FSDreamTeam forum
Products Support => Chicago O'Hare V2 for P3D4 => Topic started by: Bigteeze on August 23, 2019, 06:15:23 pm
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I am getting an error message during installation saying "there was an error that occurred while trying to copy a file. THe source file is corrupted". Do I just ignore this and proceed with the installation?
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I have this issue for every file that the installer is trying to install
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I have this issue for every file that the installer is trying to install
You're right. I clicked Ignore just to see what would happen and it went on to give the same error for another file. I clicked Ignore again and same thing. WTF.
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Just checked this now, and I cannot reproduce it. The KORD installer downloads its two large pieces normally, installs with no errors, and then starts the Updater with no errors, just downloading a couple of updated files we changed yesterday night.
Try this:
- Remove this folder:
Documents\KORDV2_installer
- Download the installer from our site again, the smaller one, which will download its parts in the above folder when it starts.
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Just checked this now, and I cannot reproduce it. The KORD installer downloads its two large pieces normally, installs with no errors, and then starts the Updater with no errors, just downloading a couple of updated files we changed yesterday night.
Try this:
- Remove this folder:
Documents\KORDV2_installer
- Download the installer from our site again, the smaller one, which will download its parts in the above folder when it starts.
Will try this right now. How do I know which installer on your website is the smaller one?
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http://update.fsdreamteam.com/kordv2_p3d4_setup2-1.bin
http://update.fsdreamteam.com/kordv2_p3d4_setup2-2.bin
http://update.fsdreamteam.com/kordv2_p3d4_setup2.exe
Weird.......
I downloaded these directly from the site and still have the same issue.
Also that folder was not there to be removed
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Will try this right now. How do I know which installer on your website is the smaller one?
Since there's only one, you cannot really download anything else by mistake.
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As the other poster mentioned, I also don't have that folder to remove. And I just re-downloaded the installer from the website and I'm getting the same issues. I'm on Windows 10, P3D 4.4.
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I'd also like to add I cleared my browser cookies, and all my securities are turned off for the donwload
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Same here. Virus protection disabled. And this thing is still not working. I'd like to get an answer soon or I'm gonna want my money back.
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I already answered I cannot reproduce the problem, so it can only be something wrong on your end. In any case, just as a test, we re-uploaded the installer again now, perhaps seeing a new file, might force your browser or your ISP local caching, or the Cloudflare caching on the node closest to you to refresh the download and give you the correct one.
So, try clearing the browser cache, and download again now.
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I cleared the browser cache and re-downloaded. It finally worked. Thank you.
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I an experiencing the same problem; "source file is corrupted" during O'hare v2 installation. In the same session, 15 other FSDT airports were downloaded and installed into P3dv4 without error.
Clearing the browser cache had no effect, still the same error. I've spent hours trying to find a solution, but I'm out of ideas...Please help.
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I already answered I cannot reproduce the problem, so it can only be something wrong on your end. In any case, just as a test, we re-uploaded the installer again now, perhaps seeing a new file, might force your browser or your ISP local caching, or the Cloudflare caching on the node closest to you to refresh the download and give you the correct one.
So, try clearing the browser cache, and download again now.
I reported the same issue (http://www.fsdreamteam.com/forum/index.php/topic,21809.0.html (http://www.fsdreamteam.com/forum/index.php/topic,21809.0.html)). I cleared the browser cache, downloaded the "smaller" file (634 kb) from another browser and am still experiencing the same error.
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As I've said, I cannot reproduce the problem, so it can only be something wrong on your end. In any case, just as a test, we re-uploaded the installer again now, perhaps seeing a new file, might force your browser or your ISP local caching, or the Cloudflare caching on the node closest to you to refresh the download and give you the correct one.
So, try clearing the browser cache, and download again now.
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I cleared the browser cache and downloaded the latest file. Still the same error on install. Also downloaded the file on a second computer and transferred to the P3D computer. Same error on installation.
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I can only repeat and confirm the files online are fine, so the problem must be on your end. Try downloading using a VPN, like this one:
https://www.hotspotshield.com/
This will change your IP, and will likely result in a different Cloudflare node being used, one that has all the updated files. Most likely, your local Cloudflare node has a problem and is still not updated.
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Download with Hotspotshield produced a successful installation. Only problem is how to get rid of Hotspotshield and return everything to normal.
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Just uninstall it, although I believe it's possible to just enable/disable it, in case it might be useful again.
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I am having the same exact issue, its clearly not isolated. I bought this product at simmarket and they refuse to refund my money, telling me I need to come here for support. I have tried everything suggested here to no avail. If technical support cannot be provided here, would you please send me in the right direction to get my money back. It is unacceptable I cannot even get past the installer and have no means of a refund. Thanks in advance.
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I can only repeat and confirm the files online are fine, so the problem must be on your end. Try downloading using a VPN, like this one:
https://www.hotspotshield.com/
This will change your IP, and will likely result in a different Cloudflare node being used, one that has all the updated files. Most likely, your local Cloudflare node has a problem and is still not updated.
This cannot be the right way!!! >:( >:( >:( >:( Do your clients now need third-party software to download your installers??? >:( >:( >:( >:( HSS is asking for credit card details for a 7-day trial period???
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I am having the same exact issue, its clearly not isolated.
It's clearly isolated, since just a handful of users ( less than 10 for sure ) have reported it, out of many thousands of downloads.
I bought this product at simmarket and they refuse to refund my money, telling me I need to come here for support. I have tried everything suggested here to no avail. If technical support cannot be provided here, would you please send me in the right direction to get my money back. It is unacceptable I cannot even get past the installer and have no means of a refund. Thanks in advance.
