FSDreamTeam forum

Products Support => Los Angeles support FSX/P3D => Topic started by: laurielourensz on June 09, 2020, 04:24:44 pm

Title: New Installation, after landing all buildings and taxiways, runways disappear
Post by: laurielourensz on June 09, 2020, 04:24:44 pm

Hi, I installed the airport, flew into LAX and all was great until I touched down and was taxing to my gate when all the buildings disappeared, taxiways, runways etc. Except for the air bridges?

I have reinstalled, and the same happens?

Any help please

Thanks

Laurie

Title: Re: New Installation, after landing all buildings and taxiways, runways disappear
Post by: virtuali on June 09, 2020, 04:49:37 pm

Try enabling Logging in the Troubleshooting section of the GSX Settings and, if it happens again,  exit the sim and check the log file at %APPDATA%\Virtuali\Couatl.LOG, ZIP the file, and Attach it to a post, so I can check it.

Title: Re: New Installation, after landing all buildings and taxiways, runways disappear
Post by: laurielourensz on June 10, 2020, 06:07:57 am

OK thank you, will do over next 24hrs

Title: Re: New Installation, after landing all buildings and taxiways, runways disappear
Post by: laurielourensz on June 11, 2020, 01:41:50 pm

Reinstalled and seems all OK, I just need to do a flight to LAX and see what happens when I land and start to taxi.  As far as booting up in LAX it works!

Title: Re: New Installation, after landing all buildings and taxiways, runways disappear
Post by: laurielourensz on June 17, 2020, 02:34:03 am

Hi and apologies for the delay, I have been looking after our granddaughter as my son and his wife are in the forces.  Just completed a flight to LAX, all OK until I touched down and scenery disappears apart from Jetways and a few buildings, pleasee see attached pics together with file you requested.  Sorry but I cannot find how you go into troubleshooting in GSX.

https://gyazo.com/273be03e3075d3560bf0f4c44b18a624

https://gyazo.com/f6f0e9c5c6cb80047dc13b7407274159

https://gyazo.com/448137f69946e2eaa23fe6a05c7e303f

Title: Re: New Installation, after landing all buildings and taxiways, runways disappear
Post by: laurielourensz on June 17, 2020, 06:36:12 am

I should point out if I start a flight from LAX the scenery is prefect

Title: Re: New Installation, after landing all buildings and taxiways, runways disappear
Post by: virtuali on June 18, 2020, 09:48:54 am

Quote from: laurielourensz on June 17, 2020, 06:36:12 am

I should point out if I start a flight from LAX the scenery is prefect

The log shows your problem:

"couatl v3.2 (build 4281)"

This is a fairly old version, the current one is 4376. However, under normal conditions, if you install a scenery, regardless how old was your installer, the Live Updater is being run at the end, so you should ALWAYS end up with the latest version of everything.

A common problem is either your firewall is blocking the updater, or your antivirus is.

- Be sure you disable the firewall

- Configure the antivirus to add the whole "Addon Manager" folder to the Exclusions list

- Run the FSDT Live Updater again.

Title: Re: New Installation, after landing all buildings and taxiways, runways disappear
Post by: laurielourensz on June 18, 2020, 05:22:15 pm

Many thanks and will do

Kind regards

Laurie