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Major Addon Loss Follows Motherboard Crash **solved**

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grasshopper:
Hello Virtuali,  I have been pre-occupied lately, and unable to re-try my activation of Zurich, Ohare and JFK until now.

Before I make this next attempt, may I ask for a very brief summary of how I may go about completing an OFFLINE activation ?

At the time of my initial purchase of these products, the offline method was the only acivation process that worked for me, most likely because my browser or anti-virus seemed to prevent successful ONline activation.

I will be having a computer-savvy friend helping out, and I was hoping to print out your reponse to this post to guide his efforts at activating those three airports.  If he can make some headway, I would definitely like to buy a few more of FSDTs superb products.

Thanks again. 

virtuali:
I've already linked the explanation for the offline activation method in my previous posts, however, here's another copy of it:

http://www.fsdreamteam.com/forum/index.php?topic=565.msg3919#msg3919

Note that, antivirus doesn't have anything to do with the block of the online activation. If the antivirus was a problem, you would see NO Addon Manager at all so, you wouldn't be able to do any activation, online or offline.

Instead, as I've said in one of my previous posts in this thread, if online activation doesn't work for you, but the offline activation does, even if you *have* an internet connection, the most likely culprit is your FIREWALL program, either the default Windows one, of an additional software you have installed.

grasshopper:
I do have the Peter Norton Anti Virus and Internet Security package.  Are you aware of any issues with this particular program ?

Thanks for the link.  Soon as the computer guy shows up I have him follow the instructions there.

grasshopper:
Ok Virtuali, the computer guy is here, and we tried again to enter the original purchase serial numbers into the box provided when the serial number activation option was selected from the Addon Manager option in FS9s windowed mode.

For KJFK, KORD and Zurich, those serial number entries resulted in an error message ( Request Denied -25012).

Please could you again explain what error is being committed here, and how to resolve it so I can use these three scenery products.

We tried both the offline and the online registration methods, and neither worked.  The link you provided most recently covered new purchases, and not re-activation.  I would be grateful for any help you can provide, before the computer guy leaves again, if possible.

virtuali:
I think to have identified the issue, it's nothing wrong with the software, everything is working correctly and the procedure is correct. You have to contact us at the address listed on the "Contact Us" page, supplying with:

- Your Order Numbers, Name, Address and the email you originally used to purchase the product (we can't find any order from the email you used on the forum)

I'll explain what the problem is,

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