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Products Support => GSX Support FSX/P3D => Topic started by: Alabamaboy on September 09, 2021, 05:48:00 am

Title: GSX won’t install **SOLVED**
Post by: Alabamaboy on September 09, 2021, 05:48:00 am
When I go and run the install after download I get corrupt files errors. I run defender AV which was off at download cashe in browser cleared add-on folder deleted I know it’s something simple but what is it
Title: Re: GSX won’t install
Post by: virtuali on September 09, 2021, 11:18:55 am
Either the antivirus has corrupted the files, or your browser is downloading the wrong version. Try all of this:

- clear the browser cache

- try another browser

- remove the Documents\GSX_Installer folder

And download the installer again
Title: Re: GSX won’t install
Post by: Alabamaboy on September 09, 2021, 03:23:57 pm
I did all that and when I do run the installer it run fine until it stop on dds files saying it’s crupt this time it was a wagon wheel dds
Title: Re: GSX won’t install
Post by: virtuali on September 09, 2021, 03:25:02 pm
I'm sorry but, you must have a bad download so, be sure the antivirus is disabled, do all that I suggested before, and it should work.
Title: Re: GSX won’t install
Post by: Alabamaboy on September 09, 2021, 07:21:06 pm
I did all that even ran downloader as admin and still get corrupt file error. Changed browsers and cleared cashe still wont install
Title: Re: GSX won’t install
Post by: virtuali on September 09, 2021, 07:55:16 pm
I can only repeat and confirm the files we have online are perfectly fine. If they weren't, we would have tons of identical reports here.

Is the installer downloading 5 or 6 .BIN files in the Documents\GSX_Installer ?
Title: Re: GSX won’t install
Post by: Alabamaboy on September 09, 2021, 08:07:54 pm
There are 6 bin in the folder bin 1 has 467,319 kb 2-5 has 468,750
Title: Re: GSX won’t install
Post by: virtuali on September 09, 2021, 08:31:41 pm
There are 6 bin in the folder bin 1 has 467,319 kb 2-5 has 468,750

They are correct, but you haven't mentioned the 6.bin, which should be 7.668 KB
Title: Re: GSX won’t install
Post by: Alabamaboy on September 09, 2021, 08:38:46 pm
Yes that is correct just wanted to make sure that I got the whole download does GSX need to be installed before GSX  2 expansion
Title: Re: GSX won’t install
Post by: virtuali on September 09, 2021, 09:30:59 pm
Yes that is correct just wanted to make sure that I got the whole download does GSX need to be installed before GSX  2 expansion

There's no such thing as a separate GSX L2 installer, the installer is one and the same, and installs both.
Title: Re: GSX won’t install
Post by: Alabamaboy on September 09, 2021, 09:42:56 pm
Okay I was just going by what was on the website gsx L2 won’t work without GSX By The Way I’m having to ignore a lot of files hopefully I can get something to work
Title: Re: GSX won’t install
Post by: virtuali on September 09, 2021, 10:02:17 pm
Okay I was just going by what was on the website gsx L2 won’t work without GSX

The same site also says the installer contains both. I think you are confusing the LICENSE ( your key ) with the actual installation. The installation is just one, there's a single setup which installs ALL FILES for GSX and GSX L2.

What you see in the sim, depends on your key. If you activate only the base GSX with the base GSX key, the base GSX will work, and the L2 features will work in Trial. If you also activate the L2 key, both will work.

When the site says "gsx L2 won’t work without GSX", it doesn't mean anything related to the installation. It simply means you cannot purchase JUST a license for GSX L2 without also having a license for the base GSX because, even if you activate the L2 expansion, if the base GSX is not activated as well, L2 won't work.
Title: Re: GSX won’t install
Post by: Alabamaboy on September 10, 2021, 01:58:28 am
Ok I have done everything you said to do and nothing worked still corrupt files so if anyone else had this same problem and found a solution please let me know. It would be nice if the other products could be installed without GSX like it use to be
Title: Re: GSX won’t install
Post by: virtuali on September 10, 2021, 02:17:11 am
The issue is, nobody has reported the same issue about this update yet. You can try this free utility:

http://getmd5checker.com/

And run it against the files downloaded in the Documents\GSX_Installer folder. Check the main setup too ( gsx_fsx_setup.exe or gsx_p3d4_setup.exe ), and post a screenshot showing all the MD5 hashes for the installed files, so I can check which ones you got a bad download of.
Title: Re: GSX won’t install
Post by: Alabamaboy on September 10, 2021, 02:46:44 am
https://gyazo.com/128745deb29aa202dab295d85a8850ac (https://gyazo.com/128745deb29aa202dab295d85a8850ac)]
Title: Re: GSX won’t install
Post by: Alabamaboy on September 10, 2021, 02:58:40 am
Maybe this will explain of one of many im getting

https://gyazo.com/3d7700e1e9a072a7b9c75d302ab4a98b (https://gyazo.com/3d7700e1e9a072a7b9c75d302ab4a98b)
Title: Re: GSX won’t install
Post by: virtuali on September 10, 2021, 03:06:00 am
No need to post the 2nd screenshot, the one with the MD5 was more than enough.

The .BIN files number 2 and 3 don't match the checksum of the files we have online. Of course, I checked again and download them again here, and they DO match here so, the only possible explanation might be your local Cloudflare node still hasn't got the latest files.

I triggered a refresh of those, perhaps the node will finally get them now. Try again, and check the MD5 again. Those are the correct ones:

3416B44BD90FCE41763C486525BAFD8A  gsx_p3d4_setup2-1.bin
145B05F4C93A2B18E86B4967C0CF8625  gsx_p3d4_setup2-2.bin
1C594A519850233162A2B6AAEEDD0E8E  gsx_p3d4_setup2-3.bin
1B9A7ADC88C2B84B3B6C25616874BC3E  gsx_p3d4_setup2-4.bin
2D7220A469B9A3C1DD9566217DED0ED5  gsx_p3d4_setup2-5.bin
42BB660B95FA0AA5258D86339DA3F5EF  gsx_p3d4_setup2-6.bin
458CB2110C90BB3A79CADB35A88714CF  gsx_p3d4_setup2.exe
Title: Re: GSX won’t install
Post by: Alabamaboy on September 10, 2021, 03:20:55 am
It worked this time many thanks
Title: Re: GSX won’t install **SOLVED**
Post by: johnnyo411 on December 29, 2021, 05:49:38 am
Are there any other suggestions? I have now tried a new download more than 15 times! used firefox, chrome, edge, ran it as admin turned off ALL virus protection, rebooted everytime very frustrating, I don't see how I can get a bad download over 15 times trying. Is there another source for the download other than the website?

