FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: hrhett on September 08, 2018, 05:26:59 am
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Hi Umberto, et-al,
I installed GSX Level 2 (GSX base already installed) and through Add-on Manager, registered the product under the indicated menu. I received positive confirmation that product was registered. When I execute menu to deboard, the Buy GSX Level 2 window appears indicating that the product is not registered.
https://drive.google.com/open?id=1XsyTOjJaf9eV4ppm8mHuVzCUr3ClH5yV (https://drive.google.com/open?id=1XsyTOjJaf9eV4ppm8mHuVzCUr3ClH5yV)
Any help or suggestions are appreciated.
Best regards,
Howard Rhett
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This problem happened for a few moments yesterday, because we had a missing file on the Live Update server, but it's now fixed. If you still have it now, even after running the Live Update, then the error message is right, and the problem is your antivirus.
Of course, the antivirus is only the most common problem. There might be other causes for this, less common, such as missing VC++ libraries. The "Missing/Corrupted VC++ libraries in your system. See solution in the "Addon Manager not showing up in P3Dv4 **SOLVED**" thread should give some suggestions how to fix this:
http://www.fsdreamteam.com/forum/index.php/topic,17484.msg122656.html#msg122656
The full GSX installer DOES install the VC++ libraries but, in some cases, you might have to RESTART WINDOWS after installing GSX, in order for the VC++ libraries installation to be complete.
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Okay, I unregistered, uninstalled, turned off anti-virus, reinstalled and re-registered. Both FSX and Level 2 Expansion are enabled. When I deboard, I get no passengers. Just the bus and message indicating amount deboarded and complete.
https://drive.google.com/file/d/1dsAgo5ICF7VMMpWFrdbH6b52TD5vHET0/view?usp=sharing (https://drive.google.com/file/d/1dsAgo5ICF7VMMpWFrdbH6b52TD5vHET0/view?usp=sharing)
Upon boarding, the bus shows up full of passengers but they don't get off. They are also gray scale. Loading takes place with counter and then bus drives off.
https://drive.google.com/file/d/11tS2gUCmOJCBligBkXIFLIs-CuxBqaDA/view?usp=sharing (https://drive.google.com/file/d/11tS2gUCmOJCBligBkXIFLIs-CuxBqaDA/view?usp=sharing)
Howard
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When I deboard, I get no passengers. Just the bus and message indicating amount deboarded and complete.
I'm sorry, but the thing you described can only happen if GSX is active, but Level 2 is not.
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I'm sorry Umberto, I'm confused. I thought that Level 2 would allow me to have dynamic passengers. Do I need to deactivate GSX?
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I'm sorry Umberto, I'm confused. I thought that Level 2 would allow me to have dynamic passengers. Do I need to deactivate GSX?
Never said that. I said the only possible reason for having the bus and not seeing any passengers (seeing them as simulated), is that you have GSX correctly activated, but not GSX Level 2 so, clearly, the solution wouldn't be deactivating GSX, but rather activating GSX Level 2.
BOTH must be activated, basically.
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They are both activated :( (please see video from initial message). At the default P3D airport, you can see that after requesting the jetway that GSX-L2 still thinks the product is not activated but when I open the Add-on window it correctly shows as otherwise.
https://drive.google.com/file/d/1XIGqZtwNX0fqLAH_Fo8alx9-iyFAFWWW/view?usp=sharing
I'm just looking for help to get it up and running Umberto, not being accusatory or confrontational. Just looking for a little help. :)
Howard
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GSX-L2 still thinks the product is not activated but when I open the Add-on window it correctly shows as otherwise.
That confirms my suspicion. For some reason, GSX L2 is not registered as being active by GSX. This is not obviously normal and it's clearly something related to a problem with your settings.
You probably have a permission problem with your user account. Try to run the simulator As Administrator, at least during the activation. And, be sure you are NOT running the sim in "Compatibility" mode. Check the Prepar3d.exe, select Properties->Compatibility, and be sure nothing is enabled in that page.
As the last resort (not required on a normal system), you might try changing the Properties for Addon Manager\Couatl\Couatl.exe, to run As Administrator.
