FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: coairps on August 08, 2014, 08:56:15 pm

Title: GSX will not load at airports
Post by: coairps on August 08, 2014, 08:56:15 pm
All,
      Does anybody get this message?? I have try to remove and reinstall GSX with the anti-virus off and  remove the add-on when uninstall. I also tried the stand alone and it still did not work. Can anybody help??

Thanks..
Title: Re: GSX will not load at airports
Post by: virtuali on August 08, 2014, 09:33:39 pm
The message includes the most important information to understand the problem, and is telling you to check your Couatl.ERR file, pointing to its location in your system. Post its content, please.
Title: Re: GSX will not load at airports
Post by: FNLU on August 08, 2014, 10:23:55 pm
couatl v2.0 (build 2364)
panic log started on Fri Aug 08 14:47:09 2014
SR.
I have the same problem as "coairps".  Below is my .err file.

Thanks

problem raised by addon <unknown>Traceback (most recent call last):
  File "couatl\common\youcontrol.py", line 135, in show
  File "couatl\GSX\__init__.py", line 124, in perform
  File "couatl\GSX\__init__.py", line 593, in prepareGate
  File "couatl\GSX\assistanceServices\__init__.py", line 844, in setGate
  File "couatl\common\criticalsection.py", line 23, in _synchronized
  File "couatl\GSX\assistanceServices\baggageTrain.py", line 55, in materialize
  File "couatl\GSX\assistanceServices\baggageTrain.py", line 417, in makeTrain
  File "couatl\common\train.py", line 41, in __init__
  File "couatl\common\modelCustomization.py", line 315, in getModelForCouatlType
common.modelCustomization.NoModelInstalled: No model of type BaggageTractor is currently installed
Title: Re: GSX will not load at airports
Post by: virtuali on August 09, 2014, 01:10:14 am
I have the same problem as "coairps".  Below is my .err file.

That's not certain, until we'll see HIS own Couatl.err file.

YOUR Couatl.ERR file, shows you must have ignored a major update in the past, because it's missing some vehicles:

Quote
common.modelCustomization.NoModelInstalled: No model of type BaggageTractor is currently installed

Download and install the CURRENT GSX Full installer.
Title: Re: GSX will not load at airports
Post by: FNLU on August 09, 2014, 03:43:33 am
Right.  I thought that is what it was and I did download the full GSX installer, uninstalled the existing GSX and installed the one I just dl'd.  I get the same error.  Will try agn, thanks.

Title: Re: GSX will not load at airports
Post by: virtuali on August 09, 2014, 11:11:23 am
Right.  I thought that is what it was and I did download the full GSX installer, uninstalled the existing GSX and installed the one I just dl'd.  I get the same error.  Will try agn, thanks.

Then you have something messed up in your FSX, not related at all with GSX. Maybe you have the problem explained here:

http://www.fsdreamteam.com/forum/index.php/topic,9162.msg73226.html#msg73226
Title: Re: GSX will not load at airports
Post by: coairps on August 09, 2014, 09:27:50 pm
Hi,
     Here it is....

couatl v2.0 (build 2364)
panic log started on Fri Aug 08 14:25:01 2014

problem raised by addon <unknown>Traceback (most recent call last):
  File "couatl\common\fsm.py", line 61, in switchToState
  File "couatl\GSX\assistanceServices\__init__.py", line 443, in enter
  File "couatl\common\criticalsection.py", line 23, in _synchronized
  File "couatl\GSX\assistanceServices\__init__.py", line 79, in requestVehicles
  File "couatl\GSX\__init__.py", line 593, in prepareGate
  File "couatl\GSX\assistanceServices\__init__.py", line 843, in setGate
  File "couatl\common\criticalsection.py", line 23, in _synchronized
  File "couatl\GSX\assistanceServices\baggageTrain.py", line 55, in materialize
  File "couatl\GSX\assistanceServices\baggageTrain.py", line 417, in makeTrain
  File "couatl\common\train.py", line 41, in __init__
  File "couatl\common\modelCustomization.py", line 315, in getModelForCouatlType
common.modelCustomization.NoModelInstalled: No model of type BaggageTractor is currently installed