After now more than 4 wasted hours and over 20 attempts to download from your website it is still failing. There must be something wrong. It is a different file EVERYTIME that says it is corrupted. So totally not sure what to do to get this working.

so not trying to be defeated I tried another 5 times and it is still not working !!!!! the only thing I notice is the file downloaded is  gsx_p3d4_setup I am running P3dv5 but there is no option for that. To make things worse I tried installing my other FSDT products and they state that GSX has to be installed first !! very very frustrating!!!!
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on December 29, 2021, 09:30:32 am
Are you aware you are replying to a post from September, which only ONE user other than you ever posted, and he too confirmed it finally worked for him ? I can only repeat and confirm what was already said back then:

- the file we have online are fine

- it's really not possible your local cloudflare node still not got the latest file after months ( assuming this was Alabamaboy's problem )

And, it's entirely correct the file downloaded is gsx_p3d4_setup, the P3D4 installer supports both P3D V5. If we had a separate installer for P3D V5, we would have made it clearly available.

So, the same suggestions which were valid back then are still valid:

- Clear your browser cache

- Try with another browser if that doesn't work

- Be sure you don't have a firewall/antivirus that is blocking the download

- Try to remove the Documents\GSX_Installer folder, if you have one, and retry the download.
Title: Re: GSX won’t install **SOLVED**
Post by: johnnyo411 on December 30, 2021, 05:31:44 am
Thanks, and yes I realized it was an old post I was just trying not to clutter the forums up with previously discussed items. I will keep trying and if nothing works I will rebuild my system. I have never had this problem before so just stumped at why this is happening. Thanks again for the response and I will not post in an old thread again.

John
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on December 30, 2021, 11:37:51 am
. Thanks again for the response and I will not post in an old thread again

I never said you shouldn't have posted. In fact, it's perfectly fine to post in an old thread, to not clutter the forum with repeated posts about same issues. My point about this thread being months old, was just to remark nobody, other than the OP and now you, ever reported any issues with downloads so, clearly, the installer files must be ok, otherwise we would be swamped by similar reports ( we have hundreds of downloads *per day* )
Title: Re: GSX won’t install **SOLVED**
Post by: brucewtb on February 13, 2022, 06:08:27 am
Sorry to post in an old thread but I am having repeated issues with being able to download a "clean" GSX installer with matching checksums.  I have cleared my browser cache, disabled my firewall and virus scanner, deleted the GSX Installer folder in my documents repeated the downloads but the checksums are not matching for any of the 7 download files as posted elsewhere in this thread and I get the "source file is corrupted error" if I continue with the install. I have repeated this process about 10 times to no avail.  If any assistance is possible I would appreciate it. Seems odd that other downloads are "clean" but not these. Thank you

Bruce
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 13, 2022, 11:20:34 am
That's because we just updated them as, as explained in this very thread, after an update it might take a while for all Cloudflare nodes to get the update files, your local node might still have got the old files or, even worse, some of them might be new, some of them are still the old version.

Of course your checksums don't match the one in this thread, the installer has likely been updated other times in between so, it's not a problem if they don't match those checksum, the new ones are:


2C7DDE2E1AB5D83B18A6BEE5256216A7  gsx_p3d4_setup2-6.bin
1E705270C1CC249389DD005310D91A98  gsx_p3d4_setup2-5.bin
34169CEBD3556063052AF484BBDB4D00  gsx_p3d4_setup2-4.bin
20E04D8321AA5656BCF9288310245D64  gsx_p3d4_setup2-3.bin
D72140A7A154CC0B1CB60F1EEF62964C  gsx_p3d4_setup2-2.bin
5FCBDEFF9D6B96CB736E796DE5496025  gsx_p3d4_setup2-1.bin
F5FF4B3B680F4AA7B519E190948A9C8D  gsx_p3d4_setup2.exe


Title: Re: GSX won’t install **SOLVED**
Post by: cjibbotson on February 13, 2022, 01:01:51 pm
I too am getting exactly the same problem.  The updater crashed out twice with no error at Stage 1 of 35 files being downloaded / installed.  I then uninstalled GSX, remved the addon manager folder, cleared my temp folder and disabled my antivirus.  I am not sure why browsers are mentioned as all bin files are downloaded via the GSX installer and not through a saveas on a web browser.  On attempting a full install I get at least two errors about corrupt source files.  I have run the installer as Administrator, removed the overclock on my cpu but its still the same.

I removed everything again, cleared folders and installed an older backup copy I had of GSX and it installed fine.  Havent tested it yet, or checked if it has or will update.
I will check the checksums against the above after I download an MD5 app.

EDIT: I ran an updated Checksum checker utility and 6.bin is incorrect (See attached)  How do I download it as I have no control over downloads as the "gsx_p3d4_setup.exe" does all that?

EDIT 2: I still have the slightly older version installed, since I do not know how to download the correct 6.bin file without hash errors as there is no user control over it.  When I run the FSDT Live Update, it disappears and I see two errors in Event Viewer (also attached).  I give up for now as this has taken up too much of my time.

Chris Ibbotson
Title: Re: GSX won’t install **SOLVED**
Post by: Marioaloje on February 13, 2022, 06:14:10 pm
Hello, I have the same error! tried to disable antivirus, cleared temp folder, and when I try to install GSX it says that there are corrupt files.. I really don't know what to do, I have read so many posts on the forum related to this but I don't know what is happening, I am with this problem since yesterday.. I think when the exe is downloading files, the files are not downloading correctly. I use P3D v4.5.