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Hi Umberto,
I should have included my system specs.
Windows 10 x64
Prepar3D 4.3
i7-6700k @ 4.01GHz
16Gb RAM
500GB SSD System Drive
Nvidia GeForce 1070 8Gb VRAM
Gobs of additional storage
I explicitly set the Couatl.exe and Prepar3d.exe to "run as administrator". Same result. Any other ideas? This is a fairly recent rebuild: I reset Windows 10 and reinstalled P3D earlier this summer from fresh. I don't make custom changes as I know that the possibility of fowling up the complex web of add-ons is always a possibility.
Any other suggestions? Is there something I can check in the registry?
Howard
P.S. Anti-virus has been deactivated during this troubleshooting session.
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I explicitly set the Couatl.exe and Prepar3d.exe to "run as administrator". Same result. Any other ideas?
I have no idea. It simply cannot happen. Try reinstalling after a complete clean up of the GSX preferences:
Remove these files:
%APPDATA%\Virtuali\Couatladdons.ini
%PROGRAMDATA%\Virtuali\Couatl
and reinstall using only the current GSX full installer.
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I'm not quite sure where to go from here Umberto. Level 2 simply is not registering (even though it shows in the Add-on Virtualli menu as such and I've traced it back to the registry in regedit). Both (as shown) GSX and Level 2 are both activated. I've done everything as suggested (all without antivirus enabled) and I'm back to the "Buy Level 2" screen. GSX base seems to be working. I did a Apps uninstall but left the add-on manager intact when asked.
I saw your product at the conference in Vegas and you demonstrated it to me. I own all of your scenery, its beautifully crafted. I was pretty excited but I have to ask myself how much time to I need to devote to troubleshoot and install. I'm a little frustrated.
Howard
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I really don't understand what can possibly cause this, and you are the only one reporting it so far.
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I have an identical problem. All other FSDT products are working fine (KLAX, KORD, GSXv1, etc).
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This is my first post (or relpy) to the forum. I'm glad the forum is here.
I, too have a problem that looks like GSX doesn't recognize GSX 2 as active, when both GSX and GSX 2 show as active in the Add-On Manager. For me symptoms on boarding request are that a separate van for pilot/crew and passengers come (this didn't happen with old GSX - just one van), but no passengers are visible, and the green status bar counts passengers as they board. Also, in timing settings, the new GSX 2 options don't show up.
I had one oddity when first installing and activating GSX 2. I bought the product on SimMarket, and downloaded the integrated installer from the FSDreamTeam website. I ran the installer, and checked activation for GSX in the Add-On Manager, and it was active. I activated GSX 2, and it showed up as active. However it crashed when I tried to run it. I restarted FSX (boxed Gold), and no GSX options were available through the add on drop down in FSX. All evidence of GSX had disappeared. I re-installed, and now both show up in add-on manager as active, but in product use, only GSX is active.
What I tried to fix are disabling anti-virus for activation, uninstalling and re-installing with no anti-virus active, and updating the product. None of that helped.
I saw references to "permissions" in the above discussion. I checked the files I could find to see permissions were set to "run as administrator." I also added what files I could find to the firewall exception list.
It occurs to me, my search for files for changing permissions and for adding to firewall exceptions was haphazzard. Is there a list of files you recommend as set to "run as administrator?" Also, is there a list of files that need firewall exclusions? The surmise permissions are an issue seems logical. Maybe I'm missing checking on a key file or two?
May I say that I've found every penny I spent on GSX well more than worth it. Thanks for the excellent effort and results! I'm confident I will feel the same about GSX 2 once it's working on my machine.
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Try this:
- Open the Addon Manager, select GSX Level 2, and Deactivate
- Exit the sim
- Restart Windows
- Start the sim again. Register again your GSX Level 2 Serial Number and be sure the activation succeed.
- Chose "Restart Couatl" from the menu, and try.
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Thanks for the reply and idea. I tried that with AV disabled, and that didn't change anything.
