FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: DuluthFly on November 10, 2019, 09:22:57 pm
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Hello my computer crashed and the site I had FSD GSX 1-2 on closed abruptly. How can I get my serials so I can reactive my purchases?
Scott
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You should have got them via email, check your spam folders.
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The FAQ page of our site:
http://www.fsdreamteam.com/faq.html
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My email address isn't working, and I've tried all my back ups.... How can I get them back????
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If your original email doesn't work anymore, you should contact support by email, indicating:
- Which email you used originally
- Which email you want your existing orders to be updated with
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I've tried 4x to email them. they product was bought under fspilotshop.com. They have since gone out of business. I am getting the run around from THE DREAM TEAM.... I just want new keys and then I will never do business with them again.
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I am getting the run around from THE DREAM TEAM.... I just want new keys and then I will never do business with them again.
I don't know what you are trying to say here. You sent an email on Nov 6th, and you have been replied to the very same day, with instructions how you could possibly get a backup (which our software HAS made) of your Serial Key or, alternatively, to provide some kind of proof of purchase from fspilotshop.
As explained in the email that it seems you never received ( check the anti-spam folder, maybe ? ), we don't have access to fspilotshop customers, since the closed the website without any warning, and if it's down for you, it's down for us as well so, obviously, we can give you a NEW license, but you must provide some kind of proof of purchase of what you bought from fspilotshop.
This was the content of the email that has been sent to you the 6th. Apparently, you haven't received it, so we'll send another copy now.
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My apologies. My computer crashed. I am JUST now returning to this board.
I lost all my emails. All my Keys. I had to REbuy P3D. I'm trying to figure out how to prove to you that I bought them. I have a CDROM disc back up of FSDT GRX ... my other disc with GRX 2 broke....
Any other ideas you can suggest with getting the keys back? I'm very open.
Scott
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None of our products ever come with CD, which is entirely useless with our products, since the installer is always freely available to download here, and it's always the current version. The only thing you need to reinstall, is your activation keys and I explained quite clearly in the email I sent you several days ago, what you do have to do in case of an fspilotshop order.
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FSPS sent a CD back up with each addon... I hope that explains the CD issue.... As for FSPS the site shut down suddenly on day and never came back up. No one has heard from the owner/s or if the products they were offering were guaranteed at all....
I'm sorry I'm upsetting you... I'm merely frustrated and found your board looking for answers on what to do.
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As I've said, In replied to you with precise instructions by email.
Are you having emails problems perhaps ? You also seems to have missed my first email of Nov. 6th, the one I sent you recently was another copy, because you came here saying we are not supporting you.
And, it would be best if you would continue this discussion by email, since the forum is not the place to discuss about lost orders, reactivations, for the obvious reason you might have to share your personal details you surely don't want to in public, that's why we always say to use email only for questions related to existing orders.
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Ah. I see what is confusing you. I am referring to FSPS and never doing business with them again. I appreciate FSDT and your products. I have a total of 3. I really like the animations, my stream audience likes them as well.
I will look recheck my emails. I will get back to you with the end results.
ScP
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I sent you a copy of proof of purchase. Why won't you hold your end up? UMBURTO
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I sent you a copy of proof of purchase. Why won't you hold your end up? UMBURTO
What is WRONG with you, really ?
I sent precise instructions how to retrieve your keys by email, and one of the 3 options you had, was:
See if you have a backup of the .REG file, which was made by our software the first time you activated the scenery. It's a file named Fsdreamteam_xxxxx.REG ( xxxxx would be the name of the product ) and it has been saved in your Home folder, the folder under C:\Users that has your account name. If you still have this file or have a backup of it, just double-click on it and accept the data to be inserted in the registry. On the next simulator startup, it will ask you to reactivate the scenery, so you can just accept it, with no need to type anything.
This was in my email of the 20th.
To this email, you replied, the following day with:
Found it. I looked in my REG files and found them, and was also able to update the SODE Sector.