I ran MD5Checker and it says this:

2C7DDE2E1AB5D83B18A6BEE5256216A7  gsx_p3d4_setup2-6.bin
1E705270C1CC249389DD005310D91A98  gsx_p3d4_setup2-5.bin
34169CEBD3556063052AF484BBDB4D00  gsx_p3d4_setup2-4.bin
20E04D8321AA5656BCF9288310245D64  gsx_p3d4_setup2-3.bin
D72140A7A154CC0B1CB60F1EEF62964C  gsx_p3d4_setup2-2.bin
5FCBDEFF9D6B96CB736E796DE5496025  gsx_p3d4_setup2-1.bin
5890781B9EBAB4780260BB4D184518AB  gsx_p3d4_setup2.exe

I see the last one is not correct, how can I get the correct/new one?

Thanks in advance.
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 13, 2022, 06:39:01 pm
EDIT: I ran an updated Checksum checker utility and 6.bin is incorrect (See attached)  How do I download it as I have no control over downloads as the "gsx_p3d4_setup.exe" does all that?

EDIT 2: I still have the slightly older version installed, since I do not know how to download the correct 6.bin file without hash errors as there is no user control over it.  When I run the FSDT Live Update, it disappears and I see two errors in Event Viewer (also attached).  I give up for now as this has taken up too much of my time.

As I already replied to you, unless you need to reinstall from scratch, you don't need to redownload the full installer again, when the updater is perfectly capable to update any installation. Using the full installer won't change anything, because it contains the new updater, the same that according to you, is "crashing" at the 1st step.

But, are you SURE it's "crashing" ? If you have only GSX installed, it will perform just ONE step: GSX. And at the end, it will quit automatically, saving you from that final and useless click on the "exit" button of the previous version. We'll probably need to remove the Exit button, since it seems to confuse lots of people that are expecting to work like the previous version.

If, instead, you have *other* FSDT products, than it's a completely different issue, and more steps should be performed. But you will never see all 35 being done, unless you have EVERYTHING from FSDT installed.

In any case, if you are having problem with the updater, you should instead try the new Universal installer.

About the full installer download, as explained in other threads, the correct files will eventually reach your local Cloudflare node very soon, so you'll get the right version, eventually.

Note that, going forward, when we'll add the ability to install from scratch even to FSX/P3D products to the Universal Installer ( now possible only with MSFS ), we'll get rid of all installers anyway, so everything will be done through the Universal installer.
Title: Re: GSX won’t install **SOLVED**
Post by: Marioaloje on February 13, 2022, 09:07:53 pm
Hello, I have the same error! tried to disable antivirus, cleared temp folder, and when I try to install GSX it says that there are corrupt files.. I really don't know what to do, I have read so many posts on the forum related to this but I don't know what is happening, I am with this problem since yesterday.. I think when the exe is downloading files, the files are not downloading correctly. I use P3D v4.5.

I ran MD5Checker and it says this:

2C7DDE2E1AB5D83B18A6BEE5256216A7  gsx_p3d4_setup2-6.bin
1E705270C1CC249389DD005310D91A98  gsx_p3d4_setup2-5.bin
34169CEBD3556063052AF484BBDB4D00  gsx_p3d4_setup2-4.bin
20E04D8321AA5656BCF9288310245D64  gsx_p3d4_setup2-3.bin
D72140A7A154CC0B1CB60F1EEF62964C  gsx_p3d4_setup2-2.bin
5FCBDEFF9D6B96CB736E796DE5496025  gsx_p3d4_setup2-1.bin
5890781B9EBAB4780260BB4D184518AB  gsx_p3d4_setup2.exe

I see the last one is not correct, how can I get the correct/new one?

Thanks in advance.

Problem solved, just installing FSDT Universal Installer, and then gsx_p3d4_setup, thanks.
Title: Re: GSX won’t install **SOLVED**
Post by: cjibbotson on February 13, 2022, 09:27:47 pm
Sorry I wasnt aware of any other reply today, this is the first notication I have received regarding replies.  When an updater suddenly vanishes when it is only on Stage 1 of 35 Stages, and only after a few seconds into a major update, it certainly looks like it has crashed.  The updated doesnt state the 35 relates to all your products, I expected that was 35 stages owas for the GSX update only but thanks for clarifying.  The updater closing happens along with Event Viewer showing errors at the time relating to the updater does show some form of a problem.  I and many others do not believe its a useless click to close the updater, we require confirmation the update has completed successfully.

Since I uninstalled GSX I attempted to redownload the installer files 4x, this was due to warnings about corrupt source files.  You replied to others about errors and the need to check the hash value. File 6 in all cases had a different value - hence the corrupt warning and inability to install.  I even tried to download it onto my laptop, which has never had P3D nor GSX installed, it also does not have any anti virus installed and it too gave a corrupt error when trying to install GSX though for a different file.

I installed using an older installer backup from about 2 months ago and ran the updater again but like before Event Viewer shows errors.  Also ran the universal installer and pressed the update on both GSX entries.  It now appears to work but only when starting with the older installer.  I have no idea what you mean about Local Cloudflare nodes, do the files not come off your own server?

I sort of got it working and edited a parking spot at one airport though something weird happened after deicing, no pushback truck arrived nor was visible.
I have just tested another again at a different airport, set up a path for passengers, selected to not show barriers and pressed Y to return to the sim.  GSX vanished from the sim and all entries disappeared too from the Add-ons menu at the top of the sim like others are reporting.

Chris
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 13, 2022, 09:58:36 pm
When an updater suddenly vanishes when it is only on Stage 1 of 35 Stages, and only after a few seconds into a major update, it certainly looks like it has crashed.

We keep trying thinking about new ways to make things easier and faster.

That useless wait for you to press an Exit button in the old version, when the application didn't had any other thing left other than...existing, was a way to save you for that useless click each time you run the update.


Quote
The updated doesnt state the 35 relates to all your products, I expected that was 35 stages owas for the GSX update only but thanks for clarifying.

