FSDreamTeam forum

FS9 support => Las Vegas FS9 => Topic started by: perryfincher on April 18, 2009, 10:38:23 pm

Title: purchase problems
Post by: perryfincher on April 18, 2009, 10:38:23 pm

I have tried multiple time to purchase KLAS.
It keeps telling me that I have to contact bank issuing credit card.
I contacted them and they said to reenter information again and there is not problems.
Still cannot purchase it.
Do I need to reinstall software?

Perry Fincher

Title: Re: purchase problems
Post by: AaronMyers on April 18, 2009, 11:24:19 pm

I get a timeout error. I assume their servers are busy.

Title: Re: purchase problems
Post by: virtuali on April 18, 2009, 11:48:45 pm

If you get errors like that, it doesn't have anything to do with the software installation: it's all a network problem OR it's a problem between Esellerate and your bank or credit card company. We don't have any control over that, we don't have your credit card details and we don't get any report of any error that might have happened during the connection between your machine and the Esellerate servers, or any error that might have been returned for any reason related to credit card authorization. It's all handled via Esellerate.

You can either try to contact them to support@esellerate.net OR you can try buying on the web ( using the "Buy on Web / PayPal" button ), because that procedure works either with PayPal or Credit Card, and is using the browser instead.

Title: Re: purchase problems
Post by: perryfincher on April 19, 2009, 02:45:28 pm

Yeah,

I have talked to bank and stated no problems on their end and think there is a communication error
with esellerate server.

I guess I will have to wait until next week to contact them to figure it out.

Crap!!!!