Runway Markings and Terminal Buildings Missing

[kmanning]

Here is my screenshot of KSDF in P3Dv4 after reinstalling and running the live update. This is the results I get after following your instructions. Now how do you explain this?:

[gevan]

Hello again, Umberto.

I downloaded the scenery installer file (v.1.1.1.0) for P3Dv4 and uninstalled the previous version, but the error we've mentioned in several comments persists.

We've already tried disabling the antivirus, excluding the FSDT folders, etc. (other plugins we have from you, like GSX, wouldn't work).

I uninstalled the scenery again and used a v1.1.0.0 installation version I had from 2020, but it keeps trying to update to the latest version, which results in the same problem: the buildings and everything else in the scenery doesn't appear because it fails to update.

I'm sharing the LOG file again so you can see that the error is happening with the scenery files, not on our computers.

Regards, and we'll wait for a fix for this problem.

P.S. I have Windows 10 Pro 22H2 build 19045.6575 and P3Dv4.5 (v4.5.14.34698)

[gevan]

Hi Umberto,

I ran a test on another PC where I have the P3Dv5.4 simulator installed on Windows 11 24H2 (build 26100.7171) with the latest GSX version (v3.7.3) installed via the "FSDT Installer," and the 'KSDF scenary' works correctly on that system.

Therefore, I deduce that the problem is only occurring with the P3Dv4.5 simulator, or with the Windows 10 operating system, or both.

With this investigation I carried out today, I'm providing you with some new screenshots from P3Dv5.4 and Windows 11, as well as the LOG file, so you have more information about the possible source of the problem.

Regards.

[kmanning]

Umberto,

You keep insisting that the KSDF scenery works. I'm not saying that it doesn't work on your system, and YOU did not even specify the operating system you tested it on, Windows 10 or Windows 11. gevan has posted that it worked fine in Windows 11 but it DOES NOT work in Windows 10. The FACT is that gevan and I have proven once and for all that this problem exist, even after reinstalling and running the live update! When gevan and I, as well as many other say it DOESN'T WORK, IT DOESN'T WORK, period! We have posted screenshots, PROVING that it is NOT working, even AFTER following your instructions! We have followed your instructions to the T and we continue to have the same issue, and YOU continue to ignore them! You should also know very well that doing an offline install will NOT fix this problem without running the live update! I am fed up with you brushing us off and YOU don't except the FACT that this is a problem YOU all created! The screenshots prove it but YOU continue to not give us any support and insist that the problem is with us! We demand that this problem be fixed! We come here to get support and YOU are not giving us any support, which is YOUR responsibility, but instead you brush us off! I am very pissed off about the lack of support we're getting, and YOU just ignore the problem as though they don't exist! We paid you money for this product and we cannot use it! This is absolutely unacceptable!

Ken.
 

[Blasb]

I am now also experiencing the exact same problem on windows 11 25H2...

[Blasb]

Please see the picture attachment. Every other FSdreamteam airport works, GSX works, couautl works but not this airport. I am on P3Dv5.4 and Windows 11 25H2. Please provide a fix as it is obvious that it doesn't work for people.

[adamjpestridge@gmail.com]

UMBERTO

There are multiple threads now about this and multiple people ALL saying the same thing. Im glad it works on your end. But sadly, non of us can come around to yours and play on your PC. On OUR end, its sadly not working. Windows 10, Windows 11. Both have been affected it seems and with the fixes you say, people have tried this (including myself) and still it is not working. PLEASE LOOK INTO THIS. It seems to have stemmed from the most recent update. Which I had before I installed the airport.
People have paid money and now are not getting what they paid for.
Please do not come back with: well it should work, make sure these items are running, it works on my end: as this is not good enough of a response. I think people just want you to acknowledge there may be a problem (and thats it not a user error) and needs investigation.
Maybe you are already doing that right now and simply have not updated these forums.
Maybe its time to hire someone who can get back to people on your behalf when youre busy behind the scenes to prevent them just thinking they have been dumped by not responding to their request.

I also would say to all the users of this airport. Lets chill and let Umberto find a fix, before keyboard warrioring him. Its very clear from ALL the comments on multiple threads, that something isnt happening when it should. Especially when someone came back with logs and evidence of it working prior to a live update, then not working after the update. Hopefully this will be resolved quickly as I have spent two days on this, doing multiple tries in installing and Im still gettting nothing.

