FSDreamTeam forum
Products Support => Las Vegas FSX/P3D => Topic started by: jay19 on July 10, 2017, 04:08:16 am
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I installed the trial version of KLAS to see what it was like and when I press Ctrl+J, the jetways don't move. I have the paid version of GSX and tried to move them using the GSX menu, but that didn't work.The jetways are supposed to be animated right?, any suggestions? I saw something about this topic on another post but didn't quite understand how to resolve it.
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The current version of KLAS doesn't use the default FSX jetways anymore, but the superior and more reliable SODE jetways, which are not operated with the default CTRL+J key anymore, but from the GSX "Operate jetways" menu.
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Hello Umberto; I am having the same problem. I have most of your airports, and uninstalled and re-installed them all using the new files and add-on manager, however I cannot get the Jetway for KLAS to operate using the GSX Menu. when I select "Operate Jetway" I see the ribbon barrier at the gate bridge entrance open, but the Jetway does not move. I have not checked all the airports but this is one that is not working.
Regards,
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when I select "Operate Jetway" I see the ribbon barrier at the gate bridge entrance open, but the Jetway does not move.
Be sure you park in the correct position.
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when I select "Operate Jetway" I see the ribbon barrier at the gate bridge entrance open, but the Jetway does not move.
Be sure you park in the correct position.
Hi Umberto;
I tried slewing into every possible position at the gate (A12) and the Jetway would not operate. As I said, when I select "Operate jetway" from the GSX Menu I can see the "ribbon barrier" at the jetway bridge entrance move away, but the jetway just does not move.
Regards,
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I tried slewing into every possible position at the gate (A12) and the Jetway would not operate. As I said, when I select "Operate jetway" from the GSX Menu I can see the "ribbon barrier" at the jetway bridge entrance move away, but the jetway just does not move.
You are supposed to see the SODE menu before the jetway would turn into an animated one. Is SODE loaded and working ?
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You are supposed to see the SODE menu before the jetway would turn into an animated one. Is SODE loaded and working ?
Yes SODE is installed SODE menu appears at KMEM and the Jetway does move. SODE menu does not display for KLAS. What do you suggest? I think there is a problem with KLAS with SODE.
I tried uninstalling GSX and KLAS and re-installed both, still the jetway does not function. When I select "operate jetway" from the GSX menu, I see vehicles appear on the ramp and the ribbon barrier on the jetway bridge moves to the side but no SODE menu or moving jetway.
Regards,
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Hello Umberto;
Am I going to get any reply for my last reply to your question? I would really like to know how to fix this.
"The SODE is installed and working", I do not see any SODE menu with KLAS. SODE works with KMEM. SODE is registered with the Simulator.
Regards,
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I do not see any SODE menu with KLAS. SODE works with KMEM. SODE is registered with the Simulator.
Please clarify. Do you mean you have the SODE menu if you go to KMEM, and THEN it disappears after you go to KLAS ?
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I do not see any SODE menu with KLAS. SODE works with KMEM. SODE is registered with the Simulator.
Please clarify. Do you mean you have the SODE menu if you go to KMEM, and THEN it disappears after you go to KLAS ?
Umbereto, I do have the SODE Menu if I go to KMEM. If I go to KLAS I do not have the SODE Menu. Also if I go to Addons Menu in FSX, I have the SODE menu to check if the DLL is functional, and it says it is.
Jetways work at all airports except KLAS (ONLY!). My FSDT products installed are KJFK2, KFLL, KORD, KLAX, KMEM, KDFW, KLAS, PHNL, CYVR, GSX; all Jetways work except KLAS.
As you can see, I am a proud and loyal customer of FSDT :) ;)
Regards,
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I do have the SODE Menu if I go to KMEM. If I go to KLAS I do not have the SODE Menu. Also if I go to Addons Menu in FSX, I have the SODE menu to check if the DLL is functional, and it says it is.
