FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: bigtaff on July 29, 2019, 04:58:02 pm

Title: Jetways not working correctly when operating jetways with GSX menu
Post by: bigtaff on July 29, 2019, 04:58:02 pm

Hi

when I load up at my airport, everything is fine as can be seen from the picture below;

https://i.imgur.com/2npb5sI.png (https://i.imgur.com/2npb5sI.png)

as soon as I click on "operate Jetways" in the menu, this happens and then after a few seconds I get the message SODE unavailable;

https://i.imgur.com/78eQpZF.png (https://i.imgur.com/78eQpZF.png)

I tried resetting Couatl and it just repeats.

Can anyone help please?

regards Bigtaff

Title: Re: Jetways not working correctly when operating jetways with GSX menu
Post by: Captain Kevin on July 29, 2019, 10:59:48 pm

Is this happening at every airport or just a particular airport.

Title: Re: Jetways not working correctly when operating jetways with GSX menu
Post by: bigtaff on July 30, 2019, 01:14:57 pm

Hi

this is at the default LFPG Paris

https://i.imgur.com/ke9UjEm.png (https://i.imgur.com/ke9UjEm.png)

and this is at the default Hong Kong

https://i.imgur.com/NrZxJ5i.png (https://i.imgur.com/NrZxJ5i.png)

regards, Bigtaff

Title: Re: Jetways not working correctly when operating jetways with GSX menu
Post by: Captain Kevin on July 30, 2019, 07:37:37 pm

As far as Paris, if you go to customize airport parking, click the airplane button right by the elevation, see if that solves it. Not really sure what's going on there with Hong Kong.

Title: Re: Jetways not working correctly when operating jetways with GSX menu
Post by: bigtaff on July 31, 2019, 02:54:44 pm

Cheers Captain Kevin,

how do you go about activating a log file, to see if that would show some light on the issue?

Bigtaff :D

Title: Re: Jetways not working correctly when operating jetways with GSX menu
Post by: virtuali on July 31, 2019, 05:09:31 pm

The problem at Paris is clearly caused by an elevation conflict, most likely caused by OrbX, which can be fixed by clicking the airplane button on the top right to fix the ground elevation.

The problem at Hong Kong seems different, and it's caused by SODE crashed after it was activated. The SODE error log might be helpful in this case.