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Products Support => GSX Support FSX/P3D => Topic started by: Speedbird ATC on September 08, 2018, 09:56:04 pm

Title: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 08, 2018, 09:56:04 pm
(https://imgur.com/a/GXje9tL)
Pressing the num 5 key while customizing seems to leave no issues. Any idea what is causing this? Could it have something to do with the stop position?
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 08, 2018, 10:02:51 pm
As explained on the manual, page 43:

Quote
By pressing this key, GSX will use SODE to test the Jetway against all the passenger doors in the currently loaded airplane, and it will indicate if any of them will work, taking into account the airplane position the jetway type/position/heading.

And as already discussed on the forum here:
http://www.fsdreamteam.com/forum/index.php/topic,18412.msg128058.html#msg128058

here:
http://www.fsdreamteam.com/forum/index.php/topic,18481.msg128336.html#msg128336

here:
http://www.fsdreamteam.com/forum/index.php/topic,18401.msg128067.html#msg128067

and here:
http://www.fsdreamteam.com/forum/index.php/topic,18487.msg128393.html#msg128393

These are the thing that affects whether a jetway will resolve or not:

- Rotate and move the jetway. In general, it's best to rotate them more in the outward position, so they must rotate a bit in counter-clockwise direction to reach the final position.

- Choose a different jetway model. Those with 3 tunnels are more flexible.

- Tweak the airplane Stop position.
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 08, 2018, 10:13:26 pm
Pressing the key confirms that the jetway in its current position, with that model, will work. Would you like me to provide a log?
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 08, 2018, 10:15:07 pm
Also: Didn't you literally just tell me that it is possible to adjust every single one of the jetways at once, and that I shouldn't have to manually adjust their induvidual positions. Hmmmm....
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 08, 2018, 10:15:39 pm
Pressing the key confirms that the jetway in its current position, with that model, will work.

So it will work. What's your issue then ?
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 08, 2018, 10:18:37 pm
Umberto. Look. At. The. Screenshot. It tells me it will work, but it only works if I move the nose inside the building. I have tweeked the stop position, but to no avail
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 08, 2018, 10:24:29 pm
Also: Didn't you literally just tell me that it is possible to adjust every single one of the jetways at once, and that I shouldn't have to manually adjust their induvidual positions. Hmmmm....

You still don't understand. This was a reply to your screenshot, which seemed to show jetways in totally wrong positions, NOT matching the position of the original ones in the AFCAD, which lead to believe you HAD an AFCAD conflict.

I'll trying to explain it more clearly:

- If you don't do ANYTHING, you are supposed to see replacement jetways in the SAME position and the SAME heading of the ones in the scenery AFCAD. So no, you don't have to "manually adjust their individual positions" to achieve THIS. If you don't see this, then you probably had an AFCAD conflict. Assuming, of course, you didn't start moving jetways all around the airport. Let's say you are starting from scratch.

- Having the replacement jetways in the same position, doesn't auto-magically guaranteed they WILLwork! This was never possible with default jetways and, in addition to that, you cannot be sure that a jetway which has been placed by the original scenery developer which worked with THEIR model, would automatically work from the same position/heading with a GSX replacement model.

Because, as I've said, several times by now, the jetway type, its position and start rotation, in combination with the airplane stop position, will ALL affect whether a jetway will work or not, from a replaced position that belong to another jetway.

So, maybe your only issue is that you simply chose the wrong model to replace with. Why you think we included so many size variations ? Because, even in real world, jetways ARE customized to the parking position.

Don't you think that, if a "magic" jetway that could always work, regardless of the placement and the airplane stop ever existed, real world manufacturer wouldn't bother offering dozen of size variations ?
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 08, 2018, 10:26:37 pm
Umberto. Look. At. The. Screenshot.

I don't know what you are trying to say here. You opened a new thread for some reason. There's no screenshot in this thread. Are you intentionally trying to make my life harder, and slowing down support for everybody else ?