Of course it does, check better. Just over the "1 to 35" steps, there's an heading stating exactly that:

Please wait while updating all your FSDreamTeam products in your system.


Note that, this isn't any different than the previous version, just that more steps were indicated ( more than 500 ) before but again, we tried to make it more streamlined and easier to use so, instead of dividing each add-on into sub-steps and list do them separately, we are now listing 1 Step = 1 Product.

Is indicating the GSX Marshaller as a separate step of the GSX Traffic Cone giving you any more value ? This makes updating GSX faster, since it's combining several steps which were previously listed separately into one.

But no, even before, you never seen all 500 steps being completed, except in case you had ALL FSDT products installed so, it's nothing new, just with less steps listed.


Quote
The updater closing happens along with Event Viewer showing errors at the time relating to the updater does show some form of a problem.  I and many others do not believe its a useless click to close the updater, we require confirmation the update has completed successfully.

You are mixing up two different cases and not everybody encountered the same issue:

- SOME users had the error in the Event Viewer and yes, in THIS case, it is a problem, and I think a further update that has been released today *should* have been fixed. And, it seems that everybody that had the error before, fixed it by running the new FSDT Universal Installer.

- OTHER users only had the program closing, with no errors reported and in THIS case, they were just confused by the new automatic Exit. Yes, I think we'll likely need to remove the Exit button altogether when running as an Updater, possibly replaced by a sign saying the updater will close automatically when it's done.



Quote
Since I uninstalled GSX I attempted to redownload the installer files 4x, this was due to warnings about corrupt source files.  You replied to others about errors and the need to check the hash value. File 6 in all cases had a different value - hence the corrupt warning and inability to install.  I even tried to download it onto my laptop, which has never had P3D nor GSX installed, it also does not have any anti virus installed and it too gave a corrupt error when trying to install GSX though for a different file.

Now you are adding ANOTHER completely unrelated issue, which has been thoroughly explained to be caused by delays in all network getting the latest files, and will likely sort out by itself.

Quote
I installed using an older installer backup from about 2 months ago and ran the updater again but like before Event Viewer shows errors.

That's precisely why, IF you are affected by the event viewer error, you should use the new Universal Installer.

Quote
Also ran the universal installer and pressed the update on both GSX entries.  It now appears to work

Yes, that's what everybody else with the error confirmed.

Quote
but only when starting with the older installer.

Well, of course you can't use the new installer unless you finally get all the correct files.

Quote
I have no idea what you mean about Local Cloudflare nodes, do the files not come off your own server?

OF COURSE NOT!! The originate from our server but, nobody downloads them directly from it. When we release them, they are replicated over the Cloudflare network of 250+ nodes all around the world, and each users will download from the one closest to him.

https://www.cloudflare.com/network/

The whole process is entirely automatic, not unlike DNS update, which might take minutes for some users, or up to a day or more for other users so, a website moves, but you are still looking at the old web site, because your ISP hasn't update the DNS yet.

THis is the same, but for downloads.

If we didn't use Cloudflare, and tried to serve everybody from our server, it will crash minutes after a new release ( happened many times to many popular add-on developers, *never* happened to us ) so, instead of "just" getting an outdated file, you would get no file at all, because the server crashed under load.


Quote
I have just tested another again at a different airport, set up a path for passengers, selected to not show barriers and pressed Y to return to the sim.  GSX vanished from the sim and all entries disappeared too from the Add-ons menu at the top of the sim like others are reporting.

Nobody reported all entries disappearing from the menu after editing a parking, you are the first. It MIGHT be related to the crash when stairs start to move, which still happens to some users, but I can't say for sure if they are.
Title: Re: GSX won’t install **SOLVED**
Post by: brucewtb on February 14, 2022, 02:15:07 am
That's because we just updated them as, as explained in this very thread, after an update it might take a while for all Cloudflare nodes to get the update files, your local node might still have got the old files or, even worse, some of them might be new, some of them are still the old version.

Of course your checksums don't match the one in this thread, the installer has likely been updated other times in between so, it's not a problem if they don't match those checksum, the new ones are:


2C7DDE2E1AB5D83B18A6BEE5256216A7  gsx_p3d4_setup2-6.bin
1E705270C1CC249389DD005310D91A98  gsx_p3d4_setup2-5.bin
34169CEBD3556063052AF484BBDB4D00  gsx_p3d4_setup2-4.bin
20E04D8321AA5656BCF9288310245D64  gsx_p3d4_setup2-3.bin
D72140A7A154CC0B1CB60F1EEF62964C  gsx_p3d4_setup2-2.bin
5FCBDEFF9D6B96CB736E796DE5496025  gsx_p3d4_setup2-1.bin
F5FF4B3B680F4AA7B519E190948A9C8D  gsx_p3d4_setup2.exe


Thank you for those.  Unfortunately only some of the checksums match and the ones that do and don't change with repeated downloads.  Furthermore all my FSDT airports have reverted to Trial Mode and the serial activation process does not work.  If I attempt to run the airport installers they insist on having GSX level 2 installed so I am stuck.  If I run live update it only updates my MSFS install of KORD doesn't seem to know about the P3D4 and P3D5 stuff. Is it a complication that the MSFS 2020 KORD installed into an addon manager in my MSFS2020 folder whereas the P3D4 and P3D5 FSDT airports are all in an addon manager on my P3D4 drive?   I know the internet is the wild west but I am puzzled that these bad downloads are only an issue with FSDT files.  Other large files are downloading and extracting without issue including the recent MSFS2020 WU and my Orbx files.  If this can't be fixed then I guess it looks like the end of the road for FSDT and me (except for MSFS2020).  Thank you for your past service.

Bruce

Bruce
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 14, 2022, 11:59:05 am
Unfortunately only some of the checksums match and the ones that do and don't change with repeated downloads.

This is likely caused by your local Cloudflare node being slow getting the updated file. As an alternative, you can try using a VPN, which will trick Cloudflare to access a another node, some free ones you can try:

https://www.techradar.com/vpn/best-free-vpn

Quote
Is it a complication that the MSFS 2020 KORD installed into an addon manager in my MSFS2020 folder whereas the P3D4 and P3D5 FSDT airports are all in an addon manager on my P3D4 drive? 