Thanks...
Title: Re: GSX will not load at airports
Post by: virtuali on August 09, 2014, 09:36:39 pm
common.modelCustomization.NoModelInstalled: No model of type BaggageTractor is currently installed

So yes, you two have the same problem, so you can just read my previous answer above, and try that solution. Assuming, of course, you HAVE installed GSX from the current version.
Title: Re: GSX will not load at airports
Post by: FNLU on August 10, 2014, 12:44:43 am
Quote
Then you have something messed up in your FSX, not related at all with GSX. Maybe you have the problem explained here:

fsx.cfg is in order, SimObjectPaths.5=SimObjects\Misc, is present.  I downloaded the gsx installer again and installed it = no joy.

installed the new addon mgr - no joy

the baggage tractor is in fact installed in the simobjects/misc folder; the model file is there.

This all started a few days ago after I started having trouble at FSDT KORD.  The sim "stalled" for a few seconds when I got near KORD at night.  I installed the "light fix" that I found on the forum; it did not cure the "stalls" (I do not use dx10).  I figured I may get KORD back to normal by downloading the newest KORD installer.  KORD now works fine after installing the latest version... I dont know how I may have missed a KORD update...??? 

Anyway... after all that, GSX now errs out when I call for the follow-me car -- at all airports.  I can warp to a position w/o the err but there are no gsx vehicles present; the prompts do work though. 

I there a way to do a clean install?  To remove all gsx files before reinstalling?  That is.. without messing-up my KSFO, KLAX, KORD, PHNL and KJFKv2???

Thank you for your attention and patience.

Title: Re: GSX will not load at airports
Post by: virtuali on August 10, 2014, 11:12:30 am
Quote
installed the new addon mgr - no joy

This wasn't needed, of course. I said you only need the *current* full GSX installer.

Quote
the baggage tractor is in fact installed in the simobjects/misc folder; the model file is there.

Do you have installed the PaintKit ? If yes, you must update that one too.

Quote
This all started a few days ago after I started having trouble at FSDT KORD.  The sim "stalled" for a few seconds when I got near KORD at night.  I installed the "light fix" that I found on the forum; it did not cure the "stalls" (I do not use dx10).

The lights fix would have cured your stalls regardless if you use DX10 or not. If if didn't, it can only mean you installed it in the wrong folder.

Quote
I figured I may get KORD back to normal by downloading the newest KORD installer.  KORD now works fine after installing the latest version... I dont know how I may have missed a KORD update...???

The current KORD installer is exactly the same as the previous last version, except it contains the lights fix, but of course you can be sure the light fix will end up in the correct place. Unless your KORD version was really old, installing the lights fix or the installer shouldn't make any difference.
 
Quote
Anyway... after all that, GSX now errs out when I call for the follow-me car -- at all airports.  I can warp to a position w/o the err but there are no gsx vehicles present; the prompts do work though.

If you warp to a position, there WILL be no GSX vehicles. That's exactly how the Warp function works. It says "Just warp me there", because it "just" warp you there, without calling GSX, so it's normal you won't see any GSX vehicles.

What do you mean with "GSX now errs out" ? What's the precise, exact, text of the error message ?

Quote
I there a way to do a clean install?  To remove all gsx files before reinstalling?

Uninstall from the Control Panel, then remove the following folders:

%APPDATA%\Virtuali
%PROGRAMDATA%\Virtuali

This will remove all your GSX customizations, both airplanes and airports, so maybe you'll want to copy that folder to a safe place instead of removing it.
Title: Re: GSX will not load at airports
Post by: coairps on August 13, 2014, 03:50:33 pm
All,
      did all of the above procedures and I am still getting that error??? Anything else that I can do to fix this???


Thanks
Title: Re: GSX will not load at airports
Post by: virtuali on August 14, 2014, 12:40:28 am
did all of the above procedures and I am still getting that error??? Anything else that I can do to fix this???

Try to unisntall, and if you still have some folders named FSDT_* in the Simobjects\Misc folder, which are not belonging to an FSDT airport ( like FSDT_KLAX, FSDT_KJFK, etc. ), remove them manually.

