FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: maniamcool on December 22, 2016, 05:05:57 pm
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Hi,
Having troubles with the new refueling system. After catering has been completed, I requested for the refuel truck but nothing happens. The truck doesn't come and the menu just stucks at "Refueling service requested"
I've tried requesting for refueling first before doing anything else and it works. This is not ideal however.
Any advice? Using pmdg 777 FSX non-SE here
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Already discussed and answered here:
http://www.fsdreamteam.com/forum/index.php/topic,14738.0.html
If you start from catering and then you put refueling in the queue, try to wait for the catering truck to be visible, before calling refueling. As I've said in the other thread, queuing of services is supposed to work, but knowing if this is the case would help identify the problem.
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Well normally before the update I would just fire up the menu and hit 2 and 3 together to activate both catering and refueling. I'll then leave it to work while I settle other pre-flight matters.
I just tried activating refueling only after the catering trucks left and it worked. Seems like I have to queue the services myself unlike the previous versions.
Quick question though, is it normal for the cargo loaders to back away during refueling?
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I just tried activating refueling only after the catering trucks left and it worked. Seems like I have to queue the services myself unlike the previous versions.
Yes, something has changed because, so many users asked for some limitations we had in previous versions (like not being able to refuel after boarding), so we listened and remove them, which might have caused issues with the queuing of services, issues that you couldn't see before, since the whole service wasn't always available, so the sequence was more rigid.
Quick question though, is it normal for the cargo loaders to back away during refueling?
Yes, in order to reduce the risk of loaders getting hit by the fuel truck, if the refueling point is on the right, loaders will back away, otherwise passenger stairs will do the same, if the refueling point is on the left.
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I was having sort of the same problem. If you Load the fuel first, then you can queue the others. Here are my findings http://www.fsdreamteam.com/forum/index.php/topic,14738.0.html Something is definitely a muck since the update.
Well normally before the update I would just fire up the menu and hit 2 and 3 together to activate both catering and refueling. I'll then leave it to work while I settle other pre-flight matters.
I just tried activating refueling only after the catering trucks left and it worked. Seems like I have to queue the services myself unlike the previous versions.
Quick question though, is it normal for the cargo loaders to back away during refueling?
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The latest bugfix has solved the problem, I'm able to queue both services together and
it runs flawlessly.
EDIT: Queuing both catering and refueling works properly now. However, requesting for boarding AFTER refueling now stucks at "passengers board, baggage loading in progress". The loaders move to the cargo doors but nothing happens after that.
Scenery: imaginesim wsss gate 45
Aircraft: PMDG 777-300ER
Amount of fuel loaded: 123000 Kg
Multiple trips: Yes
let me know if you require more information... Not sure why this is broken now :(
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Update:
I have now got it working again by queuing every service myself as I've done before the bugfix. Requested for catering and waited for the trucks to leave before I requested for refueling. Thereafter the refueling trucks leave, I request for boarding and its all good.
Not sure why boarding doesn't work when I queue catering and refueling together. Do note that I only queue those 2 services together. Boarding was requested only after refueling has completed and it doesn't work when the earlier services are queued together.
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Any updates? Just tried another flight out of OMDB and boarding was stuck after refueling. At this point I would rather have the previous refueling system back since this update is full of bugs.
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Any updates? Just tried another flight out of OMDB and boarding was stuck after refueling. At this point I would rather have the previous refueling system back since this update is full of bugs.
The update works, and it's not "full of bugs", just follow the procedure that works. As we said already in another thread, we'll look into it but, of course, you cannot expect a problem reported a day before Christmas would be fixed as fast AS USUAL.
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EDIT: Queuing both catering and refueling works properly now. However, requesting for boarding AFTER refueling now stucks at "passengers board, baggage loading in progress". The loaders move to the cargo doors but nothing happens after that.
Scenery: imaginesim wsss gate 45
Aircraft: PMDG 777-300ER
Amount of fuel loaded: 123000 Kg
Multiple trips: Yes
I'm sorry, but I've just tried the same situation ( with the only difference I used the default WSSS airport ), and I cannot reproduce the problem. Selecting Catering, Refueling and then Boarding, works normally.
- Have you started from Catering (I did), or you made Deboarding first ?
- Have you queued ALL 3 Services, or you waited for Refueling to end before Boarding ? I only queued the first 2, and then selected Boarding after.