YES, of course it's a complication. In fact, it would surely mess FSDT completely, and I wonder HOW you even managed to DO THAT, considering all our installers prevent you to do that.

As you might have noticed, when you install an FSDT product for the first time on an clean system, it will LET YOU freely choose any destination for the main Addon Manager folder, but any product installed after the first one, won't let you, because the installer has set a key in the registry to save that location, to prevent you from doing exactly that: installing some products in one folder and other products in another one.

ALL our software, from GSX to the installers, to the updater RELY on that registry key to be set, to be correct and to the assumption that all FSDT products, regardless which simulator they are related to, will be all in the main folder together.

I still don't understand how you managed to do that, other than manually moving the installation and/or manually editing the FSDT registry key.


Quote
I know the internet is the wild west but I am puzzled that these bad downloads are only an issue with FSDT files.  Other large files are downloading and extracting without issue including the recent MSFS2020 WU and my Orbx files. 

You shouldn't use your own experience as an indication of anything. Because, if you checked some forums, you would see PLENTY of users complaining about extremely slow or stuck downloads, especially with MSFS 2020 updates, for example here, a topic aptly named "GIVING UP":

https://www.avsim.com/forums/topic/614963-giving-up/

So, if you got good results with Microsoft or Orbx distribution method, and now you got unlucky with FSDT one, it doesn't mean anything, other than Microsoft distribution working normally from your location, which might not work for some users  ( see above ), but Cloudflare being slower than normal to get the latest files on your location, but that's also clearly not happening to the vast majority of users.
Title: Re: GSX won’t install **SOLVED**
Post by: brucewtb on February 15, 2022, 01:56:11 am
When I installed KORD for MSFS2020 it just allowed me to install an addon manager folder to the NVME ssd where my MSFS2020 installation is located. I was keen to have all my MSFS2020 stuff on the same very fast drive. My P3D4.5 and P3D5.3 installations are on their own separate SSD drives.  I guess the key in registry that prevents another addon folder being created didn't do its job on that occasion.  The original folder was on a drive set aside for P3D4.5 that I planned to scrub as I was moving onto P3D5.  But keeping FSDT stuff on my PC is just becoming too complicated. Other developers seem to manage things in a less convoluted more streamlined way and their addons continue to work over successive P3D updates with little effort on my part.  I like GSX, its features add a lot to flight simming with P3D and once working FSDT airports are very high quality - I have most of them.  It looks like even if I did a complete uninstall and attempt a clean reinstall of my FSDT stuff the Cloudfare gotcha is going to put a stop to that and I have no desire to go down the VPN route as the free versions have many drawbacks. If Cloudfare does work, or rather does not work, as you describe then it puts a big roadblock on the efficient transfer of content over the internet - what a bummer! Has it always been that way?

Bruce
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 15, 2022, 02:56:56 am
When I installed KORD for MSFS2020 it just allowed me to install an addon manager folder to the NVME ssd where my MSFS2020 installation is located. I was keen to have all my MSFS2020 stuff on the same very fast drive. My P3D4.5 and P3D5.3 installations are on their own separate SSD drives.  I guess the key in registry that prevents another addon folder being created didn't do its job on that occasion. 

Sorry, but that's not possible, the only possible way this could have happened is if you uninstalled FSDT and reply YES to the question about removing the Addon Manager, and this CLEARED the registry key, so you were allowed to choose a new one for the MSFS installation.

This, or you manually removed the key, to force the MSFS Addon Manager to let you choose a different folder freely.

Or, you created a new user account on that PC, because the key is by-user, not by-system.

After you cleared the registry key, your old P3D install, while still having all files and still having all the sceneries working, was now ignored by the FSDT Live Update so, from its point of view, even if your P3D sceneries were still working, because their add-on.xml were still valid and pointing to their actual locations, it was now frozen in its last state, because the update would now consider only the new MSFS location.

Quote
But keeping FSDT stuff on my PC is just becoming too complicated.

You are making it complicated, because you fixated on having "P3D stuff" and "MSFT stuff" separated, as this would make ANY difference for something that is ALWAYS installed OUTSIDE THE SIMULATOR, like FSDT.

If you stopped considering the products "by sim", and started to reason as "the whole FSDT stuff", you wouldn't even tried to separate them, because it doesn't really many any sense, when they our outside the sim.

Quote
Other developers seem to manage things in a less convoluted more streamlined way and their addons continue to work over successive P3D updates with little effort on my part.

That's not the case. Other developers are making it convoluted, by doing strange things like installing something inside the sim, something outside. Or using the add-on.xml to point to something inside the sim. Or using the add-on.xml without an absolute path, putting all their stuff in the Documents folder, instead of JUST the add-on.xml

THESE questionable methods must have lead you to assume you should "separate by sim" because yes, developers doing all these convoluted things forced you to think this way, when in fact, the reality is the opposite: the PROPER way we use the add-on.xml, which is:

- DO NOT install ANYTHING into P3D

- Place ONLY the add-on.xml in the Documents folder, but use absolute paths to ANY drive you want.

This is PRECISELY what allow you to "have the addons continue to work over successive P3D updates with NO effort on your part" ZERO effort, because the place where you install "THE FSDT STUFF" is not related in any way to the simulator used, and P3D has been *designed* to have add-ons surviving an complete simulator reinstall, but not all developers use this feature in the proper way, which I assure you it's the one we use. There are *whole* P3D Add-ons ( Lorby's Addon Manager, for example ) to achieve exactly what we already do BY DEFAULT!

Clearly, this means the whole issue of wanting to keep MSFS and P3D stuff is completely irrelevant, when the folder is completely separated from the simulator. What's simpler than:

- EVERYTHING from FSDT installed in a SINGLE place, the main Addon Manager folder

- The P3D products being visible because their own add-on.xml, placed in the Documents\Prepar3d Add-ons folder, pointing to Addon Manager folder, regardless where it is

- The MSFS products inside the Addon Manager\MSFS folder, with just a Symbolic Link to the Community folder so, again no Community folder is being harmed here. There are whole MSFS ADD-ONS (Addon Linker ) made just to achieve with other products what we already do BY DEFAULT ( creating a  Symbolic Link to the Community folder to let you install the scenery everywhere )


Quote
If Cloudfare does work, or rather does not work, as you describe then it puts a big roadblock on the efficient transfer of content over the internet - what a bummer! Has it always been that way?

