GSX couatl Error **SOLVED**

[imranrshdkhan]

i have the same problem. and gsx now has no warning sound when your forgot to open/close the doors.

[Captain Kevin]

i have the same problem. and gsx now has no warning sound when your forgot to open/close the doors.

Logs, simulator, airplane, and airport would help.

[Rkjflightlover]

Hey Guys,

I have the qw787 and when I try to request a service by gsx at othh(doha) my sim freezes for a few seconds and my sim crashes. (I own gsx l1 and l2).
running the fsdt live update and re-installing gsx didnt work

[kodaryu]

What did you heal last time?

couatl v4.8 (build 5086)
panic log started on Sun Apr  9 21:40:27 2023

problem raised by addon __init__.py
Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\__init__.py", line 1481, in do
  File ".\common\criticalsection.py", line 23, in _synchronized
  File ".\GSX\assistanceServices\__init__.py", line 1098, in requestVehicles
  File ".\GSX\__init__.py", line 1690, in prepareGate
  File ".\GSX\assistanceServices\__init__.py", line 4430, in setGate
  File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 165, in setGate
  File ".\GSX\assistanceServices\pushBack.py", line 93, in getSimObjectModel
  File ".\common\modelCustomization.py", line 1147, in getModelForCouatlType
AttributeError: 'NoneType' object has no attribute 'lower'
{'Airport': 'RJCH', 'Requested assistance services at': 'Gate 6', 'Requested parking services to': 'Gate 6', 'User Pos': (41.77462973587122, 140.81692443187183, 36.641 m, 2.50398 m, 17.808544163795936, 0.020788762718439102, 0.011344640515744686, -0.0003095374953731625, 2.5511759651184085, 1.0)}
createCamera() BaggageLoaderRear Behind
createCamera() BaggageLoaderRear Driver 1st Person
createCamera() BaggageLoaderRear Loading Area
GSX SimStop

[StefanA]

Hi together,

puuh, I'm a bit happy, that I'm not alone. I'm installing a new PC and with all add-ons I'm working on it since Tuesday. First all worked with GSX, I did a lot of SODE jetway work for TNCM and LEPA yesterday while nothing crashed, but now it is as described here. I was a bit scared because I'm still using FSX until MSFS grows up and PMDG deploys B747 there.

@FSDT: please downgrade to the last working version until this is solved. I've to get finished with my installations and because of a backup/snapshot after all Flight Simulator products, I'm blocked to continue with the rest without making work twice.

Regards,
Stefan

[Rkjflightlover]

Having the same issue on qw787 at OTHH Doha

[Rkjflightlover]

looks like that issue got solved by itself. but now im getting a courtal error when requesting boarding

[dkreiskott]

Same probleme here with P3Dv5 HF3.
A fresh install didn't fix the problem. No change with the updater either.
When I activate boarding the couatl engine crashes.

Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\__init__.py", line 1941, in do
  File ".\GSX\assistanceServices\baggageLoader.py", line 126, in attachToTrain
  File ".\common\criticalsection.py", line 23, in _synchronized
  File ".\GSX\assistanceServices\baggageTrain.py", line 485, in materialize
  File ".\common\criticalsection.py", line 23, in _synchronized
  File ".\GSX\assistanceServices\baggageTrain.py", line 119, in materialize
  File ".\GSX\assistanceServices\baggageTrain.py", line 177, in setWagonPayload
  File ".\GSX\assistanceServices\baggageTrain.py", line 725, in setWagonPayload
  File ".\common\aircraftData.py", line 413, in createULDObject
  File ".\common\modelCustomization.py", line 497, in checkedData
  File ".\common\modelCustomization.py", line 466, in validationError
RuntimeError: Error validating key 'length' of model FSDT_ULD_AKH_GGS (D:\Program Files (x86)\Addon Manager/Simobjects/PBR_P3D5\FSDT_Pallet): value could not be converted by validator <type 'float'>
{'Airport': 'EDDL', 'Requested assistance services at': 'Gate A 13', 'User Pos': (51.281086111108344, 6.765413888892772, 48.3236 m, 3.51857 m, 96.5318948043334, 0.01998654566705227, 0.005580201745033264, -0.00014704834779622841, 3.5381520584106445, 1.0)}
16.38 m 32.6195 m