Speedbird. ATC. Post. The. Screenshot. HERE.
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 08, 2018, 10:31:05 pm
I am so sorry. I have been going through some things lately and I am in a pretty bad mood. I didn't notice that the screenshot didn't post. Please forgive my tone
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 08, 2018, 10:32:33 pm
https://i.imgur.com/JRGevXS.jpg Here is the screenshot
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 08, 2018, 10:56:18 pm
Ok, that's FSDT KLAX so, let's start from scratch again:

- First, remove your customization for KLAX, by removing any file related to it in this folder:

%APPDATA%\Virtuali\GSX

- Restart Couatl

- Be sure GSX is using the right AFCAD for KLAX, named KLAX_AP.BGL, in the fsdreamteam\KLAX_V2\Scenery folder

- Open the parking customization page and just click the Exclude radius button. You are supposed to see a replacement jetway at the SAME position/heading of the one which was already there. Is this what you see ?
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 08, 2018, 11:51:24 pm
On all except a few parking spots. Some spots only have static jetways, others have no jetway whatsoever
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 08, 2018, 11:54:58 pm
On all except a few parking spots. Some spots only have static jetways, others have no jetway whatsoever

That's how a scenery is normally made. Not sure if we had any static jetways at KLAX but, if you say so, there must be some...
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 08, 2018, 11:57:47 pm
I am supposed to manually add jetways where jetways are missing correct? Anyways, I still get the same message when I try to connect the jetway
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 09, 2018, 12:14:42 am
I have the same issue at vancouver
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 09, 2018, 12:15:29 am
And what, exactly, is this issue you are referring to ?
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 09, 2018, 12:22:11 am
https://i.redd.it/te6cjkhnb3l11.jpg
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 09, 2018, 12:27:44 am
As explained on the manual, page 43:

Quote
By pressing this key, GSX will use SODE to test the Jetway against all the passenger doors in the currently loaded airplane, and it will indicate if any of them will work, taking into account the airplane position the jetway type/position/heading.

And as already discussed on the forum here:
http://www.fsdreamteam.com/forum/index.php/topic,18412.msg128058.html#msg128058

here:
http://www.fsdreamteam.com/forum/index.php/topic,18481.msg128336.html#msg128336

here:
http://www.fsdreamteam.com/forum/index.php/topic,18401.msg128067.html#msg128067

and here:
http://www.fsdreamteam.com/forum/index.php/topic,18487.msg128393.html#msg128393

These are the thing that affects whether a jetway will resolve or not:

- Rotate and move the jetway. In general, it's best to rotate them more in the outward position, so they must rotate a bit in counter-clockwise direction to reach the final position.

- Choose a different jetway model. Those with 3 tunnels are more flexible.

- Tweak the airplane Stop position.
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 09, 2018, 12:48:28 am
I am currently using a three tunnel model. Will I have to tweak the stop position at every single gate?
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 09, 2018, 01:04:21 am
I am currently using a three tunnel model. Will I have to tweak the stop position at every single gate?

Only if the model you chose requires to do that (there are MANY models with 3 tunnels). That's why we had so many models to choose from. And changing the model CAN be done in bulk.
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 09, 2018, 01:05:56 am
I chose the model most close in appearance to the actual jetways. Trying a longer jetway did not help at all. I loaded up a different aircraft and the jetway worked just fine. Is it possible that the jetway is trying to reach a door that it can't? For example, is it possible the jetway thinks it should go to door 1l, even though it cannot reach door 1l? I want the jetway to reach door 2l, which is the main door on the 747
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 09, 2018, 01:10:32 am
I figured out what may be causing my issues: I am using a custom configuration for the PMDG 747. I'm going to try using the default and see if that helps
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 09, 2018, 01:14:12 am
I chose the model most close in appearance to the actual jetways

There are many models with a similar appearance in different sizes.

Quote
I loaded up a different aircraft and the jetway worked just fine.

I think I already explained, quite clearly (just like the GSX manual), the airplane position AND its door configuration is one of the several factors that decides if a jetway can work or not.

Quote
Is it possible that the jetway is trying to reach a door that it can't? For example, is it possible the jetway thinks it should go to door 1l, even though it cannot reach door 1l? I want the jetway to reach door 2l, which is the main door on the 747

If you are referring to the parking editor test function, the one activated with the 5 on the numpad, it will try (asking SODE) with to ALL airplane doors, and will report which ones will work.