This is even less clear than before. First you say you don't have the SODE menu if you go to KLAS, then you say you "have the SODE menu to check if the DLL is functional". So, do you have it or not ?
Do you "have the SODE menu to check if the DLL is functional" at KMEM only ? Do you still have it at KLAS ?
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I do have the SODE Menu if I go to KMEM. If I go to KLAS I do not have the SODE Menu. Also if I go to Addons Menu in FSX, I have the SODE menu to check if the DLL is functional, and it says it is.
This is even less clear than before. First you say you don't have the SODE menu if you go to KLAS, then you say you "have the SODE menu to check if the DLL is functional". So, do you have it or not ?
Do you "have the SODE menu to check if the DLL is functional" at KMEM only ? Do you still have it at KLAS ?
Umberto, The SODE Menu in ADDONs of FSX is always there. When I said SODE menu earlier I was referring to the menu that appears when you select "Operate Jetways" in the GSX Menu. That menu does not appear in KLAS when I select "Operate Jetways" in the GSX Menu. That is why I referred to the ADDONs menu in FSX this time when I refer to the SODE check of the DLL. Sorry if I was incorrect.
The SODE Menu in the ADDONs of FSX is ALWAYS there. The SODE menu that appears after you select "Operate Jetways" in the GSX does not appear at KLAS; but, there is some activity, because vehicles appear and the "ribbon barrier" at the jetway bridge moves to the side. After that the jetway DOES NOT move.
I hope I am clearer this time.
Regards,
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When I said SODE menu earlier I was referring to the menu that appears when you select "Operate Jetways" in the GSX Men
Ok, now I understand. Better call it the "GSX SODE menu" then...
The SODE Menu in the ADDONs of FSX is ALWAYS there. The SODE menu that appears after you select "Operate Jetways" in the GSX does not appear at KLAS; but, there is some activity, because vehicles appear and the "ribbon barrier" at the jetway bridge moves to the side. After that the jetway DOES NOT move.
Are you sure you don't see ANY warnings from SODE at such parkings ? Do you STILL have the "SODE menu under Add-ons" (the real one, not the GSX one...), after you see such jetway trying to move, but not moving ?
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Are you sure you don't see ANY warnings from SODE at such parkings ? Do you STILL have the "SODE menu under Add-ons" (the real one, not the GSX one...), after you see such jetway trying to move, but not moving ?
I'm not 100% sure, I'll have to check, give me about 15 mins. to power up sim. for a confirmation.
Regards,
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Are you sure you don't see ANY warnings from SODE at such parkings ? Do you STILL have the "SODE menu under Add-ons" (the real one, not the GSX one...), after you see such jetway trying to move, but not moving ?
Umberto; No, I don't see any warning, and yes SODE under Addons is there at KLAS after jetways selection of GSX Menu.
Image of SODE DLL reply at KLAS is attached.
Regards,
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Are you sure you don't see ANY warnings from SODE at such parkings ? Do you STILL have the "SODE menu under Add-ons" (the real one, not the GSX one...), after you see such jetway trying to move, but not moving ?
Umberto; No, I don't see any warning, and yes SODE under Addons is there at KLAS after jetways selection of GSX Menu.
Hello Unberto;
Can you give any further replies to my last response to your last question?
Regards,
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Can you give any further replies to my last response to your last question?
I can only say nobody reported this before and I have jetways fully working at KLAS. I'm away on vacation until August 22nd so, I cannot make any further checks before that date.
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Can you give any further replies to my last response to your last question?
I can only say nobody reported this before and I have jetways fully working at KLAS. I'm away on vacation until August 22nd so, I cannot make any further checks before that date.
