FSDreamTeam forum

Products Support => Houston KIAH Support FSX/P3D => Topic started by: edwardpat on June 02, 2016, 05:02:04 am

Title: Reinstallation of KIAH - new version
Post by: edwardpat on June 02, 2016, 05:02:04 am

Hi, Umberto:
For those who own the previous version of KIAH, do we need to uninstall the existing version before installing the new one? which is the recommendation?
Thanks, Ed

Title: Re: Reinstallation of KIAH - new version
Post by: virtuali on June 02, 2016, 05:02:26 am

You can install over an existing installation.

Title: Re: Reinstallation of KIAH - new version
Post by: villaloha on June 02, 2016, 11:49:54 pm

I installed KIAH with full installer. As soon as loading is done, it then crashed.

Title: Re: Reinstallation of KIAH - new version
Post by: virtuali on June 02, 2016, 11:56:08 pm

Quote from: villaloha on June 02, 2016, 11:49:54 pm

I installed KIAH with full installer. As soon as loading is done, it then crashed.

What "crashed" ? The whole sim ? the Couatl program ? Have you also updated GSX too ?

Title: Re: Reinstallation of KIAH - new version
Post by: villaloha on June 03, 2016, 12:19:02 am

Yes GSX and KIAH. After loading, I see trees but no buildings. I also see "regenerating 71%" then whole sim crashed. A pop-up message saying "sending problem to windows - cancel button" then "restart Microsoft Flight Simulator X" with cancel button.

Title: Re: Reinstallation of KIAH - new version
Post by: virtuali on June 03, 2016, 12:25:38 am

Quote from: villaloha on June 03, 2016, 12:19:02 am

Yes GSX and KIAH. After loading, I see trees but no buildings. I also see "regenerating 71%" then whole sim crashed.

Try to force a complete cache rebuild. The updated Couatl has a menu option for this, so you can do it on another airport, wait for the cache regeneration to be completed, and try moving to KMEM then.

Title: Re: Reinstallation of KIAH - new version
Post by: villaloha on June 03, 2016, 12:41:10 am

Done cache fully at CYYZ then tried to open KIAH, it crashed just after 100%. I did not purchase KMEM, is it required?

Title: Re: Reinstallation of KIAH - new version
Post by: virtuali on June 03, 2016, 12:55:46 am

Quote from: villaloha on June 03, 2016, 12:41:10 am

Done cache fully at CYYZ then tried to open KIAH, it crashed just after 100%.

I can only repeat and confirm it doesn't happen here, and right now you are the only one reporting a crash at KIAH

Quote

I did not purchase KMEM, is it required?

Of course not.

I think the only solution left is a Teamviewer session, so I can check your system directly. PM me for details.