FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: acra24 on December 29, 2014, 06:56:54 pm
-
Hello,
I have an odd problem with GSX. I recently completely reinstalled P3D v2.4 and various add-ons after a corruption of some files unrelated to GSX (I have most of your FSDT airports). Ever since then if I use the GSX services they all complete normally until I get to the pushback. If I request pushback nothing happens, the tug is present but it doesn't move. The GSX menu states that pushback is in progress but it doesn't happen. I get around it by resetting GSX and then requesting pushback which then happens normally. I have tried uninstalling and then reinstalling the latest GSX installer with AV turned off but it still isn't working. Before my P3D reinstall it had been working normally. It happens at all airports, stock and 3rd party and I haven't a clue what might be wrong so can you advise me please?
Thanks
Andrew
-
To be sure, reinstall using the current GSX full installer, not an existing installer you might have.
-
Hi.
I've noticed that the latest version is 1.9.0.5 and my version is 1.9.0.3 so I will try that and report back.
Andrew
-
Hi again,
I have reinstalled with the latest installer 1.9.0.5 and it still isn't giving me pushback. I tried a flight starting at Montreal yesterday and I went through all the services normally and then when I pressed the pushback button I was given the option to get the de-ice service, which I requested. The de-ice worked correctly and the de-icers sprayed my wings, finished then drove off. After that nothing else happened, the tug just stayed put and I didn't get any messages about pushback direction. After I reset, the tug changed to a smaller tug and then pushback proceeded normally. As I said above, it seems to happen at all airports, stock and 3rd party.
I think my issue is similar to this post http://www.fsdreamteam.com/forum/index.php/topic,11238.0.html
Thanks
Andrew
-
After I reset, the tug changed to a smaller tug and then pushback proceeded normally. As I said above, it seems to happen at all airports, stock and 3rd party.
I think my issue is similar to this post http://www.fsdreamteam.com/forum/index.php/topic,11238.0.html
That thread referred to the user having customized the pushback preference, and in that case it's best to Restart Couatl before using the customized airport. If you haven't done so, then your issue doesn't have anything to do with the one reported in that thread.
Try a full uninstall, replying YES to the question "Do you want to remove the Couatl scripting engine ?" and reinstall using only the current full installer.
-
Ok, I will try that.
-
Hi again
I'm sorry, that didn't work ???. I completely uninstalled and did as you advised about uninstalling COUATL. Then I reinstalled using the latest GSX.exe but it still isn't giving me a pushback. I was parked at Montreal and I noticed that the first tug waiting was a large Air Canada tractor, which is the correct livery. When I requested pushback the menu disappeared and nothing happened. I had to restart COUATL and then a smaller tug of the same livery appeared and pushback proceeded normally.
Andrew
-
When I requested pushback the menu disappeared and nothing happened. I had to restart COUATL and then a smaller tug of the same livery appeared and pushback proceeded normally.
Try to enable logging in the Troubleshooting section of the "GSX Settings" page. If it happens again, exit from FSX and check your %APPDATA%\Virtuali folder for a Couatl.LOG and a Couatl.ERR files. Post them both.
-
Ok. Will do.
-
Hi
Here's a log from today's flight.
Thanks
Andrew
I'm not able to post the err file, I get a message that it's not allowed. Should I save it in another format?
-
I'm not able to post the err file, I get a message that it's not allowed. Should I save it in another format?
Yes, ZIP both files together.
-
Hi Umberto
Here they are.
Andrew
Amazed at the speed of your help... :o
-
Hi again
Any update on this? It's still happening on every flight.
Thanks
Andrew
-
I can't see anything wrong with your Log file, and the error file contains only old errors. I would like to try a Teamviewer session to help you directly. Contact me with a PM to arrange that.
-
We had the problem fixed with a remote session.
-
Thanks again Umberto. Sorry for the hassle but your customer service is A1.
Andrew
-
Hi Umberto,
I'm new but have a similar issue but slightly nuanced. I re-installed aerosoft a318/a319, updated new FS-Dream Team manager and updated the latest vehicles. Then rebooted, defragg'd, rebooted and then found that all my GSX works normally apart from the tow truck seems to be underground. The person walks next to the plane fine but the actual truck is either not there or just noticeable but submerged.
