FSDreamTeam forum
Products Support => Los Angeles support FSX/P3D => Topic started by: natoseigh on June 03, 2016, 05:07:35 am
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hello sir
am having problem with the fsdreamteam klax scenery for some strange reason each time I try to choose a gsx service after the menu pops up the biuldings and ground textures disappear and only have the jetway ,I have updated all your products to the new installer including stand alone manager and gsx services and even updated klax airport more than 5 times and each time I bring up gsx menu and choose a service the buildings and everything goes missing please help.thank you
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I am having this issue aswell.
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really?glad its not just me very weird and kinda frustrated spent money to buy something and can't even enjoy it
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Check the %APPDATA%\Virtuali folder if you have a Couatl.err file after the crash, and if you have one, (or you have a Couatl.LOG file) post its content.
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Umberto,
There is no Couatl.err file generated for me. Please note that it appears its couatl crashing because when this happens all GSX/Couatl related option from the add-ons menu disappear and don't come back.
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I am getting this error in the couatl.log in my FSX main folder:
Cannot patch objects under C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\Simobjects/Misc/FSDT_KLAX
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is there a way for me to attach the content of the Couatl.err i found since its very long but yes there is a coul .err i found .
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is there a way for me to attach the content of the Couatl.err i found since its very long but yes there is a coul .err i found .
ZIP the file and attach it to a message.
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are you guys still working on a fix yet since i know other members of this forum are having the same issue
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are you guys still working on a fix yet since i know other members of this forum are having the same issue
How do you expect we "work on a fix", if you don't send the Couatl.err file I requested, which might explain WHAT is really happening ?
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Umberto,
I am having the same problem but I don't have a couatl.err file.
Why might this be?
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couatl v3.0 (build 3187)
panic log started on Tue Mar 08 18:40:23 2016
problem raised by addon <unknown>
Traceback (most recent call last):
File "<string>", line 47, in loadAddons
File "<string>", line 36, in importAndCreateInstance
File "couatl\common\__init__.py", line 29, in <module>
File "couatl\common\textinput.py", line 4, in <module>
RuntimeError: <unknown error>
{}
Connection with Prepar3D v3 lost (has it crashed?)
disconnected from SimConnect.
Ok this is MY log. I was thinking about not posting it because of the date. I may be able to give you a more drawn out explanation to what's happening. I load up the sim. Load C&D in the Aerosoft A320 (And yes, I've tried in other planes). Open up GSX menu, select Request Catering Service. My sim is still responding and my aircraft sinks slightly down. I have jetways, blurry ground textures that look almost as if they are made of grass, and no buildings. Tried it over again, it crashes. I'm not sure how much more we can give you as some/most of us have either outdated .err files or even no .err files. That's all the information we have other than knowing that we can't use GSX with LAX.
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Wanted to chime in and say that I too am experiencing a couatl crash upon requesting a service from GSX at KLAX.
I checked my couatl.err log and there was nothing in there relating to these crashes.
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couatl v3.0 (build 3187)
panic log started on Tue Mar 08 18:40:23 2016
Ok this is MY log. I was thinking about not posting it because of the date.[/quote]
Exactly, it's an old log coming from an older version.
Note that, if you enabled Logging in the Trobleshooting section of the GSX Settings, any errors will be logged in the Couatl.LOG, not the .ERR file. Have done that ? If yes, you should post your Couatl.LOG instead.
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Umberto,
I loaded up at KLAX and requested deboarding the buildings and ground textures go away and all couatl related option are gone from the add-ons drop down. Here is the last 20 or so lines of my couatl.log.
Loading aircraft data from Airplanes\PMDG 737-800NGX WL
Airplane major/minor version: 737 800
intelliscene.cfg provides aircraft data with priority 1
aircraftDb.py provides aircraft data with priority 2
Using aircraft data from aircraftDb.py
Added Menu SubItem "Customize airport positions..." (parentId 83, id 100)
Entering KLAX area...