This reply looks like you successfully used one of the 3 suggestions I gave you, and no other emails from you ever came after Nov 21th, suggesting you might have other problems, yet you are again here, 7 days later, saying I haven't "hold up" my end. Excuse me ?
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it's to wonder.... why this company is so disliked... PISS POOR customer service at it's worst.
I can see why so many pro streamers talk down about this company...
And I probably won't be the last.... ;D
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it's to wonder.... why this company is so disliked... PISS POOR customer service at it's worst.
Again, what's WRONG with you ?
- Do you deny you ever received such information how to solve your problem ?
- Do you deny having written you managed to find your .REG file, which solved your problem ?
Really, what's the point of writing me an email saying you were OK, stay silent for 7 days, and came back here posting this nonsense ? Has somebody HACKED your email, so it wasn't really you writing ? Was I talking with somebody else using your email ?
I'm trying to give you a way out here...
I can see why so many pro streamers talk down about this company...
For the obvious reason they don't get any "gifts" or sponsorship and, having a free Trial, so everybody can see how our products really are, their money-driven channels less relevant.
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This is pathetic.... My computer crashed 2x..once from X-Plane and again from an update from windows... YOU have absolutely no personal skills to be interacting on this board.
I've read all your insane replies to customers ACCUSING them of wanting to steal your piss poor software. They then have to RE-BUY the product and pad you selfish, greedy pocket with more money when all they did is ask for help!
You must be that 93% they call EURO TRASH.
All I asked for the SECOND TIME is for new keys to activate my products. BECAUSE I had to wipe my computer to erase an UPDATE.
You, being the trash-panda you are, is more or less looking for an OUT to sponge as much money you can from flight simmers by making a crappy piece of software.
Cheers, Bilbo.
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Ok Im going to add something since you dont seem to listen or read. He asked you to send proof of the purchase yet your bashing the company, That is where i get pissed off as ive been a loyal customer and for you to trash them seems you just like to piss on companies that dont give you the answer you wanted. IF you hate them this much why waste Umberto's time bashing him. Go somewhere else to get P3d addons which i can say wont be as good as what FSDT produces. Umberto dont let him get on your nerves
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And just because your pc crashed doesnt mean you lost emails with the serial numbers. I can easily grab mine so if you want to bash leave as others will say the same thing quit starting nonsense drama in here. I may not be staff but i dont tolerate disrespect to people who are trying to help you
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---that coming from a damn newbie...LMAO
and I sent time PROOF that had ordered them... He just wants the ole mighty euro in this grubby little pocket.
Please go back to flight school... Learn something for once....
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Haha i aint a newbie ive been here since 2013 just havent posted in here as i had no need to but seems you need to go back to school to learn a bit of respect for others
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And also i highly doubt he is just after money. TBH i would donate to FSDT to help them get rid of kids like you who are disrepectful and seems you dont care what people say you seems to always think your right, Oh and your a streamer well i know you wont get much views with the lack of respect you have.
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Umberto do you mind to delete this topic as it seems his petty issue was resolved and he just starts drama
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and I sent time PROOF that had ordered them... He just wants the ole mighty euro in this grubby little pocket.
You haven't sent ANYTHING. In the email I wrote, I gave you 3 options:
1) Try to contact Fspilotshop, to get your Serial Number
2) Look for your .REG file from your previous install
3) Send a proof of purchase, so we could create a NEW license for you on FSDT
This was my email of the 20th. To this email YOU replied with:
Found it. I looked in my REG files and found them, and was also able to update the SODE Sector.
And never came back discussing of other problems. Then, after 7 days of silence, you came back here slandering FSDT, about I don't even know what. I'll ask it again:
Do you deny ever written such words ?
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No point in asking, Its a waste of your time. In my opinion he is here to just cause issues and state false things about a great company that has not stolen from no one and tbh i would love his proof of anything but like others would say HE HAS NO PROOF. Umberto you and the company are good people and dont deserve this headache
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...fucking nerds....
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...fucking nerds....
And of course, when caught to be blatantly wrong, he doesn't have any other choice than switching to foul language. How typical.
Topic is locked, of course. You embarrassed yourself enough for now.