FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: theminecraftmodman on August 17, 2015, 11:16:00 pm

Title: GSX Setup - Closes straight after open
Post by: theminecraftmodman on August 17, 2015, 11:16:00 pm

Hello, I've just purchased GSX and I've just downloaded the setup file on your website but when I try to run it, It just disappears - I've also tried to run it with administrator to see if that will fix the issue, But I have no luck - This is with installing it with Windows 10 - Microsoft Flight Simulator X: Steam Edition

Title: Re: GSX Setup - Closes straight after open
Post by: virtuali on August 17, 2015, 11:18:11 pm

If the installer doesn't start, it's possible the problem is caused by the antivirus, that has mistakenly detected it as a threat, and blocked from starting.

- Download and install with the antivirus ENTIRELY DISABLED

- BEFORE launching FSX, configure the antivirus to exclude the following files from scanning:

YourFSXFolder\bglmanx.dll
YourFSXFolder\fsdreamteam\Couatl\Couatl.exe

"YourFSXFolder", under Steam is: C:\Program Files (x86)\Steam\SteamApps\common\FSX\

- Now you can turn your Antivirus on, and launch FSX

- Note if FSX asks permission to run the Addon Manager and the Couatl programs, reply YES to both

- When FSX loads, check if you have BOTH the "Addon Manager" and the "Couatl powered products" under the "Addons" menu.

Title: Re: GSX Setup - Closes straight after open
Post by: theminecraftmodman on August 18, 2015, 11:11:35 am

I've disable my anti-virus while downloading and at opening but it still pops up for a fifth of a second then closes again.

Title: Re: GSX Setup - Closes straight after open
Post by: virtuali on August 18, 2015, 11:16:28 am

Quote from: theminecraftmodman on August 18, 2015, 11:11:35 am

I've disable my anti-virus while downloading and at opening but it still pops up for a fifth of a second then closes again.

You can activate logging in the installer, this way:

- Open a command prompt  ( start -> CMD -> enter )

- go to the folder where you have the installer, for example:

CD c:\Users\Yourname\Desktop

Assuming you put the installer on the Desktop

- launch the installer (CYVR, in this example) with this command:

gsx_fsx_setup.exe /log=install.log

This should hopefully create a file named install.log on your Desktop. If you have it, then send it to me ( via Email, please ).

Title: Re: GSX Setup - Closes straight after open
Post by: theminecraftmodman on August 18, 2015, 11:48:43 am

What email can I send it to? Is it ok to post it here as it's pretty short

Title: Re: GSX Setup - Closes straight after open
Post by: virtuali on August 18, 2015, 03:51:15 pm

The support email address is in "Contact Us" page, and in your purchase receipt. If the file is short, ATTACH it here, as a ZIP file.