Of course it has, that's the way a CDN works but, after a day or to, the whole world gets all the latest files, and all complains stops immediately. 

Developers that don't use CDNs have their own server down or incredibly slow for a few days after a major release, people complain ( or they just say "wow, that product launch was a success!!" ) but the end result is the same: affected users still can't get their download for a day or two, then the problem disappear by itself once the traffic goes to normal levels.
Title: Re: GSX won’t install **SOLVED**
Post by: brucewtb on February 16, 2022, 01:37:07 am
"Sorry, but that's not possible, the only possible way this could have happened is if you uninstalled FSDT and reply YES to the question about removing the Addon Manager, and this CLEARED the registry key, so you were allowed to choose a new one for the MSFS installation. This, or you manually removed the key, to force the MSFS Addon Manager to let you choose a different folder freely. Or, you created a new user account on that PC, because the key is by-user, not by-system."

Ok further to this I can adamantly declare that I did not uninstall FSDT and at the time knew nothing about the FSDT registry keys (I do now) or created a new user account when I installed KORD for MSFS2020. None of these things happened. So something else happened to overwrite the addon manager registry path or maybe at some previous time my P3D FSDT stuff got corrupted and I didn't notice because of being preoccupied with MSFS2020.  Now that I have a better understanding of the way FSDT is installed I can see where you are coming from so I too am puzzled.  Anyhow it does explain why my P3D FSDT stuff was so screwed up.  I will now completely scrub FSDT from my PC using the procedures described elsewhere on this site and hopefully manage to get a clean FSDT download if cloudfare allows me to do so and have a think about where to put addon manager.  But I do prefer the way Orbx organises their stuff allowing me to have separate libraries for P3D4, P3D5 and MSFS2020 all installed outside the sim.

Bruce
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 16, 2022, 11:25:30 am
Ok further to this I can adamantly declare that I did not uninstall FSDT and at the time knew nothing about the FSDT registry keys (I do now) or created a new user account when I installed KORD for MSFS2020. None of these things happened.

You might not now about the registry key, and you don't even *need* to know, normally. But our installer surely KNOWS and, I can assure you, the only possible way it could let you install an FSDT in one locations after you already had installed another on in another, is if that registry was missing. This is not open to debate.

Now, I can't possibly be sure WHY it was missing on YOUR system. I listed 3 possible ways but, over the years, I learn there's no end to how much end users system can be messed up, usually by running something else entirely, like antivirus, anti-spyware, anti-spam, registry-cleaners, ad-removal tools.

So yes, in addition to the 3 possible reason I explained, there might be plenty of others, but surely your registry key was lost, and I don't know how the program should have behaved any differently, other than letting you install afresh and forgetting about the old install.

The only possible way to deal with this automatically, would be forcing ALL users to wait what might be a fairly long process ( especially if you have many large drives ) to scan the entire system to find an existing installation, and in that case offer a choice to restore the lost registry key and continue to install there, or just ignore it and install anew somewhere else. That could work, but it will slow down the installation process JUST to cover a borderline case of possibly losing the FSDT registry key.

Not even the simulator itself does that. If you lost the P3D registry key, it won't try to "find" an existing installation, it will let you install everywhere else, possibly leaving an old duplicate folder orphaned. That's why registry keys exists to begin with, to prevent a program to scan the whole system to find its previous version.


Quote
But I do prefer the way Orbx organises their stuff allowing me to have separate libraries for P3D4, P3D5 and MSFS2020 all installed outside the sim.

As already explained, we have ALL our products installed OUTSIDE OF THE SIM since years, before anybody else and, in fact, when we were the first ( as we usually are ), doing this, users called us "weird", because they were accustomed to the old ways of installing "inside the sim". Now, years after, almost everybody understood the value of installing outside the sim, as we did first, and there are various utilities made ( Lorby's in P3D, Addon Linker in MSFS ) to achieve PRECISELY what our installers do by default.

Installing outside of the sim is what makes all the difference.

Once add-ons are outside the sim, having the add-ons in different libraries "organized" by sim doesn't give you any actual benefit, it's just a visualization thing. And it might be useful for products that are *huge* and won't share ANY files between simulator versions.

But it doesn't really apply to us, since lots of our products SHARE files between versions and even across different products.

For example, if you have GSX installed in FSX, P3D4 and P3D5, the ONLY thing different between the two are most of the 3D vehicles ( PBR in P3D4/5 or not in FSX ) and the Couatl executable ( 32 bit or 64 bit ), but the rest it's the same so, why wasting your valuable disk space by needlessly duplicate files that are identical in all version of the supported simulators, just so you would find them "organized" by simulator ? Each and every scenery from FSDT that use things like Marshallers, or Jetways, or Docking Systems, is using the GSX's ones, that's why our scenery installers are usually smaller than others.

Don't you think we know how our stuff works and, if they have been designed to be all together, there's a good reason ?
Title: Re: GSX won’t install **SOLVED**
Post by: Racklefratz on February 16, 2022, 10:08:35 pm
I've had registered GSX Lvl 2 and a bunch of FSDT airports installed and working fine in prior P3D installations. 

Now using a new PC and new P3D v5 installation, and I've been struggling for a week attempting to get GSX stuff installed and running again.  Have been getting every install error in the book, "anti-virus" is blocking it, "corrupt files", Live Update refused to run, yada, yada, and this was with a half dozen or so uninstalls, re-downloads, re-installs....nothing worked.

Then, today, I stumbled across this discussion, and it lead to the GSX Universal Installer.  I ran it, and now, Live Updater RUNS, when it only crashed before.  It completed its process successfully, and I'm seeing all 4 GSX addon entries under "Addons" in P3D5, vs only the "Addon Manager" I was seeing earlier.