Then reinstall again.
Title: Re: GSX will not load at airports
Post by: coairps on August 22, 2014, 09:38:54 am
All,
      I did all of the above and I still get the same error every time. This is getting very frustrating!!! >:(
Title: Re: GSX will not load at airports
Post by: virtuali on August 22, 2014, 06:31:21 pm
I did all of the above and I still get the same error every time. This is getting very frustrating!!! >:(

It's even more frustrating for me, because that error simply cannot happen, if you really followed all instructions.

Try to enable logging in the "Troubleshooting" section of your "GSX - Settings" page, and send your COUATL.LOG file that should have been created into the %APPDATA%\Virtuali folder, after an FSX restart.
Title: Re: GSX will not load at airports
Post by: coairps on August 22, 2014, 07:20:14 pm
Here you go...

couatl v2.0 (build 2364)
panic log started on Fri Aug 22 02:35:54 2014

problem raised by addon <unknown>Traceback (most recent call last):
  File "couatl\common\fsm.py", line 61, in switchToState
  File "couatl\GSX\assistanceServices\__init__.py", line 443, in enter
  File "couatl\common\criticalsection.py", line 23, in _synchronized
  File "couatl\GSX\assistanceServices\__init__.py", line 79, in requestVehicles
  File "couatl\GSX\__init__.py", line 593, in prepareGate
  File "couatl\GSX\assistanceServices\__init__.py", line 843, in setGate
  File "couatl\common\criticalsection.py", line 23, in _synchronized
  File "couatl\GSX\assistanceServices\baggageTrain.py", line 55, in materialize
  File "couatl\GSX\assistanceServices\baggageTrain.py", line 417, in makeTrain
  File "couatl\common\train.py", line 41, in __init__
  File "couatl\common\modelCustomization.py", line 315, in getModelForCouatlType
common.modelCustomization.NoModelInstalled: No model of type BaggageTractor is currently installed


Thanks,
Title: Re: GSX will not load at airports
Post by: virtuali on August 22, 2014, 10:33:13 pm
Here you go...

You have again posted your Coual.ERR file, which is the same you posted several times. I've asked for the Couatl.LOG file instead.
Title: Re: GSX will not load at airports
Post by: coairps on August 23, 2014, 02:43:36 am
ouatl v2.0 (build 2364)
log started on Fri Aug 22 19:42:40 2014

connecting to SimConnect...
connected to FSX
connected to bglmanx
Loading addons
requesting AddOn list to bglmanx
bglmanx list contains 22 AddOn(s)
Loading addon ENBR
Addon ENBR not installed or missing one or more files, skipping
Loading addon OHareX
Addon OHareX loaded
Loading addon KDFW
Addon KDFW not installed or missing one or more files, skipping
Loading addon LSGG
Addon LSGG not installed or missing one or more files, skipping
Loading addon GSX
Initializing audio...
Available devices:
  Generic Software on Speakers (2- Logitech USB Headset H340) (47656e6572696320536f667477617265206f6e20537065616b6572732028322d204c6f676974656368205553422048656164736574204833343029)
  Generic Software on Realtek Digital Output (Realtek High Definition Audio) (47656e6572696320536f667477617265206f6e205265616c74656b204469676974616c204f757470757420285265616c74656b204869676820446566696e6974696f6e20417564696f29)
  Generic Software on DELL S2740L-1 (NVIDIA High Definition Audio) (47656e6572696320536f667477617265206f6e2044454c4c2053323734304c2d3120284e5649444941204869676820446566696e6974696f6e20417564696f29)
  Generic Software on Speakers (Realtek High Definition Audio) (47656e6572696320536f667477617265206f6e20537065616b65727320285265616c74656b204869676820446566696e6974696f6e20417564696f29)
Created OpenAL device: Generic Software on Speakers (2- Logitech USB Headset H340)

Device info:
   Major version: 1
   Minor version: 1
   Frequency: 44100
   Refresh: 40
   Sync: 0
   Mono sources: 255
   Stereo sources: 1
   Extensions: ALC_ENUMERATE_ALL_EXT ALC_ENUMERATION_EXT ALC_EXT_CAPTURE ALC_EXT_EFX

