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Products Support => GSX Support FSX/P3D => Topic started by: toelg on December 30, 2014, 09:34:32 pm

Title: "Couatl powered products" disappears from Fsx menu
Post by: toelg on December 30, 2014, 09:34:32 pm
Hi all,

I observe a strange behavior at my Fsx "Add-Ons" menu, using GSX :
After installing the addon-manager, the menu is complete. But as I open GSX by Ctrl+F12, and I request any service (Bording, fuel-truck, whatever), I can't open  GSX by Ctrl+F12 anymore, and the "Couatl powered products" disappears from my FSX menu after that.  ???

Any suggestions to fix that strange behavior ?

Thanks
Dietmar

Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: virtuali on December 30, 2014, 09:36:30 pm
The most likely reason is that you installed just the Addon Manager, but failed to update the vehicles too, as indicated in the release notes and in the forum update announcement, so the program can't find a missing vehicle.

So, either download one of the vehicles installers (which one, depending how old was your full GSX installation) or, if you don't want to wonder about this, just download and install the latest GSX full installer.
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: toelg on December 31, 2014, 12:46:49 am
Hi Umberto,

thanks for the very fast reply !

I've just installed the current GSX-setup again, but unfortunately the same behavior as before.


Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: virtuali on December 31, 2014, 02:40:16 pm
I've just installed the current GSX-setup again, but unfortunately the same behavior as before.

Before the menu disappears, enable logging from the Troubleshooting section of the "GSX - Settings" page, then exit FSX and restart it. Call GSX, and if the menu disappear, go into your %APPDATA%\Virtuali folder and post both your Couatl.LOG and Couatl.ERR files that should have been created there.
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: toelg on December 31, 2014, 06:10:34 pm
Here my cautl.log (atteched renamed to .txt); but there was no cautl.err built at the Virtuali folder.
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: virtuali on December 31, 2014, 06:23:03 pm
There's nothing wrong with your log. Does it happen on a default scenery ?
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: toelg on December 31, 2014, 06:49:03 pm
It was at LIRF (freeware by New Scenery Group), but it also happens at a default airport (just tested it at default EDDK).
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: flightwatch on December 31, 2014, 09:21:35 pm
Same behavior here.  Happens at all airports regardless of default, freeware, or payware.  It's just not available in the menu and gsx won't start.  The modules are authorized in FSX.
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: Gary on January 01, 2015, 06:14:35 am
I've just installed the current GSX-setup again, but unfortunately the same behavior as before.

Before the menu disappears, enable logging from the Troubleshooting section of the "GSX - Settings" page, then exit FSX and restart it. Call GSX, and if the menu disappear, go into your %APPDATA%\Virtuali folder and post both your Couatl.LOG and Couatl.ERR files that should have been created there.

Same here. Only thing is I can't run FSX anymore. BTW what should load first  with exe.xml  Coutal or ezdoc?
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: toelg on January 01, 2015, 05:22:22 pm
Just noticed another quirk :
I have the airports LSZH, KLAX and KJFK by FSDT; as I try to place a plane at one of this airports, Fsx quits with the message (german)  "Es ist ein schwerwiegender Fehler aufgetreten. Fsx muss beendet werden".

It seems to be a serious problem with the addon-manager at my system, that not only affects GSX, but all FSDT-addons.
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: MrSpeaker on January 01, 2015, 06:18:10 pm
Hey guys I have been having alot of weird issues pop up, trackir not working, asn not connecting, not being able to access anything in the addon menus and gsx not working. If you have fsuipc installed just take everything to do with fsuipc out of your fsx modules folder. paste them on your desktop or something. then try starting fsx up again to see if this solves any of your issues. It fixes mine, though this is  not  a good solution, it seems like fsuipc it blocking my simconnect connections. Let me know if this is your case to.
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: virtuali on January 01, 2015, 06:19:13 pm
Same behavior here.  Happens at all airports regardless of default, freeware, or payware.  It's just not available in the menu and gsx won't start.  The modules are authorized in FSX.

Do you use FSX or FSX Steam ?
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: virtuali on January 01, 2015, 06:20:11 pm
Same here. Only thing is I can't run FSX anymore. BTW what should load first  with exe.xml  Coutal or ezdoc?

Are you having an FSX error message (and if yes, which one ?), or is FSX just quitting to desktop without any errors ?
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: toelg on January 02, 2015, 01:45:20 pm
Same here. Only thing is I can't run FSX anymore. BTW what should load first  with exe.xml  Coutal or ezdoc?

Are you having an FSX error message (and if yes, which one ?), or is FSX just quitting to desktop without any errors ?

For me I'm using FSX+SP2. The error message is : "A fatal error occurred. FSX needs to close" (I have the german version  "Es ist ein schwerwiegender Fehler aufgetreten. FSX muss beendet werden").
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: toelg on January 02, 2015, 02:35:44 pm
Here my event-message by Win7 :

Name der fehlerhaften Anwendung: fsx.exe, Version: 10.0.61472.0, Zeitstempel: 0x475e17d3
Name des fehlerhaften Moduls: bglmanx.dll, Version: 2.9.0.27, Zeitstempel: 0x54a56d84
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0001863d
ID des fehlerhaften Prozesses: 0x1548
Startzeit der fehlerhaften Anwendung: 0x01d0268e7d87d1cc
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\fsx.exe
Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\bglmanx.dll
Berichtskennung: bc806c66-9283-11e4-9548-902b3437ee28
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: virtuali on January 02, 2015, 08:17:27 pm
Here my event-message by Win7 :

Could you please check if the digital signature of the  C:\Program Files (x86)\Microsoft Games\Microsoft Flight Simulator X\bglmanx.dll is still valid ?
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: toelg on January 02, 2015, 10:30:51 pm
Yes, bglmanx.dll seems to to be valid :

IRTUALI SAS DI COLAPICCHIONI UMBERTO & C
virtuali@virtualisoftware.com
Donnerstag, ‎1. ‎Januar ‎2015 16:53:59
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: virtuali on January 02, 2015, 10:33:20 pm
Please contact me in private with a Teamviewer session ID and password because I really need to check your system with it. Teamviewer can be downloaded for free here:

http://www.teamviewer.com
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: toelg on January 04, 2015, 05:41:03 pm
Hi again Umberto,

I just want to say thanks a lot for Your kind help ! I've never seen such a great personal support like this before !  :)
Everything works fine now.

For those users, who had observed the same behavior at their system :
The bug was at my FSX.cfg; there was missing the line to the path "SimObjectPaths.X=SimObjects\Misc"

Thanks again 
      and best regards !
            Dietmar
Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: MD 80 on October 23, 2016, 08:38:14 pm
Hello, I appear to have the same problem but I can't get it fixed, here's what I've tried so far

Title: Re: "Couatl powered products" disappears from Fsx menu
Post by: virtuali on October 24, 2016, 10:50:37 am
You attached to a almost 2 year's old thread: please clarify what do you mean with "same problem". This thread here indicates all known causes for the missing menus for the Addon Manager or Couatl:

http://www.fsdreamteam.com/forum/index.php/topic,8428.msg68872.html#msg68872