Thanks for the Universal Updater effort, which solved my problem, as I believe it will or has for the others reporting issues.
Title: Re: GSX won’t install **SOLVED**
Post by: brucewtb on February 17, 2022, 01:27:58 am
OK lets move on from what might or might not have happened in the past.  I believe I have now completely removed all traces of FSDT from my system.  So going forward I have some questions about a reinstall of GSX and the FSDT airports which I will raise in a new thread.  Thank you.

Bruce
Title: Re: GSX won’t install **SOLVED**
Post by: snay on February 17, 2022, 05:53:50 pm
Hello, I searched all over the net, I couldn't find any way to install GSX. Everything was fine a few days ago, I decided to reinstall everything, but GSX tells me that there are corrupt files for two days, I tried everything, restart my router, my computer, disable antivirus, reset all settings, do a clean install, still nothing helps the corrupted files error
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 17, 2022, 06:13:37 pm
Hello, I searched all over the net, I couldn't find any way to install GSX. Everything was fine a few days ago, I decided to reinstall everything, but GSX tells me that there are corrupt files for two days, I tried everything, restart my router, my computer, disable antivirus, reset all settings, do a clean install, still nothing helps the corrupted files error

Please follow the direction in this thread, to check the MD5 of the files you downloaded, to understand which files are still outdated on your Cloudflare node.
Title: Re: GSX won’t install **SOLVED**
Post by: snay on February 17, 2022, 10:32:30 pm
Hello, I searched all over the net, I couldn't find any way to install GSX. Everything was fine a few days ago, I decided to reinstall everything, but GSX tells me that there are corrupt files for two days, I tried everything, restart my router, my computer, disable antivirus, reset all settings, do a clean install, still nothing helps the corrupted files error

Please follow the direction in this thread, to check the MD5 of the files you downloaded, to understand which files are still outdated on your Cloudflare node.

https://www.zupimages.net/up/22/07/uw4o.png
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 17, 2022, 11:38:47 pm
Ok, here's the current files which are online:


D861A30C0B60160E420B8AD8BDD0B8E4  gsx_p3d4_setup2-6.bin
451833DAAA301162F9F468FE5EFD958C  gsx_p3d4_setup2-5.bin
749CFAB90DDDC1AB0AE6DF54B87B743D  gsx_p3d4_setup2-4.bin
91A4EEC09C1F30DB3AB0950AC60B07CF  gsx_p3d4_setup2-3.bin
7806AD4CF3266E4857C2DBB0AE71015D  gsx_p3d4_setup2-2.bin
991ECB5E44BBCDE7B9A4B061E82B61AA  gsx_p3d4_setup2-1.bin
FE987848705620D9BBF1A9353744BFB6  gsx_p3d4_setup2.exe


So you got ALL files correct except one, the gsx_p3d4_setup2-2.bin. I'll try to force a refresh of that file, hopefully your local Cloudflare node will get it this time so, try it again. I can't tell exactly how much time will take for the file to be spread again, but it should be soon.
Title: Re: GSX won’t install **SOLVED**
Post by: brucewtb on February 18, 2022, 06:45:25 am
Corrupt GSX downloads continues to be an issue for me. These files are corrupt (Checksums don't match)

gsx_p3d4_setup2-5.bin
gsx_p3d4_setup2-4.bin
gsx_p3d4_setup2-2.bin

So what do I do just keep trying?  If so for how long?  Should I just keep trying this until I get a set of clean files as the corrupt ones seem to change with each download attempt?  Thanks

Bruce
Title: Re: GSX won’t install **SOLVED**
Post by: brucewtb on February 18, 2022, 07:59:26 am
Well I have answered my own question and tried multiple downloads wasted many gig of download quota but eventually got a clean set GSX install files.  Have now successfully installed into P3D5 and serials for airports seem to activate OK - at least it did for KORDv2.  I will try the rest tomorrow.  A bit of a saga surely there is a better way?

Bruce
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 18, 2022, 11:08:21 am
Well I have answered my own question and tried multiple downloads wasted many gig of download quota but eventually got a clean set GSX install files

So it happened exactly as I've said it would, the right files eventually came by themselves ?

Quote
A bit of a saga surely there is a better way?

There's always a better way.

One could have been if you just just saved the last installer you got, there wasn't any need to download a new one in the first place, since if you start from any reasonably recent installer ( in your case, it needed to be the the first that supports P3D V5 ), it would have run the SAME, IDENTICAL Live Update process ( because that is downloaded on the fly as well ) which would have got you the latest version of all files anyway.

I suspect your issue might also caused by some addition CACHING ( on top of Cloudflare ) which might be in place by your ISP, otherwise it wouldn't explain why most of users got the correct files immediately, but you and *some* others ( we have hundreds of downloads PER DAY ) got them with a delay.

So, for example, assume that Cloudflare files need 15 minutes to spread all over the world but, if your ISP that, not only is placing you under a quota but, to reduce THEIR bandwidth costs, is using a local cache which is updated more slowly, let's say 48 hours like some DNS, you would get the files which everybody already has after 48 hours. That's the only explanation I have which might explain why for you and a couple of users it's different than anybody else.

The only way we could possibly fix this, is install each file one-by-one, instead of having large chunks of files that, if they are not all matching one with each other, would result in a "corrupted file" message. But this would surely make downloads WAY slower for *everybody*, because each single file ( there are ten of thousands ) will cause a separate http request, instead of just 6 like in this case.

Title: Re: GSX won’t install **SOLVED**
Post by: willnosm on February 18, 2022, 01:08:36 pm
Dear Kind sir,

bear in mind this is my first time installing GSX.

I make sure I had those md5 sum correct + run the program in administrator mode. it seem to install.

but opening up P3D, I don't see any indication of GSX menu or Anything GSX related in P3D addon menu ( I did see Addon Manager), Tried searching the forum, tried found shortkey Ctrl+J , Ctrl+F12 nothing happen.