[Haulier1]

I have same problem B777-300er P3Dv5.3 when requesting boarding Vhhh

[Rkjflightlover]

All other services seems to work except for this. might be caused by a buggy update hopefully they fix it soon

[srcooke]

Persistent crash on requesting boarding following update of 12th

[matthew13189]

same problem for P3D 5.3HF2


couatl v4.8 (build 5086)
panic log started on Fri Apr 14 21:41:52 2023

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\GSX\assistanceServices\cargoLoader.py", line 155, in unloadBridgeFunc
  File ".\common\aircraftData.py", line 413, in createULDObject
  File ".\common\modelCustomization.py", line 497, in checkedData
  File ".\common\modelCustomization.py", line 466, in validationError
RuntimeError: Error validating key 'length' of model FSDT_ULD_AKH_KHN (D:\P3D Files\Addon Manager/Simobjects/PBR_P3D5\FSDT_Pallet): value could not be converted by validator <type 'float'>
{'Airport': 'EDDF', 'Requested assistance services at': 'Gate A 13', 'User Pos': (50.04849835738885, 8.569531008225196, 115.431 m, 4.48057 m, 294.0231026687662, 0.003421416971832514, -0.0, 0.0, 4.572, 1.0)}
GSX SimStop

[StefanA]

Is someone already working on this complete outage for all users which had bad luck to get this update? I tried to reinstall a former version but because of this dubious update enforcement during installation, it is impossible to repair this.

I'm wasting hours of time for troubleshooting. As IT engineer that's my business and not Beta-Testing for free. I've a lot of work and with the old version I didn't have any problem. That's the reason why I'm running a WSUS server to control MS updates for myself. That's the same strategy, update enforcement not considering the customers' requirements.

Now I found, that the airport customization isn't affected. Operating parking or jetways and catering is working too. Only all parts with loader trucks and baggage trains fail. They are starting towards the positions and then stopping. at half the way. From this point nothing helps with GSX, coautl restart doesn't work. All attempts to downgrade don't work.

FSDT: Please inform the community what's currently happening and how long it probably takes.

[StefanA]

looks like that issue got solved by itself. but now im getting a courtal error when requesting boarding

Not solved. That's the main issue. Freezing up to entire PC is only one possible consequence. See other thread "couatl error". It's an outage with many affected people.

Regards,
Stefan

[DannyS]

Hi there,

Confirming that I am still getting the error all the time when requesting boarding now. Even with different airports and aircraft. In this case FlyTampa Toronto, Aerosoft A320.

Below is the error log:

Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\__init__.py", line 1940, in do
  File ".\GSX\assistanceServices\baggageLoader.py", line 126, in attachToTrain
  File ".\common\criticalsection.py", line 23, in _synchronized
  File ".\GSX\assistanceServices\baggageTrain.py", line 485, in materialize
  File ".\common\criticalsection.py", line 23, in _synchronized
  File ".\GSX\assistanceServices\baggageTrain.py", line 119, in materialize
  File ".\GSX\assistanceServices\baggageTrain.py", line 177, in setWagonPayload
  File ".\GSX\assistanceServices\baggageTrain.py", line 725, in setWagonPayload
  File ".\common\aircraftData.py", line 413, in createULDObject
  File ".\common\modelCustomization.py", line 497, in checkedData
  File ".\common\modelCustomization.py", line 466, in validationError
RuntimeError: Error validating key 'length' of model FSDT_ULD_AKH_HDA (C:\Program Files (x86)\Addon Manager/Simobjects/PBR_P3D5\FSDT_Pallet): value could not be converted by validator <type 'float'>
{'Airport': 'CYYZ', 'Requested assistance services at': 'Gate 181', 'User Pos': (43.677551417666095, -79.61014739584895, 177.963 m, 4.53391 m, 226.805634535642, 0.00831397995352745, -0.0, -0.0001397286764868096, 4.422648069763184, 1.0)}
GSX SimStop