OK, thank you. Have a nice time. :)
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I know you won't be back for a couple of days but I am having a similar problem that I may be able to narrow down further. If I position my aircraft at any gate on the "C" terminal, I experience the same thing upon activating the jetways through the GSX menu. The barrier ribbon activates in the jetway but then no SODE menu and I get the green message ribbon at the top saying "No jetway can operate at this position". While I haven't tried every position in the "C" terminal, I have tried several with the same results. I have tried the A, B and D terminals and everything works beautifully. I hope this narrows the problem down enough for you to isolate the cause. For now though, I guess I'll be starting my Southwest flights from the B terminal.
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Can you give any further replies to my last response to your last question?
I can only say nobody reported this before and I have jetways fully working at KLAS. I'm away on vacation until August 22nd so, I cannot make any further checks before that date.
Just reminding you to check into this for me; on your return from vacation.
Regards,
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Just reminding you to check into this for me; on your return from vacation.
I checked right now, and the jetway at A12 works normally. I tried with the Aerosoft CRJ-900, and with the default 737 imported from FSX. See the attached screenshots.
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Just reminding you to check into this for me; on your return from vacation.
I checked right now, and the jetway at A12 works normally. I tried with the Aerosoft CRJ-900, and with the default 737 imported from FSX. See the attached screenshots.
Umberto, I don't know what else to do. I reinstalled GSX and scenery, and re-positioned aircraft. Any suggestions?
Regards,
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Umberto, I don't know what else to do. I reinstalled GSX and scenery, and re-positioned aircraft. Any suggestions?
Wait for our next GSX update.
The issue is, we are constantly working on it so, my version has already many changes compared to the released one so, it's *possible* this is a bug we fixed already in the next version, which explains why I cannot reproduce the problem.
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Umberto, I don't know what else to do. I reinstalled GSX and scenery, and re-positioned aircraft. Any suggestions?
Wait for our next GSX update.
The issue is, we are constantly working on it so, my version has already many changes compared to the released one so, it's *possible* this is a bug we fixed already in the next version, which explains why I cannot reproduce the problem.
OK.
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Wait for our next GSX update.
The issue is, we are constantly working on it so, my version has already many changes compared to the released one so, it's *possible* this is a bug we fixed already in the next version, which explains why I cannot reproduce the problem.
Hi Umberto;
Has their been an GSX update? I ran the updater, I am still not getting KLAS Jetways to work. Uninstalled all FSDT scenery and GSX, deleted all folders associated with Addon Manager, including those in "users/appdata..."; reinstalled, and still nothing. All jetways work for FSDT, FlightBeam and other 3rd Party Scenery. I have no problems at all with the Jetways except for KLAS. Could it be the SODE install? I would like to have it working again. What else can it be; that I need to check.
When I run SODE from Addons Menu this is what I get:
Regards,
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When I run SODE from Addons Menu this is what I get
This is entirely normal, and it's what you are supposed to see. SODE Jetways in FSDT sceneries are created by GSX, so they won't appear in the SODE menu, which will list only SODE jetways created by SODE, like in other non-FSDT sceneries.
You call the jetways from the GSX "Operate Jetways" menu, which will work for SODE jetways of non-FSDT sceneries too so, you can simply use the GSX in all cases, which will also result in jetways working more precisely because, if you call them (even at non-FSDT sceneries) from the GSX menu, SODE will get the airplane configuration *from* GSX, but if you call them from the SODE menu, it will use the SODE airplane database, which is not as extensive as GSX, and it's not as easily configured.
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Umberto, I am still not getting any jetway movement at KLAS. Even after a completely new FS install. I switched from FSX:SE to P3Dv4 with a clean install and it has changed nothing.
Regards,
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Umberto, I am still not getting any jetway movement at KLAS. Even after a completely new FS install. I switched from FSX:SE to P3Dv4 with a clean install and it has changed nothing.
I can only repeat and confirm I cannot reproduce this, and nobody else reported it. Jetways at KLAS works just fine here. Are you sure the airplane config is correct ?
Also, are you using the jetways from GSX or from SODE ?
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Umberto, I am still not getting any jetway movement at KLAS. Even after a completely new FS install. I switched from FSX:SE to P3Dv4 with a clean install and it has changed nothing.
