FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: TheCaptain3618 on December 16, 2022, 10:19:18 am
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Hello there,
I'd like to report an issue with GSX not working. Logs are attached below.
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The error line in your log:
Airport cache not valid: got error CreateFile failed: The process cannot access the file because it is being used by another process: "C:\ProgramData\Virtuali/Couatl/prepar3dv4\files.bin" (system:32), accessing "C:\ProgramData\Virtuali/Couatl/prepar3dv4\files.bin"
Seems to indicate either of the following:
- You started the sim too quickly after having closed it, not allowing enough time for the couatl .exe to close, so maybe there's another copy running in the background.
- Your antivirus is blocking access to the airport cache folder. Add the whole Addon Manager folder to the Antivirus EXCLUSIONS and run the FSDT Live Update again
- Your user might have permission issues on that folder. Restart Windows, and manually remove this folder:
"C:\ProgramData\Virtuali
then REINSTALL GSX, which should reset the file permissions correctly.
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Solutions found:
- You started the sim too quickly after having closed it, not allowing enough time for the couatl .exe to close, so maybe there's another copy running in the background. *fixed by closing P3D and the couatl .exe* (the most likely bug - fix it by adding an warning if there is an existing program named couatl .exe running)
- Your antivirus is blocking access to the airport cache folder. Add the whole Addon Manager folder to the Antivirus EXCLUSIONS and run the FSDT Live Update again *already fixed and solved by completely disabling antivirus* (not present or common)
- Your user might have permission issues on that folder. Restart Windows, and manually remove this folder:
"C:\ProgramData\Virtuali
then REINSTALL GSX, which should reset the file permissions correctly. *fixed and solved* (rare or uncommon)