I purchased GSX from one online vendor back in 2015, did some initial updates, and went for a long time without updating it because my install was working perfectly in FSX and that's all I needed. I purchased the GSX 2 expansion from another vendor, and downloaded the full installer from your website and ran that. I'm wondering if GSX 2 got installed over an older GSX, it there a possibility a file or two didn't get updated, and old GSX isn't communicating with new GSX 2?
I have uninstalled GSX and GSX 2 using the win 7 control panel uninstaller, disabled AV, reinstalled with no AV, and reactivated both with no AV. I know from other software sometimes Windows doesn't do a complete uninstall, and leaves a few files behind. Could my problem have something to do with an incomplete uninstall of the older version?
I suppose I'm guessing in the dark. What else would you recommend I try?
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- Uninstall GSX. Reply YES to the question "Do you want to remove the Addon Manager ?"
- Reinstall GSX using ONLY the latest installer.
- Restart Windows. This might be required.
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This is Wrongway Malcolm again. Thanks for your suggestions. I tried them, and no luck. I decided to verify GSX 2 was working so I put an OEM FSX aircraft at Milan and watched all the passengers board. But still no joy at a small airport (S39, Prineville, Oregon, USA) with the OEM Cessna 208. So, I'm thinking this is a problem with GSX 2 talking to GSX? Any more ideas for me?
I do thank you for your efforts.
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Hi all
I have to say I am having the same issues with regards registering GSX2, each time I load an airport i get several popups telling me that GSX 2 is not registered would I like to register it now etc... etc...
On clicking yes, it saves the registration and on we go, in the addon manager GSX 2 is registered, however the next time I start up P3Dv4 the same again. I have tried the tips here, to no avail.
Many thanks
Garry
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So, I'm thinking this is a problem with GSX 2 talking to GSX?
Are they both activated ?
Also, GSX requires a minimum of a parking and some taxi paths to work so, very small airports in the default scenery might not have it. Try the default 737 or A321 on a larger airport.
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Both show as activated.
I've used S39 and the Just Flight Lockheed L10A with GSX 1 many times at this airport. Can request catering, fuel, boarding, pushback, deboarding without any problem, all GSX 1 animations show fine. With both GSX and GSX 2 showing as activated, the buses for pilot/crew and passengers come, just no visible passengers. That's why I'm thinking somehow GSX 2 is showing in add-on manager as active, but maybe really it isn't.
At least as I'm working on this problem, I still get to use GSX1!
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What do you see in the GSX Settings->Timings page ? The boarding/deboarding times, or the "Passenger Density" slider ?
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I see passenger density slider, refueling min time box and acceleration slider, message interval box. It doesn't look like the timings page shown in the manual.
There's also an "about" button. Pressing it, the latest date I see is Copyright c 2012. No ref to GSX 2 or later copyright. Don't know it that tells you anything.
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I see passenger density slider
This means you have GSX Level 2 active. So, the only possible explanation is those airplanes, which are not already internally supported, so they require a custom configuration you are supposed to create, are not configured correctly.
Try a default airplane, or one that is already supported by GSX, to confirm the problem is in fact the airplane configuration.
refueling min time box and acceleration slider, message interval box. It doesn't look like the timings page shown in the manual.
Yes, it does. Page 26 of the manual:
When the GSX Level 2 Expansion is Active, the Deboarding/Boarding settings in the Timings page will look different.
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Hello, I have the same problem with FSX, does anyone have a solution?
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Hello, I have the same problem with FSX, does anyone have a solution?
This thread is full of possible solutions. Before saying "I have the same problem", please say which ones you tried and if you see any difference.
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Virtuali, thanks for your last reply. I spent so much time outside the airplane trying to watch passengers, I didn't get into the cockpit and try to fly. I did fly last Monday, and low and behold, there are new, better radio voices for the pushback sequence. So you are entirely correct, my GSX 2 is active, and something else is wrong with my setup.
Your answer set me to thinking. I have a custom configuration for my Lockheed L10A, and I'm sure it's configured wrong. I won't have time till the weekend to try to fix and test it, but I didn't want you to think I'd ignored your advice, which I appreciate.