Im gonna have to resort to copying the mdl files into the scenery folder until a fix is done. 

[kmanning]

UMBERTO

There are multiple threads now about this and multiple people ALL saying the same thing. Im glad it works on your end. But sadly, non of us can come around to yours and play on your PC. On OUR end, its sadly not working. Windows 10, Windows 11. Both have been affected it seems and with the fixes you say, people have tried this (including myself) and still it is not working. PLEASE LOOK INTO THIS. It seems to have stemmed from the most recent update. Which I had before I installed the airport.
People have paid money and now are not getting what they paid for.
Please do not come back with: well it should work, make sure these items are running, it works on my end: as this is not good enough of a response. I think people just want you to acknowledge there may be a problem (and thats it not a user error) and needs investigation.
Maybe you are already doing that right now and simply have not updated these forums.
Maybe its time to hire someone who can get back to people on your behalf when youre busy behind the scenes to prevent them just thinking they have been dumped by not responding to their request.

I also would say to all the users of this airport. Lets chill and let Umberto find a fix, before keyboard warrioring him. Its very clear from ALL the comments on multiple threads, that something isnt happening when it should. Especially when someone came back with logs and evidence of it working prior to a live update, then not working after the update. Hopefully this will be resolved quickly as I have spent two days on this, doing multiple tries in installing and Im still gettting nothing.

Im gonna have to resort to copying the mdl files into the scenery folder until a fix is done.

Yes, you are absolutely correct. We don't want no more of this crap, such as, "it should work," "it works on my end," and "run the live update." Reinstalling and running the live update WILL NOT, and DOES NOT fix the problem.

Why do you think that maybe Umberto and his team are working on this problem? Umberto keeps suggesting that it works fine and there's nothing wrong with the addon. Umberto has not even admitted in this forum that there's a problem with this addon and they're working on it. Umberto needs to post in this forum and admit that there is a problem with this addon. Until Umberto admits there IS a problem with this addon for FSX/P3D, they're not lifting a finger to fix this problem. Umberto hasn't visited this forum since November 25 to look into this problem. This has been going on for several months and they have had more than enough time to fix this. They don't want to worry with it simply because the issue is for FSX/P3D. As long as Umberto does not admit there is a problem, they're not working on it.

Ken.

[kmanning]

Umberto,

We demand to know if you, or your team, are going to fix this problem with Louisville!!! I demand that this problem be fixed or refund my money! Don't give me this business that it works on your machine, it should work, or to run the live update!!!! Everyone has tried it and followed your instructions to the T and it still does NOT WORK!!! THIS is PROOF that it DOES NOT work!!! I'm fed up with posting here and you don't even reply nor lift a finger to investigate as to why the problem exist and what you or your team are going to do about this ONGOING PROBLEM!!! Just because it works on your machine DOES NOT mean that the problem doesn't exist!!!! YOU have been proven that the problem exist but YOU just continue to ignore that fact!!!! YOU need to post here what you intend to do about this!!!! You can't seem to get it through your head that this problem is ongoing because of YOUR live update and YOU just ignore that fact!!! I'm fed up with this lack of support and business practice and YOU just don't give a crap about investigating what the problem is!!!! I paid you money for this addon and DEMAND this this problem be fixed!!!! You seem to think that you have no accountability and you're not required to provide us support simply because you say it works on your machine!!!! The FACT is that this problem NEVER occurred until AFTER running a live update!!!! We're NOT posting here just for no reason!!!! We come here for support because of this ongoing problem, and it is YOUR responsibility to see to it that our problems get fixed!!!! YOU have been proven that this addon DOESN'T work and YOU continue to ignore that FACT!!!! Yes, I'm very very very very angry because you don't seem to agree that this is an ongoing problem and the fact that YOU don't give a crap, YOUR LACK of support, and YOUR business practice!!!! This forum is supposed to be the place to come to for support and YOU are NOT providing it!!!! I've posted here multiple times and others have posted here proving that the addon DOESN'T work and YOU just ignore us!!!! I doubt YOU even come to this post and WE can ALL see that YOU have NO intentions to fix this problem!!!!

Ken.