Again, it's SUPPOSED to work in all cases, we just need to find where the problem is.
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I can confirm that the update does not work.
Just installed that liveupdate yesterday, entered P3Dv3 and GSX crashed completely right after requesting refueling. I even had to de- and reinstall GSX to get it up and running again :-\
Apart from that I have exactly the same issues several other custumers reported regarding stuck GSX after the catering services when refueling has already been requested.
If I queue all services in one turn and don´t wait with my refueling request until the catering is finished and the catering vehicles disappeared somewhere on the taxiway, GSX will hang up its services. So far with every airport and all aircraft (PMDG737/777, Aerosoft Airbus) I´ve tested.
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I can confirm that the update does not work.
As I've said in my previous post, I can only repeat and confirm, that the sequence of operation indicated by the other posted, worked fine here so, if you think it doesn't work, please describe precisely your sequence of operations.
Just installed that liveupdate yesterday, entered P3Dv3 and GSX crashed completely right after requesting refueling. I even had to de- and reinstall GSX to get it up and running again
It's not possible that installing "just" the Live Update could cause crash. And it's not even possible that reinstalling GSX would fix it. Unless, you were updating from an old version, you forgot to install the latest full installer, so you did it now, which explains why it "fixed" it, since you were supposed to install the latest full installer already, and Live Updating now, without first installing a full installer that was released on Dec 20th, will surely cause issues, since the Dec. 20th update was required.
Apart from that I have exactly the same issues several other custumers reported regarding stuck GSX after the catering services when refueling has already been requested.
Since it doesn't happen here, please indicate your precise, exact, sequence.
If I queue all services in one turn and don´t wait with my refueling request until the catering is finished and the catering vehicles disappeared somewhere on the taxiway, GSX will hang up its services. So far with every airport and all aircraft (PMDG737/777, Aerosoft Airbus) I´ve tested.
Please clarify. It's not very clear if with "all services", you mean:
- ALL services, meaning you queue Deboarding, Catering, Refueling, Boarding and Pushback all at once
OR
- Some services. And in this case, indicate which ones you queued, and which you haven't.
Please, try to be as precise as possible. The precise, exact, sequence of the operations, and whether you are using the airplane Progressive refuel method or not and, in case of "not", whether GSX is set to Always Refuel Progressively, or not.
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EDIT: Queuing both catering and refueling works properly now. However, requesting for boarding AFTER refueling now stucks at "passengers board, baggage loading in progress". The loaders move to the cargo doors but nothing happens after that.
Scenery: imaginesim wsss gate 45
Aircraft: PMDG 777-300ER
Amount of fuel loaded: 123000 Kg
Multiple trips: Yes
I'm sorry, but I've just tried the same situation ( with the only difference I used the default WSSS airport ), and I cannot reproduce the problem. Selecting Catering, Refueling and then Boarding, works normally.
- Have you started from Catering (I did), or you made Deboarding first ?
- Have you queued ALL 3 Services, or you waited for Refueling to end before Boarding ? I only queued the first 2, and then selected Boarding after.
Again, it's SUPPOSED to work in all cases, we just need to find where the problem is.
It's working for me in SOME cases as of now.
How it works for me:
1. Start with Catering (As I always do, I don't start my flights with deboarding.)
2. Wait for Catering to finish (Wait for the vehicles to drive away from the aircraft)
3. Start Refueling
4. Wait for Refueling to finish (This means waiting for all the fuel to be loaded on. I have multiple trips on. I'll only continue activating other services AFTER the refueling trucks are gone. There are exceptions though*.)
5. Start Boarding* (This is where the bug comes in)
*As of now, I do not queue services. Meaning to say I will only start a service after the previous one has completed and vehicles gone. This works for me 90% of the time. The other 10% of the time for some reason the boarding sequence gets stuck. In dubai, I did my pre-flight sequence in this manner and the bug still happened.
Airport: Flytampa Dubai
Aircraft: PMDG 777-300ER (Using instant fuel on the PMDG, multiple trips on)
Gate: D10
Fuel loaded: 42000kg
Another situation would be when I start queuing boarding BEFORE the refueling trucks have disappeared. Now this would cause the boarding sequence to get stuck 9/10 times. My previous posts about my experience at WSSS happened due to this.