All other actions work fine but the vanished tow truck. I've completely uninstalled and then done a full reinstall and it still isn't there.
Any pointers greatly appreciated,
Daf.
-
all my GSX works normally apart from the tow truck seems to be underground. The person walks next to the plane fine but the actual truck is either not there or just noticeable but submerged.
This can't be a GSX problem, which places all vehicles on ground, it must be some problem with the scenery mesh.
Or, it might also be a problem with the video settings, try to delete your FSX.CFG in the %APPDATA%\Microsoft\FSX, so FSX will recreate a new one from scratch. Only use the HIGHMEMFIX = 1 tweak and nothing else.
-
Hi Umberto
Unfortunately it is happening again to me. I haven't changed anything. The only updates applied were the latest hotfix for the AXE. I saved the log and err files immediately after the event and have uploaded them for you.
Thanks
Andrew
-
Unfortunately it is happening again to me. I haven't changed anything. The only updates applied were the latest hotfix for the AXE. I saved the log and err files immediately after the event and have uploaded them for you.
Your Couatl.ERR file doesn't show any errors in months.
Your Couatl.LOG file shows you customized the airport so, of course, the first obvious solution would be REMOVING your customization file, and see if it works with no customization, maybe you made some kind of error when customizing the scenery.
-
Hi
Thanks for the reply. I don't remember customising any airports, I don't have the tools to do that. I'll reinstall my departure airport to see if that works.
Andrew
-
Thanks for the reply. I don't remember customising any airports, I don't have the tools to do that
You customized it in GSX, for sure. See your Log file, you are using a custom .INI file, and it tells you where it is.
I'll reinstall my departure airport to see if that works.
I haven't said anything about reinstalling the airport. I said to remove the GSX .INI file you made for it. Your Couatl.LOG file shows its actual location. Remove it when FSX is not running.
-
Hi again
Ok, I removed all the custom ini files mentioned in the log and then started P3D. Once again when I came to the pushback it didn't happen, this was at FSDT LSGG. So I decided to remove all the ini files from the GSX folder and then reinstall the latest GSX and Standalone manager because they were a version newer than mine. When I restarted P3D the pushback worked normally so I thought it was fixed. Now I have come to do a turnaround at LIPE (MK studios for P3D) and everything worked normally until pushback when the same thing happened again. I had to restart to get pushback. The ini file for LIPE in the GSX folder is called lipe-dxgww7.ini.
I'm assuming that I have done something very wrong, so sorry if I have.
I have attached the log and err files again.
Andrew
-
Now I have come to do a turnaround at LIPE (MK studios for P3D) and everything worked normally until pushback when the same thing happened again. I had to restart to get pushback. The ini file for LIPE in the GSX folder is called lipe-dxgww7.ini.
I'm sorry, but you should really try to report a reproducible case on a default scenery or an FSDT scenery, the .INI file is not enough to understand what might be wrong, without looking at the scenery itself.
-
You're right. In my haste I used non-default :-[. I will fly between two FSDT airports tomorrow and report back.
-
Hi Umberto
Ok, I ran a flight at FSDT KJFK just now and the same problem happened. I have attached the two files zipped together.
I use cfg editor before each time I fly to ensure that only my departure and arrival airports are activated. Could that have anything to do with it?
Andrew
-
Ok, I ran a flight at FSDT KJFK just now and the same problem happened. I have attached the two files zipped together.
Please indicate the gate you used at JFK. And, if you remember, the sequence of the operations you selected in GSX.
I use cfg editor before each time I fly to ensure that only my departure and arrival airports are activated. Could that have anything to do with it?
You should never do this for FSDT sceneries. Keep them always on, as explained here:
http://www.fsdreamteam.com/forum/index.php/topic,11037.msg85275.html#msg85275
-
Hi Umberto
It was gate 510 (JetBlue pier). I was set up in an AXE A320 using FS2Crew, with electrical power attached but APU off. I used the editor to customise the properties for the gate, i.e. set pushback to both, baggage loaders to conveyor belts and increased the left & right radii to 23 and 24 meters. I also selected the parking has jetway, disable staircases and passenger bus.
