Products Support > GSX Support FSX/P3D
Lost all buildings after GSX install.
westoverfd17:
Hello, I have all the FSDT Airports, after installing GSX I have lost everything. I have done everything that you have suggested and still nothing. I am running Panda Antivirus on a Vista 64 bit pc. My antivirus keeps putting cou. in quarantine. I get all the questions and answer yes to all when starting FSX, then cou. engine is removed and put into quarantine even though I have excluded it from scan it does it anyway. Cant get a/v to leave it alone since GSX has been installed and removed and replaced several times. Any suggestions? Ken Be gentle new to FSX and PC stuff! lol
virtuali:
--- Quote from: westoverfd17 on February 05, 2012, 06:34:51 pm --- then couatl. engine is removed and put into quarantine even though I have excluded it from scan it does it anyway.
--- End quote ---
Then this it's really a support question for your antivirus: "why when I exclude a file from scanning, my antivirus keep quarantine it ?"
Note that, exclude files from scanning is not enough, we always added that, on top of excluding those files from scanning, you ALSO have to turn off the antivirus entirely when downloading and installing, otherwise excluding files wouldn't help much, since the exclusion is only valid for the FSX folder but, before they can get there, they are first uncompressed by the installer in the Windows temporary folder and that one is not excluded, and I strongly suggest NOT to exclude the Windows folder from scanning anyway.
westoverfd17:
I have shut off a/v to see what happens and it say windows has blocked couatl.exe a valid digital signature that verifies it's publisher.
virtuali:
--- Quote from: westoverfd17 on February 05, 2012, 06:46:01 pm ---I have shut off a/v to see what happens and it say windows has blocked couatl.exe a valid digital signature that verifies it's publisher.
--- End quote ---
Please type *exactly* what it says, that doesn't seem the exact message.
westoverfd17:
That is really about what is says, Microsoft Flight Simulator Security Warning Windows found a problem with this file
Name: couatl.exe
Publisher: Unknown Publisher
File was blocked because it does not have a valid digital signature that verifies it's publisher.
That is what the pop-up says that comes up before FSX starts. '
This is going on with the anti-virus off
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