FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: Cfoley on June 13, 2016, 03:31:56 am
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Hi,
Since the most recent June GSX updates, I have been having continuous problems of missing sections of the luggage vehicles. (See photo). This one occurred at FSDT JFK. The others occurred at other airports. I read the various posts on trouble shooting the problem. I down loaded from the FSDT website of the Full Installer and the vehicle updates, and the Stand Alone Manager several times. The Vehicle updates did seem to fix the missing push back trucks when starting a flight when requesting GSX, but upon arrival, the same sections are missing on the baggage loader vehicles. I use QW757 and Level-D 767 aircraft. The missing parts on the photos is when I used Level-D 767. I do not do paint kits, so I counted that out as a problem. Any possible suggestions?
Thanks!
CF
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look up in the sky ..... did it for me !!
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The vehicles in the sky clearly indicates you haven't updated with the current full GSX installer.
If you are *sure* you have, it's likely you have additional liveries you made with the PaintKit, (or you downloaded the PaintKit and forgot about it), so you must install the updated PaintKit too.
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Are you referring to my post question, or the post below mine? I don't have any vehicles in the sky. I know I never downloaded any paint kit. Also one of the luggage loaders is still missing when I use the QW757. I thought I had that problem fixed. I keep reinstalling the Full Installer and Vehicle updates, but it does not fix the problem. There are times everything is there at departure airport, but something is missing at the arrival airport, or visa-versa. The items missing is either the push back, luggage tow vehicle, or the 1st loader.
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Are you referring to my post question, or the post below mine? I don't have any vehicles in the sky
I was replying to the post with a screenshot showing vehicles in the sky, of course.
There are times everything is there at departure airport, but something is missing at the arrival airport
Have you selected the airport and the gate when still in flight ?
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I select the airport and gate before the flight. At the arriving airport, I go to the gate the ATC in FSX tells me to taxi to.
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I select the airport and gate before the flight. At the arriving airport, I go to the gate the ATC in FSX tells me to taxi to.
The gate the ATC directs you to, doesn't have any connection to the gate GSX uses. That's why we initially didn't allow to pre-select a gate in GSX, since the ATC will likely select a different one.
But users asked for it, saying they never use the default ATC, they only fly online, so the real ATC always assign the gate before landing, so we added the option to pre-select it in GSX.
But if you use the default ATC, if you want to be serviced by GSX at the gate the ATC assign you to, you must change the gate in GSX (using the relevant menu option in GSX) after you land, as soon as you are assigned a gate by the ATC. We cannot "force" the ATC to give you the same gate you selected in GSX.
In any case, try to install the latest Addon Manager update (released today), because we fixed a problem with some vehicles missing when pre-selecting a gate while still in flight.
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This, unfortunately does not solve the problem when I start FSX at a departure airport. I installed the latest Stand Alone Manager, and it seemed to work with the missing loader at FSDT KJFK, but when when I tested it at another FSX default departure airport, one of the loaders is missing again. I am also now dealing with a new issue involving FSDT KJFK and started a new post for that particular issue.
Since it now appears GSX is not really compatible anymore with my FSX ATC since the latest download updates, do I request a gate once I land using GSX to get the GSX vehicles to appear without missing parts? Also, will the gate state if it is for a particular size aircraft like a "large" or "heavy"? The GSX documentation manual only gives taxi options once I landed when I select Ctrl F12. It can't be done at the departure airport to pre-assign a gate at the destination airport. As far as the loader still being missing at a departure airport, I don't know what else to do.
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Since it now appears GSX is not really compatible anymore with my FSX ATC since the latest download updates
That's not the case.
The supposed "incompatibility" can be an issue only if you pre-selected a gate in GSX while in flight, because in that case you will likely have to change it as soon the ATC will assign its own.
But even with previous versions, you will still have to select the SAME parking assigned by the ATC in GSX, if you wanted to be "compatible", but it was your *choice* to do so, and many users DO NOT want to be FORCED to go to the parking chosen by the ATC, that's why GSX always let you choose the parking independently from the ATC.
Basically, if you don't use the new gate pre-selection in flight, it's EXACTLY like it always been.
I request a gate once I land using GSX to get the GSX vehicles to appear without missing parts?
I don't understand you here. There are no missing *parts*. There were a bug before yesterday's update, that some vehicles were *entirely* missing (not just parts), when pre-selecting a gate, but this has been fixed in the update.
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I'm sorry, I should have stated "missing vehicles", not parts, which is still a problem.
