Products Support > GSX Support FSX/P3D
Scripting Error Message in the Fly The Maddog X
kmanning:
--- Quote from: Captain Kevin on April 09, 2024, 03:10:13 am ---Forum is the correct place, yes, short of actually e-mailing them. I have no idea why you would be having issues. I also have no clue of who they have available for support, but during the time I've been here, I've only ever seen Umberto respond. The only time I ever really respond is if it's something simple that I know how to solve, otherwise I just don't.
--- End quote ---
I don't understand why Umberto is not aware of this. I'm not the only one having this problem. Have you not read that that are many here that are having the exact same problem as I am, including in this thread? The message says that the addon, which is apparently the Maddog X, is causing the script engine to restart, but it never restarts when I click YES. I get the same message again and prompts me to run the error log. I have attached that error log in my post. One is the diagnostic and the other is the panic log. The panic log is in one of my replied post in this thread. The GSX menu has disappeared and pressing the CTRL+F12 key no longer works. There are several people in this thread that are having the exact same problem. Everything was working fine until I ran the Live Update and that's when the problem started. After the Maddog X has completely loaded, here's the message I'm getting:
The addon <unknown> is causing the Couatl Scripting Engine to restart. Please run Live Update.
Do you want to open log to see error details?
All I ask is that I get support about my problem. I can't see how Umberto would not know about this when it's being posted just about everyday for the past few days. I paid for this product and I should get support when it's not working properly. I just don't understand why Umberto is not aware of this, or if he is aware of this and working on it. I don't know what's going on and I'm just in the dark about everything because I haven't heard anything from Umberto. I and many others have attached an error log proving that this is a problem and I'm very upset about this that I can't get any support regarding this issue.
Ken.
Captain Kevin:
--- Quote from: kmanning on April 09, 2024, 03:54:55 am ---I don't understand why Umberto is not aware of this. I'm not the only one having this problem. Have you not read that that are many here that are having the exact same problem as I am, including in this thread? The message says that the addon, which is apparently the Maddog X, is causing the script engine to restart, but it never restarts when I click YES. I get the same message again and prompts me to run the error log. I have attached that error log in my post. One is the diagnostic and the other is the panic log. The panic log is in one of my replied post in this thread. The GSX menu has disappeared and pressing the CTRL+F12 key no longer works. There are several people in this thread that are having the exact same problem. Everything was working fine until I ran the Live Update and that's when the problem started. After the Maddog X has completely loaded, here's the message I'm getting:
The addon <unknown> is causing the Couatl Scripting Engine to restart. Please run Live Update.
Do you want to open log to see error details?
All I ask is that I get support about my problem. I can't see how Umberto would not know about this when it's being posted just about everyday for the past few days. I paid for this product and I should get support when it's not working properly. I just don't understand why Umberto is not aware of this, or if he is aware of this and working on it. I don't know what's going on and I'm just in the dark about everything because I haven't heard anything from Umberto. I and many others have attached an error log proving that this is a problem and I'm very upset about this that I can't get any support regarding this issue.
--- End quote ---
It looks like the last time Umberto was on the forum was the 3rd, so I'm guessing that's why he isn't aware of it. I've seen the posts, but I'm not really sure what you want me to do about it, given that I'm just a customer like yourself. If I look at the log that you posted, I literally have no idea what I'm reading, so I definitely won't be of any use here.
virtuali:
--- Quote from: kmanning on April 08, 2024, 06:56:08 am ---At least, that is their job. Here's what irritates me.
--- End quote ---
"Job" being the keyword here. You opened this thread on April 6th, during a weekend so no, nobody is expected to ALWAYS do "his job", on EVERY weekend and it's just wrong to demand that.
Of course, the issue HAS been fixed, and it HAS been replied to as well today:
https://www.fsdreamteam.com/forum/index.php/topic,31462.msg200473.html#msg200473
kmanning:
--- Quote from: virtuali on April 09, 2024, 08:48:23 am ---"Job" being the keyword here. You opened this thread on April 6th, during a weekend so no, nobody is expected to ALWASY do "his job", on EVERY weekend and it's just wrong to demand that.
Of course, the issue HAS been fixed, and it HAS been replied to as well today:
https://www.fsdreamteam.com/forum/index.php/topic,31462.msg200473.html#msg200473
--- End quote ---
Umberto,
I was never demanding. Thanks for your help and I'm glad the problem is fixed.
Ken.
kmanning:
--- Quote from: Captain Kevin on April 09, 2024, 07:01:48 am ---It looks like the last time Umberto was on the forum was the 3rd, so I'm guessing that's why he isn't aware of it. I've seen the posts, but I'm not really sure what you want me to do about it, given that I'm just a customer like yourself. If I look at the log that you posted, I literally have no idea what I'm reading, so I definitely won't be of any use here.
--- End quote ---
Hi Kevin,
I didn't expect you to explain anything about my issue since you didn't understand what's going on. You did the right thing. I also read the log but I didn't understand it either. Thanks for your help.
Ken.
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