Products Support > GSX Support FSX/P3D
Windows 7 problems **NOT SUPPORTED**
virtuali:
I remind you Windows 7 went completely out of support years ago, this is all the info we have about it:
https://www.fsdreamteam.com/forum/index.php/topic,27687.0.html
But as explained there, that info might become outdated at any time, because any Windows update we must use to keep our products working in currently supported OS and their updates, might break compatibility with Windows 7 at any time.
stratocruiser:
--- Quote from: cipria on May 15, 2025, 05:41:54 pm ---Hi, this is my first post and I hope this topic can be useful to other simulation enthusiasts.
On my computer (Windows 7) I have installed FSX (+Accelleration) and the GSX Ground Services addon.
Now when FSX is starting, the following warning appears:
"The procedure entry point GetErrorInfo could not be found in the dynamic link library api-ms-win-downlevel-ole32-l1-1-0.dll".
--- End quote ---
Hi Robert,
Are you still getting that warning? Although the FSDT Installer now appears to be functioning correctly since the beta channel issue was corrected a couple of days ago and GSX and all my airport addons are present in the Installer and appear to be active, when I start FSX I still get the warning -
"Couatl.exe - Entry Point Not Found
The procedure entry point GetErrorInfo could not be found in the dynamic link library api-ms-win-downlevel-ole32-l1-1-0.dll"
- and neither GSX nor my FSDT airports are active in the sim although everything else is working perfectly.
I wonder if anyone can help to resolve this ongoing issue?
Many thanks,
Bill
cipria:
Hi Bill
After Virtuali's post on May 22, 2025, I think that the hopes of their help are minimal.
Therefore, I tried to install GSX using the original installation executable file (gsx_fsx_setup.exe downloaded immediately after purchase) taking care to inhibit the internet connection so that the installation procedure did not perform the automatic update (otherwise I would have had the updated version that caused the problems).
I also reinstalled the SODE program because initially the Jetways were visible but without animation.
Opened FSX, the GSX options are now available again and the system seems stable.
I am currently studying how to reuse the original ".ini" files (stored in C:\Users|User\AppData\Roaming\Virtuali\GSX ) that contain the data customized with GSX in the airports modified with the aim of reusing all the changes made so far.
Obviously this procedure does not allow you to benefit from subsequent updates but it seems to be the only solution.
Have a nice day
Robert
stratocruiser:
Thanks for that information Robert!
I will follow what you have suggested and see if I can get things functioning again.
I am not really bothered about installing updates as I am very happy with GSX and my addon FSDT airports as they are. It’s just a pity that FSDT will not allow those of us still using legitimately purchased FSDT products in FSX on Windows 7 to continue to enjoy them without the need to apply frequent updates which may or may not be compatible with that platform. It’s all the more frustrating as I have a couple of hundred other payware addon airports in FSX and all, except those from FSDT, continue to function smoothly without any issues.
I am however sadly inclined to share your pessimistic view of possible future help from FSDT for those of us still using Win7.
All the best,
Bill
virtuali:
--- Quote from: stratocruiser on May 24, 2025, 10:06:13 pm ---It’s just a pity that FSDT will not allow those of us still using legitimately purchased FSDT products in FSX on Windows 7 to continue to enjoy them without the need to apply frequent updates which may or may not be compatible with that platform.
--- End quote ---
Nobody forces you to updates airports that hasn't been updated in years anyway. The Sticky post with info on Windows 7 now dates 3 years:
https://www.fsdreamteam.com/forum/index.php/topic,27687.0.html
It should be clear we wouldn't have offered any further support for Windows 7, and you can't expect this would be any different 3 years later. So, you had 3 years of time to:
- Decide to switch to Windows 10/11
- Make a backup of your previously working installation and don't update.
But the last one is not a very robust situation: supposed your hardware breaks or you must reformat. Even assuming you had a full backup, it might be possible your old installation might not be able to reactivate, because even the software on the activation server (handled by QLM/Soraco, so it's not our server) gets regular updates which CAN break compatibility with outdated clients. You might not notice this if you never need a reactivation, but it can happen.
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