Patching for custom Ambient Visibility in file model.KLAX_brd/KLAX_brd.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng1/KLAX_hng1.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng2/KLAX_hng2.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng4/KLAX_hng4.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng4_lgh/KLAX_hng4_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng5/KLAX_hng5.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng5_lgh/KLAX_hng5_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng6/KLAX_hng6.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng6_lgh/KLAX_hng6_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_sett01_sf/KLAX_sett01_sf.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_sett01_sfES/KLAX_sett01_sfES.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_sett01_sfOV/KLAX_sett01_sfOV.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t1_lgh/KLAX_t1_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t2_lgh/KLAX_t2_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t3_lgh/KLAX_t3_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t4_lgh/KLAX_t4_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t5_lgh/KLAX_t5_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t6_lgh/KLAX_t6_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t7_lgh/KLAX_t7_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t8_lgh/KLAX_t8_lgh.mdl 0
Cannot patch objects under C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\Simobjects/Misc/FSDT_KLAX
Requested assistance services at Tom Bradley Intl. Terminal|Gate 112 (FSX Name=Gate 112)
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The error is not very clear, please try with this updated file attached, to be put under FSX\fsdreamteam\Couatl\common, then try again and check the new Log, it should show a more descriptive cause of the error.
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Here is the last 20 or so line of from the more detailed couatl.log
Loading aircraft data from Airplanes\PMDG 737-800NGX WL
Airplane major/minor version: 737 800
intelliscene.cfg provides aircraft data with priority 1
aircraftDb.py provides aircraft data with priority 2
Using aircraft data from aircraftDb.py
Near airport 'klax' has a visibility range of 3 miles
Loading airport KLAX from C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\FsDreamTeam\KLAX_V2\scenery\KLAX_AP.BGL
Using airport customization from GSX.airports.klax_fsdt
Loading user customizations from C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\FsDreamTeam\KLAX_V2\scenery\klax.ini (file is designer-provided and won't be modified in-place)
Loading user customizations from C:\Users\Ian Jacobson\AppData\Roaming\Virtuali/GSX\klax-t-stfc.ini
Added Menu SubItem "Customize airport positions..." (parentId 83, id 100)
Entering KLAX area...
Patching for custom Ambient Visibility in file model.KLAX_brd/KLAX_brd.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng1/KLAX_hng1.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng2/KLAX_hng2.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng4/KLAX_hng4.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng4_lgh/KLAX_hng4_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng5/KLAX_hng5.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng5_lgh/KLAX_hng5_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng6/KLAX_hng6.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng6_lgh/KLAX_hng6_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_sett01_sf/KLAX_sett01_sf.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_sett01_sfES/KLAX_sett01_sfES.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_sett01_sfOV/KLAX_sett01_sfOV.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t1_lgh/KLAX_t1_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t2_lgh/KLAX_t2_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t3_lgh/KLAX_t3_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t4_lgh/KLAX_t4_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t5_lgh/KLAX_t5_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t6_lgh/KLAX_t6_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t7_lgh/KLAX_t7_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t8_lgh/KLAX_t8_lgh.mdl 0
patch_MATE - Cannot patch objects under C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\Simobjects/Misc/FSDT_KLAX reason [Error 3] The system cannot find the path specified: u'C:\\Program Files (x86)\\Microsoft Games\\Microsoft Flight Simulator X\\Simobjects/Misc/FSDT_KLAX/KLAX_sett01_sf/KLAX_sett01_sf.mdl'
Requested assistance services at West Remote|Gate 207 (FSX Name=Gate 207)
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[Error 3] The system cannot find the path specified: u'C:\\Program Files (x86)\\Microsoft Games\\Microsoft Flight Simulator X\\Simobjects/Misc/FSDT_KLAX/KLAX_sett01_sf/KLAX_sett01_sf.mdl'
Ok, I see the problem, although this error shouldn't cause a crash. Try with the attached file, and see if it goes away. Place it in the FSX\fsdreamteam\Couatl\KLAX folder
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Still crashing but not the same error
Using airport customization from GSX.airports.klax_fsdt
Loading user customizations from C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\FsDreamTeam\KLAX_V2\scenery\klax.ini (file is designer-provided and won't be modified in-place)
Loading user customizations from C:\Users\*REMOVED*\AppData\Roaming\Virtuali/GSX\klax-t-stfc.ini
Added Menu SubItem "Customize airport positions..." (parentId 83, id 100)
Entering KLAX area...