Context info:
   Vendor: Creative Labs Inc.
   Version: 1.1
   Renderer: Software
   Extensions: EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX3.0EMULATED EAX4.0EMULATED AL_EXT_OFFSET AL_EXT_LINEAR_DISTANCE AL_EXT_EXPONENT_DISTANCE

Using EFX 1.0 extension, with 1 auxiliary send(s)
Using EAX reverb
Current sim directory is C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X
Looking for scenery.cfg in C:/ProgramData/Microsoft/FSX/scenery.cfg
  using Scenery/World/scenery (layer 1)
  using Scenery/BASE/scenery (layer 2)
  using ORBX/FTX_VECTOR/FTX_VECTOR_AEC/scenery (layer 3)
  using Scenery/0000/scenery (layer 4)
  using Scenery/0001/scenery (layer 5)
  using Scenery/0002/scenery (layer 6)
  using Scenery/0003/scenery (layer 7)
  using Scenery/0004/scenery (layer 8)
  using Scenery/0005/scenery (layer 9)
  using Scenery/0006/scenery (layer 10)
  using Scenery/0007/scenery (layer 11)
  using Scenery/0100/scenery (layer 12)
  using Scenery/0101/scenery (layer 13)
  using Scenery/0102/scenery (layer 14)
  using Scenery/0103/scenery (layer 15)
  using Scenery/0104/scenery (layer 16)
  using Scenery/0105/scenery (layer 17)
  using Scenery/0106/scenery (layer 18)
  using Scenery/0107/scenery (layer 19)
  using Scenery/0200/scenery (layer 20)
  using Scenery/0201/scenery (layer 21)
  using Scenery/0202/scenery (layer 22)
  using Scenery/0203/scenery (layer 23)
  using Scenery/0204/scenery (layer 24)
  using Scenery/0205/scenery (layer 25)
  using Scenery/0206/scenery (layer 26)
  using Scenery/0207/scenery (layer 27)
  using Scenery/0300/scenery (layer 28)
  using Scenery/0301/scenery (layer 29)
  using Scenery/0302/scenery (layer 30)
  using Scenery/0303/scenery (layer 31)
  using Scenery/0304/scenery (layer 32)
  using Scenery/0305/scenery (layer 33)
  using Scenery/0306/scenery (layer 34)
  using Scenery/0307/scenery (layer 35)
  using Scenery/0400/scenery (layer 36)
  using Scenery/0401/scenery (layer 37)
  using Scenery/0402/scenery (layer 38)
  using Scenery/0403/scenery (layer 39)
  using Scenery/0404/scenery (layer 40)
  using Scenery/0405/scenery (layer 41)
  using Scenery/0406/scenery (layer 42)
  using Scenery/0407/scenery (layer 43)
  using Scenery/0500/scenery (layer 44)
  using Scenery/0501/scenery (layer 45)
  using Scenery/0502/scenery (layer 46)
  using Scenery/0503/scenery (layer 47)
  using Scenery/0504/scenery (layer 48)
  using Scenery/0505/scenery (layer 49)
  using Scenery/0506/scenery (layer 50)
  using Scenery/0507/scenery (layer 51)
  using Scenery/0600/scenery (layer 52)
  using Scenery/0601/scenery (layer 53)
  using Scenery/0602/scenery (layer 54)
  using Scenery/0603/scenery (layer 55)
  using Scenery/0604/scenery (layer 56)
  using Scenery/0605/scenery (layer 57)
  using Scenery/0606/scenery (layer 58)
  using Scenery/0607/scenery (layer 59)
  using Scenery/0700/scenery (layer 60)
  using Scenery/0701/scenery (layer 61)
  using Scenery/0702/scenery (layer 62)
  using Scenery/0703/scenery (layer 63)
  using Scenery/0704/scenery (layer 64)
  using Scenery/0705/scenery (layer 65)
  using Scenery/0706/scenery (layer 66)
  using Scenery/0707/scenery (layer 67)
  using Scenery/0800/scenery (layer 68)
  using Scenery/0801/scenery (layer 69)
  using Scenery/0802/scenery (layer 70)
  using Scenery/0803/scenery (layer 71)
  using Scenery/0804/scenery (layer 72)
  using Scenery/0805/scenery (layer 73)
  using Scenery/0806/scenery (layer 74)
  using Scenery/0807/scenery (layer 75)
  using Scenery/0900/scenery (layer 76)
  using Scenery/0901/scenery (layer 77)
  using Scenery/0902/scenery (layer 78)
  using Scenery/0903/scenery (layer 79)
  using Scenery/0904/scenery (layer 80)
  using Scenery/0905/scenery (layer 81)
  using Scenery/0906/scenery (layer 82)
  using Scenery/0907/scenery (layer 83)
  using Scenery/1000/scenery (layer 84)
  using Scenery/1001/scenery (layer 85)
  using Scenery/1002/scenery (layer 86)
  using Scenery/1003/scenery (layer 87)
  using Scenery/1004/scenery (layer 88)
  using Scenery/1005/scenery (layer 89)
  using Scenery/1006/scenery (layer 90)
  using Scenery/1007/scenery (layer 91)
  using Scenery/1100/scenery (layer 92)
  using Scenery/1101/scenery (layer 93)
  using Scenery/1102/scenery (layer 94)
  using Scenery/1103/scenery (layer 95)
  using Scenery/1104/scenery (layer 96)
  using Scenery/1105/scenery (layer 97)
  using Scenery/1106/scenery (layer 98)
  using Scenery/1107/scenery (layer 99)
  using ORBX/FTX_VECTOR/FTX_VECTOR_EXX/scenery (layer 100)
  using ORBX/FTX_VECTOR/FTX_VECTOR_CVX/scenery (layer 101)
