FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: Jeeno on August 03, 2017, 07:12:19 pm
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Hello,
I've just installed the latest GSX build and I've tested the PMDG B777 Freighter in three flights in three different airports: the stair used by the crew to board the aircraft seems to be missing. In all parking position the option "disable stairs" was uncheked. I also haven't modified the GSX profile for the aircraft.
Any ideas?
Giorgio
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I have the opposite problem, but with the 747F. I can't remove the stairs. Setting the door height to 0 used to work, but now it doesn't anymore. The upper part of the stairs just shoots up into the sky.
Having the stairs as an option in the settings on in the aircraft profile would be great ;D
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the option "disable stairs" was uncheked
As explained in the GSX manual, this option controls ONLY the rearmost passenger stair, the one which is normally used by cleaning crew. If the plane doesn't have a rear passenger door to begin with, the option won't do anything.
Both your problems seems to be caused by not having installed the latest GSX. Or by not using the configuration that comes with GSX.
- Install the current GSX
AND/OR
- Reset the airplane configuration in the airplane configuration editor, to be sure you are using the default configuration that comes with GSX.
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I have installed the lastest version of GSX for sure as I have downloaded it from the website on Monday. Furthermore I have not touched the 777 configuration in the GSX settings, so it's something else.
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I have installed the lastest version of GSX for sure as I have downloaded it from the website on Monday. Furthermore I have not touched the 777 configuration in the GSX settings, so it's something else.
Just to be sure. You said "the stair used by the crew to board the aircraft seems to be missing".
Are you referring to the front stair ? If you are parked on a parking with a jetway, it's entirely normal no front stair will be there, even if the jetway is docked on the 2nd door but, it has been like this since the very first version of GSX so, this cannot possibly caused by an update.
And, with "missing" you mean you don't see anything, or you don't see the same stairs we used before ? Because, not long ago (but many months ago), we updated the program to not use a passenger stair on cargo planes, but use something more similar to a ladder, because users suggested it seemed wrong to have a full passenger stairs on a cargo plane. But you surely must see either the stair or the ladder.
If you don't see anything, it's either:
- A problem with your plane config, which should be fixed by a RESET, to restore the one that comes with GSX
OR
- Your are parked where there's a jetway (even one you might not see because the Scenery Complexity is too low, but it's there, so GSX sees it)
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I have installed the lastest version of GSX for sure as I have downloaded it from the website on Monday. Furthermore I have not touched the 777 configuration in the GSX settings, so it's something else.
Just to be sure. You said "the stair used by the crew to board the aircraft seems to be missing".
Are you referring to the front stair ? If you are parked on a parking with a jetway, it's entirely normal no front stair will be there, even if the jetway is docked on the 2nd door but, it has been like this since the very first version of GSX so, this cannot possibly caused by an update.
And, with "missing" you mean you don't see anything, or you don't see the same stairs we used before ? Because, not long ago (but many months ago), we updated the program to not use a passenger stair on cargo planes, but use something more similar to a ladder, because users suggested it seemed wrong to have a full passenger stairs on a cargo plane. But you surely must see either the stair or the ladder.
If you don't see anything, it's either:
- A problem with your plane config, which should be fixed by a RESET, to restore the one that comes with GSX
OR
- Your are parked where there's a jetway (even one you might not see because the Scenery Complexity is too low, but it's there, so GSX sees it)
I'm using the cargo version, so I always park in a stand where there's no jetway. Anyway I'll try to reset the 777 configuration (and yes, I'm talking about the front stair).
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I'm using the cargo version, so I always park in a stand where there's no jetway. Anyway I'll try to reset the 777 configuration (and yes, I'm talking about the front stair).
Sorry, but this doesn't happen. Are you SURE you don't see "anything", not even a ladder ? If not, there's no question about it, either you are not using the default config that comes with the plane, or you are parked where there's a jetway ?
The airplane configuration editor can tell you if the GSX internal data is used or, if some other customization is taking precedence over it.
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I reset the aircraft configuration but nothing changed. Since GSX reinstall two weeks ago I completed 8 flights using the PMDG 777 Freighter and the ladder appeared only in Dubai at stand C39 when deboarding. When I departed from Dubai from the same stand the ladder wasn't there anymore.
Here's some screenshots:
https://s27.postimg.org/irc7ralmb/image.jpg (https://s27.postimg.org/irc7ralmb/image.jpg)
As you can see the source is "Internal GSX database" as it should be
Here's the 777F at Liepzig (Aerosoft scenery) at stand 478 and no ladder
https://s28.postimg.org/f6aiczg71/Stand.jpg (https://s28.postimg.org/f6aiczg71/Stand.jpg)
I also tested LAX FSDT and Anchorage Aerosoft in various cargo stands, and no ladder in both of them.
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I have the same problem, every time I first load in and request boarding or unloading at an airport. Even after taking off and landing at a new airport the stairs fail to show up. I have to restart gsx through the menus and it loads the stairs. p3d v4 and 777 freighter. I run auto update before starting p3d.
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Here's some screenshots
Your screenshot shows the GSX loaders which still seem to be in their default starting position, which means your probably took it before calling boarding or deboarding.
At that stage, the stairs are still in their startup position (if the cargo loader are, the stairs will be there too) so, maybe you DO have stairs, but they started inside a building ? The default start position, if you don't customize it, is related to the parking size, and Cargo parkings are usually large so, it's possible the stair is there, but hidden in a building. This will explain why you can see it on another airport, maybe the parking size at that one is different, the layout is different, so the stairs doesn't start inside a building.