I can only repeat and confirm I cannot reproduce this, and nobody else reported it. Jetways at KLAS works just fine here. Are you sure the airplane config is correct ?
Also, are you using the jetways from GSX or from SODE ?
Yes, I use the GSX menu to operate the jetways,
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Please supply an example of a jetway that doesn't move, using a default airplane if possible.
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Umberto, I updated with live update today and now the jetways work correctly. I updated before without success, however after reading on the forum about the efect windows defender has by blocking certain downloads I decided to disable it, and it worked. So maybe that was the problem all along. I had it working in the background.
Regards,
Michael.
Regards,
Michael.
Sent from my SM-T560 using Tapatalk
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Umberto, I uninstalled and reinstslled GSX with the intention of trying to fix another problem with GSX http://www.fsdreamteam.com/forum/index.php/topic,16779.msg119349.html#msg119349, and now KLAS Jetways are not working once again.
When I selecet the SODE menu, this is what I get:
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When I selecet the SODE menu, this is what I get:
That's your problem. As discussed many times already on the forum, the SODE menu cannot be used for jetways in our sceneries. They must be called by GSX.
Which, in fact, it's the best way to call them even at other sceneries that use SODE jetways because, if you call them from GSX, they will automatically get the stand selection from GSX (without having to select it again in SODE), and the door's data from the GSX database too.
So, just always use the GSX menu to operate jetways, and they will always work.
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When I selecet the SODE menu, this is what I get:
That's your problem. As discussed many times already on the forum, the SODE menu cannot be used for jetways in our sceneries. They must be called by GSX.
So, just always use the GSX menu to operate jetways, and they will always work.
Umberto I do not use the SODE to call for the Jetways, I use the GSX menu. I only brought up the SODE menu to show you what it says about the no triggerable objects, thinking it may be significant. KLAS does not work with the GSX menu. It did work for a while after I ran LIVE UPDATE with Windows Defender disabled (still disabled). However, after uninstalling GSX and reinstalling it, it has once again stopped working.
What I would like to know is if my jetways all work on all my other FSDT and Flight Beam Scenery including other 3rd Party Scenery, why is it only KLAS that is giving me this problem. What makes KLAS so special with it jetways function? To me it looks like a KLAS problem. When I bring up the GSX menu and select "Operate Jetways" I see vehicles appear on the ramp and the Ribbon Barrier at the jetway entrance move to the side, but after that there is no other menu which usually appears to select the aircraft door and then confirm. This menu did show up when I got KLAS to work as explained above, and the jetways were working. It is as though SODE is not getting involved or triggered with KLAS.
Regards,
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Umberto I do not use the SODE to call for the Jetways, I use the GSX menu. I only brought up the SODE menu to show you what it says about the no triggerable objects, thinking it may be significant.
Ok, I thought that's what you used. In any case, then no, it's entirely irrelevant to jetways and it's not a problem. It only means there are no SODE objects (not jetways) around there, which is normal, since we don't use SODE, except for jetways.
What I would like to know is if my jetways all work on all my other FSDT and Flight Beam Scenery including other 3rd Party Scenery, why is it only KLAS that is giving me this problem. What makes KLAS so special with it jetways function?
Nothing, they are just SODE jetways, just like those on KMEM, KCLT and KSDF. Do they work ?
This menu did show up when I got KLAS to work as explained above, and the jetways were working. It is as though SODE is not getting involved or triggered with KLAS.
The menu doesn't come up, because SODE said that jetways couldn't solve with your plane/position. But, you should have see a message from GSX confirming this, it's not doing it silently.
Unless, SODE also crashed. Do you still have the SODE menu *after* you operate jetways from GSX and there's no subsequent menu ?
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Nothing, they are just SODE jetways, just like those on KMEM, KCLT and KSDF. Do they work ?
Yes, Jetways on all of my scenery, FSDT, FlightBeam, 3rd Party work using the GSX menu, except KLAS.