  using ORBX/FTX_VECTOR/FTX_VECTOR_APT/scenery (layer 102)
  using ORBX/FTX_VECTOR/FTX_VECTOR_OBJ/scenery (layer 103)
  using Scenery/AFRI/scenery (layer 104)
  using Scenery/ASIA/scenery (layer 105)
  using Scenery/AUST/scenery (layer 106)
  using Scenery/EURE/scenery (layer 107)
  using Scenery/EURW/scenery (layer 108)
  using Scenery/NAMC/scenery (layer 109)
  using Scenery/NAME/scenery (layer 110)
  using Scenery/NAMW/scenery (layer 111)
  using Scenery/OCEN/scenery (layer 112)
  using Scenery/SAME/scenery (layer 113)
  using Scenery/Cities/Oshkosh/scenery (layer 114)
  using Scenery/Cities/StMaarten/scenery (layer 115)
  using Scenery/Cities/Rio/scenery (layer 116)
  using Scenery/Cities/LasVegas/scenery (layer 117)
  using Scenery/Global/scenery (layer 118)
  using Scenery/Props/scenery (layer 119)
  using Scenery/Cities/Reno/scenery (layer 121)
  using Scenery/Cities/Istanbul/scenery (layer 122)
  using Scenery/Cities/Longleat/scenery (layer 123)
  using Scenery/Cities/Berlin/scenery (layer 124)
  using Scenery/Cities/Edwards_AFB/scenery (layer 125)
  using Flightbeam/KDEN/scenery (layer 127)
  using cloud9/Orlando/scenery (layer 128)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/Addon Scenery/New York Airports X/KEWR/scenery (layer 130)
  using aerosoft/USCitiesX - Chicago/scenery (layer 126)
  using FsDreamTeam/KIAH/scenery (layer 134)
  using FsDreamTeam/OHareX/scenery (layer 135)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/UK2000 scenery/UK2000 Common Library/scenery (layer 136)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/UK2000 scenery/UK2000 Heathrow Xtreme/scenery (layer 137)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/SimMarket/Latin VFR San Jose Costa Rica/scenery (layer 138)
  using Addon Scenery/AMS MMUN 2012/scenery (layer 139)
Airport cache loaded
Addon GSX loaded
Loading addon HAWAII1
Addon HAWAII1 not installed or missing one or more files, skipping
Loading addon HAWAII2
Addon HAWAII2 not installed or missing one or more files, skipping
Loading addon PHNL
Addon PHNL not installed or missing one or more files, skipping
Loading addon JFK
Addon JFK not installed or missing one or more files, skipping
Loading addon JFK2
Addon JFK2 not installed or missing one or more files, skipping
Loading addon KFLL
Addon KFLL not installed or missing one or more files, skipping
Loading addon KIAH
Addon KIAH loaded
Loading addon KLAS
Addon KLAS not installed or missing one or more files, skipping
Loading addon KLAX
Addon KLAX not installed or missing one or more files, skipping
Loading addon ParkMe
Addon ParkMe loaded
Loading addon CYVR
Addon CYVR not installed or missing one or more files, skipping
Loading addon XPOI
Addon XPOI not installed or missing one or more files, skipping
Loading addon ZurichX
Addon ZurichX not installed or missing one or more files, skipping
Loading addon KSFO
Addon KSFO not installed or missing one or more files, skipping
Loading addon KPHX
Addon KPHX not installed or missing one or more files, skipping
Loading addon KIAD
Addon KIAD not installed or missing one or more files, skipping
Loading addon KDEN
Addon KDEN loaded
Starting system monitors
Current locale is English_United States.1252
SharedMemInterface connected
Loading aircraft data from Airplanes\PMDG 737-800NGX WL
intelliscene.cfg provides aircraft data with priority 1
aircraftDb.py provides aircraft data with priority 2
Using aircraft data from aircraftDb.py
Loading airport KIAH from C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/FsDreamTeam/KIAH/scenery/KIAH_AIP_FSDT.BGL
Using airport customization from GSX.airports.kiah_fsdt
Loading user customizations from C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/FsDreamTeam/KIAH/scenery\kiah-fsdt.ini (file is designer-provided and won't be modified in-place)
Entering KIAH area...
Patching to disable Bloom in file FSDT_KIAH_sf01.mdl 0
Patching to disable Bloom in file FSDT_KIAH_sf02.mdl 0
Patching to disable Bloom in file FSDT_KIAH_sf03.mdl 0
Patching to disable Bloom in file FSDT_KIAH_sf04.mdl 0
Patching to disable Bloom in file FSDT_KIAH_sf05.mdl 0
Patching to disable Bloom in file FSDT_KIAH_sf06.mdl 0
Patching to disable Bloom in file FSDT_KIAH_sf07.mdl 0
Patching to disable Bloom in file FSDT_KIAH_sf08.mdl 0
Patching to disable Bloom in file FSDT_KIAH_sf09.mdl 0
Patching to disable Bloom in file FSDT_KIAH_sf10.mdl 0
Title: Re: GSX will not load at airports
Post by: virtuali on August 23, 2014, 09:10:57 am
Your log file doesn't show any problems.