Here's where I think the config is wrong: The L10A has one door, just behind the left wing. The GSX graphic configurer shows a door in that position, which is clearly labeled #3. I mistakenly thought that meant I should mark "no door" for all the other doors (including door #1), and mark door #3 as the only active door.
I've now realized in FSX, the only active door on my L10A is door #1. The GSX configurer shows door #1 as the door just behind the cockpit in a generic passenger plane. I'm sure GSX needs to use the door (the only door) FSX recognizes for passengers and cargo, and that would be door #1. I need to go back and mark door #1 as the only active door, and then use the graphic configurer to move door #1 from behind the cockpit to behind the left wing, where the aircraft model has it.
This isn't a GSX problem, it's my misunderstanding of how GSX interacts with FSX, and how to use the graphic configurer.
Of course, I believe Murphy (of Murphy's Law fame) has a ticket to board my L10A. So I expect this will fix part of the problem, but I wouldn't be surprised if I need to fix something with the configuration of airport S39 before I actually see passengers...
Anyway, I wanted to acknowledge your answers to my problem, and thank you for them. When I finally see passengers, I'll post a recap of my problem, and the solutions that fixed it. It does look to me like my problems mimicked GSX not being active when actually it was active all along.
Gary
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Hello, I have the same problem with FSX, does anyone have a solution?
This thread is full of possible solutions. Before saying "I have the same problem", please say which ones you tried and if you see any difference.
I already tried everything written here, I installed all the Zero FSX, I installed as administrator, I already removed registry and I still can not use the GSX Level 2 expansion.
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The GSX graphic configurer shows a door in that position, which is clearly labeled #3. I mistakenly thought that meant I should mark "no door" for all the other doors (including door #1), and mark door #3 as the only active door.
Yes, that was the problem. If you have just a single door behind the wing, it must be #1. The diagram is just an example, it doesn't have to match the actual doors location and, #1 should always be there.
Have a look at our included configuration for the default L049 Constellation.
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That did it! I now see passengers! Turning off door #3 behind the wing in the GSX graphical editor, and turning on door #1 (just behind the cockpit in the GSX graphical editor) solved my problem.
Part of what confused me was that it's possible to select the door behind the left wing and tell it to behave as door #1. That doesn't seem to work for GSX 2. You need to select the door behind the cockpit as door #1, and then potentially move the door with the graphic editor to the correct position behind the left wing.
I will mention that my install of GSX 2 didn't go smoothly, and there were several things I did that may have also helped fix the problem.
The first good thing I did was to remove GSX completely, including the addon manager when prompted. Then I reinstalled GSX from the most current file (which reinstalled GSX, GSX 2 and the latest addon manager). Next I checked my fsx.cfg file, and found it was missing paths, as another post warns. I put the following in my [main] section:
[Main]
User Objects=Airplane, Helicopter
SimObjectPaths.0=SimObjects\Airplanes
SimObjectPaths.1=SimObjects\Rotorcraft
SimObjectPaths.2=SimObjects\GroundVehicles
SimObjectPaths.3=SimObjects\Boats
SimObjectPaths.4=SimObjects\Animals
SimObjectPaths.5=SimObjects\Misc
SimObjectPaths.6=C:\Program Files (x86)\12bPilot\SODE\data\SimObjects
SimObjectPaths.7=C:\Program Files (x86)\Addon Manager\Simobjects\Misc
SimObjectPaths.8=C:\ProgramData\12bPilot\SODE\SimObjects
SimObjectPaths.9=MyTraffic\aircraft
SimObjectPaths.10=SimObjects\IVAO_MTL
Before I fixed this, the [main] section was missing paths .6 onward. It probably really helped something to fix this.
Then I made the door assignment change mentioned above. Now all works as it's supposed to.
Afropop, hang in there and give Virtuali what he asks for. My case shows it's possible for a problem to masquerade as a simple activation problem, when in fact, it's several problems mixed together. Virtuali's advice here, plus the other related posts in this GSX developer's section will very probably get you what you need.
Virtuali, thanks again. I love your product!
Wrongway Malcolm