Unless, SODE also crashed. Do you still have the SODE menu *after* you operate jetways from GSX and there's no subsequent menu ?
Yes, I still have the SODE menu after ......
I installed and tried GSX and KLAS on my FSX computer and the Jetways work correctly at KLAS. Could it be a problem only with P3Dv4?
Regards,
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I installed and tried GSX and KLAS on my FSX computer and the Jetways work correctly at KLAS. Could it be a problem only with P3Dv4?
If the airplane it's the same, and you were parked in the same position, it's not possible you would see any difference.
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I installed and tried GSX and KLAS on my FSX computer and the Jetways work correctly at KLAS. Could it be a problem only with P3Dv4?
If the airplane it's the same, and you were parked in the same position, it's not possible you would see any difference.
The difference is on my FSX computer KLAS jetways work, on my P3Dv4 computer KLAS jetways do not work. That's why I asked.
Regards,
Sent from my SM-T560 using Tapatalk
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The difference is on my FSX computer KLAS jetways work, on my P3Dv4 computer KLAS jetways do not work.[/quote]
Since I've said that, if the airplane it's the same, and you were parked in the same position, it's not possible you would see any difference, then the only possible explanation is that one of these WAS different.
I would like to note that, you are still the only one that has reported this problem so far.
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Umberto, please note that I did get KLAS jetways to work recently (as mentioned earlier in this viewtopic) after I discovered I had Windows Defender active and disabled it and then ran LIVE UPDATE. However after uninstalling and reinstalling GSX to try and fix a different problem (Couatl Gate error), the KLAS jetways again no longer work.
So I am now at a loss as what next to try with this problem, and will just leave it as it is until it remedies itself one day.
Regards,
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the KLAS jetways again no longer work.
You said yourself they work in FSX but not in P3D V4. Since the GSX installation is exactly the same (there's just ONE set of files: the folder is shared!), it cannot possibly anything that has anything to do with GSX, otherwise they'll either work in both sims, or they won't work in both.
Since it cannot be GSX, the only two possible options left are:
- You are not testing on the same airplane/gate/parking position in FSX and P3D4.
OR
- There's something wrong in your SODE installation in P3D only. Jetways are created static by GSX, and then are moved with SODE.
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the KLAS jetways again no longer work.
You said yourself they work in FSX but not in P3D V4. Since the GSX installation is exactly the same (there's just ONE set of files: the folder is shared!), it cannot possibly anything that has anything to do with GSX, otherwise they'll either work in both sims, or they won't work in both.
Since it cannot be GSX, the only two possible options left are:
- You are not testing on the same airplane/gate/parking position in FSX and P3D4.
OR
- There's something wrong in your SODE installation in P3D only. Jetways are created static by GSX, and then are moved with SODE.
Umberto, I think you are under the impression that FSX and P3Dv4 are both on the same computer. They are not; FSX and P3Dv4 are on two separate and different computers.
SODE works perfectly as I have other 3rd party scenery that use SODE and they work flawlessly, and as I stated before all my FSDT and FlightBeam scenery that use SODE work perfectly; except ......
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Umberto, I think you are under the impression that FSX and P3Dv4 are both on the same computer. They are not; FSX and P3Dv4 are on two separate and different computers.
It doesn't make any difference. They would still install the same set of files (except *just* bglmanx64.dll which is not used by FSX, and this has no relationship with jetways) and, nothing in the different system could cause jetways not working AT KLAS ONLY, which is what you are reporting.
Unless, of course, you haven't:
- installed the same KLAS on the two systems
- installed the same GSX on the two systems
- tested with the same airplane, in the same position, at the same gate, on the two systems.
One of these MUST be different, because it's the only possible explanation of why jetways are not working at KLAS, on one system only.
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Unless, of course, you haven't:
- installed the same KLAS on the two systems
I have installed the same KLAS on both systems.
