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Products Support => GSX Support FSX/P3D => Topic started by: mertayd1n on September 15, 2018, 06:59:36 pm

Title: CTD Boarding Passengers Level 2 **SOLVED**
Post by: mertayd1n on September 15, 2018, 06:59:36 pm

This is really bothering me .. What should I do? help please

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Title: Re: CTD Boarding Passengers Level 2
Post by: virtuali on September 15, 2018, 08:21:26 pm

Do you have anything in the Applicaton log in the Windows Event Viewer ?

Title: Re: CTD Boarding Passengers Level 2
Post by: mertayd1n on September 15, 2018, 08:23:15 pm

Yes sir

Faulting application name: Prepar3D.exe, version: 4.3.29.25520, time stamp: 0x5b2c3263
Faulting module name: bglmanx64.dll_unloaded, version: 4.5.0.7, time stamp: 0x5b9cf7a3
Exception code: 0xc0000005
Fault offset: 0x000000000002d990
Faulting process id: 0x283c
Faulting application start time: 0x01d44d1e301e961d
Faulting application path: D:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: bglmanx64.dll
Report Id: 7226b09f-480e-43d8-8ed3-b558397e2d63
Faulting package full name:
Faulting package-relative application ID:

Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFC55F3D990

Faulting application name: Couatl.exe, version: 3.2.0.4043, time stamp: 0x5b97d878
Faulting module name: ucrtbase.dll, version: 10.0.17134.254, time stamp: 0x92f5b34a
Exception code: 0xc0000409
Fault offset: 0x000a24fb
Faulting process id: 0x1ea8
Faulting application start time: 0x01d44d1c514a205d
Faulting application path: C:\Program Files (x86)\Addon Manager\Couatl\Couatl.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 96847045-a8f1-480e-adb1-2978900afb8c
Faulting package full name:
Faulting package-relative application ID:

Title: Re: CTD Boarding Passengers Level 2
Post by: virtuali on September 15, 2018, 08:28:57 pm

Does the crash happens with a default airplane ?

Title: Re: CTD Boarding Passengers Level 2
Post by: mertayd1n on September 15, 2018, 08:36:23 pm

I do not have a default airplane. I got a crash at Aerosoft 321 and PMDG 777

Title: Re: CTD Boarding Passengers Level 2
Post by: virtuali on September 15, 2018, 08:37:46 pm

Quote from: mertayd1n on September 15, 2018, 08:36:23 pm

I do not have a default airplane.

You surely have a default plane! The L049 Constellation, for example ?

Title: Re: CTD Boarding Passengers Level 2
Post by: mertayd1n on September 15, 2018, 08:45:21 pm

sorry for the lousy english

I was just talking about the passenger plane. If GSX is working on these planes, I will test it immediately.

Title: Re: CTD Boarding Passengers Level 2
Post by: virtuali on September 15, 2018, 08:55:46 pm

Quote from: mertayd1n on September 15, 2018, 08:45:21 pm

If GSX is working on these planes, I will test it immediately.

The L049 Constellation IS a passenger plane, although a bit old...yes, GSX works with it and it's internally supported.

Title: Re: CTD Boarding Passengers Level 2
Post by: mertayd1n on September 15, 2018, 10:28:48 pm

I think we have solved this problem but now there is another problem. GSX couatl does not appear on add ons menu and CTRL + F12 does not work .. *Solved*

EDIT

I thought I solved the crash problem, unfortunately it is still going on.

I deleted Level 2, (in the Dlc folder) the problem persisted

I'm going to test GSX and Addon Manager erased now

Event Log

Faulting application name: Prepar3D.exe, version: 4.3.29.25520, time stamp: 0x5b2c3263
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ffe18120120
Faulting process id: 0x1398
Faulting application start time: 0x01d44d386cd0bc4b
Faulting application path: D:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: unknown
Report Id: 4074bc01-20d1-4e29-9d1b-6baa18a734f4
Faulting package full name:
Faulting package-relative application ID:

Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFE9814A388
Stack:

EDIT 2

I deleted and tested addon manager with GSX, no CRASH

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Title: Re: CTD Boarding Passengers Level 2
Post by: virtuali on September 16, 2018, 03:58:47 am

Try to run Live Update again now. We found a problem with the Cloudflare servers not updating correctly, which affected only some zones.

Title: Re: CTD Boarding Passengers Level 2
Post by: mertayd1n on September 16, 2018, 11:44:31 am

I made two flights, the problem seems to be gone!