I am a bit confused. The only option I have with choosing a gate with GSX is after I land at an airport. If I try and do that at the departure gate I pre-select at an airport in FSX and then check GSX for a gate, I only get a menu of "Hangers" , "Hanger door" in GSX. Sometimes upon arrival at an airport, I sometimes will ignore a gate assignment by FSX ATC and go to another gate and/or at another terminal, and it works fine and GSX works plus all the GSX vehicles show up upon request. But of course this was only before the recent download updates I installed. If I do a Ctrl F12 "In flight", can I choose a gate at the arrival airport with GSX? If so, I never tried that before. I always use FSX ATC for gate assignments, and never had any GSX missing vehicles with that, until I downloaded the recent GSX updates. Others may have issues with using FSX ATC for gate assignments, but I never did and GSX worked fine. And if I did not like the gate assignment, I went to another without any problems.
Just a thought. I still have my old GSX downloads from the past year. To end these new problems which I did not have before with GSX, Am I able to re-download an older GSX versions instead? Because I did not have any missing vehicles at all back then.
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I'm sorry, I should have stated "missing vehicles", not parts, which is still a problem.
Then, before confirming you have missing vehicles, be sure you install the latest update.
The only option I have with choosing a gate with GSX is after I land at an airport.
That seems to indicate you never installed the recent GSX in the first place, because you should be able to select a GSX gate in flight, with a menu listing all the nearby airports. Although this function had that bug (which is now fixed) it should at least be there!
Download and install the latest Full GSX installer, just to be sure you have everything updated.
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I did install the latest updates. I downloaded the full installer, vehicle updates and the Stand Alone Manager on Monday evening. I did the Standalone Manager yesterday. I will try and download everything again this evening.
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I downloaded the latest (June 14th) Full Installer last night and did a flight today from FSDT JFK airport to KMSP. At JFK, all of GSX vehicles were there with nothing missing, but upon arrival at KMSP, one of the luggage carriers was missing. I guess there is not much else that can be done about this problem.
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I guess there is not much else that can be done about this problem.
There's always something that can be done. Do you have Couatl.err file in your %APPDATA%\Virtuali folder ? If yes, post its content.
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Do you have Active Sky Next ? I was never able to replicate this problem before but now, after many reports with problems and crashes with ASN, I downloaded the latest Trial version, and sure enough, for the first time I was able to see one missing baggage cart!
However, it happened only once. Tried deboarding a dozen times, but it never happened again, but it's clear it must have something to do with ASN. Perhaps it's just sending too many commands to Simconnect, so when it's our turn to talk with it (to create a vehicle), it doesn't reply because the communication pipe is full, so the vehicle cannot be created.
An user reported a somewhat similar issue with ASN, and he said he didn't happen with Opus:
http://www.fsdreamteam.com/forum/index.php/topic,11451.msg89968.html#msg89968
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I checked my %APPDATA% and there are several files for Virtuali. I am not sure which one you need. (See attached). Also, I do have Active Sky Next which I have been using for about a year now and always use it with FSX. I have not installed any updates from ASN in a while and can't remember when the last time I did. I did receive a pop up message yesterday form ASN when uploading ASN in FSX and there are new updates to download, but I did not bother with the updates. It was something about Service Pack 5. I only have Service Pack 2 with FSX.
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You have the file extension hidden, so it's not so easy to know for sure which file is which, but I guess is the one with the "text" icon. Best if you disable the option to "Hide known file extensions" in the Explorer View options.
The file is named either Couatl.log or Couatl.err, depending if you had logging enabled or not in GSX.
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I am not sure about any hidden file extension or what that is. Also, the only view is the "Notepad" view and it does not function. I opened up the file and attached is what is in it. I don't know if this helps or not.
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I am not sure about any hidden file extension or what that is. Also, the only view is the "Notepad" view and it does not function. I opened up the file and attached is what is in it. I don't know if this helps or not.
Your log file shows that you didn't do anything in that session. The log file will be rewritten everytime you start a new session so, you must post it only *immediately* after a session where you got that problem.
If you restart FSX instead, a new log file will be created, so we'll never knew IF you had any errors or anything else that might explain what happened.
About ASN, first be sure to update it to the latest version and then, try with the ASN module disabled, as explained here:
http://www.fsdreamteam.com/forum/index.php/topic,13827.msg102480.html#msg102480
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I did a flight from KMSP to LIRF and GSX worked at KMSP and at the arrival airport. No missing vehicles, or sections of it this time. But, Ultimate Traffic II disappeared when arriving over France. I did not notice the missing air traffic until final approach at LIRF. UT2 was also missing at the menu bar. I did not want to attempt Ctrl + shift +R to reset because I was afraid of getting a fatal error, which easily happens on long flights when I open up something on the menu bar. When I closed and reopened FSX, UT2 was there. I don't know if the missing UT2 had anything to do with GSX fully working at the arrival airport.
