Products Support > GSX Support FSX/P3D
Since last GSX Update: Failing to load images
preynolds:
Hi,
I'm now also getting this pop-up show when P3D v4.5 loads...
07:32:47: can't open file 'F:\Utilities\FSDT\Addon Manager/texture\thumbnails\handling\LUFTHANSA_LEOS.png' (error 0: the operation completed successfully.)
07:32:47: Failed to load image from file "F:\Utilities\FSDT\Addon Manager/texture\thumbnails\handling\LUFTHANSA_LEOS.png".
Tried running live update and re-checking a few times with the same result. The file is missing from the location in the error.
Any help would be appreciated.
Many thanks
Phil Reynolds
Ray Proudfoot:
@preynolds, Umberto gave this info in an earlier post. Fixed it for me.
"If that doesn't work, try to install the OFFLINE installer on our site, then start the Installer again, and do another Update Check. Pay attention to the update process, and see if the operator Thumbnails are being downloaded."
preynolds:
Hi Ray,
Thanks, just tried that and didn't get any error :)
Interestingly the file in my error still doesn't exist, so I guess whatever was calling the png file needed updating, rather than the file being required. Either way, things look to be working now.
Thanks again.
Phil
dsalman1:
--- Quote from: virtuali on September 04, 2023, 10:13:10 am ---Most likely the antivirus, that must have blocked the installation of the latest installer, which downloads the operator thumbnails as part of the update.
Configure the antivirus to add the whole Addon Manager folder to the EXCLUSIONS
Run the FSDT Installer again, and choose Update
If that doesn't work, try to install the OFFLINE installer on our site, then start the Installer again, and do another Update Check. Pay attention to the update process, and see if the operator Thumbnails are being downloaded.
--- End quote ---
The PNG files are there, something else is wrong.
dsalman1:
--- Quote from: virtuali on September 11, 2023, 02:24:06 pm ---
--- Quote from: jasonboche on September 10, 2023, 06:31:38 am ---I'm having the same problem since yesterday and would agree with the earlier comment that it's a path problem. The developer used a forward slash in front of texture instead of a backslash.
--- End quote ---
That's not the problem, forward/backward slashes are automatically handled in Python file handling in Windows and, for all intent and purposes, are exactly the same. The problem was likely your ran an update for P3D before we completed the upload with the latest operators.
--- End quote ---
I uninstalled and tried to use the FSDT Installer, it does not install P3D airports. I still have the same issue. Maybe Windows 11 does not work. I can just disable GSX since I still get error. All the files are in place and I did add Addon Manager to exclusions
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