Products Support > GSX Support FSX/P3D

GSX crash at pax loading

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db3230:
Dear Team,
Seek help, gsx crashes when passengers are being loaded. I have attached the log.

adrianb4:
Just updated GSX and crashes when passenger boarding starts. Jetways and stairs get into place and then it crashes. I'm seeing similar posts, but here's the crash log in case.

virtuali:
Your error log confirms you don't have the latest update, because the error refers to a line that has been moved in the current version so, run the Live Update to get the latest version.

adrianb4:
Ok, not entirely sure what I'm doing wrong. I'm using the Couatl_Updater2.exe updater but getting the same result. Is that the right .exe or can I fresh download the updater from somewhere? And if I check live update within sim I get this other error.
Thanks

virtuali:

--- Quote from: adrianb4 on July 24, 2024, 12:00:05 am ---I'm using the Couatl_Updater2.exe updater but getting the same result
--- End quote ---

You should *never* start the Couatl_updater2.exe, because doing that will prevent the program from updating itself. You should always start if from the FSDT Installer icon (which will start the Couatl_updater.exe instead ), and the Couatl_updater.exe is what updates the Couatl_Updater2.exe: this is how the installer updates itself.

And yes, the Live Update in the sim is no longer working: it has been replaced by the new Live Updater.

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