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When I closed and reopened FSX, UT2 was there. I don't know if the missing UT2 had anything to do with GSX fully working at the arrival airport.
That's possible, and it fits in my theory of a generic "Simconnect clobbered" issue. Regardless who's causing it, it's possible that, when there are many 3rd party modules, all communicating with FSX using Simconnect, if the communication channel becomes too crowded, the sim might not be able to process all requests, and will start skipping some of them.
For example, GSX might ask to create a vehicle, and the request might be ignored, because the sim was too busy processing other requests from other addons.
As with ASN, if UT2 was unable to create an AI plane, you would hardly notice it, but since GSX is supposed to create objects all around your plane, a problem like this cannot be missed, so it would seems like a GSX problem, but in fact it's just Simconnect too taxed by too many installed addons that it cannot work correctly anymore.
I'd try with disabling every 3rd party addon and leave just our two modules ( bglmanx.dll in the DLL.XML and couatl.exe in the EXE.XML ) and see if this will fix the issue definitely. At least to confirm this is the problem.
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I tried an experimental flight today from KMSP to KATL. The push back vehicle was missing at KMSP, and one of the loading containers (767) was missing at arrival. UT2 did not disappear this time enroute and the destination airport. Attached are the APPDATA files for KMSP departure. It does shows a sim disconnect. I did not post all the lines in between because it was very long.
I use FSpassengers, GSX, UT2 and ASN. If your theory is right and this is due to too many third party modules causing disconnects, I don't want to stop using UT2, FSpassengersor ASN if they are the causing the GSX problem. If so, I may just have to put up with missing components of GSX. But there is nothing I can do if I lose UT2 while in flight since the menu bar disappears. What puzzles me is how these disconnects started? I have been using these third party modules long before these GSX problems started.
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I did not post all the lines in between because it was very long.
But why you are posting IMAGES ?? Just Attach the log file itself...and ZIP it first or renamed it as .TXT, because the forum might not accept a file with a .LOG extension.
I use FSpassengers, GSX, UT2 and ASN. If your theory is right and this is due to too many third party modules causing disconnects, I don't want to stop using UT2, FSpassengersor ASN if they are the causing the GSX problem. If so, I may just have to put up with missing components of GSX.
Could you please TRY with ALL modules disabled to be SURE they are the problem ? Once we'll know FOR SURE this is the problem, then we can start discussing possible solutions.
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Hello guys..
i'm getting the same problem here since I updated my GSX.
The pushback cars, fuel truck and catering trucks is showing normally. But the luggages cars not showing.
The stairs is not showing too.
I tryed to reinstall .... to remove everything and install again... start without ASN .... clean my registers ... but.. nothing..
I have no idea what I need to do more.
Help please.
Thanks
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Dizaro, I am going to attempt something different. I am going to download an older GSX Fuller Installer I have saved in my downloads from last February and see what happens. If I get a full flight without any missing GSX vehicles or Ultimate Traffic 2, disconnects enroute, then I fixed the problem. If not, well, I will just download the latest GSX full installer again and start from scratch. All these problems started with the latest GSX Full installer from June. So that is why I think I will download the older version and see what happens. Nothing to lose by trying it.
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Dizaro, I am going to attempt something different. I am going to download an older GSX Fuller Installer I have saved in my downloads from last February and see what happens. If I get a full flight without any missing GSX vehicles or Ultimate Traffic 2, disconnects enroute, then I fixed the problem. If not, well, I will just download the latest GSX full installer again and start from scratch. All these problems started with the latest GSX Full installer from June. So that is why I think I will download the older version and see what happens. Nothing to lose by trying it.
OK... I'll wait for your test.. because I don't have another version of GSX unless the last one.
But I have no doubt that this error is related to the last update.
good luck dude.
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Dirzao, It did not work. I get instant "fatal errors" when loading up FSX. I tried 3 times and I get fatal errors when I try and load an aircraft. So, I went ahead and downloaded the latest updates again. I regret downloading the latest GSX updates because that is when this mess started. If GSX works fully, then I get disconnects with Ultimate Traffic 2, which did not occur before the June updates. Matter of fact, I now get instant fatal errors loading up FSX.
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Dirzao, It did not work. I get instant "fatal errors" when loading up FSX. I tried 3 times and I get fatal errors when I try and load an aircraft. So, I went ahead and downloaded the latest updates again. I regret downloading the latest GSX updates because that is when this mess started. If GSX works fully, then I get disconnects with Ultimate Traffic 2, which did not occur before the June updates. Matter of fact, I now get instant fatal errors loading up FSX.
tsc tsc tsc .. I have no ideia what we need to do to solve it.
