We are very well known to reply to all emails very fast but, sometimes there are holidays and you happened to send your email exactly in the middle of one (Halloween, All-Saints and then Day of the Dead) with the last two being national holidays in Italy.
Of course, I've replied to your email now, even if your description of the problem is not very clear but, I'd say that it would be better if you used a more friendly approach, on your first post on this forum.
Now, decide if you want to continue to be supported here on the forum, or by email. But please use only one medium and stick to it, because using both at the same time on the same issue, would only increase our support burden, with no better chance to get help.