Since this doesn't happen here, the only possible explanation is that you are still installing an older version of GSX. Are you SURE you installed the same installer you downloaded from our site, instead of an older installer you might have downloaded in the past ?
Title: Re: GSX will not load at airports
Post by: coairps on August 23, 2014, 02:58:43 pm
Yes,
       Just did the uninstall and deleted the Virtuali files with the anti virus disabled. Download the full installer from the site and re-installed. Still no joy on GSX... Same error on the pop up.

 >:( >:( >:( >:( >:( >:( >:(
Title: Re: GSX will not load at airports
Post by: virtuali on August 24, 2014, 10:17:58 am
Just did the uninstall and deleted the Virtuali files with the anti virus disabled. Download the full installer from the site and re-installed. Still no joy on GSX... Same error on the pop up.

But since it doesn't happen here, and it's happening to you only, it's clear there's something missing. Does it happen with any airplane, have you tried with a default one ?
Title: Re: GSX will not load at airports
Post by: coairps on August 26, 2014, 02:43:33 pm
Just tried the default 737-800, still getting the same error...
Title: Re: GSX will not load at airports
Post by: virtuali on August 26, 2014, 06:08:57 pm
The only option left, is connecting with Teamviewer:

http://www.teamviewer.com

so I can have a look at your system, send me your session id and password with a PM when you are ready.