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So, to sum up, you say that:
If you don't queue anything, it works 9 times out of 10, while if you queue (what, everything ? just refueling+catering ? ), it doesn't work 9 times out of 10 ?
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So, to sum up, you say that:
If you don't queue anything, it works 9 times out of 10, while if you queue (what, everything ? just refueling+catering ? ), it doesn't work 9 times out of 10 ?
That's right, which makes it hard to pin-point the exact cause on my end ???
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That's right, which makes it hard to pin-point the exact cause on my end ???
I made another (many) test, and I was finally able to reproduce in ONLY on situation:
- If you queue Catering, Refueling AND Boarding.
Everything else works fine, I tried all of these and they all work:
- Catering+Refueling and then wait to call Boarding until Refueling is done
- Catering+Boarding
- Refueling+Boarding
The only thing that seems to stop for me, is queuing all 3 together. However, being able to reproduce it, is what makes a fix possible...
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Well as I mentioned earlier, the problem just so happens to occur more often on my system when queuing the services. The earlier bugfix did solve the problem between catering and refueling though.. Not sure why boarding broke after that.
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The above is happening to me also. I de-boarded, selected catering, and all is fine. Both items show completed. When I refuel, the truck arrives, I select the amount of fuel, the truck leaves. When I select Ctrl-12, it does not show refueling as complete. I was using the QualityWings 757. This has now occurred 3 times at 3 different airports.
Jim
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I don´t want to discuss about that "impossible" crash anymore. Just want to let you know that if I treat my customers the same way I would get in serious trouble.
But a solution for that stuck services problem is still appreciated and yes I ran the full installer from 20th dec.
The services I usually request at once in a queue: Catering, Refueling, Boarding
After the catering service nothing happens anymore. Refueling in the GSX menu says "waiting for other services to be completed" which they actually already are.
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I don´t want to discuss about that "impossible" crash anymore. Just want to let you know that if I treat my customers the same way I would get in serious trouble.
I don't know what you are referring with your "treating your customers" sentence. I cannot see anything other than a simple request, with nothing personal in it.
But a solution for that stuck services problem is still appreciated and yes I ran the full installer from 20th dec.
The services I usually request at once in a queue: Catering, Refueling, Boarding
Then you must have missed my previous post, which clearly acknowledged the problem using THIS specific course of action, and which also said we are fixing it, of course.
I'll quote the relevant part again:
The only thing that seems to stop for me, is queuing all 3 together. However, being able to reproduce it, is what makes a fix possible...
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Update:
Boarding freeze bug happened again,
Airport: imaginesim WSSS gate B3
Aircraft: pmdg 777-300er
Fuel loaded: 120000kg
Multiple trips on.
Might have caught the cause of the bug now, I called for boarding BEFORE the cargo loaders returned to the aircraft after backing away during refueling. In this case, I noticed that the baggage trucks were present at the airport some distance away. However, they were not moving and the cargo loaders were not raised.
Do test this and let me know if you're able to reproduce the bug on your side
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Please stop reporting this bug until you try the latest Live Update, which we'll release in a couple of hours.
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The bug is STILL PRESENT after the latest updates...albeit slightly different this time.
Tried another flight at flytampa EHAM,
Called for catering and refueling as per normal, no issues with queuing.
Thereafter I requested for boarding, cargo loaders raise up as they should. However, the baggage trucks are stuck at where they spawned.
Any ideas? Am I doing something wrong ? And why is it that I do not have the option to reset the queue after the update?
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Yeah this happened to me as well. Definitely a bug
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Called for catering and refueling as per normal, no issues with queuing.
Thereafter I requested for boarding, cargo loaders raise up as they should. However, the baggage trucks are stuck at where they spawned.
Tried exactly the same, and no problems whatsoever. I queued Catering and Refueling, and selected Boarding as it seems you did, from your report.
If not, please indicate a precise reproduction steps, including the airplane used.
And why is it that I do not have the option to reset the queue after the update?
Since GSX was released, the Reset option appeared only if you started with Deboarding, maybe it's not the ideal solution, but it always been like this, and nothing changed with the update. We might add the ability to enable the Reset even when starting with another service but (as discussed in other threads too), it's not the Reset option does anything special: it's just a shortcut for the "Restart Couatl" menu option: they are one and the same.