Of course, the stair is supposed to move, after you call boarding or deboarding so, it will eventually reach the door.
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There are no buildings near this stand at EDDP. The stairs are missing, period.
Yesterday I tested also at Doha (Taxi2gate) scenery at stand F4 which is perfectly suitable for a B777 and stairs are missing. It's a GSX issue, not a scenery issue, not an aircraft issue.
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There are no buildings near this stand at EDDP. The stairs are missing, period.
Your 2nd screenshot indicated a building.
Yesterday I tested also at Doha (Taxi2gate) scenery at stand F4 which is perfectly suitable for a B777 and stairs are missing. It's a GSX issue, not a scenery issue, not an aircraft issue.
The issue is, I can see the stairs just fine with the 777, so it's clearly something related to your setup. And, some users reported they didn't like the ladder, and wanted to have the passenger stairs back so, clearly, they also have the ladder.
I'm sorry, but I'm on vacation until August 22nd, so I cannot check again or doing something like having a Teamviewer session with you, but I will when I'll get back.
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So you think I've made a screenshot with the stairs inside the building? I'm speechless...
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I have a similar ussue with the 747. Since it has it's own stairs, I disabled the default stairs by setting the door height to 0. The problem is that they still show up sometimes. The upper part of the stairs flies up into the sky.
However, if I choose reset position, when I call gsx again, it works as intended (=no stairs).
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So you think I've made a screenshot with the stairs inside the building? I'm speechless...
Since you made a screenshot with the loaders in the start position, which means even the stairs were in their start position, I obviously gave you the proper information in case you might have not noticed the stairs MIGHT have been inside the building.
So, I said that in order to help you finding what might be the problem. Instead, you took it in the wrong way so, in a way, I AM speechless too, because I was only trying to HELP you.
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I have a similar ussue with the 747. Since it has it's own stairs, I disabled the default stairs by setting the door height to 0. The problem is that they still show up sometimes. The upper part of the stairs flies up into the sky.
However, if I choose reset position, when I call gsx again, it works as intended (=no stairs).[/quite]
Your problem doesn't seem to have anything to do with this. The other user is complaining he doesn't see *any* stairs. You said you keep seeing them, until you restart, then they are disabled as you wanted. Which seems to indicate that, if you use the default configuration, you DO have the stairs, right ?
In order to fix the problem with the animation, if your goal is to remove the front stairs entirely, it might work best if you disabled the front door altogether, instead of setting it to 0. However, why you want to remove front stairs from a Cargo airplane ? Are you aware we are in a thread related to the Freighter version ?
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So you think I've made a screenshot with the stairs inside the building? I'm speechless...
Since you made a screenshot with the loaders in the start position, which means even the stairs were in their start position, I obviously gave you the proper information in case you might have not noticed the stairs MIGHT have been inside the building.
So, I said that in order to help you finding what might be the problem. Instead, you took it in the wrong way so, in a way, I AM speechless too, because I was only trying to HELP you.
I made a fresh reinstall of GSX after a computer format, I installed the latest version, I don't know what to do to make it work properly. It's getting exhausting: in every single version there's something that doesn't work as it should.
However I will make a screenshot to prove that the stair is not in the building.
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Hi Umberto, I'm talking about the freither version of course. I removed the aft door, but left the front door. If I cancel that as well, will the boarding crew still work? Setting the door height to 0 used to work before the dash 8 received its own configuration, so I thought it would still sork. It seems it does, but only after i reset the position.
I think that jeeno's problem and mine are somehow linked. That's why I'm posting here. He doesn't see the stairs, but has gsx set up to show them. I sometimes see the stairs even if I have set gsx up NOT to show them.
It seems that GSX isn't loading up properly the first time.
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I made a fresh reinstall of GSX after a computer format, I installed the latest version, I don't know what to do to make it work properly.
Please run the FSDT Live Update now, I think I found the issue. It was related to an upcoming update we are working on were not all files are already available for release, which explains why I couldn't replicate it.
It's getting exhausting: in every single version there's something that doesn't work as it should.
In fact it's entirely the opposite: in every single version there's something that keep working better but, the issue is, problems are always noticed before improvements.
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Hi Umberto, I'm talking about the freither version of course.
That seems strange, since this post was about the front stairs missing so, I wonder why you would want to remove the forward front door it on the freighter version ?
I removed the aft door, but left the front door.
This sentence is not very clear. What you removed, exactly ? If you wanted to the remove, exactly ? The front or the aft door ?
If I cancel that as well, will the boarding crew still work?
The boarding will always work, since there's nobody too see, it's just a simulated delay. But the airplane should have at least ONE passenger door, which should be flagged as "preferred"
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When I first load at the cargo ramp, and request boarding or de-boarding, every vehicle comes to my freighter EXCEPT the stairs. If in the gsx menu I restart gsx, then request boarding or de-boarding again, all vehicles including stairs appear.
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I made a fresh reinstall of GSX after a computer format, I installed the latest version, I don't know what to do to make it work properly.
Please run the FSDT Live Update now, I think I found the issue. It was related to an upcoming update we are working on were not all files are already available for release, which explains why I couldn't replicate it.
Will try in some flights and report back.
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When I first load at the cargo ramp, and request boarding or de-boarding, every vehicle comes to my freighter EXCEPT the stairs. If in the gsx menu I restart gsx, then request boarding or de-boarding again, all vehicles including stairs appear.
I'm sorry but, if you installed the version just before the Live Update published yesterday, there's no way you could have seen a LADDER (relevant to CARGO planes, as this thread is about), regardless if you reset or not. If you install the current Live Update, it should always work now.