket-serial
What to do

Dieter

Title: Re: Registration
Post by: virtuali on April 14, 2020, 09:56:46 pm

Be sure you select GSX Level 2 for activation BEFORE pressing the "Register Serial" button of the Addon Manager.

Title: Re: Registration
Post by: ddressel on April 14, 2020, 11:06:07 pm

GSX2 is selected, GSX is activated, when I try to activate GSX2 a License Wizard opens and tells me my license failed to avtivate `cause the license is already activated.
Unfortunately I couldn´t de-activate the license from my old PC.
Any suggestions?
Dieter

Title: Re: Registration
Post by: virtuali on April 14, 2020, 11:28:45 pm

Quote from: ddressel on April 14, 2020, 11:06:07 pm

a License Wizard opens and tells me my license failed to avtivate `cause the license is already activated.

From our FAQ page, you can access to this Self-Help site:

https://qlm1.net/virtualisoftware/qlmcustomersite/

If you go there, you'll see there's a Deactivate feature available.

Quote

Unfortunately I couldn´t de-activate the license from my old PC.

Of course you can. The "Computer ID" there is OPTIONAL, and I believe the sites says that.

Title: Re: Registration
Post by: ddressel on April 15, 2020, 08:21:00 am

hi,
de- and reactivation were succesful, but in which product folder shall I place the LicenseFile.xml?

Dieter

Title: Re: Registration
Post by: virtuali on April 15, 2020, 01:48:32 pm

Quote from: ddressel on April 15, 2020, 08:21:00 am

de- and reactivation were succesful, but in which product folder shall I place the LicenseFile.xml?

I don't know what that file is for. The only thing you need, is your activation key. Are you trying an offline activation ?

Title: Re: Registration
Post by: ddressel on April 16, 2020, 09:10:45 am

no everything works fine
thx for the help
Dieter