Everywhere on our site ( and on Simmarket too ), it's CLEARLY explained our products are sold in TRIAL version and the Trial version is the only installer we have, and I believe this is the the description on Simmarket too.
With a Trial, you are normally supposed to download first and THEN purchase, after you checked the scenery so, a download problem cannot be an excuse for a refund, and you are wrong saying you have "no support", because you have been given all the solutions that have proven to be working, which are, in this order:
- Clearing cookies from fsdreamteam.com
- Clear the browser cache
- I suggested a VPN, because it's another alternative, but it's far from being the only one.
You don't like a VPN ? Here's another alternative: do you have a smartphone that can act as a wi-fi hotspot ? If yes, try to use that, and see if the installer downloads correctly.
If that option is not possible, then please contact support in private, and I'll find a way to send you the installer.
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HSS is asking for credit card details for a 7-day trial period???
That's not mandatory, of course. It's enough to press Esc (or Cancel ) on the credit card request, and the program will go ahead in Trial mode.
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HSS is asking for credit card details for a 7-day trial period???
That's not mandatory, of course. It's enough to press Esc (or Cancel ) on the credit card request, and the program will go ahead in Trial mode.
It is, and I cannot find a button/icon to cancel the introduction of those data. Even when I press the Esc key it does not respond conveniently. I will wait for an update, which is a pity - I bought the product two days ago and, MAYBE, I will be able to use it after an update. Truly disappointed... :( :( :( :( :(
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I found another solution:
I downloaded the installer on my laptop, put it on a USB drive and ran it on my PC where I have P3D installed. It worked that way!!! :-\ :-\ :-\ I hope this helps clients with the same issues.
Regards,
Marco
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I have tried every “solution” you have provided on here. I have been your customer like many others on here for a long time and have never had this issue. Just because you can’t reproduce it and because only maybe 10 of us have cared to report this, does not make it less important or less isolated. I have never felt the need to download a demo on your products first since I have never had a single issue. This is a huge red flag and I am glad it happened. I will patiently until this issue is resolved, care to share any other solution I could try? . Thanks for your time.
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I have tried every “solution” you have provided on here.
No, you haven't. Since I haven't received any emails from you, it seems you haven't considered the last one I posted in the my reply to your own post:
If that option is not possible, then please contact support in private, and I'll find a way to send you the installer.
Awaiting for you email.
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Add me to the list of those having the "source file is corrupted" problem.
After reading through this post I've tried all the suggestions presented.
1. I've cleared my browser cache & cookies. No luck.
2. I did the same using 2 other browsers (IE & Edge). Same results
3. I downloaded the install file on 2 other PCs. No good.
I'm not disputing your statement that the problem is at our end. But what is/are those problem(s)?
Some thoughts/ideas:
1. How are you attempting to reproduce the problem? Are you installing from the original developer files locally?
Have you tested from a remote location, downloading the installer and having it download the .bin files which is our only option to this point?
2. I don't know about the others with the same problem, but I have very fast service (350mb/s).
Perhaps the installer is corrupting the .bin files during the download. Maybe it can't handle/buffer the data as it downloads.
3. Can you provide an MD5 or other checksum so we can verify the integrity of the .bin files?
4. Can you give us a way to directly download the .bin files instead of the installer doing the download?
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1. How are you attempting to reproduce the problem?
Obviously yes. Each and every time anybody reports anything, the FIRST thing we do, is trying to reproduce the problem and THEN replying
Are you installing from the original developer files locally?
Obviously not, it would be silly for me to do that, that doesn't mean like "trying to reproduce the problem". I downloaded and installed the installer from our web page, like any user would do!
Have you tested from a remote location, downloading the installer and having it download the .bin files which is our only option to this point?
Obviously yes. I tested with and without a VPN, to simulate downloading form a different location. And here I see where a problem might be. Without a VPN, the download works fine. With a VPN using an IP in Europe, the download works fine. I tried a VPN in the US, and one of the 2 files downloads correctly, but it's NOT the current version!
This confirm my theory, some nodes in the Cloudflare network are slower to sync with the actual file uploaded but, I'm sure they eventually will be. We reported this issue to Cloudflare, they investigated and couldn't reproduce the problem, but after a day or two, it fixed itself and all the nodes finally got the latest files.
Your message is from a few hours ago, could you please try downloading again now ?
2. I don't know about the others with the same problem, but I have very fast service (350mb/s).
Speed doesn't have anything to do with this.
Perhaps the installer is corrupting the .bin files during the download. Maybe it can't handle/buffer the data as it downloads.
The installer works and doesn't corrupt anything. The issue is happening entirely outside our control, in the network.
3. Can you provide an MD5 or other checksum so we can verify the integrity of the .bin files?
It's no use. The installer does that for you, that's why it says "installer corrupted", precisely because it failed the hash.
4. Can you give us a way to directly download the .bin files instead of the installer doing the download?
I already posted TWICE about this. Affected users should contact support by email, and they will be sent the correct files in a different way.
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Hello All,
I have tried every way as well and am getting the same issue. I have also emailed you guys to see if I can get the alternate way but no response as of yet.
Best Regards,
Devin
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I will try the download tonight when I get home from work. I'm in California and am currently at work. (1250 PDT).
Update - Good to go.
So...the problem was not at either end...It was in the middle! ;D
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I have tried every way as well and am getting the same issue. I have also emailed you guys to see if I can get the alternate way but no response as of yet.
That's because you sent an email past midnight ( our time ) on Friday. You have been replied to now, of course.