I don't have any AI traffic installed....
I'll try to remove everything again and install the full GSX ... ( I already made it before)
I guess someone from support should try to help us with this problem.
Maybe provide the last version without this package that seems that is not working properly for many people.
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I guess someone from support should try to help us with this problem.
Someone from support is replying and helping to each and every post since days. The issue is, we cannot replicate it in any way, and it seems to affect users with many 3rd party modules that generates lots of traffic on the Simconnect. It might be an AI traffic package, it might be ASN, it might be the VRS TacPac or a COMBINATION of them.
Well, in fact, it's not entirely correct we were "never" able to replicate it. As I've said in many other posts, I wasn't able to replicate it, until I downloaded the Trial version of ASN. Then, I got a missing loader ONCE, but never again.
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Please don't think I believe that the Virtuali team is not helping. I always get responses to my questions and I appreciate it. Things are sure not going well at all. I now get FSX fatal errors just a few minutes of opening up FSX. I don't know what has happened since all of this started.
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I fixed my problem.
yesterday after many furious hours of work to try to solve it.
I uninstalled completly ... I cleaned all the register related to application install using CCleaner app.
After I went to regedit and I searched for everything called GSX, couatl ... and removed it.
After that ...I installed as administrator.. and now almost everything is normal here.
Almost because one of more flown airport here does not recognized any gate on GSX (SBGL)(Tropicalsim)
I guess GSX is pointing for an .BGL with a strange name.. XBGL.adex (?????)
but ... anyway.. it's working now.
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The issue is, we cannot replicate it in any way, and it seems to affect users with many 3rd party modules that generates lots of traffic on the Simconnect. It might be an AI traffic package, it might be ASN, it might be the VRS TacPac or a COMBINATION of them.
umberto
i've been following this topic in particular .... as i have almost identical experiences as cfoley.
essentially, all vehicles are seen on the ground .... but never all required at each departure / destination (gate called on the ground) and differing ones missing the next flight on the same routes between a number of usa fsdt & fbeam airports.
i am working my way through your suggestion to disable other addons ... but to no avail with ASN, MCE, VAI.
the one thing which seems a tad odd ( & which may be of significance) in the latest update is that when you invoke gsx, the default airline (in a group) is rarely the same at the same gate ... or is it that i never noticed that previously.
hope to hear good news soon.
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Hey,
I just wanted to add my name to the list of people having this problem. I also run ASN but the problem can still occur when I don't have it running. I have followed the above steps exactly and it did not resolve the issue for me. I will follow this topic closely in the hope a solution is found, as to be fair the support here is great and problems seem to be solved quickly.
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i am working my way through your suggestion to disable other addons ... but to no avail with ASN, MCE, VAI.
team
have tried all disables separately & collectively (on my addons) to no avail ..... UT2, Orbx objectflow , AS FlightRecorder, Feelthere Aurbus, fsuipc, AES in addition to the above (in both the dll & exe.xml files)
one thing that seems to work most of the time is a reset & allowing the default to load without selection (more complete but still not !00% all the time).
i also note as before that all vehicles appear to load in the first instance but then different ones at different loads quickly disappear ... a short flash you might say & then gone !!
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The vehicles in the sky clearly indicates you haven't updated with the current full GSX installer.
If you are *sure* you have, it's likely you have additional liveries you made with the PaintKit, (or you downloaded the PaintKit and forgot about it), so you must install the updated PaintKit too.
This was the solution for me. I had also missing vehicles after last update, but with reinstalling the paintkit, all fixed.
Inviato dal mio Sirius_QS utilizzando Tapatalk
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This was the solution for me. I had also missing vehicles after last update, but with reinstalling the paintkit, all fixed.
Artur
I don't have any additional liveries ..
I uninstalled GSX then installed the full installer update ... how can I have a need for the paintkit ??
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This was the solution for me. I had also missing vehicles after last update, but with reinstalling the paintkit, all fixed.
Artur
I don't have any additional liveries ..
I uninstalled GSX then installed the full installer update ... how can I have a need for the paintkit ??
I put that answer, because I have made my own custom ground service like "Tarom" at LROP one year ago, and two days ago after update, the vehicles dissapeared. That's why I reinstalled paint kit. After that works. The vehicles return again. It is normal if you think, because is missing the path to point at that specific user vehicle in sim.cfg. But this is what I do, maybe you have downloaded some custom GS for some airport...
Inviato dal mio Sirius_QS utilizzando Tapatalk