If, instead, you are referring to the normal use, it's not "trying" anything, it will simply present a list of the jetway that will surely work, and the doors they can connect to. If there are none, you'll see the error.
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 09, 2018, 01:18:53 am
Unfortunately I can only find one model of jetway that matches the YVR jetways. Do you plan to make custom jetways when you update it yourself? The Thyssen Krups do NOT look very flattering at that airpoirt
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 09, 2018, 01:20:42 am
Unfortunately I can only find one model of jetway that matches the YVR jetways

They have JBT, and we surely have several model of them.
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 09, 2018, 01:28:28 am
Unfortunately I can only find one model of jetway that matches the YVR jetways

They have JBT, and we surely have several model of them.
Found the right one. Sorry for all the trouble I gave you over this lmao. I guess I owe FSDT a purchase now.
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 09, 2018, 01:32:06 am
False alarm: None of the GLASSED JBT jetways match up to the door. Oh well. I suppose you could look into it when you make your update for YVR. For now I'll make do with a substitute jetway
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 09, 2018, 01:35:43 am
False alarm: None of the GLASSED JBT jetways match up to the door.

There are surely many models that will, if you play with all the parameters I already explained several times by now.

You are keep complaining you have to manually tweak each parking position, but you would have already finished with CYVR by now, with all the time you spent posting. And I would probably be able to do the same, if I didn't had to type all these replies.
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 09, 2018, 03:47:48 am
False alarm: None of the GLASSED JBT jetways match up to the door.

There are surely many models that will, if you play with all the parameters I already explained several times by now.

You are keep complaining you have to manually tweak each parking position, but you would have already finished with CYVR by now, with all the time you spent posting. And I would probably be able to do the same, if I didn't had to type all these replies.
I'll upload my config here when I am done. Feel free to use it
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: Speedbird ATC on September 09, 2018, 04:02:45 am
I have moved the jetway in every possible position and it still does not work. I cannot think of a single other place to put the jetways. I literally put them everywhere in the vicinity that they could logically reach. I suppose the JPT glass models have some sort of bug. Try placing one of those jetways at YVR in a 747 and see what happens on your end
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on September 09, 2018, 05:55:34 pm
JBT jetways don't have any bugs, they work very nicely, and I'm going to upload a configuration for CYVR very soon to prove it.
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: airone on August 17, 2019, 01:51:47 pm
hello umberto! how are you?
i have experienced the same problem twice. both times it was after i have just parked aircraft and shutted it down. gsx told me that "No jetway can operate at this position". but when my position was reset by pressing F7 button that jetway had been attached without any problem. the problem was caused by a little displacement. i have never experienced such problems with GSX level 1 with SODE jetways placed by scenery designers and i think that native SODE jetway attaching mechanism is more flexible compared to yours mechanism implemented by GSX LEVEL 2. your implementation is more strict to the user. and i have one question: have you been tried your own product not like a developer but like a flightsimmer? have you been tried to park your aircraft by yourself and start to handle it or all the time you have been used native flightsim aircraft placing capabilities or your dev tools or something like that?
thank you.
Title: Re: GSX Level 2: No Jetway can Operate at This Position
Post by: virtuali on August 17, 2019, 03:21:23 pm
i have never experienced such problems with GSX level 1 with SODE jetways placed by scenery designers and i think that native SODE jetway attaching mechanism is more flexible compared to yours mechanism implemented by GSX LEVEL 2. your implementation is more strict to the user.

There's no difference whatsoever between our jetways and other GSX SODE jetways, and there are no restrictions of any kind compared to other SODE jetways. They ARE SODE jetways and, the moment you activate them, they are no longer controlled by GSX so, they are solved (or not) depending on their position and your own position, by SODE, just like any other SODE jetway.

The only difference between a GSX SODE jetway and a plain SODE jetway, is that GSX creates all the models, and then inform SODE of their existence. And, they have a couple of extra parameters which are not standard in SODE, to make the passengers walk over them more precisely, but they couldn't possibly have any effect on how they solve or not.

Quote
have you been tried your own product not like a developer but like a flightsimmer? have you been tried to park your aircraft by yourself and start to handle it or all the time you have been used native flightsim aircraft placing capabilities or your dev tools or something like that ?

Obviously yes, and never saw that message, ever, unless I placed jetways in entirely wrong orientations, or chose models not correct for a parking, or parked the airplane in the wrong position.