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General Category => General Discussion => Topic started by: spsergey on April 22, 2018, 11:27:02 am

Title: Installation problem after update windows 10
Post by: spsergey on April 22, 2018, 11:27:02 am

Hello!
I do not have all of your products installed after upgrading windows 10. The installation hangs on file registration.
I understand that this is not related to your product, but if you help with this, I will be very grateful to you.
The installation log in the attachment.

Title: Re: Installation problem after update windows 10
Post by: virtuali on April 23, 2018, 11:26:35 pm

The log indicates the installation stopped while Windows was registering the Esellerate .DLL. The most likely cause of this is the antivirus interfering. Try to install with the antivirus disabled.

Title: Re: Installation problem after update windows 10
Post by: spsergey on April 24, 2018, 06:17:06 pm

Unfortunately, disabling the antivirus did not give positive results.

Title: Re: Installation problem after update windows 10
Post by: virtuali on April 26, 2018, 10:52:09 am

Try doing it manually, maybe you'll see some kind of error message that might help understanding the problem:

- Open a command prompt with admin rights, by opening the Start menu and typing CMD. You should see a "Command Prompt" icon in the search result so, don't press Enter just yet and, instead, Right-click on the "Command Prompt" icon, and select "Run as Administrator"

- If you did it correctly, a command prompt window should open so, type the following:

C:\WINDOWS\system32\regsvr32.exe /s C:\ProgramData\Esellerate\eWebControl365.dll

Press Enter and see if it tells you something.

Title: Re: Installation problem after update windows 10
Post by: spsergey on April 26, 2018, 06:27:26 pm

All passed without problems, or something I do not understand.