- installed the same GSX on the two systems
Installed the same GSX on both systems.
- tested with the same airplane, in the same position, at the same gate, on the two systems.
I have tested with the same airplane and at the same gate, on both systems.
One of these MUST be different, because it's the only possible explanation of why jetways are not working at KLAS, on one system only.
Obviously, the question is what is different.
Regards,
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Obviously, the question is what is different.
Assuming you really have installed the same version of GSX, KLAS and you are really testing the same airplane on the same gate and parked exactly in the same position, the only possible differences are either a custom airplane configuration or a scenery customization that you have done differently.
Rest everything: both the airplane config and the scenery config, so they will return to the default configuration we supply them with.
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Assuming you really have installed the same version of GSX, KLAS and you are really testing the same airplane on the same gate and parked exactly in the same position, the only possible differences are either a custom airplane configuration or a scenery customization that you have done differently.
What, are you trying to say I am lying to you? If that is your customer support, you are of no help towards a solution.
You are no help at all. I have provided you all you asked for and done all you asked, plus made some suggestions and explained all that I have done in the interest of finding a solution to this jetway problem.
I have a problem with KLAS jetways and this problem has been reported earlier by others on the forum. I have done all you suggested without success, and been very patient; but you are obnoxious and have always been very rude to customers with your abrasive remarks, something which I have let pass saying nothing.
I have been a loyal customer to FSDT and purchased most (12 in all) of their products, but your attitude towards me out of your frustration on this topic will only deter me from any more purchases.
As I said earlier in this thread I will let this problem rest for now as I can find no solution, and you obviously are of no help.
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What, are you trying to say I am lying to you?
That's exactly the opposite how what I've said. I've said "Assuming", which means I AM ASSUMING you ARE telling the truth.
If that is your customer support, you are of no help towards a solution.
I'm constantly replying to you, with dozen of messages, to a problem you and nobody else ever reported. Have you TRIED checking what I've asked, about a possible difference in your configurations ? These are the only possible explanations to a difference in the two systems, because I AM assuming your other report was accurate, even if you understood the opposite.
You are no help at all.
I AM helping you with all possible solutions.
I have provided you all you asked for and done all you asked, plus made some suggestions and explained all that I have done in the interest of finding a solution to this jetway problem.
A problem which I cannot replicate, and nobody else ever reported before.
I have a problem with KLAS jetways and this problem has been reported earlier by others on the forum.
And it has been marked **SOLVED** for a reason. The other users other than you that posted here, one thought the jetways were still working with CTRL+J, and another one said he got the message from SODE that the jetway couldn't be moved, which indicate the plane hasn't been parked correctly.
NOBODY ever reported what you are reporting here, jetways at KLAS working on a PC with FSX, but not on another one with P3D4. But I am still following you nevertheless. That's exactly the opposite of "being of no help".
I have done all you suggested without success, and been very patient; but you are obnoxious and have always been very rude to customers with your abrasive remarks, something which I have let pass saying nothing.
I'm being very patient to you, and I'm constantly spending my time helping you, and you are being rude now, with your abrasive remarks and I'll have to let pass your unfunded accusation of me having accused you of lying, which I find offensive, to say the least.
I have been a loyal customer to FSDT and purchased most (12 in all) of their products, but your attitude towards me out of your frustration on this topic will only deter me from any more purchases.
And should instead be impressed by the extremely careful level of continued support you are keep getting, especially considering your are the only one reporting it, and you said yourself that jetways ARE WORKING on one of your system, so this should have been more than enough to prove you the scenery doesn't have any problem, and it must be something DIFFERENT in your two setups.
As I said earlier in this thread I will let this problem rest for now as I can find no solution, and you obviously are of no help.
I'm obviously of help, and I will be happy to continue. Do you want to try a Teamviewer session ? PM me to arrange that, and I'll sure I'll point you out to the issue, very easily.
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I found for me that moving the plane in the gsx parking editor feature resolved the issue