Tried again to run FSDT Live Update and below the log:

Quote
Python 2.7.16 Stackless 3.1b3 060516 (default, Mar  9 2019, 21:32:11) [MSC v.1500 64 bit (AMD64)] wxPython 3.0.2.0
couatl v4.0 (build 4475)
log started on Fri Feb 18 12:03:44 2022

connecting to SimConnect...
connected to SimConnect
bglmanx non ready yet, waiting.
connected to bglmanx
View changed to Virtual Cockpit
View changed to Virtual Cockpit
Simulator version: 5 3 17 28160
Running in mode: Prepar3D v5 (bglmanx setting)
RunningMode::pathToInstalledPackages C:\Users\XXXX\AppData\Roaming\Microsoft Flight Simulator\Packages
Loading addons
Loading addon common
Added Menu Item "Couatl settings" (id 68)
Addon common loaded
Loading addon LiveUpdate
Added Menu Item "Couatl Live Update" (id 70)
Added Menu SubItem "Disable" (parentId 70, id 71)
Addon LiveUpdate loaded
requesting AddOn list to bglmanx
Failed SHA256

my comment , it probe my MSFS addon folder while I am installing GSX for P3D ?

Did it install correctly ? how do I make sure ? what is the indication of correct installation in P3D (shortcut/menu/etc) ? please elaborate.

Thanks & BR
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 18, 2022, 01:43:54 pm
Did it install correctly ? how do I make sure ? what is the indication of correct installation in P3D (shortcut/menu/etc) ? please elaborate.

The issue in your log ( fact you have the old version and the "failed SHA256" error ), has been discussed in this very thread, and it's results from either your firewall or antivirus ( or both ) blocking the updater from getting the latest version of the executable.

If you followed this thread, many users with this issue confirmed it was fixed by using our new Universal Installer, which is linked on the HOME page of this site in the NEWS section.

Note that, excluding the whole Addon Manager folder from the antivirus is still strongly suggested, even when using the new installer.
Title: Re: GSX won’t install **SOLVED**
Post by: willnosm on February 18, 2022, 02:46:40 pm
Amazing support, correct deduction, Universal Installer fix the update issue.

then I congratulate you for getting my 32.88 EUR

Thanks & Enjoy your day.
Title: Re: GSX won’t install **SOLVED**
Post by: brucewtb on February 19, 2022, 02:42:14 am
I don't wish to drag this discussion out much further but what I found was that each time I ran the GSX installer it would download the 7 install files and I might get only 1 or 2 with matching checksums the rest don't match.  I immediately run it again and I get  different files with matching and not matching checksums.  So by repeating this a number of times I eventually got a set of clean files that enabled the GSX installation to proceed without error.  It all worked in the end but cost me 20 gigs of download quota but only 3 gig is useful. If my ISP is trying to reduce bandwidth costs in the way you describe then that may be an issue but what I am observing here doesn't quite seem to fit with that explanation.

Bruce
Title: Re: GSX won’t install **SOLVED**
Post by: virtuali on February 19, 2022, 09:46:59 am
If my ISP is trying to reduce bandwidth costs in the way you describe then that may be an issue but what I am observing here doesn't quite seem to fit with that explanation.

Of course it's your ISP trying to save HIS bandwidth costs (and even putting you under a quota) by doing some local caching.

As usual, the issues are more complex that one might think. To make downloads even MORE reliable, not only we use Cloudflare, but we have TWO mirrors, and the installer will choose a different one at each start, that's called "load balancing".

Obviously, the original files on our mirrors are identical, and I'm fairly sure that now, after some days, Cloudflare has replicated all over the world but, if your ISP does some caching depending on some expiry time, they might have some files cached from a previous version coming from one mirror, but correct files coming from the other ones, because the expiry times won't match since the first downloads you triggered didn't happen at the same time. The mirrors are not treated equally, there's a primary one and a secondary one, and the secondary one is used only if the primary one has issues. That's why you think files are coming in different versions "at random".

Your continuing requests of downloading again and again, would just make the caching strategy to persist because, the whole point of caching is that, when a file is requested over and over in a short period of time, it's a prime candidate for caching. Instead, you only had to wait for the cache expiry time your ISP set to lapse, so it would have refreshed his local files automatically.

A way to defend yourself against bad ISP policies might be using a VPN.  That would skip over any caching your ISP might have in place, because with a VPN the communication is encrypted between you and the host you are downloading from, so your ISP cannot possibly know what you are downloading, hence cannot use any caching.


The whole point is, again, nobody should require to download the full installers so often and particularly not immediately after an update because the Live Update can update everything and the new one is exactly THE SAME ROUTINE ( it's the same code with a new interface ).

The one and only case in you might require a NEW installer, if it's a major version of the sim comes out so, for example, when P3D5 came out, an updated installer was required, because the previous one didn't recognize P3D5, but that's it. If  you just kept the first installer we ever released for P3D5, the Live Update would have brought you with full updates up to this version, and the next time you'll need to download the installer again, would be if a new major version would eventually came out, like P3D V6.
Title: Re: GSX won’t install **SOLVED**
Post by: brucewtb on February 20, 2022, 12:19:30 am
"Of course it's your ISP trying to save HIS bandwidth costs (and even putting you under a quota) by doing some local caching.

......if your ISP does some caching depending on some expiry time, they might have some files cached from a previous version coming from one mirror, but correct files coming from the other ones, because the expiry times won't match since the first downloads you triggered didn't happen at the same time. The mirrors are not treated equally, there's a primary one and a secondary one, and the secondary one is used only if the primary one has issues. That's why you think files are coming in different versions "at random".

A way to defend yourself against bad ISP policies might be using a VPN.  That would skip over any caching your ISP might have in place, because with a VPN the communication is encrypted between you and the host you are downloading from, so your ISP cannot possibly know what you are downloading, hence cannot use any caching."

Hmm your explanation may be correct and I will take it up with my ISP and see what they say.  I know they are trying to lower costs in other ways eg by reducing upload speeds.  However I am not sure what else I could have done on this occasion to get a clean set of files. I will reconsider a VPN but as I said previously the free ones have significant drawbacks.

Bruce