I then called for refuelling (No catering for JetBlue), then about 8 minutes later I called for boarding, which completed normally and the conveyor belt trucks moved off. Once FS2Crew closed my doors and removed the jetway I called for the pushback. Nothing happened except the options window disappeared. I called for pushback again, still nothing. The (JetBlue) tug was there but it didn't move. It was then that I paused P3D and copied and saved the log and err files. I resumed my flight and used the reset option, called for pushback and the pushback proceeded normally. Let me know if you need any more data.
Thanks for heads up on the cfg editor. I will activate the sceneries after this flight.
Andrew
-
Hi again
This is still happening to me. I have attached the latest err and log file for your information. I was parked at gate F7 of KFLL and the same thing happened, I went through all of the services and then it stalled when I pressed the pushback option. Nothing happened until I reset Couatl. Do you have any idea what the problem may be yet?
Thanks
Andrew
-
Please indicate a precise, exact, reproducible case, on a default airport or an FSDT airport, possibly with a default airplane and with NO other 3rd party program in use.
-
When you say reproducible, do you mean by you or me? Because this is happening every time I use P3D now. I only have Aerosoft Airbus in use so I will try again tomorrow with a P3D native plane and all my 3rd party stuff off.
Andrew
-
When you say reproducible, do you mean by you or me?
By me, of course, so I can check it and see if it's always happening. If I can't reproduce it, maybe it's something related to your configuration, so at least we would know where to start troubleshooting it.
-
Ok, here goes.
I set up P3D with the default F35A parked at Mil Parking 10 Langley AFB. Nothing else running.
I ran the refuelling which took place fine and then called for pushback but nothing happened. I pressed the pushback option three more times but nothing happened. While the sim was still running I tried to copy the err and log files onto my desktop but for the first time since this issue has occurred I could not copy across the log file until I closed P3D. I got the message, "The action couldn't be completed because the file is open in Couatl Scripting engine for FSX/ESP". That hasn't happened before, I've always been able to copy it with P3D still running. Anyway, after restarting P3D and then going through all the above and then resetting pushback works normally.
I've attached the log and err files again, if they're of any use to you.
Thanks and sorry for the on-going headache.
Andrew
-
Your Couatl.err file doesn't show any errors since February last year.
Your Couatl.log file doesn't show any errors, just that you customized the airport so, to exclude the chance you made some kind of mistake customizing the airport, try to remove the AppData\Roaming\Virtuali\GSX\klfi-n4wyvq.ini fie you created for this airport.
And, the log shows you are one version behind with the Couatl.exe file, so you are not running the very latest version of GSX. Shouldn't make any difference to this issue, but it's always best to always have the most current version installed.
-
Hi again
Okay, I think I've tracked down what causes it in my system. It seems that it only happens when I am at a gate that I have not edited using the COUATL menu and then if I use the editor to change any parameters of the parking spot, e.g. radius, baggage loaders, etc. the pushback doesn't happen. However, if I park in that spot again, i.e. shutdown P3D and then park there again and all subsequent occasions it works fine. This happens with all planes, default and 3rd party.
I hope that proves useful information. In any case, now I've worked it out it isn't really a problem anymore. The reason it took so long to find is because I tend to fly from different airports with different planes a lot.
Thanks
Andrew
-
if I use the editor to change any parameters of the parking spot, e.g. radius, baggage loaders, etc. the pushback doesn't happen. However, if I park in that spot again, i.e. shutdown P3D and then park there again and all subsequent occasions it works fine. This happens with all planes, default and 3rd party.
It has been suggested already that, after you edit a parking, it's usually best if you "Restart Couatl" to use the modified parking. This should be the same as restart the sim, but of course it's way faster.
-
Ok. That's what I'll do. My trouble is that often the category SMALL or MEDIUM at a gate doesn't correspond to the actual size when I get there in a lot of 3rd party airports. Thanks for the help anyway, one day I'll have edited all the gates.. and then P3D will be out in 64bit (I hope ::)) and then it'll be back to square one.
Best
Andrew