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Products Support => GSX Support FSX/P3D => Topic started by: fastcheetah702 on October 13, 2015, 01:33:25 pm

Title: Unable to open GSX control Menu when pressing Ctrl-F12 **SOLVED**
Post by: fastcheetah702 on October 13, 2015, 01:33:25 pm
Hi

I have installed GSX for p3Dv3 and trusted all exe files with the Anti virus.
But I am unable to open the Control Menu when pressing Ctrl-F12 when in P3D V3.

Nothing appear when I press Ctrl-F12.

Is there anything I missed? I have install the latest version.

Thanks.

Regard

FAstCheetah702
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: virtuali on October 13, 2015, 01:34:05 pm
The usual question:

- Do you have BOTH the Addon Manager AND the Couatl and GSX menus under the FSX "Addons" menu ?
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 13, 2015, 06:13:07 pm
The usual question:

- Do you have BOTH the Addon Manager AND the Couatl and GSX menus under the FSX "Addons" menu ?

Yes all those are in the P3D V3 Menu, thats why it is strange that control menu not opening.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 13, 2015, 06:21:02 pm
The usual question:

- Do you have BOTH the Addon Manager AND the Couatl and GSX menus under the FSX "Addons" menu ?

And I don't see the caching message any more. Thanks. hope you could help.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: virtuali on October 14, 2015, 11:47:04 am
Yes all those are in the P3D V3 Menu, thats why it is strange that control menu not opening.

Does it open using the GSX menu, instead of the key ?
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 14, 2015, 03:04:45 pm
Yes all those are in the P3D V3 Menu, thats why it is strange that control menu not opening.

Does it open using the GSX menu, instead of the key ?

No, it wont open even if I click from GSX menu.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: virtuali on October 14, 2015, 07:06:25 pm
Quote
No, it wont open even if I click from GSX menu.

- Restart Windows

- Force a cache rebuild, by removing the following folder:

C:\ProgramData\Virtuali\Couatl

- Start the sim and WAIT for the cache to be regenerated.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 15, 2015, 07:45:38 pm
Quote
No, it wont open even if I click from GSX menu.

- Restart Windows

- Force a cache rebuild, by removing the following folder:

C:\ProgramData\Virtuali\Couatl

- Start the sim and WAIT for the cache to be regenerated.
There is no cache regeneration, and the folder Couatl is not being recreated when i check the folder Virtuali.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 15, 2015, 08:01:07 pm
I uninstall the whole thing and reinstall it again, it is working now. Thanks.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 15, 2015, 08:09:51 pm
Another problem.

I would like to register GSX at the addon manager but the register serial button is gray out and unclickabe. Any idea? Thanks.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: virtuali on October 15, 2015, 09:36:45 pm
I would like to register GSX at the addon manager but the register serial button is gray out and unclickabe. Any idea? Thanks.

That's because it's already registered.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 16, 2015, 01:59:01 pm
I would like to register GSX at the addon manager but the register serial button is gray out and unclickabe. Any idea? Thanks.

That's because it's already registered.

But the menu is " GSX - Trial mode menu". and 3 trial airports listed there. Please help Thanks.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: virtuali on October 16, 2015, 02:49:47 pm
Quote
But the menu is " GSX - Trial mode menu". and 3 trial airports listed there. Please help Thanks.

If the Addon Manager says it's Active, then it's Active so, it's possible you are mistakenly running P3D or another addon that starts with or launches P3D itself, in "Compatibility mode", like XP mode under Windows 7 or similar.

Check you don't run P3D  into a “Compatibility” mode, like XP or Vista or Windows 7, under Windows 8. Turn off any compatibility modes for the Prepar3D.EXE, which is how it's installed by default.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 16, 2015, 03:09:27 pm
Quote
But the menu is " GSX - Trial mode menu". and 3 trial airports listed there. Please help Thanks.

If the Addon Manager says it's Active, then it's Active so, it's possible you are mistakenly running P3D or another addon that starts with or launches P3D itself, in "Compatibility mode", like XP mode under Windows 7 or similar.

Check you don't run P3D  into a “Compatibility” mode, like XP or Vista or Windows 7, under Windows 8. Turn off any compatibility modes for the Prepar3D.EXE, which is how it's installed by default.

I have check p3d and it is not runnung any Compatibility mode. I am win7 not win8.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: virtuali on October 16, 2015, 03:31:33 pm
Quote
I have check p3d and it is not runnung any Compatibility mode. I am win7 not win8.

Then you might have another addon that starts with it that runs in Compatibility mode. Also, are you sure it's GSX that is listed as "Active" in the Addon Manager, and not other product ?
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 16, 2015, 03:38:59 pm
GSX is the only product I bought.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: virtuali on October 16, 2015, 04:31:31 pm
GSX is the only product I bought.

Then the problem can only be caused by running the sim, or another addon that starts with it, in Compatibility mode.

Try this:

Change the properties for the P3D\fsdreamteam\couatl\Couatl.exe file, to run as administrator. Is NOT required normally, but might fix your problem caused by the sim or another addon running in Compatibility mode.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 16, 2015, 04:59:31 pm
aha thanks, check Couatl.exe and its running in compatibility mode, turned it off and its working now.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: virtuali on October 17, 2015, 03:52:35 pm
aha thanks, check Couatl.exe and its running in compatibility mode, turned it off and its working now.

You must have set it in Compatibility mode by mistake, because it's not how it's installed by our installer.

But yes, this confirms the first diagnosis about addons starting with the sim and running in Compatibility mode having the same effect of the sim itself running in Compatibility mode, so this was expected.
Title: Re: Unable to open GSX control Menu when pressing Ctrl-F12 in P3D v3
Post by: fastcheetah702 on October 18, 2015, 05:15:33 pm
aha thanks, check Couatl.exe and its running in compatibility mode, turned it off and its working now.

You must have set it in Compatibility mode by mistake, because it's not how it's installed by our installer.

But yes, this confirms the first diagnosis about addons starting with the sim and running in Compatibility mode having the same effect of the sim itself running in Compatibility mode, so this was expected.

Yes your are right. Thanks for the help. Cheers. :D