Patching for custom Ambient Visibility in file model.KLAX_brd/KLAX_brd.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng1/KLAX_hng1.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng2/KLAX_hng2.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng4/KLAX_hng4.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng4_lgh/KLAX_hng4_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng5/KLAX_hng5.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng5_lgh/KLAX_hng5_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng6/KLAX_hng6.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_hng6_lgh/KLAX_hng6_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_sett01_sf/KLAX_sett01_sf.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_sett01_sfES/KLAX_sett01_sfES.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_sett01_sfOV/KLAX_sett01_sfOV.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t1_lgh/KLAX_t1_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t2_lgh/KLAX_t2_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t3_lgh/KLAX_t3_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t4_lgh/KLAX_t4_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t5_lgh/KLAX_t5_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t6_lgh/KLAX_t6_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t7_lgh/KLAX_t7_lgh.mdl 0
Patching for custom Ambient Visibility in file model.KLAX_t8_lgh/KLAX_t8_lgh.mdl 0
Patching for restore Bloom in FSX in file model.KLAX_sett01_sf/KLAX_sett01_sf.mdl 0
Patching for restore Bloom in FSX in file model.KLAX_sett01_sfES/KLAX_sett01_sfES.mdl 0
Patching for restore Bloom in FSX in file model.KLAX_sett01_sfOV/KLAX_sett01_sfOV.mdl 0
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Still crashing but not the same error
Your log doesn't show any error.
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I thought it looked that way. It is still crashing however.
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I thought it looked that way. It is still crashing however.
Please clarify what to do you mean with "crashing". An FSX crash with an error, a Couatl crash with an error, or Couatl just disappearing with no errors ?
And, could you please post the *entire* log file ? Don't copy it in a message. ZIP it and attach it to the post.
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By crash I mean couatl disappears with no errors.
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By crash I mean couatl disappears with no errors.
Try to clean all your GSX preferences, by removing this file:
%APPDATA%\Virtuali
Then reinstall GSX, using only the current installer. Note that, by removing that folder, you'll lose all your GSX airport and airplane customizations so, if you made some, you might want to backup the folder to a different place first.
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Still crashing... :(
Here is the most recent log.
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Try this file, to be placed here:
FSX\fsdreamteam\Couatl\GSX\AssistanceServices
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Works like a charm!
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Works like a charm!
Glad to hear it. It was a bug with parkings having a long custom name, that's why it only happened in specific places.
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Cool I am guessing the installer will be updated?
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I use AES for pushback at LAX during the pushback I got a warning popup that opened the couatl log with this error. couatl restarted fine but this seems to be another error that was overlooked.
Cannot patch objects under C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\Simobjects/Misc/FSDT_KLAX
User collision geometries reloaded
Requested assistance services at Terminal 2|Gate 28 (FSX Name=Gate 28)
delay = 6000 kind 0
delay = 0 kind 1
Traceback (most recent call last):
File "couatl\GSX\__init__.py", line 631, in checkAirplane
File "couatl\GSX\assistanceServices\__init__.py", line 1263, in aircraftDisengaged
File "couatl\GSX\assistanceServices\jetwayOperations.py", line 100, in resetGate
AttributeError: 'Jetway' object has no attribute 'SODEInjectedSimObjectID'
{'Airport': 'KLAX', 'Requested assistance services at': 'Terminal 2|Gate 28 (FSX Name=Gate 28)', 'User Pos': (33.94731156738427, -118.40464342712433, 42.4952 m, 4.05122 m, 152.8822758029733)}
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Cool I am guessing the installer will be updated?
That fixed file is part of the files that are being downloaded on the fly by the installers so no, there's no need to update it, because everybody running it after your report will get it automatically.
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I use AES for pushback at LAX during the pushback I got a warning popup that opened the couatl log with this error. couatl restarted fine but this seems to be another error that was overlooked.
The error is an entirely different issue, and it hasn't been overlooked:
http://www.fsdreamteam.com/forum/index.php/topic,13586.msg100904.html#msg100904
BTW, could you please elaborate a bit why you want to use AES for Pushback at KLAX ? If there something the GSX Pushback is not able to do ? Improving the Pushback will be the MAIN new feature for the next version of GSX, so we need all the feedback possible.
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I use AES for pushback at LAX during the pushback I got a warning popup that opened the couatl log with this error. couatl restarted fine but this seems to be another error that was overlooked.
The error is an entirely different issue, and it hasn't been overlooked:
http://www.fsdreamteam.com/forum/index.php/topic,13586.msg100904.html#msg100904
BTW, could you please elaborate a bit why you want to use AES for Pushback at KLAX ? If there something the GSX Pushback is not able to do ? Improving the Pushback will be the MAIN new feature for the next version of GSX, so we need all the feedback possible.
So from what I can tell this error is still being fixed?
I have been using AES since before GSX was released I primarily use it for jetways. I actually do prefer the pushback that GSX uses and will be using GSX more in a few weeks when I switch to P3D.
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So from what I can tell this error is still being fixed?
No, it was fixed this morning, just that I'm responding to so many posts, that I couldn't find the time to post here, saying it's already fixed in the current Live Update.